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All Journal International Journal of Humanity Studies (IJHS) International Journal of Applied Sciences in Tourism and Events JOURNAL OF SCIENCE AND SOCIAL RESEARCH Abdimas Umtas : Jurnal Pengabdian kepada Masyarakat JPPM (Jurnal Pengabdian dan Pemberdayaan Masyarakat) Syntax Idea Jurnal Daya Mas : Media Komunikasi dan Informasi Hasil Pengabdian dan Pemberdayaan Masyarakat Jurnal Industri Pariwisata Journal of Business Administration (JBA) JURNAL UMBANUA Jurnal Pengabdian pada Masyarakat International Journal of Business and Applied Economics (IJBAE) Seminar Nasional Produk Terapan Unggulan Vokasi MANAJEMEN ADMINISTRASI BISNIS DAN PEMASARAN JURNAL PENELITIAN BISNIS Asian Journal of Logistics Management International Journal of Tourism Business Research Insight: Indonesian Journal of Social, Humanity, and Education
Mandulangi, Jufrina
Politeknik Negeri Mandao
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The role of Social Media Altje E. Tuwaidan; Vesty L. Sambeka; Tirsa A. Lumentut; Pearl Loesye Wenas; Jufrina Mandulangi; Yurike S. Lewan; Mikhael C. S. Mangolo; Frans V. Rattu; Alma K. Pongtuluran
Jurnal Internasional Riset Bisnis Pariwisata Vol 4 No 1 (2025): International Journal of Tourism Business Research (INTOUR)
Publisher : Faculty of Economics and Business, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/intour.v4i1.1839

Abstract

This study aims to examine the operational role of Income Audit staff in preparing Daily Revenue Reports (DRR) based on occupancy rates at Radisson Blu Bali Uluwatu Hotel. Adopting a qualitative case study approach, data were collected through in-depth interviews, participatory observations, and document analysis. The findings reveal that Income Audit staff consistently perform key tasks, including verifying night audit records, calculating occupancy benchmarks, and preparing comprehensive audit packs. The Opera Property Management System (PMS) is used to streamline data entry and facilitate revenue classification. Interviews emphasize the strategic value of income auditing in supporting financial accuracy and managerial decision-making. However, challenges such as human error and system failures affect the reliability and timeliness of DRR preparation. Staff mitigate these risks through multi-layered review mechanisms and adaptive responses during operational disruptions, particularly during the COVID-19 pandemic. The study concludes that Income Audit staff play a critical role in maintaining financial integrity and operational accountability in hotel finance. It recommends continuous training and the enhancement of digital infrastructure to improve audit quality and support effective revenue management. These findings contribute to the literature on internal control and performance measurement in the hospitality industry
Enhancing Administrative Efficiency Through Archive Management at the Malalayang District Office, Manado City, Indonesia Mandulangi, Jufrina; Mundung, Deky Eko Wibowo; Makinggung, Juliet Pauladel Truly; Tuwaidan, Altje Ellen
International Journal of Business and Applied Economics Vol. 3 No. 6 (2024): November 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijbae.v3i6.11599

Abstract

Archives serve as the institutional memory, supporting administrative processes and ensuring efficient operations. However, initial observations at the Malalayang District Office revealed significant deficiencies in archive management. These included a lack of standardized procedures, inadequate retrieval methods, and insufficient facilities. To address these issues, this research aims to investigate the strategies implemented, challenges faced, and solutions adopted to improve archive management and streamline administrative processes at the Malalayang District Office. Employing a qualitative case study methodology, data were collected and analyzed through a systematic process of reduction, presentation, and conclusion drawing, followed by verification. The findings of this research offer valuable insights into effective archive management practices and their contribution to enhancing administrative efficiency.
TRANSFORMASI STRATEGIS MANAJEMEN SUMBER DAYA MANUSIA DI ERA DIGITAL: TANTANGAN, PELUANG, DAN REKOMENDASI UNTUK ADMINISTRASI BISNIS (Studi Literatur Sistematis tentang Manajemen SDM Adaptif) Karwur, Arthur Ludwig Michael; Mandang, Selvie Ratna Ivone; Mandulangi, Jufrina
MANAJEMEN ADMINISTRASI BISNIS DAN PEMASARAN Vol. 8 No. 1 (2026): MANAJEMEN, ADMINISTRASI BISNIS DAN PEMASARAN
Publisher : Jurusan Administrasi Bisnis Politeknik Negeri Manado

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Abstract

ransformasi digital telah mengubah secara fundamental praktik manajemen sumber daya manusia (SDM) dari fungsi administratif menjadi mitra strategis berbasis data. Artikel ini bertujuan untuk menganalisis pergeseran paradigma SDM di era digital, mengidentifikasi tantangan utama serta peluang strategis, dan merumuskan rekomendasi bagi praktisi bisnis serta pengambil kebijakan di Indonesia. Melalui metode tinjauan pustaka sistematis terhadap 45 artikel akademik (2021–2026), laporan industri, dan dokumen kebijakan nasional, penelitian ini menemukan enam tantangan krusial: model kerja nonstandar, polarisasi keterampilan digital (skill mismatch mencapai 60,52% di Indonesia), risiko keamanan data, kelelahan digital, kesenjangan generasi, serta resistensi budaya. Di sisi lain, adopsi HRIS, rekrutmen berbasis AI, dan kepemimpinan transformasional terbuktimeningkatkan efektivitas organisasi. Artikel ini menegaskan bahwa investasi dalam upskilling, integrasi sistem HR, serta sinkronisasi kebijakan pemerintah dan strategi perusahaan menjadi kunci keberhasilan. Rekomendasi mencakup penguatan kemitraan publik-swasta, peningkatan literasi digital nasional, dan pengembangan model kepemimpinan adaptif
EKSPLORASI PENGARUH MODAL SOSIAL DAN DUKUNGAN ORGANISASI TERHADAP KINERJA DOSEN DI PERGURUAN TINGGI SWASTA STIE SULUT KOTA MANADO Mandang, Selvie R Ivone; Mandulangi, Jufrina; Karim, Nur Afni; Kasim, Helmy
MANAJEMEN ADMINISTRASI BISNIS DAN PEMASARAN Vol. 7 No. 2 (2025): MANAJEMEN, ADMINISTRASI BISNIS DAN PEMASARAN
Publisher : Jurusan Administrasi Bisnis Politeknik Negeri Manado

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Abstract

Perguruan tinggi swasta STIE Sulut di Kota Manado sebagai salah satu perguruan tinggi swasta di Sulawesi Utara, juga menghadapi tantangan dalam meningkatkan kualitas mutu penelitian. Hal ini disebabkan oleh beberapa faktor, seperti kurangnya sumber daya dan fasilitas penelitian, kurangnya kemampuan dosen dalam melakukan penelitian, serta kurangnya motivasi dan insentif bagi dosen untuk melakukan penelitian. Kurangnya sumber daya dan fasilitas penelitian merupakan salah satu faktor utama yang menghambat peningkatan kualitas mutu penelitian di STIE Sulut Kota Manado. Modal sosial (social capital) merupakan salah satu faktor yang penting dalam meningkatkan kualitas mutu penelitian di perguruan tinggi, termasuk di STIE Sulut Kota Manado. Modal sosial dapat diartikan sebagai jaringan sosial, norma, dan nilai-nilai yang ada dalam suatu organisasi atau komunitas yang dapat membantu meningkatkan kinerja dan kualitas individu atau kelompok. Rumusan masalah penelitian ini untuk mengetahui bagaimana modal sosial berperan dalam memengaruhi kinerja dosen di STIE Sulut Manado; bagaimana dukungan organisasi memengaruhi peningkatan kinerja dosen dan bagaimana sinergi antara modal sosial dan dukungan organisasi dapat meningkatkan kinerja dosen. Jenis penelitian mengunakan pendekatan deskriptif kualitatif. Subjek penelitian STIE Sulut Manado. Teknik pengumpulan data melalui observasi, wawancara, dokumentasi. Hasil penelitian ini menunjukan bahwa peningkatan kinerja dosen di STIE Sulut Manado dipengaruhi oleh tiga faktor utama yang saling berinteraksi, yaitu modal sosial, dukungan organisasi, dan budaya organisasi yang mendukung
The Impact of Human Resource Digitalization through HRIS on Human Resource Management Efficiency: A Technology Acceptance Model Approach Jufrina Mandulangi
Insight: Indonesian Journal of Social, Humanity, and Education Vol. 1 No. 3 (2025): Insight: Indonesian Journal of Social, Humanity, and Education
Publisher : Yayasan Abdurrauf Cendekia Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70742/insight.v1i3.519

Abstract

Digital transformation in the field of Human Resources, particularly through the implementation of Human Resource Information Systems (HRIS) or Digital HR, has emerged as a prominent global trend as organizations seek to enhance efficiency and responsiveness in managing human capital. Although HRIS adoption has become increasingly widespread across sectors, systematic empirical evidence explaining how such digitalization affects the operational efficiency of HR management remains limited, especially when viewed across diverse organizational contexts. This gap highlights the need for theoretically grounded studies that not only measure efficiency outcomes but also consider user acceptance as a critical determinant of successful implementation. This study examines the impact of HRIS implementation on HR management efficiency by employing the Technology Acceptance Model (TAM) as its theoretical framework, with particular attention to perceived ease of use and perceived usefulness. Using a quantitative approach, data were collected through questionnaires distributed to 250 HR professionals from various industry sectors who had been using HRIS for a minimum of one year. The data were analyzed using Structural Equation Modeling with Partial Least Squares to assess the relationships among key variables. The results indicate that both perceived ease of use and perceived usefulness significantly shape attitudes toward HRIS utilization, which in turn exert a positive and significant influence on HR management efficiency. The efficiency gains are most evident in administrative processes, recruitment activities, employee data management, and reporting functions. Overall, the findings demonstrate that successful HRIS implementation, supported by strong user acceptance, can substantially enhance the operational efficiency of HR departments. This study not only reinforces the continued relevance of TAM in the context of HR technology adoption but also offers practical insights for organizations seeking to optimize the returns on their digital HR investments.
ANALYSIS OF THE EFFECTIVENESS OF THE EMPLOYEE WELL-BEING PROGRAM ON EMPLOYEE PERFORMANCE AT MANADO STATE POLYTECHNIC Jufrina Mandulangi; Precylia Ribka Rambing; Lis M.Yapanto
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 9 No. 2 (2026): April 2026
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v9i1.5743

Abstract

Abstract: Background: The demands of the workplace in higher education institutions, including polytechnics, require optimal performance from their human resources. Stress, burnout, and work-life imbalance can reduce productivity. The Employee Well-Being (EWB) program is designed to improve the holistic well-being (physical, mental, social, and financial) of employees. However, the program's effectiveness in boosting performance in the context of Manado State Polytechnic requires empirical study. Objective: This study aims to analyze the relationship and influence of employee perceptions on the effectiveness of the Employee Well-Being Program on their performance.Method: The study used a quantitative approach with a survey method. A sample of 50 employees (lecturers and educational staff) at Manado State Polytechnic was selected using a purposive sampling technique. Data were collected through a closed questionnaire measuring two variables: (1) Perception of the Effectiveness of the EWB Program (24 indicators including physical health, mental support, social relationships, and financial well-being) and (2) Employee Performance (10 task-based and contextual indicators). Data were analyzed statistically using the Pearson Product Moment correlation test and simple linear regression analysis.Results: The analysis results show a correlation coefficient (r) of 0.712, which indicates a strong positive relationship between the perception of the effectiveness of the EWB Program and employee performance. The R Square value (coefficient of determination) is 0.507, meaning that approximately 50.7% of the variation in employee performance can be explained by variations in their perceptions of the effectiveness of the EWB Program. The results of the regression test show the equation Y = 15.245 + 0.789X, with a significance value (p)
Co-Authors Agustinus Lumettu Alma K. Pongtuluran Altje E. Tuwaidan Altje Tuwaidan Arief Perdana Kumaat Artana, I Made Wahyu Bawole, Merryany Benny Irwan Towoliu Benny Irwan Towoliu Benny Irwan Towoliu Benny Irwan Towoliu Bernadain Dainty Polii Christien A Karambut Christien Karambut D. Polii, Bernadain Deky E. Wibowo Mundung Deky E. Wibowo Mundung Dimas Ero Permana Dimas Ero Permana Donny Taju E. Wibowo Mundung, Deky Fonny Sangari Frans Luntungan Frans Luntungan Frans V. Rattu Frans Victor Rattu Iyam L. Dua Jeaneta J Rumerung Jeanlly Adri Solang Juliet P.T. Makinggung Juliet P.T. Makinggung Juliet P.T. Mandulangi KARIM, NUR AFNI Karwur, Arthur Ludwig Michael Kasim, Helmy Lis M.Yapanto Lumettu, Agustinus Makinggung, Juliet Pauladel Truly Mandang, Selvie R Ivone Mandang, Selvie Ratna Ivone Margaretha Rundengan Merryany Bawole Mikhael C. S. Mangolo Mundung, Deky Mundung, Deky Eko Wibowo Paendong, Melky Pearl Loesye Wenas Permana, Dimas Ero Precylia Ribka Rambing Sangari, Fonny Silaban, Suri Yanti Sonny Kasenda Sonny Kasenda Tirsa A. Lumentut Tuwaidan, Altje Ellen Vesty L. Sambeka Wenas, Pearl Loesye Yurike S. Lewan