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All Journal Jurnal Kesehatan Holistic Manuju : Malahayati Nursing Journal Al-Tamimi Kesmas: Jurnal Ilmu Kesehatan Masyarakat (Journal of Public Health Sciences) JURNAL KESEHATAN MERCUSUAR Indonesian Journal of Global Health research Jurnal Ilmu Kesehatan Indonesia (JIKSI) Kosala : Jurnal Ilmu Kesehatan Jurnal EduHealth APMa Jurnal Pengabdian Masyarakat Jurnal Riset Rumpun Ilmu Kedokteran (JURRIKE) Jurnal Riset Rumpun Ilmu Kesehatan (JURRIKES) Journal of Educational Innovation and Public Health Jurnal An-Najat: Jurnal Ilmu Farmasi dan Kesehatan Jurnal Pengabdian Masyarakat Indonesia Sejahtera Pandawa : Pusat Publikasi Hasil Pengabdian Masyarakat Ardhi: Jurnal Pengabdian dalam Negri Natural: Jurnal Pelaksanaan Pengabdian Bergerak Bersama Masyarakat Masyarakat Berkarya: Jurnal Pengabdian dan Perubahan Sosial International Journal of Health Science
Mose, Ria Efkelin
Sekolah Tinggi Ilmu Kesehatan RS Husada
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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Membangun Masyarakat Cerdas “Membaca Untuk Masa Depan Pada Anak Usia Dini” Ria Efkelin; Ernawati Ernawati; Astrid Komala Dewi; Catherine Hermawan Salim
ARDHI : Jurnal Pengabdian Dalam Negri Vol. 3 No. 6 (2025): Desember: ARDHI : Jurnal Pengabdian Dalam Negri
Publisher : Asosiasi Riset Pendidikan Agama dan Filsafat Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/ardhi.v3i6.1566

Abstract

The community service activity entitled "Building a Smart Society: Reading for the Future" The community service activity entitled "Building a Smart Society: Reading for the Future in Early Childhood" aims to increase children's interest in reading and strengthen the role of parents and teachers in fostering a culture of literacy from an early age. The background of this activity is the low interest in reading among Indonesian children caused by a lack of access to reading materials, minimal guidance from parents, and increasing dependence on gadgets. Through this program, it is hoped that parents and teachers will be able to understand the importance of guiding children in fun, interactive, and continuous reading activities. The implementation method of the activity includes lectures, discussions, questions and answers, and observations, involving teachers and parents of early childhood children in the Mangga Dua Selatan RPTRA environment. Evaluation was carried out using pre-tests and post-tests to measure the increase in participants' knowledge. The results of the activity showed an increase in the average score of participants from 59.5 to 84.5 with an N-Gain Score of 0.6 which is included in the moderate category. This proves that the activity is quite effective in improving parents' ability to guide children in reading. This community service activity contributes positively to building awareness of the importance of family literacy as the main foundation for the formation of the next generation. intelligent and competitive. This program is expected to continue to be implemented sustainably to strengthen the reading culture in the community.
Overview of the Quality of Service for Participants Using the Health Social Security Administering Body and Non-Health Social Security User Body at Hospital X Rebeca Stevany Putri Patricia Hutajulu; Ria Efkelin; Hardin La Ramba
International Journal Of Health Science Vol. 5 No. 3 (2025): November : International Journal of Health
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijhs.v5i3.6156

Abstract

The quality of healthcare services is a crucial factor in determining patient satisfaction, particularly in the context of the implementation of the National Health Insurance (JKN) through the BPJS Health (Social Security Agency for Health). This study aims to describe the differences in healthcare service quality between BPJS and non-BPJS patients at Hospital X. Using a descriptive qualitative approach with SERVQUAL theory, data were collected through in-depth interviews and direct observation of the administrative service process. The results indicate a gap in service delivery, particularly in the dimensions of responsiveness and empathy. Non-BPJS patients tend to receive faster, friendlier, and more personalized service, while BPJS patients experience longer waiting times and less empathetic interactions with staff. These findings indicate that services at Hospital X do not fully reflect the principles of justice and equality. Improvements to the service system and staff competency are necessary to enhance the quality of care for all patients, regardless of insurance status.
The Relationship Between Health Care Performance and Mothers' Satisfaction with Toddler Services Integrated Health Post in RW 01 East Pademangan Ria Efkelin; Khalida Ziah Sibualamu; Astrid Komala Dewi
International Journal Of Health Science Vol. 5 No. 3 (2025): November : International Journal of Health
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijhs.v5i3.6252

Abstract

Study This aim For to determine the Relationship between Health Cadre Performance and Toddler Mother Satisfaction in Posyandu Services in RW 01 East Pademangan, North Jakarta. This type of research is quantitative with a Cross-Sectional design . The data collection technique for this study uses primary data and secondary data. Primary data were obtained directly through filling out questionnaires by mothers of toddlers at Posyandu RW 01 East Pademangan, while secondary data were obtained from sources that could support the research, including documentation and literature . The data analysis of this study used bivariate analysis which was carried out to determine the influence between variables x and y in the form of a static Likelihood Ratio Chi-Square (G - Test ) test . The results of the study showed that the performance of health cadres at Posyandu RW 01 East Pademangan was generally in the good category. This shows that cadres have carried out their roles optimally in providing health services to mothers and toddlers. Most toddler mothers are satisfied with the services provided by Posyandu cadres. This illustrates that the services provided are sufficient to meet the expectations and needs of mothers of toddlers in the area, and there is a significant relationship between the performance of health cadres and the satisfaction of mothers of toddlers at Posyandu RW 01 East Pademangan. This finding indicates that the better the performance of the cadres, the higher the level of satisfaction of mothers of toddlers with Posyandu services
Hubungan Customer Relantionship Management (CRM) dengan Loyalitas Pasien di Bagian Administrasi Rumah Sakit Umum Daerah Pademangan Zahra Aurelia; Ria Efkelin; Sarah Geltri Harahap
Malahayati Nursing Journal Vol 6, No 11 (2024): Volume 6 Nomor 11 (2024)
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mnj.v6i11.17202

Abstract

ABSTRACT Patient loyalty is greatly influenced by the perception of the patient's family and society. In addition to technical care, it is also important to pay attention to comfort and daily interactions with patients. This shows the company's efforts in getting to know, attracting and retaining patients. Customer Relationship Management (CRM) helps analyze visit patterns, service preferences and patient needs, so that administrative staff can provide more personalized and relevant services. This research uses quantitative methods with a cross-sectional design and involves patients who have received administrative services at least twice at the Pademangan Regional General Hospital. The sample was selected using Purposive Sampling with a total of 100 respondents. The research results showed that 108.1% of respondents were satisfied with competence and good service, and 109.1% were satisfied with good technology. Overall, there is a positive relationship between competence, service, knowledge and technology and patient loyalty. Most respondents (97.8%) rated CRM as good on the competency, service, knowledge and technology indicators.  Keywords: Patient Loyalty, Customer Relationship Management, Administrative ServiceABSTRAK Loyalitas pasien sangat dipengaruhi oleh persepsi keluarga pasien dan masyarakat. Selain perawatan teknis, penting juga memperhatikan kenyamanan dan interaksi harian dengan pasien. Ini menunjukkan upaya perusahaan dalam mengenal, menarik, dan mempertahankan pasien. Customer Relationship Management (CRM) membantu menganalisis pola kunjungan, preferensi layanan, dan kebutuhan pasien, sehingga staf administrasi bisa memberikan layanan yang lebih personal dan relevan. Penelitian ini menggunakan metode kuantitatif dengan desain cross-sectional dan melibatkan pasien yang telah menerima layanan administrasi minimal dua kali di Rumah Sakit Umum Daerah Pademangan. Sampel dipilih menggunakan Purposive Sampling dengan total 100 responden. Hasil penelitian menunjukkan bahwa 108,1% responden puas dengan kompetensi dan pelayanan yang baik, serta 109,1% puas dengan teknologi yang baik. Secara keseluruhan, terdapat hubungan positif antara kompetensi, pelayanan, pengetahuan, dan teknologi dengan loyalitas pasien. Sebagian besar responden (97,8%) menilai CRM pada indikator kompetensi, pelayanan, pengetahuan, dan teknologi sebagai baik.Kata kunci: Loyalitas Pasien, Customer Relationship Management, Pelayanan Administrasi
Gambaran Penggunaan Sistem Informasi Kesehatan Elektronik di Puskesmas Kalideres Elsa Safitri; Yurita Mailintina; Ria Efkelin
Malahayati Nursing Journal Vol 6, No 11 (2024): Volume 6 Nomor 11 (2024)
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mnj.v6i11.17168

Abstract

ABSTRACT The importance of information systems in processing data into information that can be used by decision makers, especially in the field of health services. In the era of revolution 4.0, Indonesia sees an opportunity to strengthen its position in global competition in various sectors, including health services. Therefore, the government is expected to be able to respond to various issues and situations that arise by utilizing information systems effectively. Quantitative descriptive research with cross-sectional design. This quantitative research aims to look at human behavior in a social phenomenon that can be measured and is objective. This research uses valid and reliable instruments, as well as appropriate and accurate statistical analysis to produce data that matches the actual situation. The majority of respondents felt good regarding the reliability of the electronic health information system at the Kalideres Health Center, with 98% of respondents feeling good, all respondents felt good regarding the flexibility of the health information system at the Kalideres Health Center, and all respondents felt good regarding the integration of the health information system at the Kalideres Health Center. Thus, it can be concluded that users of the electronic health information system (SIKDA Optima) at the kalideres health center are rated well by respondents based on aspects of reliability, flexibility and system integration. Keywords: System Usage, Electronic Health Information System, Service, Health Center ABSTRAK Pentingnya sistem informasi dalam mengolah data menjadi informasi yang dapat digunakan oleh pengambil keputusan, terutama dalam bidang pelayanan kesehatan. Dalam era revolusi 4.0, indonesia melihat kesempatan untuk memperkuat posisinya dalam persaingan global di berbagai sektor, termasuk pelayanan kesehatan. Oleh karena itu, pemerintah di harapkan mampu menanggapi berbagai isu dan situasi yang muncul dengan memanfaatkan sistem informasi secara efektif. Penelitian deskriptif kuantitatif dengan desai cross-sectional. Penelitian kuantitatif ini bertujuan untuk melihat tingkah laku manusia secara fenomena sosial yang dapat diukur dan bersifat objektif. Penelitian ini menggunakan instrumen yang valid dan dapat diandalkan, serta analisis statistik yang sesuai dan akurat untuk menghasilkan data yang sesuai dengan situasi aktual. Mayoritas responden merasa baik terkait dengan reliabilitas sistem informasi kesehatan elektronik di puskesmas kalideres, dengan 98% responden merasa baik, seluruh responden merasa baik terkait dengan fleksibilitas sistem informasi kesehatan di puskesmas kalideres, dan seluruh responden merasa baik terkait dengan integrasi sistem informasi kesehatan di puskesmas kalideres. Dengan demikian, dapat disimpulkan bahwa pengguna sistem informasi kesehatan  elektronik (SIKDA Optima) di puskesmas kalideres dinilai baik oleh responden berdasarkan aspek reliabilitas, fleksibilitas dan integrasi sistem. Kata Kunci: Penggunaan  Sistem, Sistem Informasi Kesehatan Elektronik, Pelayanan, Puskesmas
Gambaran Kualitas Pelayanan Tenaga Administrasi di Puskesmas Kepala Gading Jakarta Utara Tahun 2024 Purwanty Elizabeth Lawalata; Ria Efkelin; Yurita Mailintina
Journal of Educational Innovation and Public Health Vol. 4 No. 2 (2026): April: Journal of Educational Innovation and Public Health
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/innovation.v4i2.9108

Abstract

Services in the health sector are a form of public service that must be implemented properly by the government. In the context of health services, the importance of effective and efficient implementation cannot be ignored because this has a direct impact on people's quality of life. In order for health services to achieve their goals, various requirements must be met, including the availability of adequate facilities and infrastructure, a harmonious relationship between patients and service providers, easy accessibility, and high quality. The aim of this research is to determine the description of the service quality of administrative staff. at the Kelapa Gading Community Health Center. The method used is descriptive with a quantitative approach which produces univariate results. This research was conducted at the Kelapa Gading Community Health Center with a total of 150 respondents. The variables in this research are Service Procedures, Completion Time, Service Costs, Service Products, Facilities and Infrastructure, Accreditation of Service Officers. The population in this study were all 1.216 outpatients with a sample of 150 respondents.
Co-Authors Agatha Dian Cordiana Habeahan Andre Kirana Angelita Nazwara Putra Apriliana Pipin Apriliana Pipin Ary Rahmaningsih Ary Rahmaningsih Astrid Komala Dewi Astrid Komala Dewi Atikah Fitria Ningsih CATHERINE HERMAWAN SALIM Dameria Br Saragih Ellynia Ellynia Ellynia Ellynia Ellynia Ellynia Elsa Safitri Enni Juliani Ernawati Ernawati Ernawati Ernawati Harahap, Sarah Geltri Hardin La Ramba Hingawati Setio Ika Mustafida Imelda Imelda Khalida Ziah Sibualamu Khoiri Nur Kholis Kristoforus Marselinus Levina Salsabila Lipin Lipin Lipin Lipin Lipin, Lipin Mailintina, Yurita Martini Martini Martini Martini Martini Martini Ni Made Suarti Ni Made Suarti Purwanty Elizabeth Lawalata Ratu Chairunisa Rebeca Stevany Putri Patricia Hutajulu Ribka Sabarina Panjaitan Rosliany, Nia Sabrina Sabrina Sarah Geltri Harahap Stefanny Stefanny Utami, Ressa Andriyani Vincencius Ferrer Enzo Fittipaldi Wirya Limala Putra Yurrita Mailintina Zahra Aurelia