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All Journal Jurnal Produksi Tanaman JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) YUME : Journal of Management Jurnal Ilmiah Pendidikan Citra Bakti Enrichment : Journal of Management Caraka Prabu : Jurnal Ilmu Pemerintahan Journal of Humanities, Social Science, Public Administration and Management (HUSOCPUMENT) TEACHER : Jurnal Inovasi Karya Ilmiah Guru Journal of Artificial Intelligence and Digital Business Journal Research of Social Science, Economics, and Management Majority Science Journal Nomico Maneggio SocServe: Jurnal Pengabdian kepada Masyarakat Jurnal Ilmiah Pendidikan Citra Bakti
Haryono, Budi
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The Influence of Training and Development on Work Quality Mediated by Learning Motivation at PT. Asuransi Sahabat Artha Proteksi Leman, Ricky; Haryono, Budi; Wahyoedi, Seogeng
Journal of Humanities, Social Science, Public Administration and Management (HUSOCPUMENT) Vol. 4 No. 3 (2024): July: Journal of Humanities, Social Science, Public Administration and Manageme
Publisher : ID Solutions

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51715/husocpument.v4i3.312

Abstract

This research stems from the urgent need to face the increasingly complex dynamics of the insurance industry and increasingly fierce competition, especially at PT Asuransi Sahabat Artha Proteksi (Sahabat Insurance Jakarta). The company, which has undergone several changes in ownership and identity since its establishment in 1996, currently faces the challenge of improving the quality of human resources (HR) that play a crucial role in this expertise-based industry. Although the company has implemented various initiatives such as financing certification exams, monthly incentives, and integration into performance appraisals (KPIs), it still lacks a sufficient number of experts. This study aims to understand how training and development programmes can motivate employees to improve their productivity and work quality to reach expert status. By analysing the effect of training and development on the quality of employee performance mediated by motivation, this study provides insight into the importance of motivation as a mediator pathway in the context of performance improvement in the insurance industry. The results of this study are expected to provide practical recommendations for PT Asuransi Sahabat Artha Proteksi in their efforts to improve the quality of human resources and overall company productivity. The population in this study amounted to 120 (one hundred and twenty) people and for the sample of this study amounted to 92 (Ninety-two) people. The results of this analysis show that all indicators used in this study are valid and reliable. This study uses a Structural Equation Modeling (SEM) approach based on Partial Least Square (PLS) using SmartPLS 3.3 software. This study provides evidence of a positive and significant effect.
PENERAPAN FOCUS GROUP DISCUSSION UNTUK MENINGKATKAN MOTIVASI BELAJAR DAN KEAKTIFAN SISWA DALAM MENGIKUTI KEGIATAN KEROHANIAN SISWA Trusulo, Yan Samuel Rizky; Haryono, Budi; Heryanto, Januar; Jap, Ellen
Jurnal Ilmiah Pendidikan Citra Bakti Vol. 11 No. 3 (2024)
Publisher : STKIP Citra Bakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38048/jipcb.v11i3.2591

Abstract

Penelitian ini adalah penelitian tindakan sekolah yang menggunakan Focus Group Discussion untuk meningkatkan motivasi belajar dan keaktifan siswa dalam mengikuti renungan pagi siswa. Subjek penelitian ini berjumlah 24 siswa. Penelitian ini menggunakan instrumen berupa Rubrik Motivasi Belajar dan Lembar Observasi Motivasi Belajar untuk menilai Motivasi Belajar Siswa, kemudian menggunakan Rubrik Keaktifan Siswa dan Lembar Observasi Keaktifan Siswa untuk menilai Keaktifan Siswa. Peneliti juga menggunakan Angket Peserta untuk mendapatkan masukan dari peserta diskusi. Penelitian ini menggunakan metode yang dikemukakan oleh Kemmis dan McTaggart dalam dua siklus yang terdiri dari perencanaan, pelaksanaan, pengamatan dan refleksi. Data awal untuk motivasi belajar siswa menunjukkan bahwa 15 siswa (62,5%) berada pada intensitas sangat rendah, 3 siswa (12,5%) pada intensitas rendah dan 6 siswa (25%) pada intensitas sedang. Sedangkan data awal untuk keaktifan siswa menunjukkan bahwa 18 siswa (75%) berada pada intensitas sangat rendah, 2 siswa (8,33%) pada intensitas rendah dan 4 siswa (16,67%) pada intensitas rendah. Hasil akhir siklus 1 dan 2 menunjukkan bahwa 21 siswa (87,5%) mencapai setidaknya kategori Sedang dalam motivasi belajar dan keaktifan siswa. Penelitian ini menunjukkan bahwa penggunaan Focus Group Discussion dapat meningkatkan motivasi belajar dan keaktifan siswa pada kegiatan renungan harian pagi siswa.
PENGGUNAAN METODE MENTORING COACHING GLICKMAN UNTUK MENINGKATKAN KETERAMPILAN MENGAJAR GURU BAHASA INGGRIS Sumali, Elly; Haryono, Budi; Heryanto, Januar; Jap, Ellen
Jurnal Ilmiah Pendidikan Citra Bakti Vol. 11 No. 3 (2024)
Publisher : STKIP Citra Bakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38048/jipcb.v11i3.3770

Abstract

Penelitian ini mengeksplorasi penggunaan metode mentoring coaching Glickman untuk meningkatkan keterampilan mengajar guru Bahasa Inggris dengan pendekatan kecerdasan majemuk di PG/TK Little Sun School Surabaya.  Peningkatan keterampilan mengajar guru ini penting untuk mendukung agar anak-anak dapat mengembangkan potensi mereka secara optimal. Penelitian ini merupakan Penelitian Tindakan Sekolah (PTS) yang menggunakan metode Kemmis dan McTaggart dalam dua siklus. Subyek penelitian adalah tiga guru Bahasa Inggris dengan obyek penelitian berupa keterampilan mengajar mereka menggunakan pendekatan kecerdasan majemuk. Data dikumpulkan melalui rubrik penilaian, lembar wawancara, dan lembar observasi kelas. Penelitian dimulai dengan diagnosis awal sebelum siklus pertama. Keberhasilan diukur berdasarkan peningkatan nilai keterampilan mengajar, dengan target minimal dua dari tiga guru mencapai level "Cukup". Subyek dibagi berdasarkan tingkatan komitmen dan kemampuan berpikir abstrak dalam Quadran of Development Skill Glickman, untuk memberikan pendekatan mentoring coaching yang sesuai. Pada kondisi awal, dua guru berada pada kriteria "Sangat Kurang" dan satu pada kriteria "Kurang". Setelah dua siklus, keterampilan mengajar mereka meningkat, dengan dua guru mencapai kriteria "Baik" dan satu mencapai kriteria "Cukup". Penelitian ini menyimpulkan bahwa metode mentoring coaching Glickman efektif meningkatkan keterampilan mengajar guru Bahasa Inggris dengan pendekatan kecerdasan majemuk pada anak usia dini.
Analysis Of The Impact Of Training And Employee Promotion On Employee Productivity With Motivation As A Mediator At Reliance Insurance Indonesia Lumbanraja, Suharjo; Haryono, Budi; Njotowidjojo, Mina Sulastri
Maneggio Vol. 1 No. 4 (2024): Maneggio-Aug
Publisher : Pt. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/m861x944

Abstract

The insurance industry is essential to a country's economy, offering risk management and financial protection for individuals and businesses. Maintaining service quality and competitiveness requires high-quality human resources (HR). Key challenges in HR include recruiting, training, and retaining skilled employees. Reliance Insurance Indonesia relies on knowledgeable, skilled, and motivated employees for the company's sustainability and growth. Factors such as training, professional education, awards, and promotions are essential to maintain employee relevance and motivation. Industry-related seminars, professional education, and certifications improve employees' abilities and confidence, as well as enhance customer trust and company reputation. Recognizing employees' contributions through international travel, bonuses, and salary increases further motivates them. Performance-based promotions encourage professional growth and advancement. This study examines the impact of training and promotion sessions on employee productivity, with motivation as a mediating factor, at Reliance Insurance Indonesia. Located in Reliance Insurance Indonesia with a total of 100 (one hundred) people, all members of the population are also sampled, so this study is a census study. The results of the analysis show that all indicators used in this study are valid and reliable. This study uses a Structural Equation Modeling (SEM) approach based on Partial Least Square (PLS) using SmartPLS 3.3 software. This study provides evidence of a positive and significant influence
PENGARUH PRODUK, HARGA, DAN KUALITAS PELAYANAN SPBU TERHADAP MINAT BELI ULANG BBM JENIS PERTAMAX YANG DIMEDIASI OLEH KEPUASAN KONSUMEN DI KABUPATEN TALAUD Korayan, Jeremi Zefanya; Haryono, Budi; Saparso
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol 11 No 2 (2024): JMBI UNSRAT Volume 11 Nomor 2
Publisher : FEB Universitas Sam Ratulangi Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/jmbi.v11i2.57224

Abstract

Fuel is a commodity that plays a very important role in the Indonesian economy. The increasing need for fuel is closely related to economic development and increasing population. This research seeks to identify the factors that influence the interest in purchasing Pertamax fuel through determining the research objective, namely to determine the influence of product, price and service quality at petrol stations on interest in repurchasing Pertamax fuel, mediated by consumer satisfaction in Talaud Regency. The research method used is a quantitative method with a survey questionnaire. The respondents to this research were 120 Pertamax fuel consumers in Talaud Regency. In this research, the data was analyzed using the variance-based Structural Equation Model (SEM) method, namely Partial Lest Square (PLS). The results of this research prove that product, price, service quality and consumer satisfaction have a significant positive effect on interest in repurchasing Pertamax fuel in Talaud Regency. In this research, consumer satisfaction is the most dominant variable in influencing consumers repurchase interest. Consumer Satisfaction is not only a variable that directly influences Repurchase Intention, but is also proven to be able to contribute in mediating the influence of other independent variables on Repurchase Intention for Pertamax BBM. The second variable that also dominantly influences consumers' repurchase interest is product. Consumers evaluate products based on expectations of performance, benefits and quality. Products also contribute indirect influence through the mediation of Consumer Satisfaction in influencing Repurchase Intention. The third variable that has an influence on consumer repurchase interest is service quality. The quality of gas station service is an important aspect evaluated by consumers. In this research, price is the last variable that influences repurchase interest in Pertamax fuel. In fact, the direct influence of Price on Repurchase Intention is not greater than the indirect influence of Price on Repurchase Intention through the mediation of Consumer Satisfaction. Keywords: Product, Price, Service Quality, Consumer Satisfaction, Repurchase Intention
KONSEP PENDIDIKAN ISLAM DAN RELEVANSI SURAH AL-MUJADALAH AYAT 11 DALAM PEMBENTUKAN KARAKTER PESERTA DIDIK HARYONO, BUDI; PRAMANA, ARDI; MUSLIHAH, SITI; SYAIFULAH, SYAIFULAH; MAULIDIN, SYARIF
TEACHER : Jurnal Inovasi Karya Ilmiah Guru Vol. 4 No. 3 (2024)
Publisher : Pusat Pengembangan Pendidikan dan Penelitian Indonesia (P4I)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51878/teacher.v4i3.4230

Abstract

This study aims to examine the relevance of the character education values contained in Surah Al-Mujadalah, verse 11, within the context of Islamic education. The main focus of this research is to analyze how the teachings in this verse can be applied in the learning process to shape students' character in accordance with noble morals and knowledge. The method used is a qualitative analysis of tafsir to extract the meaning of the verse and link it with theories of character education in Islam. The findings suggest that values such as honoring, respecting, discipline, humility, and love for knowledge can serve as guidelines in the educational process. The application of these values is expected to enhance the quality of Islamic education, which emphasizes not only academic achievement but also the formation of character in alignment with the teachings of the Qur'an. The main conclusion of this study is that Islamic education should integrate character values into the curriculum to produce individuals who are not only intelligent but also morally upright. Future prospects include exploring the application of these values at various educational levels and their impact on students' character development. ABSTRAKPenelitian ini bertujuan untuk mengkaji relevansi nilai-nilai pendidikan karakter yang terkandung dalam Surat Al-Mujadalah Ayat 11 dalam konteks pendidikan Islam. Fokus utama penelitian ini adalah menganalisis bagaimana ajaran dalam ayat tersebut dapat diterapkan dalam proses pembelajaran untuk membentuk karakter peserta didik yang berakhlak mulia dan berpengetahuan. Metode yang digunakan adalah analisis tafsir dengan pendekatan kualitatif untuk menggali makna ayat serta menghubungkannya dengan teori-teori pendidikan karakter dalam Islam. Hasil penelitian menunjukkan bahwa nilai-nilai seperti memuliakan, menghormati, disiplin, rendah hati, dan cinta ilmu pengetahuan dapat dijadikan pedoman dalam proses pembelajaran. Penerapan nilai-nilai ini diharapkan dapat meningkatkan kualitas pendidikan Islam yang tidak hanya menekankan pencapaian akademik, tetapi juga pembentukan karakter yang sejalan dengan ajaran Al-Qur'an. Simpulan utama dari penelitian ini adalah bahwa pendidikan Islam harus mampu mengintegrasikan nilai-nilai karakter dalam kurikulum, sehingga dapat mencetak individu yang tidak hanya cerdas, tetapi juga memiliki moral dan akhlak yang baik. Prospek pengembangan lebih lanjut adalah untuk mengeksplorasi penerapan nilai-nilai ini dalam berbagai tingkatan pendidikan serta dampaknya terhadap karakter peserta didik.
Analysis of the Influence of Price and Product on Purchasing Decisions Mediated by Brand Image at Maybank Indonesia Finance Lampung Branch Oktariansyah; Haryono, Budi; Wahyoedi, Soegeng
Nomico Vol. 1 No. 9 (2024): Nomico-Oktober
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/jd78zk95

Abstract

Maybank Indonesia Finance is a financing company operating in Indonesia. In this research, there are various factors that can underlie consumer purchasing decisions. Researchers will focus on price, product and brand image as factors that can encourage consumer purchasing decisions. The existence of these various factors made researchers interested in conducting research entitled "Price and Product Analysis of Purchasing Decisions Mediated by Brand Image at Maybank Indonesia Finance Lampung Branch" as the title of this research. This type of research is causal research because it is research that looks for relationships - effects (causal relationships). The population in this research is all Maybank Indonesia Finance customers. In this research, the samples that will be taken are Maybank Indonesia Finance customers at the Bandar Lampung branch. The minimum sample size is 135 samples. Data was collected using a questionnaire, and analysis was carried out using Linear Regression and Path Analysis.  From the research findings, the four variables namely price, product, brand image, and purchase decision, are within the "good" range. This indicates that these factors are perceived positively by Maybank Finance customers in Bandar Lampung. The analysis also shows that there is an influence among these variables, both partially and through mediation, affirming the importance of interrelated relationships among them. Therefore, it is recommended for the company to pay attention to good pricing policies, design products that meet consumer needs, and develop a strong brand image to drive consumer purchase decisions for Maybank Finance Indonesia products.
Pengaruh Kualitas Pelayanan Dan Fasilitas Rumah Sakit Terhadap Citra Rumah Sakit Yang Di Mediasi Oleh Kepuasan Pasien Jannah, Ega Farhatu; Haryono, Budi; Gunardi, Wani Devita
YUME : Journal of Management Vol 7, No 1 (2024)
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yum.v7i1.6346

Abstract

Tujuan dari penelitian ini adalah untuk menganalisis pengaruh kualitas pelayanan dan fasilitas rumah sakit terhadap citra rumah sakit dengan dimediasi kepuasan pasien. Sampel dalam penelitian ini adalah pasien sebanyak 100 orang. Teknik pengumpulan data menggunakan kuesioner. Teknik analisis data menggunakan SEM-PLS. Hasil penelitian menunjukkan bahwa kualitas layanan dan fasilitas rumah sakit berpengaruh signifikan terhadap kepuasan pasien. Secara parsial fasilitas rumah sakit tidak berpenagruh signifikan terhadap citra rumah sakit. Kepuasan pasien memediasi pengaruh kualitas pelayanan dan fasilitas rumah sakit terhadap citra rumah sakit secara signifikan.Kata Kunci : Kualitas pelayanan, Fasilitas, Kepuasan, Citra Rumah Sakit .
Pengaruh Promosi dan Kualitas Pelayanan terhadap Repeat Order yang dimediasi Citra Merek Rosmiati, Maya; Haryono, Budi; Purnama, Eka Dessy
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 3 (2025): Agustus - October
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i3.2249

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh promosi dan kualitas pelayanan terhadap penjualan konsumen repeat order yang dimediasi oleh citra merek pada PT WOM Finance Cabang Jambi. Latar belakang penelitian didasari oleh fenomena menurunnya jumlah konsumen yang melakukan repeat order di tengah potensi pasar yang besar, sehingga diperlukan strategi pemasaran yang efektif melalui optimalisasi promosi, peningkatan kualitas pelayanan, dan penguatan citra merek. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei. Populasi penelitian adalah seluruh konsumen yang melakukan pembelian ulang produk multiguna MobilKu pada tahun 2021–2023 sebanyak 216 orang. Sampel penelitian ditentukan menggunakan metode purposive sampling sebanyak 141 responden. Data dikumpulkan melalui kuesioner. Hasil penelitian menunjukkan bahwa promosi dan kualitas pelayanan berpengaruh positif dan signifikan terhadap citra merek. Citra merek berpengaruh positif dan signifikan terhadap penjualan konsumen repeat order. Promosi dan kualitas pelayanan juga berpengaruh positif dan signifikan terhadap penjualan konsumen repeat order baik secara langsung maupun melalui mediasi citra merek. Temuan ini mengindikasikan bahwa peningkatan strategi promosi yang tepat sasaran, pelayanan yang berkualitas, serta citra merek yang kuat mampu mendorong loyalitas konsumen dan meningkatkan repeat order. Penelitian ini diharapkan memberikan kontribusi teoretis dalam pengembangan ilmu manajemen pemasaran terkait hubungan promosi, kualitas pelayanan, citra merek, dan repeat order. Secara praktis, hasil penelitian dapat menjadi masukan bagi manajemen WOM Finance Cabang Jambi dalam merancang strategi pemasaran dan pelayanan yang lebih efektif untuk mempertahankan dan meningkatkan jumlah konsumen repeat order.
The influence of the credit agreement process and service quality on customer retention moderated by customer satisfaction at PT. WOM Finance, Tangerang Regional Banten branch Fathurrozi, Fathurrozi; Haryono, Budi
Enrichment : Journal of Management Vol. 15 No. 4 (2025): October: Management Science And Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/enrichment.v15i4.2369

Abstract

This study investigates the influence of the credit contract process and service quality on customer retention, with customer satisfaction serving as a moderating variable, in the context of PT WOM Finance, Tangerang Branch. The problem of low customer retention is presumed to stem from procedural non-compliance in credit contracts and inadequacies in service quality. Employing a quantitative approach, the study utilizes Structural Equation Modeling–Partial Least Squares (SEM-PLS) with data collected from 85 respondents. The findings reveal that both the credit contract process and service quality exert a significant effect on customer retention. Notably, customer satisfaction does not moderate the relationship between the credit contract process and customer retention; however, it significantly moderates the relationship between service quality and customer retention. These results underscore the critical role of enhancing procedural rigor in credit agreements and optimizing service delivery to foster customer loyalty. The implications of this study provide valuable insights for PT WOM Finance and other financial institutions in formulating strategies aimed at improving contract management and service quality to strengthen customer satisfaction and long-term retention in an increasingly competitive financial services industry
Co-Authors Adi Kurniawan Ahmad Maulana Irfanudin Amirudin Amirudin Budi Prasetya Fathurrozi, Fathurrozi Fujilestari, Noer Apptika Jannah, Ega Farhatu Januar Heryanto Jap, Ellen Khasanah, Mafrihatul Korayan, Jeremi Zefanya Leman, Ricky Lumbanraja, Suharjo Medha Baskara Nazara, Visensius Kurniel Njotowidjojo, Mina Sulastri Nurhaliza, Amelia Putri Oktariansyah PRAMANA, ARDI Purnama, Eka Dessy Putri, Chairika Ananda Rahmatillah, Saeful Anwar Rosmiati, Maya Saparso Saparso Saparso Setyono Yudo Tyasmoro Siti Muslihah Soegeng Wahyoedi Sumali, Elly Syaifulah, Syaifulah Syarif Maulidin Trifosa, Ni Made Gracia Trusulo, Yan Samuel Rizky Wahyoedi, Seogeng Wani Devita Gunardi