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All Journal Journal of Governance and Public Policy ARISTO Otoritas : Jurnal Ilmu Pemerintahan Jurnal Ilmu Administrasi Publik (JIAP) JCES (Journal of Character Education Society) Jurnal Ilmu Peternakan dan Veteriner Tropis (Journal of Tropical Animal and Veterinary Sciences) Gorontalo Journal of Government and Political Studies Jurnal Pengabdian Dharma Laksana Jurnal Ilmiah Tata Sejuta STIA Mataram Jurnal Sains Riset Journal of Governance and Local Politics (JGLP) Journal of Contemporary Governance and Public Policy Jurnal Media Akuakultur Indonesia Jurnal Ranah Publik Indonesia Kontemporer (Rapik) JSIP: Jurnal Studi Ilmu Pemerintahan TRANSFORMASI : JURNAL PENGABDIAN PADA MASYARAKAT Journal of Government Science Studies Journal of Governance and Social Policy Jurnal Pengabdian Ibnu Sina Jurnal Ilmiah Detubuya (JID)
Rifaid, Rifaid
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Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Veterinary Other

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Journal : ARISTO

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Implementation of E-Government Policy from Governor Muhammad Zainul Madji (TGB) Era to Governor Zulkieflimansyah Era in West Nusa Tenggara Province Zitri, Ilham; Rifaid, Rifaid; Lestanata, Yudhi
ARISTO Vol 11 No 1 (2023): January
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24269/ars.v11i1.5322

Abstract

This article tries to explain the implementation of e-Government policies from Governor Muhammad Zainul Madji (TGB) era to Governor Zulkieflimansyah (Bang Zul). Four dimensions are measured to determine whether the implementation of e-government in the era of Muhammad Zainal Madji is well implemented, namely, the Policy, Institutional, Planning, and Application dimensions. In contrast, the Zulkieflimansyah era is measured by the Policy Domain, Governance Domain, and Service Domain. It uses a comparative descriptive method with a qualitative approach and using literature analysis. The results of the study show that the e-government policy of the NTB Province from the Muhammad Zainul Madji Era to the Zulkieflimansyah Era shows the results of "Very Poor, "less," and "Good" with a National 5 rating in 2020 in the implementation of electronic-based government.
Utilization of NTB Care Information Technology as a Public Complaint Media for West Nusa Tenggara Rifaid, Rifaid; Hadi, Ayatullah; Hidayatullah, Hidayatullah; Subandi, Azwar
ARISTO Vol 12 No 1 (2024): Januari
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24269/ars.v12i1.6078

Abstract

This article tries to explain the use of information technology for the NTB Care application as a digital media for responding to public complaints. Three dimensions are measured to determine the effective implementation of NTB Care in resolving public complaint services: the Ease of Use dimension, the Trust dimension and the Reliability dimension. The research uses a comparative descriptive method with a qualitative approach and literature analysis by collecting data from official NTB government documents, the NTB Care data center, the NTB Care Website, the NTB care Facebook, and other literature related to NTB Care. The results showed that the use of the NTB Care application as a medium for responding to public complaints was good and received excellent public trust, but the obstacles faced were in the agency that became the goal of the problems raised by the community, the average response time for OPD in handling complaints that come in 1-120 days. There is no clarity regarding reports that have not been followed up on to be resolved. NTB Care is an application as a forum to accommodate the community's aspirations; then, the NTB Care admin will forward public complaints to the relevant agency or OPD based on the complaint problem who entered NTB Care.
Servqual Model in Tourism Development in the Mandalika Special Economic Zone Arliani, Suci; Hendra Nazwin , Asfarony; Mustamin, Mustamin; Rifaid, Rifaid; Octastefani , Theresia
ARISTO Vol 14 No 1 (2026): January
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24269/ars.v14i1.12569

Abstract

The Mandalika Special Economic Zone (SEZ) is considered a very important tourism destination. However, its management faces problems such as the centralization of ITDC authority, limited community participation, and poor service quality in various areas.  In this situation, service quality evaluation must be carried out comprehensively using an approach that can see multi-actor dynamics.  The purpose of this study is to examine how the application of the SERVQUAL model helps improve tourism service quality in the Mandalika SEZ and to identify how ITDC, the Central Lombok Tourism Office, and Pokdarwis contribute to the five main dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The method used is a descriptive qualitative approach with in-depth interview and participatory observation techniques, thematic analysis assisted by NVivo 12 Plus.  The results show that ITDC authorities dominate the tangibles dimension through infrastructure development and area aesthetics, while trust, responsiveness, assurance, and empathy are more influenced by regional institutional capacity and community empowerment, including human resource training, provision of information centers, organization of cultural activities, and development of community-based ecotourism. The results show that physical development is not the only factor contributing to service quality improvement; institutional coordination, investment in human resources, and strengthening the role of the community are all factors that contribute to service quality improvement.  This study finds that SERVQUAL has the ability to explain the configuration of Mandalika's service governance and serves as the basis for a more inclusive and sustainable service improvement model in destinations with a multi-actor structure. Keywords: Servqual Model Service Quality; Mandalika SEZ; Sustainable Tourism; Community empowerment;
Co-Authors A. Kusuma, Bayu Mitra Abbas Abbas, Abbas Abdurahman Abdurrahman Aliyah, Nelud Darajaatul Amil, Amil Amin Saleh, Amin Andre Rachmat Scabra arliani, Suci Azwar Subandi Badriyah, Laila Didit Darmawan Eli Masnawati Fadila, Nurul Febriansyah, Krisna Gohwong, Srirath Hadi, Ayatullah Hariani, Mila Helen Dian Fridayani, Helen Dian Hendra Nazwin , Asfarony Hermato, Basuki Sri Hidayati Hidayati hidayatullah, Hidayatullah hidayatullah Ilham Zitri Kurniawan, Cahyadi Kusuma, Bayu Mitra A. M Taufik Rachman M. Ulfatul Akbar Jafar M. Yusuf, Siti Yulianah Muhammad Fachrurrozi Muhammad, Rio Eza Nur Muntholib, Moh. Mustamin Mustamin Nunik Cokrowati Octastefani , Theresia Paly, Muh Basir Prihandoko, Muhammad Dwi Rachman, M. Taufik Rahmad Hidayat Rahmi, Siti Atika Rispawati, Dewi Rusnaedy, Zaldi Silalahi, Suandi Suhartono, Yudhi Tawakkal Baharuddin, Tawakkal UMAMI, RIZAL Vidya Yanti Utami, Vidya Yanti Wahyu, Nomi Yudhi Lestanata Zulkarnain Zulkarnain