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The role of Social Media Altje E. Tuwaidan; Vesty L. Sambeka; Tirsa A. Lumentut; Pearl Loesye Wenas; Jufrina Mandulangi; Yurike S. Lewan; Mikhael C. S. Mangolo; Frans V. Rattu; Alma K. Pongtuluran
Jurnal Internasional Riset Bisnis Pariwisata Vol 4 No 1 (2025): International Journal of Tourism Business Research (INTOUR)
Publisher : Faculty of Economics and Business, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/intour.v4i1.1839

Abstract

This study aims to examine the operational role of Income Audit staff in preparing Daily Revenue Reports (DRR) based on occupancy rates at Radisson Blu Bali Uluwatu Hotel. Adopting a qualitative case study approach, data were collected through in-depth interviews, participatory observations, and document analysis. The findings reveal that Income Audit staff consistently perform key tasks, including verifying night audit records, calculating occupancy benchmarks, and preparing comprehensive audit packs. The Opera Property Management System (PMS) is used to streamline data entry and facilitate revenue classification. Interviews emphasize the strategic value of income auditing in supporting financial accuracy and managerial decision-making. However, challenges such as human error and system failures affect the reliability and timeliness of DRR preparation. Staff mitigate these risks through multi-layered review mechanisms and adaptive responses during operational disruptions, particularly during the COVID-19 pandemic. The study concludes that Income Audit staff play a critical role in maintaining financial integrity and operational accountability in hotel finance. It recommends continuous training and the enhancement of digital infrastructure to improve audit quality and support effective revenue management. These findings contribute to the literature on internal control and performance measurement in the hospitality industry
Enhancing Administrative Efficiency Through Archive Management at the Malalayang District Office, Manado City, Indonesia Mandulangi, Jufrina; Mundung, Deky Eko Wibowo; Makinggung, Juliet Pauladel Truly; Tuwaidan, Altje Ellen
International Journal of Business and Applied Economics Vol. 3 No. 6 (2024): November 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijbae.v3i6.11599

Abstract

Archives serve as the institutional memory, supporting administrative processes and ensuring efficient operations. However, initial observations at the Malalayang District Office revealed significant deficiencies in archive management. These included a lack of standardized procedures, inadequate retrieval methods, and insufficient facilities. To address these issues, this research aims to investigate the strategies implemented, challenges faced, and solutions adopted to improve archive management and streamline administrative processes at the Malalayang District Office. Employing a qualitative case study methodology, data were collected and analyzed through a systematic process of reduction, presentation, and conclusion drawing, followed by verification. The findings of this research offer valuable insights into effective archive management practices and their contribution to enhancing administrative efficiency.