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Rianita Puspa Sari
Universitas Singaperbangsa Karawang
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Journal : JDM (Jurnal Dinamika Manajemen)

 1 
Analysis of Customer Behavior and Attitudes (General Risk) on Satisfaction, Trust and Halal Awareness of Purchase Intentions in Food Delivery Applications Wulandari, Septi Aditya; Sari, Rianita Puspa; Hadining, Aulia Fashanah
JDM (Jurnal Dinamika Manajemen) Vol 14, No 1 (2023): March 2023
Publisher : Department of Management, Faculty of Economics and Business, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v14i1.38386

Abstract

The COVID-19 pandemic in Indonesia has caused changes in people’s behavior, such as increased use of online shops, working at home (WFH), and other social activities carried out virtually or online. One of the policies in the era of the COVID-19 pandemic is social distancing or physical distancing, which causes people to keep their distance and avoid crowds to break the chain of the spread of COVID-19. In addition, the existence of social distancing or physical distancing policies has resulted in high product purchases online, one of which is product purchases in food delivery applications. Now, on the food delivery application is not policy regarding halal awareness so that purchasing products online makes customers see common risks such as health risks, psychological risks, environmental risks, social risks, quality risks, financial risks, and time-loss risk that affects customer trust, customer satisfaction, and purchase intention. The purpose of this study is to identify the factors of customer attitudes and behavior (general risks) that affect customer satisfaction and trust and the effect of awareness, satisfaction, and trust of halal awareness on the intention to buy halal products in food delivery applications.
Co-Authors Adi, Muhammad Adi Fatwa Aditya Febriantika Agusti Tresno Suwito Aji Agustian Suseno Ahmad Surahman Ajeng Alaya Putri Andarayani, Tita Anisa Nur Azizah Anjani, Ratna Dewi Antoni Claodio Ardhana, Tangguh Rajasa Aria Dewanta Aulia Fashanah Hadining Aulia Fashanah Hadining Aulia Rahman Aviska Nuravianti Aviska Nuravianti Azizah, Rosida Azri Maya Monica Bagas Achmad Darmawan Billy Nugraha Chairul Falah Cici Lestari Dede Dede Dene Herwanto Deni Mahendra Deri Teguh Santoso Dewanta, Aria Dewi Ayuningtyas Dewi Puspita Dewi Puspita Dhea Vita Ramdhani Dika Almahdi Dimas Syaripudin Egar Naufal Ari Satya Eoudia Resa Andira Eva Fauziah Fatimah Khilaliyah Azzahrha Fatimah Khilaliyah Azzahrha Fatwa, Muhammad Adi Fauzi Alfi Yasin Febri Aljabar Fikriasih Wigati Fina Fadhila Achka Fina Fadhila Achka Gina Agnia Gita Yusvita Hadining, Aulia Fashanah Hasanah, Kori Haudhi Alfi Yasin Hutajulu, Stepani Pricilia Ica Hoerunisa Ida Rinjani Ida Rinjani Indah Purnama Sari Jachsyun Adib Jaja Muhammad Zakaria Jamhari Jamhari Jauhari Arifin Kevin Simanjuntak Kirana Novana Krishna Purba, Syafa Fadhilla Kurnia, Mutiara Kusnadi Kusnadi Lestari, Cici Lintangjati Arum Suminar Lyoni Elisabet Marpaung Made Panji Teguh Santoso Mudzakir, Fahad Fadlillaahi Muhamad Dhika Rahma Fauzi Muhamad Taufiq Rachmat Muhamad Taufiq Rachmat Muhammad Aliwafa Muhammad Bima Agung Muhammad Bima Agung Muhammad Jodi Ramadhan Sumantri Muhammad Mughni Muhammad Ridwan Nabila, Aditia Ayu Rahma Nauli, Deviana Nofatiyassari, Resa Nugraha, Asep Erik Nuraeni Nuraeni Nuraeni Nuraeni Pasaribu, Tigor Gabriel Perdana, MS Adhiarsya Prastiyo, Muhammad Rizky Puti Annisa Nowira Putri Febriyani Rachmat, Muhamad Taufiq Rahman Saleh Ramadan, Radif Rayshita Dewi, Syafira Inzani Rianti, Winda Rifah Alfaini Rika Yayu Agustini Ristianti, Desi Riswanto, Reza Rizki, Muhammad Fahrizal Ryano Alderio Saeful Jamal Saputra, Fadillah Anugrah Savariyani, Eva Septi Aditya Wulandari Setiani, Ratri Apri Sigma Asarela Suhono Suhono Suhono Suhono Sukanta Tangguh Rajasa Ardhana Taufik Nur Wahid Wahyudin Wahyudin Wahyudin Wahyudin Wahyudin Wahyudin Wahyudin Wahyudin Wijoyo, Ujang Bagus Vikondani Castro Winarno Winarno Winarno Winarno Winda Rianti Windra Putra Windra Putra Wisnu Arimurti Wulandari, Septi Aditya Yasir Arafat Yoane Rahmanita Mulyani Yuliandi, Fidy Febryan Muthfy Yupi Andrian