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All Journal International Journal of Reconfigurable and Embedded Systems (IJRES) OPERATION EXCELLENCE: Journal of Applied Industrial Engineering KACANEGARA Jurnal Pengabdian pada Masyarakat Jurnal Teknik Industri Terintegrasi (JUTIN) Journal of Industrial Engineering and Operation Management (JIEOM) JISO : Journal of Industrial and Systems Optimization Indonesian Journal of Industrial Engineering & Management Jurnal Ilmiah Wahana Pendidikan Proceeding Mercu Buana Conference on Industrial Engineering Jurnal Teknik Industri
Gunawan, Suwardi
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Religion Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Industrial & Manufacturing Engineering Materials Science & Nanotechnology Mechanical Engineering Social Sciences Transportation Other

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Analisis Kualitas Pelayanan Kesehatan dengan Metode HEALTHQUAL dan Importance Performance Analysis (IPA) Thamrin, M Husni; Tosungku, La Ode Ahmad Safar; Gunawan, Suwardi
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 8 No. 2 (2025): April
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v8i2.44780

Abstract

Puskesmas X provides 12 services, including general polyclinic. This study measures service quality using the HEALTHQUAL method with five dimensions: empathy, tangible, safety, efficiency, and improvement, and determines improvement priorities through the IPA diagram. The results show an importance level of 4.277, with empathy at 4.283, tangible at 4.218, safety at 4.464, efficiency at 4.214, and improvement at 4.218. The performance level is 4.192, with empathy at 4.193, tangible at 4.124, safety at 4.104, efficiency at 4.270, and improvement at 4.255. Safety has the highest importance score (4.464), while efficiency has the highest performance score (4.270). Based on the IPA diagram, priority attributes for improvement include facility comfort, environmental safety, patient protection from infections, and trust in staff. Recommendations include re-arranging the waiting area, improving air circulation, providing handsanitizers, implementing SOPs for PPE, and evaluating staff performance. These improvements are expected to enhance service quality and trust in Puskesmas X.
Pengaruh Lingkungan Kerja dan Motivasi Kerja Terhadap Kinerja Guru (Studi Kasus : SD Alam Baiturrahman Bontang) Mujahidin, Umar Shiddiq; Isharyani, Muriani Emelda; Gunawan, Suwardi
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 8 No. 2 (2025): April
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v8i2.45102

Abstract

This study aims to determine and analyze the influence of the Work Environment and Work Motivation on the Performance of SD Alam Baiturrahman Bontang Teachers. The type of research used in this study is quantitative. The data analysis method used is multiple linear regression. The population in this study were SD Alam Baiturrahman Bontang Teachers, the number of samples in this study was 30 teachers. Based on the results of hypothesis testing in this study, the Work Environment variable does not affect the Performance of SD Alam Baiturrahman Bontang Teachers, while the Work Motivation variable affects the Performance of SD Alam Baiturrahman Bontang Teachers. Simultaneously or together, the Work Environment and Work Motivation variables affect the Performance of SD Alam Baiturrahman Bontang Teachers. The determination coefficient (R2) value is 0.406 or 40.6%. This shows that the work environment and work motivation are able to explain 40.6% of teacher performance. While the remaining 59.4% is influenced by other variables not examined in this study.
ANALISIS KUALITAS PELAYANAN JASA DENGAN METODE HEALTHQUAL DAN IPA (IMPORTANCE PERFORMANCE ANALYSIS) (STUDI KASUS: KLINIK KUSUMA KOTA SAMARINDA) Dana, I Made Asmara; Safar Tosungku, La Ode Ahmad; Gunawan, Suwardi
Journal of Industrial Engineering and Operation Management (JIEOM) Vol 8, No 1 (2025)
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31602/jieom.v8i1.17876

Abstract

Penelitian ini mengukur kualitas layanan Klinik Kusuma Samarinda menggunakan metode HEALTHQUAL dan menganalisis prioritas perbaikan dengan Diagram IPA. Hasilnya menunjukkan tingkat kepentingan rata-rata 4,593 (sangat penting), dengan dimensi empathy tertinggi (4,641), diikuti safety, tangible, improvement, dan efficiency. Tingkat kinerja rata-rata adalah 4,204 (baik), dengan safety dan improvement masuk kategori sangat baik. Prioritas perbaikan meliputi sikap sopan karyawan, kelengkapan penjelasan, jaminan peralatan medis, kenyamanan fasilitas, dan penggunaan obat sesuai resep. Usulan perbaikan mencakup pemeliharaan peralatan medis, pelatihan karyawan, pembagian shift kerja, penambahan fasilitas, evaluasi komunikasi, dan peningkatan informasi obat. Usulan ini diharapkan membantu meningkatkan kualitas layanan sesuai kebutuhan pasien.Kata Kunci:  Klinik, Kualitas Pelayanan, Layanan Kesehatan, Healthqual, IPA 
ANALISIS MITIGASI RISIKO RANTAI PASOK PADA PRODUK PEYEK DENGAN METODE HOUSE OF RISK (HOR) (STUDI KASUS: CV AZRA SENTOSA JAYA) Elviani, Rafifah Nur; Tosungku, La Ode Ahmad Safar; Gunawan, Suwardi
Journal of Industrial Engineering and Operation Management (JIEOM) Vol 8, No 1 (2025)
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31602/jieom.v8i1.16652

Abstract

Usaha Mikro, Kecil, dan Menengah (UMKM) berperan penting dalam meningkatkan perekonomian Indonesia, termasuk Kota Balikpapan yang akan menjadi salah satu pintu masuk menuju Ibu Kota Negara (IKN) baru. Hal tersebut menuntut UMKM di Kota Balikpapan untuk dapat memenuhi permintaan oleh-oleh dari para wisatawan. CV Azra Sentosa Jaya merupakan salah satu UMKM di Kota Balikpapan yang bergerak pada industri makanan berupa peyek kepiting dengan brand Kampoeng Timoer. Pada aktivitas rantai pasok yang dilakukannya, seringkali berpotensi menimbulkan berbagai risiko, seperti ketidakpastian supplier memenuhi kebutuhan bahan baku dan lamanya durasi waktu produksi. Oleh karena itu, perusahaan perlu melakukan manajemen risiko untuk meminimalkan terjadinya risiko dalam perusahaan. Metode manajemen risiko yang digunakan dalam penelitian ini yaitu model Supply Chain Operation Reference (SCOR) untuk pemetaan aktivitas bisnis dan House of Risk (HOR) untuk penilaian risiko. Terdapat 21 kejadian risiko dan 15 penyebab risiko dengan 7 penyebab risiko prioritas yang diperoleh berdasarkan diagram pareto. Penyebab risiko prioritas tersebut kemudian diberikan 7 usulan tindakan mitigasi yang dapat diterapkan oleh perusahaan.Kata Kunci:  Risiko, Manajemen Risiko, Supply Chain Operation Reference (SCOR), House of Risk (HOR), Tindakan Mitigasi
Waste Analysis Using Lean Service Approach In PackageDelivery Activities From The Warehouse To The Main Branch (Case Study: PT XYZ Station Center) Widiastuti, Nova; Gunawan, Suwardi; Pawitra, Theresia Amelia
Jurnal Teknik Industri (JATRI) Vol. 3 No. 2 (2025): Jurnal Teknik Industri (JATRI)
Publisher : Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/tkrybq73

Abstract

The delivery of goods from warehouses to branch offices plays a crucial role in ensuring operational efficiency and customer satisfaction. However, inefficiencies in the delivery process often result in waste, such as excessive waiting times, unnecessary movements, and high operational costs. This study aims to analyze waste in the goods delivery process using the Lean Service approach and provide recommendations for improvement. Data collection methods include direct observation, interviews with logistics personnel, and process mapping to identify non-value-added activities. The results indicate that applying Lean Service principles, such as streamlining workflows, reducing unnecessary handling, and optimizing resource utilization, can significantly enhance delivery efficiency. Implementing these strategies helps minimize delays, reduce costs, and improve service quality. The findings of this study are expected to contribute to the development of more efficient supply chain management strategies and serve as a reference for companies looking to optimize their logistics operations.  
Analysis of Work Accident Risk in Production Section Using Hazard Analysis and Operability Study (HAZOP) and Analytical Hierarchy Process (AHP) (Case Study: PT XYZ) Susanto, Gladis Permatasari; Sukmono, Yudi; Gunawan, Suwardi
IJIEM - Indonesian Journal of Industrial Engineering and Management Vol 6, No 2: June 2025
Publisher : Program Pascasarjana Magister Teknik Industri Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/ijiem.v6i2.30043

Abstract

PT XYZ is a company that produces plywood. During the production process activities, there are potential risks that arise and can affect the safety and health of field workers. Therefore, this study aims to determine the risk analysis that occurs during the production process activities, determine the risk level and look for alternative improvement proposals on risks that have extreme levels. The method used to analyze the risk level in the production process is the HAZOP (Hazard Analysis And Operability Study) method and to determine the best improvement proposal using the AHP (Analytical Hierarchy Process) method. Based on the results of the analysis using the HAZOP method, there is a risk analysis of 35 risks with a total of 14 machine activities of which 57% for low risk with a total of 20 risks, 17% for moderate risk with a total of 6 risks, 17% for high risk with a total of 6 risks and 9% for extreme risk with a total of 3 risks.  The proposed improvements were selected based on the weighting results using the AHP method. In the AHP method, criteria in the form of priority risks are used, namely the risk on the rotary machine (workers' feet are injured when changing the rotary knife) with the highest weight of 0.665 with the selected alternative, namely the socialization of K3-related training and SOPs in changing knives in rotary machines with a weight of 0.512.
Analysis of Marketing Risk Mitigation Strategies in Shedded Tuna Fish Products Using Failure Mode and Effect Analysis (FMEA) and Analytical Hierarchy Process (AHP) Methods (Case Study: UMKM Abon Jaya Mandiri) Ramadhani, Asliyah Rizki; Utomo, Dhuto Suh; Gunawan, Suwardi
IJIEM - Indonesian Journal of Industrial Engineering and Management Vol 6, No 2: June 2025
Publisher : Program Pascasarjana Magister Teknik Industri Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/ijiem.v6i2.29417

Abstract

UMKM Abon Jaya Mandiri is a small business that processes tuna fish into shredded fish products. The marketed tuna floss products have several advantages, such as being a healthy option for families as they are made without the use of cooking oil and MSG, and they are certified with SNI standards. Despite these strengths, the business faces marketing challenges, including product damage, price competition, an unstrategic sales location, and minimal social media promotion. These challenges result in many products not being sold optimally each month. This study aims to, Identify marketing risks faced by UMKM Abon Jaya Mandiri. Assess and categorize marketing risks using the Failure Mode and Effect Analysis (FMEA) method. Provide risk mitigation strategies that can be implemented by UMKM Abon Jaya Mandiri. The research findings show the RPN values for each marketing activity. For promotion strategies, the risk of outdated social media content (R8) has a weight score of 0.510, with the priority alternative strategy being the use of content editing technology, scoring 0.594. This strategy involves using editing applications to attract attention on social media. For place strategy, the risk of incomplete address information (R6) has a weight score of 0.237, with the priority alternative strategy being mentoring employees, scoring 0.528. This involves guiding employees to always provide complete address details to customers unfamiliar with the business location. For pricing strategy, the risk of competitors lowering prices (R5) has a weight score of 0.182, with the priority alternative strategy being the implementation of a Standard Operating Procedure (SOP) for market research, scoring 0.633. This strategy seeks to minimize human error during the frying process, ensuring employees are knowledgeable about maintaining product quality to prevent mold growth.
Classification metrics for pet adoption prediction with machine learning Islamiyah, Islamiyah; Rivani Ibrahim, Muhammad; Gunawan, Suwardi; Marisa Khairina, Dyna; Erniati, Erniati
International Journal of Reconfigurable and Embedded Systems (IJRES) Vol 14, No 3: November 2025
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijres.v14.i3.pp638-648

Abstract

Millions of pets are temporarily placed in shelters, making it challenging for shelters to ensure pets find permanent homes. High adoption rates are crucial for animal welfare and the sustainability of shelter operations. This study aims to identify key factors influencing pet adoption and create classification metrics using five machine learning (ML) classification model approaches to predict the likelihood of pet adoption, to find the best model performance for each analysis. The dataset was obtained from several features related to animal characteristics and adoption conditions. The results of the study present classification of metric models that indicate decision tree and random forest (RF) as the most effective models with superior performance in terms of accuracy and class separation ability. Further research provides initial exploration of ML models that are not only limited to classification models but also model integration into internet of things (IoT) systems for the implementation of a pet adoption prediction system based on ML inference. The implementation of ML classification models helps improve the efficiency of animal adoption programs and optimize shelter operations, ultimately increasing the chances of successful pet adoption. The results of the study provide insights into factors influencing pet adoption, minimizing the length of stay (LOS) in shelters, and contribute to practitioners/ researchers as a reference for exploring new related factors and exploring the performance of ML models, especially classification models.
Edukasi dan penyediaan tempat sampah ergonomis sebagai pencegahan MSDs dan media pembelajaran pemilahan sampah pada anak Gunawan, Suwardi; Fathimahhayati, Lina Dianati; Meicahayanti, Ika; Nugroho, Searphin; Wijaya, Muhammad Farhanuddin
KACANEGARA Jurnal Pengabdian pada Masyarakat Vol 6, No 4 (2023): November
Publisher : Institut Teknologi Dirgantara Adisutjipto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28989/kacanegara.v6i4.1755

Abstract

Keterlibatan masyarakat dalam pengelolaan sampah perlu dilakukan, diantaranya siswa Taman Kanak-Kanak (TK), dimana pembentukan perilaku sangat penting pada jenjang ini. Di TK ABA 10 Samarinda, tempat sampah yang tersedia lebih rendah dari rerata tinggi siswa TK, sehingga terdapat potensi nyeri pada sendi tubuh mereka. Kegiatan pengabdian kepada masyarakat ini dilakukan untuk merancang tempat sampah ergonomis bagi siswa TK serta melakukan sosialisasi pemilahan sampah di TK ABA 10. Metode yang digunakan meliputi survei lapangan dan pengumpulan literatur sebagai dasar dalam perancangan desain tempat sampah ergonomis, yang kemudian diberikan ke TK ABA 10 serta melakukan sosialisasi pemilahan sampah kepada siswa TK tersebut. Dalam kegiatan ini, dihasilkan 2 tempat sampah ergonomis untuk sampah organik dan anorganik masing-masing berkapasitas 50 L dengan tampilan yang menarik. Tinggi lubang tempat sampah disesuaikan berdasarkan tinggi bahu berdiri anak-anak yaitu 74 cm. Adapun dalam kegiatan sosialisasi pemilahan sampah, terjadi peningkatan pengetahuan dari siswa TK berkaitan dengan jenis sampah serta dalam membuang sampah sesuai dengan tempat sampah yang tersedia dari sebesar 10% menjadi 60%.
Quality Control Analysis Using Statistical Quality Control (SQC) and Fault Tree Analysis (FTA) Methods in Semoga Laris Tofu Factory Aini, Mutiara Qurrota; Tosungku, La Ode Ahmad Safar; Gunawan, Suwardi
IJIEM - Indonesian Journal of Industrial Engineering and Management Vol 5, No 1: February 2024
Publisher : Program Pascasarjana Magister Teknik Industri Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/ijiem.v5i1.23039

Abstract

Semoga Laris tofu factory is a business engaged in the production of tofu. This factory produces approximately 80 drums of tofu per day. There are problems faced at this factory, namely the increase in defective products, namely the texture of the tofu that is too soft, dirty tofu, and the shape of the tofu that is too thin. This can lead to decreased consumer confidence. Every day there are at least 10-15% defective products. This study was conducted to determine the types of product defects, the causes of product defects, and propose improvements to minimize defective products in tofu processing. The methods used in this research are Statistical Quality Control (SQC) and Fault Tree Analysis (FTA). The quality tools of SQC method are check sheet, histogram, pareto diagram, P control map, and fishbone diagram. Then proceed using the Fault Tree Analysis (FTA) method to determine suggestions and corrective actions. Based on the results of research using the SQC method, it is known that the number of thin size defects is 46.231, there is dirt on the tofu as many as 16.093 seeds, and the texture of soft tofu is 27.357 seeds. The results of the analysis using the fault tree analysis (FTA) method show that the causes of product defects include insufficient rest time (D2), irregular machine maintenance (E2), insufficient rest time (F1), and no temperature checker. Proposed improvements that can be given are by providing measuring instruments, making machine maintenance schedules, making machine control cards, giving breaks, supervising, giving gifts to workers, and providing thermometers.
Co-Authors Aini, Mutiara Qurrota Akbar, Muhammad Ilham Anggraeni, Dita Dahlia, Azura Dana, I Made Asmara Dutho Suh Utomo Elviani, Rafifah Nur Erniati Erniati Gunawan, Sahrul Gusti, Nastiti Caket Ibrahim, Muhammad Rivani Isharyani, Muriani Emelda Islamiyah Islamiyah, Islamiyah La Ode Ahmad Safar Tosungku, La Ode Ahmad Safar Lina Dianati Fathimahhayati, Lina Dianati Lumenta, Karine Nathania M Husni Thamrin, M Husni Marisa Khairina, Dyna Meicahayanti, Ika Mohamad Mustajib, Mohamad Mujahidin, Umar Shiddiq Nata, Aldi Nugroho, Searphin Prayogi, Restu Ramadhani, Asliyah Rizki Safar T, La Ode Ahmad Safar Tosungku, La Ode Ahmad Simanjuntak, Fena Marthina Sitania, Farida Djumiati Surya, Berlian Octaviani Susanto, Gladis Permatasari Syahrir, Faisal Tahir, Ade Putra Theresia Amelia Pawitra Tongsuku, La Ode Ahmad Safar Utomo, Dhuto Suh Wahyuda, Wahyuda Wahyuni, Tsania Widiastuti, Nova Wijaya, Muhammad Farhanuddin Yudi Sukmono, Yudi Yusfitrida, Yusfitrida Yusfitrida