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All Journal Jurnal Riset Pendidikan Ekonomi SEIKO : Journal of Management & Business Inovasi: Jurnal Ilmiah Ilmu Manajemen Dinasti International Journal of Education Management and Social Science Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Jurnal Peduli Masyarakat Journal of Management - Small and Medium Enterprises (SME's) Jurnal Pengabdian kepada Masyarakat Nusantara Jurnal Ilmiah Wahana Pendidikan Jurnal Pengabdian Kepada Masyarakat Patikala Batara Wisnu : Indonesian Journal of Community Services Bussman Journal : Indonesian Journal of Business and Management East Asian Journal of Multidisciplinary Research (EAJMR) Indonesian Journal of Business Analytics (IJBA) Al-Khidmah Jurnal Pengabdian Masyarakat International Journal of Economics (IJEC) Business and Investment Review Jurnal Pengabdian Masyarakat Berkarya IIJSE Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah As-Syirkah: Islamic Economic & Financial Journal Balance: Jurnal Ekonomi
Dermawan, Rizky
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Medicine & Pharmacology Social Sciences Transportation Other

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Peran Website dalam Meningkatkan Daya Saing UMKM Etika Jaya Makmur Desa Benowo Samudro, Firmansyah Putra; Dermawan, Rizky
As-Syirkah: Islamic Economic & Financial Journal Vol. 4 No. 1 (2025): As-Syirkah: Islamic Economic & Financial Journal 
Publisher : Ikatan Da'i Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56672/cj6h9y51

Abstract

Etika Jaya Makmur, a micro, small, and medium enterprise (MSME) located in Benowo Village, Surabaya, faces challenges in expanding the market for its leather shoes due to the continued use of traditional marketing methods. A major obstacle is the lack of knowledge among MSME owners about digital marketing, which hinders the optimization of product promotion. This study aims to enhance the competitiveness and market reach of the MSME by introducing and utilizing information technology, specifically through the development of a website as a digital marketing platform. The methods employed include observation, socialization, discussions, and hands-on training sessions. The results of this activity show an increase in the MSME owners' understanding of digital marketing strategies and their skills in creating and managing a website. The developed website serves as a promotional tool that enables the MSME's products to reach a wider range of consumers, unrestricted by distance and time.  
The Influence of Experiential Marketing and Emotional Marketing on Customer Loyalty at Starbucks Jemursari Asyhari, Muhammad Daffa; Dermawan, Rizky
International Journal of Economics (IJEC) Vol. 3 No. 1 (2024): January-June
Publisher : PT Inovasi Pratama Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55299/ijec.v3i1.727

Abstract

Experiential Marketing is a way of providing customers with experience regarding the services or products they use so as to influence customer loyalty. Emotional Marketing aspects build emotional relationships beyond the experiences experienced by customers, warm emotional relationships build customer attachment to products or services. This research aims to determine the influence of Experiential Marketing and Emotional Marketing on customer loyalty at Starbucks Jemursari. This research method uses quantitative research. The population in this research is Starbucks Jemursari customers with a total of 103 respondents. The sampling technique uses a non-probability sampling method with purposive sampling technique. The analysis technique for this research uses the partial least squares (PLS) method. The research results show that Experiential Marketing has an effective influence on customer loyalty at Starbucks Jemursari and Emotional Marketing has an effective influence on customer loyalty at Starbucks Jemursari.
The Effect of Brand Image and Electronic Word of Mouth (E-Wom) on Buying Interest of Mixue Consumers in Generation Z in Surabaya City Syakban, Medi Hendika; Dermawan, Rizky
International Journal of Economics (IJEC) Vol. 4 No. 1 (2025): January-June
Publisher : PT Inovasi Pratama Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55299/ijec.v4i1.1204

Abstract

This study aims to analyse the effect of brand image and electronic word-of-mouth (e-WOM) on the purchase intention of Mixue consumers in Generation Z in Surabaya City, using a quantitative approach. The research population comprises Mixue consumers in Generation Z in Surabaya City. The sample consists of 100 Mixue consumer respondents born between 1997 and 2012 and domiciled in Surabaya City, selected using the accidental sampling technique. The data were analysed using descriptive statistics and partial least squares (PLS) with the SmartPLS application. The results demonstrated that brand image has a positive and significant effect on purchase intention. Similarly, e-WOM was found to have a positive and significant effect on purchase intention.
Pengaruh Brand Ambassador dan Brand Image terhadap Keputusan Pembelian pada Produk Wardah di Kota Surabaya Hasanah, Nurul; Dermawan, Rizky
INOVASI Vol. 11 No. 1 (2024): Inovasi: Jurnal Ilmiah Ilmu Manajemen
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/Inovasi.v11i1.p206-214.40400

Abstract

Penelitian ini bertujuan untuk mengetahui. Faktor-faktor yang mempengaruhi keputusan pembelian produk Wardah di kota Surabaya. Wardah merupakan salah satu brand kecantikan sebagai pionir brand kecantikan halal di Indonesia. Penelitian ini adalah konsumen Wardah wanita yang berdomisili di Surabaya dan pernah membeli serta menggunakan Wardah. Sampel penelitian ini menggunakan teknik purposive sampling dengan jumlah sampel sebanyak 96 responden. Teknik analisis data menggunakan PLS. Hasil penelitian menunjukkan bahwa duta merek mempunyai kontribusi terhadap keputusan pembelian. Citra Merek mempunyai kontribusi terhadap keputusan pembelian.
Pengaruh Online Customer Review, Pengetahuan Produk, dan Kualitas Produk Terhadap Keputusan Pembelian Produk Scarlett Whitenning pada Mahasiswa Universitas Pembangunan Nasional Veteran Jawa Timur Banis , Achniatuzzahra; Dermawan, Rizky
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 6 No. 4 (2024): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v6i4.1036

Abstract

This study aims to determine the effect of online customer reviews, product knowledge, and product quality on the decision to purchase scarlett whitening products for students at the "Veteran" National Development University, East Java. The population in this study were students of the Faculty of Economics and Business UPN "Veteran" East Java with a total sample of 98 respondents. The data collection method in this study uses a survey method and uses partial least squares as a data analysis tool. From the results of the study it was found that online customer reviews, product knowledge and product quality have a major influence on the decision to purchase scarlett whitening products, which means that the better the reviews, product knowledge, and also the quality of scarlett whitening products, the better the student's decision to make a purchase..
The Effect of Price Perception and Shopping Lifestyle on Impulse Buying at TikTok Shop among Generation Z in Surabaya City Hermawan, Tomy; Dermawan, Rizky
Indonesian Journal of Business Analytics Vol. 3 No. 6 (2023): December 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijba.v3i6.5933

Abstract

During this era of rapid technological advancement, human needs for access to information and the ability to interact with others have become easier to achieve through one of the main means, namely the use of social media platforms. The aim of this study was to determine the impact of price perceptions and shopping lifestyles on impulse buying at TikTok Shop among generation Z in Surabaya city. This study applies a quantitative approach by collecting primary data obtained from questionnaires. The sampling method used is non-probability sampling and purposive sampling, where 104 individual respondents who live in Surabaya and use TikTok Shop are the subjects in this study. Data analysis was analyzed using SmartPLS 4.0. This study reveals that price perception and shopping lifestyle have a positive and significant influence on impulse buying at TikTok Shop, especially for generation Z in Surabaya.
The Influence of Perceived Ease of Use and Brand Trust on the Behavioral Intention to Use Digital Wallet GoPay in Surabaya City Zulfansyah, Mohammad Kahfi; Dermawan, Rizky
Indonesian Journal of Business Analytics Vol. 4 No. 1 (2024): February 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijba.v4i1.7675

Abstract

This study aims to determine the influence of Perceived Ease of Use and Brand Trust on Behavioral Intention to Use Digital Wallet GoPay in Surabaya City. This study used a quantitative methods with a sample of 100 respondents using non-probability sampling techniques with purposive sampling methods. The population used in this study is Surabaya residents who have used the GoPay digital wallet service. This research is expected to contribute         solving the problem of GoPay Behavioral Intention to Use. The analysis technique  used in  this  study  is the Structural Equation Modeling-Partial Least Square (SEM-PLS). The results of this study indicate that the influence of Perceived Ease of Use and Brand Trust on Behavioral Intention to Use. Based on the results of the hypothesis test, it was concluded that Perceived Ease of Use and Brand Trust has a significant effect on Behavioral Intention to Use.
The Influence of Perceived Value And E-Service Quality on Customer Satisfaction Among Users of the Soco By Sociolla Application in Surabaya Siwi, Aurizka Fadia; Dermawan, Rizky
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 7 No 3 (2024): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v7i3.5205

Abstract

In the era of digital development, beauty, and personal care e-commerce has gained significant popularity among the public. SOCO by Sociolla is one of the beauty e-commerce platforms in Indonesia. The purpose of this research is to investigate the connection between perceived value and e-service quality and customer satisfaction among users of the SOCO by Sociolla application in Surabaya. The quantitive method is employed in this research. The population of this study is the people of Surabaya. The sample of this research was selected using purposive sampling to select individuals who met specific criteria. These criteria included downloading the SOCO by Sociolla application, actively using it by making purchases, and having a history of at least two separate purchases. Ultimately, the study included 91 respondents who met these criteria. The research utilized Smart PLS software as the analysis tool. This study’s conclusions demonstrate that among Surabaya City users of the SOCO by Sociolla, perceived value and e-service quality have a positive significant influence on customer satisfaction.
The Effect of Green Packaging and Store Atmosphere on Purchase Intention for Fore Coffee Products in Surabaya Rahmawati, Eka Putri; Dermawan, Rizky
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 7 No 2 (2024): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v7i2.5207

Abstract

The coffee connoisseur index is rising by around 8% annually. Alongside the proliferation of coffee shops, the amount of plastic waste from packaging is also on the rise. Fore Coffee is innovating by using eco-friendly packaging to protect the environment. However, this does not guarantee an increase in Fore Coffee sales. One of Fore's strategies to boost sales is to create a unique and distinctive store atmosphere that sets it apart from other coffee shops. This study aims to examine the effect of green packaging and store atmosphere on consumer purchase intention. The research methodology employed is quantitative in nature. The study encompasses the population of Surabaya City residents. A non-probability sampling method, specifically purposive sampling, is utilized to select a sample of 96 respondents who identify as patrons of local coffee shops and are aware of Fore Coffee's environmentally friendly product concept. Smart-PLS version 3 serves as the statistical tool employed in this research. The findings of the study reveal that green packaging exerts a significantly positive impact on purchase intention, while store atmosphere also exhibits a significantly positive influence on purchase intention.
PENGEMBANGAN UMKM MELALUI OPTIMALISASI BRANDING PADA “BILA CATERING” DESA TEGALREJO, PROBOLINGGO Dieva, Diknastiya Putri; Dermawan, Rizky
Jurnal Pengabdian Masyarakat Berkarya Vol. 2 No. 03 (2023): Jurnal Pengabdian Masyarakat Berkarya
Publisher : Pusat Studi Ekonomi, Publikasi Ilmiah dan Pengembangan SDM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62668/berkarya.v2i03.643

Abstract

Dalam dunia bisnis khususnya Usaha Mikro Kecil Dan Menengah (UMKM), branding merupakan hal yang sangat penting apalagi di era teknologi yang serba digital seperti saat ini, dimana setiap individu perlu meningkatkan daya saing melalui keunikan dan keterampilan yang dimilikinya. Maka dalam hal ini diperlukan kemampuan dalam memanfaatkan teknologi dengan baik, khususnya bagi para pelaku UMKM di Desa Tegalrejo, kecamatan Dringu, Probolinggo untuk lebih mengembangkan usaha atau bisnisnya melalui branding agar dapat meningkatkan product knowledge konsumen. Brand (merk) adalah nama, tanda, istilah, yang tujuannya adalah untuk mengidentifikasi dan membedakan suatu produk atau layanan dari yang lain. Branding adalah proses merencanakan, merancang, dan mengkomunikasikan nama serta identitas dengan tujuan membangun atau mempertahankan reputasi (Anholt, 2003:5). Peran teknologi digital memberikan dampak yang signifikan bagi UMKM. Model teknologi baru memanfaatkan potensi UMKM yang lebih kuat dan berkelanjutan. Namun kenyataannya, branding dan pemanfaatan media digital pada UMKM „?Bila Catering?? di Desa Tegalrejo masih belum optimal dan terdapat beberapa kendala yang terjadi pada UMKM tersebut, seperti belum memiliki brand yang optimal dan pemasaran yang dilakukan masih secara konvensional atau apa adanya. Hal ini disebabkan karena masih belum adanya pengetahuan para pelaku usaha tentang peran branding dan media sosial dalam mengembangkan usaha. Berdasarkan keterbatasan tersebut, dapat dilakukan analisis peluang dan keterbatasan UMKM melalui lingkungan bisnis internal dan eksternal. serta optimalisasi branding dengan mengadakan sosialisasi dan pendampingan. Kegiatan pengabdian masyarakat terkait branding dilaksanakan pada bulan Mei 2023. Pelaksanaan kegiatan dilakukan melalui sosialisasi pada pelaku UMKM mitra yakni „? Bila Catering?? juga kegiatan pendampingan branding logo, foto produk serta media sosial. Tujuan branding tersebut adalah agar UMKM memahami pentingnya kesadaran merek dan memberikan solusi atas kendala dan kurangnya pemahaman terkait branding. Dalam hal ini, pelaku UMKM mendapatkan manfaat dan kemudahan dalam meningkatkan pengetahuan serta keterampilan untuk mengembangkan usahanya di kemudian hari.
Co-Authors Aditiansa, Jovan Fitrianto Ardhana, Satria Ardiansyah, Feri Arifinda, Della Aulia Riskha Asyhari, Muhammad Daffa Banis , Achniatuzzahra Cordelia Izaak, Wilma Dahlan, Ahsan Dlonni Darmawan, Adhicandra Dieva, Diknastiya Putri Handoko, Jetendra Adli Hermawan, Tomy Huzaema, Maharani Izaak, Wilma Cordelia Kusmawati, Deasy Fitria Leony Puspitasari, Cindy Maghfiratul Layli, Rani Mamlu'ah, Nailatul Mansur, Muhammad Yogi Zifari Mutiara Asa, Anastasya Puspa Nabila Nurkholish Majid Nurul Hasanah Oktavian, Rizal Boy Prasetyo Pambudhi, Kukuh Puteri Haiza Nurisnadiah Putri, Dinda Audelia Sabina Rahmawati, Eka Putri Rahmawati, Fauziah Putri Indi Ratih Mukti Azhar Rohmah, Nila Fatihatur Samudro, Firmansyah Putra Sari, Adinda Nila Puspita Setianti, Ikko Ukumi Puteri Siska Amelia, Siska Siwi, Aurizka Fadia Soleha, Rizky Bayu Susanti, Hany Syahputra, Denny Syakban, Medi Hendika Varian Timothy, Yerrica Betrin Wahyuaqil, Dias Widargo, Sherlina Aliefianti Zawawi Zawawi, Zawawi Zulfansyah, Mohammad Kahfi