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All Journal Jurnal Manajemen dan Agribisnis Asia-Pacific Management and Business Application Jurnal Manajemen Indonesia Forum Ekonomi : Jurnal Ekonomi, Manajemen dan Akuntansi International Journal of Applied Sciences in Tourism and Events Sang Pencerah: Jurnal Ilmiah Universitas Muhammadiyah Buton INTERACTION: Jurnal Pendidikan Bahasa Jurnal Ilmiah Edunomika (JIE) Journal of Robotics and Control (JRC) JIIP (Jurnal Ilmiah Ilmu Pendidikan) Akrab Juara : Jurnal Ilmu-ilmu Sosial Prosiding Konferensi Nasional PKM-CSR Media Bina Ilmiah eProceedings of Applied Science Jurnal Indonesia Sosial Teknologi Journal of Business on Hospitality and Tourism Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Momentum Matrix: International Journal of Communication, Tourism, and Social Economic Trends Journal of Applied Engineering and Social Science
Ersy Ervina
Telkom University
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Other

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FAKTOR-FAKTOR YANG MEMPENGARUHI WISATAWAN DALAM MEMILIH HOTEL BUDGET DI KOTA BANDUNG Nandina Restu Febriana; Ersy Ervina
JURNAL ILMIAH EDUNOMIKA Vol 7, No 2 (2023): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v7i2.10160

Abstract

Bandung city is a preferred destination for both local and international tourists, who have diverse preferences influencing their choices. Therefore, a research study is necessary to analyze the factors influencing tourists' decisions in selecting budget hotels in Bandung. This study employs a quantitative approach with a survey and factor analysis to examine the factors influencing tourists' decisions in choosing budget hotels in Bandung. Data was collected through the distribution of questionnaires to tourists who have stayed in budget hotels in Bandung. The independent variables observed in this study are price, location, facilities, service, and promotion, while the dependent variable is the decision to choose a budget hotel. The results indicate that all independent variables significantly influence the decision to select budget hotels in Bandung. Price emerges as the most dominant factor, followed by location, facilities, service, and promotion. The conclusion of this research is that both local and international tourists visiting budget hotels in Bandung are primarily influenced by the factor of price.
The Development of a Room Division Application Implementing an Intelligent Planning System (IPS) to Enhance Hotel Operational Performance Ersy Ervina; Bethani Suryawardani; Guntur Prabawa; Fanni Khusnul Hanifa; Annisa Khoirul Husna
Momentum Matrix: International Journal of Communication, Tourism, and Social Economic Trends Vol. 1 No. 2 (2024): May : Momentum Matrix: International Journal of Communication, Tourism, and Soc
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/momat.v1i2.32

Abstract

Businesses, regardless of size, must continuously adjust to fast-paced technological advancements to remain competitive, particularly in the hotel industry. The Room Division plays a vital role as the heart of the hotel business, serving as the frontliner. A significant number of hotels have implemented technological advancements inside their operational room divisions, particularly in the front office and housekeeping departments. However, there are only a limited number of apps that can provide automation for analyzing the effectiveness of room attendants using delegation systems. A prototype of the hotel room division application based on the Intelligent Planning System (IPS). The IPS module provides automated analysis with rapid and precise outcomes, minimizing human involvement and reducing the likelihood of human mistakes. The research is conducted by applying the Software Development Life Cycle (SDLC) with the waterfall model, which includes planning, development, testing, and implementation stages. The prototype's anticipated outcome is to serve as a viable solution, with innovative features potentially benefiting the hotel's operational room division.
CREATIVE TOURISM SATISFACTION (STUDI KASUS DI KAMPUNG KREATIF DAGO POJOK KOTA BANDUNG) Octaviany, Vany; Ervina, Ersy; Dyah Utami, Dwiesty
Akrab Juara : Jurnal Ilmu-ilmu Sosial Vol. 4 No. 4 (2019)
Publisher : Yayasan Azam Kemajuan Rantau Anak Bengkalis

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Abstract

This study aims to determine the gap between the expectations and challenges of tourists who come to Dago Pojok Creative Village in Bandung, so that all stakeholders involved can increase the value of tourism products in Dago Pojok Creative Village in Bandung. The research method in this study uses the Importance-Performance Analysis method. The sample in this study were tourists who visited the Dago Pojok Creative Village in Bandung as many as 100 people. From the research results obtained from the research results obtained from the expectations and assessments submitted for Dago Pojok Creative Village, with an average value of 4.64 expectations while the performance received by tourists with an average value of 3.78. Dago Pojok Bandung City still has not provided an average rating of expectations that is greater than the expectations of tourists towards the Creative Village. However, Quadrant B attributes that have been implemented well by the manager of Dago Pojok Creative Village Bandung City Item 2, namely the design of building murals, Item 3 is the design of the art performance space, Item 6 is a source of information obtained after searching the art. and Item 10, the Athmosphere in Dago Pojok Creative Village in Bandung.
Modul Praktikum Reservasi Untuk Front Office D3 Perhotelan Telkom University Zahirah, Sabrina Zahrah; Ervina, Ersy
eProceedings of Applied Science Vol. 10 No. 6 (2024): Desember 2024
Publisher : eProceedings of Applied Science

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Abstract

Abstrak - Modul Praktikum Front Office untuk programstudi D3 Perhotelan Telkom University ini dirancang untukmemberikan pemahaman dan keterampilan praktis kepadamahasiswa dalam mengelola operasi Front Office di industriperhotelan. Modul ini mencakup konsep dasar Front Office,prosedur Check-in dan Check-out, manajemen reservasi,penanganan tamu, serta penggunaan perangkat lunakmanajemen hotel. Metode pembelajaran yang digunakanmencakup kuliah interaktif, diskusi kelompok, simulasi kasus,dan praktik langsung di lingkungan Front Office hotel. Padamodul ini membahas terkait menangani reservasi sertabeberapa tahapan praktikum dan materi mulai dari peraturanyang perlu mahasiswa ikuti dalam pelaksanaan praktikum,materi menangani reservasi hotel, pembayaran reservasi,tahapan menangani reservasi melalui sistem hotel, sertaparameter penilaian mulai dari Multiple Choice, True or False,Essay dan Reservation by Phone Checklist. Lewat modul inidiharapkan akan membantu mahasiswa dalammempersiapkan diri untuk menghadapi tantangan di duniakerja industri perhotelan yang terus mengalami perubahanserta inovasi dalam mempermudah tamu melakukan reservasi,Check-in dan Check-out, hasil evaluasi dan umpan balik darimahasiswa serta pembaruan konten modul akan terusdiperhatikan untuk meningkatkan kualitas dan relevansimodul praktikum ini. Kata Kunci: Modul Praktikum, Reservasi, Perhotelan,Sistem Hotel.
Non-Intrusive Real-Time Tourist Crowd Monitoring for Overtourism Mitigation using YOLOv8-Based Head Detection and Tracking Wijayanti, Kurnia; Mutiara, Giva Andriana; Suryawardani, Bethani; Ervina, Ersy; Kusuma, Guntur Prabawa
Journal of Robotics and Control (JRC) Vol. 6 No. 4 (2025)
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jrc.v6i4.26396

Abstract

Overtourism has emerged as a critical issue in popular tourist destinations, often leading to environmental strain, reduced visitor satisfaction, and safety concerns. Traditional methods such as ticket counts, or vehicle estimation fail to provide real-time insights or adapt effectively to dynamic outdoor environments. This study proposes a privacy-aware, real-time visitor capacity monitoring system for smart tourism, utilizing YOLOv8-based head detection and Centroid Tracking to ensure accurate, non-intrusive people counting in dense and complex crowd scenarios. Head detection is employed specifically to preserve personal privacy without compromising on detection performance. The system was trained on a custom dataset comprising over 3,000 annotated frames with diverse lighting conditions, occlusion levels, and viewing angles. Deployment at Wana Wisata Kawah Putih, an open-air tourist destination in Indonesia, demonstrated strong performance with 94.2% accuracy, 95.1% precision, and 90.6% recall, while sustaining >60 FPS for real-time execution. The integration of Centroid Tracking enables lightweight, frame-to-frame identity association with minimal computational overhead, making the system suitable for deployment on moderate-performance hardware. Despite its robustness, the system's performance slightly degrades under extreme weather (e.g., fog, direct glare) and rapid lighting transitions, which remain challenges for visual models. Moreover, the current model requires further evaluation for cross-location generalizability. Future research will explore the integration of predictive analytics for visitor flow forecasting, and further optimization of energy efficiency and adaptive detection under environmental uncertainty. This work contributes a scalable, ethical solution for real-time crowd monitoring to support informed, sustainable tourism management.
Peranan Divisi Executive Lounge Bagi Operasional JW Marriott Hotel Surabaya Kusumo, Rio Febrian; Ervina, Ersy
eProceedings of Applied Science Vol. 11 No. 4 (2025): Agustus 2025
Publisher : eProceedings of Applied Science

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Abstract

Berkembangnya industri pariwisata, khususnya pada hotel bintang lima, menjadi tolak ukur meningkatnya kebutuhan akan pelayanan prima dan eksklusif. Salah satu bentuk layanan tersebut hadir melalui fasilitas Executive Lounge yang terdapat di JW Marriott Hotel Surabaya yang dirancang untuk memberikan pengalaman menginap yang lebih personal bagi tamu-tamu eksklusif. Penelitian ini bertujuan untuk mengetahui peranan divisi Executive Lounge dalam mendukung operasional hotel, khususnya dalam meningkatkan kualitas pelayanan dan kepuasan tamu. Penelitian ini menunjukkan bahwa Executive Lounge berperan penting sebagai wajah eksklusif hotel yang mampu meningkatkan kualitas pelayanan, namun juga menghadapi tantangan operasional seperti kesenjangan ekspektasi tamu, keterbatasan kapasitas, serta peralihan peran staf. Hasil dari penelitian ini diharapkan dapat menjadi masukan strategis bagi pengelolaan layanan eksklusif di industri perhotelan. Kata kunci — Pelayanan eksklusif, operasional hotel, loyalitas tamu, Executive Lounge
Tourist Perception of Visitor Management Strategy in North Bandung Protected Area Ervina, Ersy; Wulung, Shandra Rama Panji; Octaviany, Vany
Journal of Business on Hospitality and Tourism Vol. 6 No. 2 (2020): JOURNAL OF BUSINESS ON HOSPITALITY AND TOURISM
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jbhost.v6i2.235

Abstract

Sustainable tourism is one of Djuanda Forest Park (Tahura) management goals in implementing a visitor management strategy in the North Bandung Protected Areas. Djuanda Forest Park is an important area to be preserved as a tourist destination because of its very strategic function for environmental sustainability in Bandung City and its buffer areas. The visitor management strategy's implementation level can be seen from the perception of tourist who comes to Djuanda Forest Park, which analyzes by the intensity of destination use, accessibility, and carrying capacity. Perception cannot be separated from the satisfaction of tourists when visiting. This study aims to analyze tourists' perceptions of the implementation of visitor management strategies together with tourist satisfaction in the Tahura protected area. The method used is descriptive with data collection techniques through questionnaires. The results showed that tourist perceptions and satisfaction with the Visitor Management Strategy application were quite good. In improving quality, management is expected to be able to design a more systematic flow of visits and limit the number of visits for each tourist area to minimize the impact of tourism activities on the environment. On the satisfaction side, managers need to improve product and service quality, especially the preservation of tourist areas to create tourists experience
Keputusan Wisatawan Backpacker dalam Memilih Hostel di Kota Bandung Apsarini, Galuh Dwika; Ervina, Ersy
Sang Pencerah: Jurnal Ilmiah Universitas Muhammadiyah Buton Vol. 9 No. 4 (2023): Sang Pencerah: Jurnal Ilmiah Universitas Muhammadiyah Buton
Publisher : Lembaga Jurnal dan Publikasi Universitas Muhammadiyah Buton

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35326/pencerah.v9i4.3986

Abstract

Kota Bandung menjadi pilihan wisatawan lokal dan mancanegara dengan beragam preferensi yang dijadikan pertimbangan oleh wisatawan salah satunya wisatawan backpacker. Seiring berjalannya waktu, tren backpacker semakin marak dikalangan wisatawan. Hal ini menyebabkan hostel yang menyediakan penginapan dengan tarif kamar yang murah akan menjadi suatu pilihan yang diminati para wisatawan backpacker. Hostel merupakan jenis tempat menginap yang menyediakan fasilitas yang digunakan secara bersamaan oleh seluruh tamu dengan menyediakan kamar tipe dormitory. Penelitian ini dilakukan untuk mengetahui faktor apa saja yang menjadi penentu untuk memilih hostel sebagai tempat penginapan wisatawan backpacker. Metode penelitian yang menggunakan metode analisis faktor dengan pendekatan survei menggunakan kuesioner yang pengukurannya menggunakan skala likert. Penelitian ini bermaksud untuk mengetahui karakteristik dan faktor keputusan wisatawan backpacker dalam pemilihan akomodasi hostel di Kota Bandung. Selain itu, ini juga bertujuan untuk mengidentifikasi faktor penentu keputusan pemilihan hostel di Kota Bandung. Analisis faktor diukur menggunakan kuesioner dengan menggunakan skala Likert 5 dan diolah menggunakan. SPSS 25. Temuan penelitian ini menunjukkan bahwa pemilihan hostel di Kota Bandung terinspirasi oleh beragam promosi yang ditawarkan, kemudahan akses, dan juga fasilitas yang sesuai dengan kemauan tamu.
Trainee Work System Design In The Hot Kitchen Section Of Novotel Hotel Tangerang Fahira, Nabila Rizqy; Ervina, Ersy; Sumarsih, Umi
Jurnal Indonesia Sosial Teknologi Vol. 4 No. 11 (2023): Jurnal Indonesia Sosial Teknologi
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jist.v4i11.796

Abstract

Work System Design is a work system design made by the company based on company factors and goals, which will later be used as an essential reference regarding task descriptions for each employee. Task descriptions help define each job from the department so that the work undertaken is systematic to achieve the company's goals. Seeing the importance of this, the author researched the work system design at Novotel Tangerang Hotel, especially in the Food and Beverage Product Department for trainees in the Hot Kitchen. The background of this problem is that the work done by trainees in the hot kitchen is still not well structured. The problem is that the company has no written trainee work system design. This research uses qualitative methods with data collection techniques in the form of observation, interviews, and literature studies with the help of voice recording devices and cameras to answer problem formulations. The result obtained is that the work system design for trainees is formed based on organisational culture or in the sense that there is no work system design for trainees in writing by the company because work for trainees can change over time
Studi Komparasi Pengalaman Menginap Tamu pada Hotel Kabin Area Perkotaan dan Kawasan Wisata Kota Bandung Rosdiana, Rahma; Ersy Ervina; Tito Pandu Raharjo
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 6 No. 4 (2024): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v6i4.929

Abstract

Cabin and low budget hotels are in great demand today, both in urban areas and in tourist areas. Although much in demand, until now there has been no research that measures how the experience of staying in urban areas and tourist areas compares. This study aims to analyze the guest's stay experience at the cabin hotel by comparing the two objects so that it can be used as an evaluation for the cabin hotel management to further improve service quality in providing a good stay experience. The approach used in this study is descriptive quantitative with cross-tabulation data analysis (Crosstab) assisted by SPSS version 25.0 software. By measuring the stay experience based on customer experience indicators consisting of sensor experience, emotional experience, and social experience. In cabin hotels, the results of research felt by tourists show that the experience of staying at cabin hotels in urban areas is more dominant in the sensor experience indicator, while in tourist area cabin hotels it is more dominant in the emotional experience indicator. For future researchers, the researcher suggests adding other variables and taking samples with a wider scope to maximize the quality of services provided for a better and memorable stay experience. And provide training to staff in terms of superior service such as improving interpersonal skills and being responsive to guest needs.
Co-Authors Adrian Agoes Aji Gunadi, Gagah Al Giffari, Muhammad Zacky Angelina Prima Kurniati Annisa Khoirul Husna Anwari Masatip Apsarini, Galuh Dwika Asep Saepulloh Barus, Kanna Salina Bethani Suryawardani Bethani Suryawardani Caroline Christy Cindy Aurellia Dasril Indra Dwiesty Dyah Utami Fahira, Nabila Rizqy Fanni Khusnul Hanifa Fauzan Alif Abdillah Fazri, Naufal Gabriela L Silalahi Giva Andriana Mutiara Guntur Prabawa Guntur Prabawa Kusuma Imelda Atastina Indradewa, Rhian Istefa Suci Andari Putri Heng Kurnia Wijayanti Kusumawidjaja, Marrio Kusumo, Rio Febrian Mentari, Shafina Aria Michelle Felicia Vanka Muhammad Fakhri Fadhlurrohman Nandina Restu Febriana Purwanto, Zadosaadi Brahmantio Qhaliza, Nadia Putri Elma Ratna Gema Maulida Ratna Gema Maulida Ratu Ratna Risma Puspita Dewi Riza Taufiq Rosdiana, Rahma Sandra, Tapiuray Alhira Sumarsih, Umi Tapiuray Alhira Sandra Tito Pandu Raharjo Umi Sumarsih Umi Sumarsih Vany Octaviany Wahyudin, Sadrina Malva Warih Maharani Wijaya, Yaffazka Afazillah Wulung, Shandra Rama Panji Zahirah, Sabrina Zahrah