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Soimun, Ahmad
Manajemen Logistik, Politeknik Transportasi Darat Bali
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Journal : Journal of Railway Transportation and Technology

 1 
Evaluation of Facility Services at Kepatang Train Station Based on User and Community Interest Ahmad Soimun; Wahyu Johnata
Journal of Railway Transportation and Technology Vol. 2 No. 2 (2023): November
Publisher : Politeknik Perkeretaapian Indonesia Madiun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37367/jrtt.v2i2.23

Abstract

This study aims to evaluate the service infrastructure of Ketapang Railway Station based on users and public interest. The research method used was a survey method by distributing questionnaires to Ketapang railway station users and potential users of the station. The questionnaire included questions about the quality of station services, user expectations and needs, as well as public interest in railway station services. The results of the study showed that the infrastructure facilities at Ketapang railway station had met the minimum standard service regulations in place. From the analysis of the customer satisfaction index, it was found that the criteria for "very satisfied" was achieved with a score of 90.38%. In addition, the public interest in Ketapang railway station services was very high. These recommendations are expected to help improve the quality of Ketapang railway station services and increase public interest in using the station's services.
Co-Authors A.A Bagus Oka Krisna A.A. Bagus Oka Krisna Surya Ahmad, Rahmat Ahmat, Rahmat Amijaya, Jimi Anantha Nugraha, I Made Anggun Prima Gilang Anisa Mahadita Candra Rahayu Anita Dyah Ayu Setyorini Annisa Mahadita Candrarahayu Ardiwirawan, Kadek Jodi Ariesthada Sadri, Putu Diva Ariesthana Sadri , Putu Diva Arinda Leliana Aris Budi Sulistyo Armyta Puspitasari Astuti, Septiana Widi Bambang Istiyanto Bambang Wijonarko Baskara , Wahyu Padma Baskara, Wahyu Padma Budi Sulistyo, Aris Ciptaningsih, Anatasya Dian Darma Yanti, Ni luh Dewi, Putu Ayu Govika Krisna Dharmaswari, Ketut Dian Dio Hananda Ziantono Dwi Wahyu Hidayat Dwi Wahyu Hidayat, Dwi Wahyu Dynes Rizky Navianti Dynes Rizky Navianti Efendhi Prih Raharjo Eriza Islakhul Ulmi Eucharisto, Thomas More Elang Fitri, Siti Nurlita Gautama, Nengah Widiangga Hendrialdi Hendrialdi Hendrialdi Hera Widyastuti I Made Purnama Irawan, Wahyu Johnata Jimi Amijaya Jimi Amijaya Krisna D.W., I Ketut Krisnayanthi, Ni Komang Novia Leliana, Arinda Navianty, Dynes Rizky Nengah Widiangga Nengah Widiangga Nengah Widiangga Gautama Nengah Widiangga Gautama Ni Luh Darma Yanti Ni Luh Darmayanti Ni Wayan Putu Sueni Nurul Fitria Apriliani Ocky Soelistyo Pribadi Ocky Soelistyo Pribadi Ocky Soelistyo Pribadi, Ocky Soelistyo Oka, AA. Bagus Oktavianus Sasue, Riz Rifai Pandiangan, Marthin Dwi Putra Pangaribuan, Martha Olivia Pama Pramudita, Agmalia Putri Aurora Puritasari, Ni Made Meida Putri, Dewa Ayu Ambari Putu Ayu Govika Krisna Dewi Putu Ayu Govika Krisna Dewi Putu Diva Ariesthana Putu Diva Ariesthana Sadri Putu Diva Ariesthana Sadri Ramadhan , Gilang Vidias Rendra, Kadek Ardhea Putri Rizky Navianti, Dynes Rupaka, Anggun Prima Gilang Sadri, Putu Diva Ariesthana Santi, Ni Made Karis Sari, Putu Mia Arista Sasue, Riz Rifai Oktavianus Satwika Gayatri, Ni Komang Syahrul Fachreza, Muhammad Tertib Sinuligga Wahyu Hidayat, Dwi Wahyu Johnata Wasistha, I Ketut Krisna Drana Wayan Putu Sueni, Ni Wendiansyah Putra, Sulton Bhagaskara Dewa Widiangga Gautama, Nengah Wiradharma, Satria Yanti, Ni Luh Darma Yogi Oktopianto Yuda Novianto, Hendra