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All Journal JURNAL ILMU SOSIAL The Indonesian Journal of Public Administration (IJPA) ARISTO Publik (Jurnal Ilmu Administrasi) NUSANTARA : Jurnal Ilmu Pengetahuan Sosial JURNAL PENDIDIKAN TAMBUSAI Cakrawala: Jurnal Litbang Kebijakan Journal of Humanities and Social Studies Jurnal Ilmiah Wahana Pendidikan Journal La Sociale Jurnal Progress Administrasi Publik (JPAP) Arus Jurnal Sosial dan Humaniora Sosio-Didaktika: Social Science Education Journal Formosa Journal of Multidisciplinary Research (FJMR) SIMBOL : Jurnal Administrasi Publik dan Pemerintahan Indonesian Research Journal on Education Innovative: Journal Of Social Science Research NeoRespublica : Jurnal Ilmu Pemerintahan VISA: Journal of Vision and Ideas RESLAJ: Religion Education Social Laa Roiba Journal EduInovasi: Journal of Basic Educational Studies Future Academia : The Journal of Multidisciplinary Research on Scientific and Advanced PESHUM
Reviandani, Oktarizka
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Journal : Journal La Sociale

 1 
Quality of Financial Services Fund Distribution and Bank Channeling at PT. Pos Indonesia KCU Surabaya Fotinus Wahyudi Josiriz; Reviandani, Oktarizka
Journal La Sociale Vol. 5 No. 4 (2024): Journal La Sociale
Publisher : Borong Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journal-la-sociale.v5i4.1215

Abstract

Currently the existence of PT. Pos Indonesia as a postal service provider is increasingly under threat because there are competitors who also provide similar services such as courier and logistics services and there are also quite a lot of assessments indicating dissatisfaction with the services provided. This fact encouraged PT. Post to continue to improve the quality of postal services, especially in financial services, Fund distribution and Bank channeling, so that it can continue to compete with competitors providing other courier and logistics services. The aim of the research is to describe the quality of Fund Distribution and Bank Channeling financial services at PT. Pos Indonesia (Persero) main branch Surabaya 60000. The type of research is descriptive qualitative. Data collection techniques through observation, interviews and documentation. Data analysis techniques include data collection, data reduction, data presentation and drawing conclusions or verification. The theory used is the service quality theory of Zeithaml, Parasuraman and Berry (1990) (Hendrayady et al., 2020) which consists of: Tangible, Reliability, Responsiveness, Assurance, and Empathy). The research results show that the quality of financial services, Fund distribution and Bank channeling at PT. Pos Indonesia (Persero) Main Branch Surabaya 60000 can be said to be good because it provides a sense of comfort and satisfaction to service users. However, there are still several shortcomings related to the fact that there are still employees who do not use identification cards and queue numbers that are rarely used at bank channeling service counters.
Co-Authors Adi Pangestu, Aryan Aditya, Muhammad Rafli Afira, Sabrina Ayu Aliefia, Vony Ananda, Alief Rizkia Anastasia, Annisa Andera, Poetri Andini, Faiza Irisaliya Anggraeni, Alfina Audry Anjarwati, Tyas Annisa, Dea Ardini, Hana Rizky Ardiningrum, Sekar Damayanti Aulia, Nadia Chyka Azriel Setiawan, Defanio Bagaskara, Prayoga Darmadi, Dandi Dila Yanuansyah, Sae Dj, Aurellia Djurubassa, Gloria Miagina Palako Dwiyanti, Tsabitah Mariyah Febri Anggraeni, Putri Fotinus Wahyudi Josiriz Hardianti Aniq, Azka HARIYANTI.H., FIRDA Imanuari Pertiwi, Vidya Isal Abellita Isma Nurcahyaningtyas Kanjeng Ratu, Gusti Khoirril, Oktavia Putri Khumairoh, Lutfiatu Maharani, Najla Syifa Margaretha, Maria Marioko, Yeris Okta Mariyah, Tsabitah Maulani, Khofiyah Mufidah, Nur Choirunisa Aini Mumtazah, Shofy Salsabil Nadiya, Bunga Naila, Nadhira Nur Khasia Arbain, Fayola Nur Kholisa, Yasmin Nurhayunda, Nafa Nurmaulidya, Salsabila Pangestu, Aryan Adi Putratama, Bonifasius Deva Putri, Berliana Febriani Putri, Vania Angelita Yuniar Rahmawati, Shinta Risty, Arindra Saskia Maya Riyadiana, Nabila Ro’uf, Muhammad Mufid Safira, Febrialta Dinda Saputri, Renza Nadya Jala Sembiring, Baster Handinata Septianti, Aurelia Setiyowati, Mita Dwi Sita, Cindy Gladys Ayu Nur Sunarko, Viandra Rafelia Cahya Sunaryo, Bima Saputra Syahrul Ramadhan, Ilham Syahtoni, Mohamad Geoveza Putra Tias, Salsabilah Suryaning Virdiansyah, Erlang Vivia, Sandrina Della Warda Akhadatuz Yola Flowerensia, Frisca Yunisa, Rahmita Dwi Zafira, Fadilla