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All Journal JEA17: Jurnal Ekonomi Akuntansi Jurnal Manajemen JOURNAL OF SCIENCE AND SOCIAL RESEARCH MANAJEMEN DEWANTARA JURNAL LENTERA BISNIS Jurnal Ilmiah Edunomika (JIE) JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS (JHSSB) COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Golden Ratio of Mapping Idea and Literature Format International Journal Administration, Business & Organization Neo Journal of economy and social humanities Journal of Artificial Intelligence and Digital Business Research Horizon Majapahit Journal of Islamic Finance dan Management Majapahit Journal of Islamic Finance dan Management JER JURNAL MANAJEMEN DAN BISNIS INDONESIA
Fitrianty, Rifda
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Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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PENGARUH WORK LIFE BALANCE DAN LINGKUNGAN KERJA TERHADAP KINERJA PEGAWAI KANWIL DJBC JAWA TIMUR I DENGAN EMPLOYEE ENGAGEMENT SEBAGAI VARIABEL MEDIASI Asdwiyantoro, Septian; Rahayu, Sri; Fitrianty, Rifda
JURNAL LENTERA BISNIS Vol. 15 No. 2 (2026): JURNAL LENTERA BISNIS, Mei 2026
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v15i2.2423

Abstract

This study aims to analyze the effects of work-life balance and the work environment on employee performance, with emp loyee engagement as a mediating variable at customs and excise regional office I of east java. This study employed a quantitative approach using an explanatory research design and survey method. The population and sample consisted of 194 employees selected through saturated sampling. Data were collected using a Likert-scale questionnaire and analyzed using Partial Least Squares Structural Equation Modeling with SmartPLS. The results indicate that work-life balance and the work environment have positive and significant effects on employee engagement and employee performance. Employee engagement also has a positive and significant effect on employee performance. Furthermore, employee engagement partially and complementarily mediates the effects of work-life balance and the work environment on employee performance. Work-life balance has the strongest direct effect on employee performance. The research model explains 61.4% of the variance in employee performance. These findings indicate that improving employee performance requires strengthening work-life balance, creating a supportive work environment, and increasing employee engagement
PENGARUH BEBAN KERJA DAN LINGKUNGAN KERJA TERHADAP BURNOUT DENGAN WORK LIFE BALANCE SEBAGAI VARIABEL MEDIASI PADA PEGAWAI KANTOR WILAYAH DJBC JAWA TIMUR I Febriana, Ika; Rahayu, Sri; Fitrianty, Rifda
JURNAL LENTERA BISNIS Vol. 15 No. 2 (2026): JURNAL LENTERA BISNIS, Mei 2026
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v15i2.2424

Abstract

This study aims to analyze the effects of workload and work environment on burnout, with work-life balance as a mediating variable among employees of customs and excise regional office I of east java. This study employed a quantitative approach using a survey method. The population and sample consisted of 194 employees selected through saturated sampling. Data were collected using a Likert-scale questionnaire and analyzed using Partial Least Squares Structural Equation Modeling with SmartPLS. The results show that workload has a negative and significant effect on work-life balance, while the work environment has a positive and significant effect on work-life balance. Work-life balance and the work environment have negative and significant effects on burnout, whereas workload has a positive and significant effect on burnout. Work-life balance also provides complementary partial mediation in the effects of workload and the work environment on burnout. The research model explains 65% of the variance in burnout. These findings indicate that controlling workload, creating a supportive work environment, and strengthening work-life balance are essential for reducing employee burnout.
PENGARUH BEBAN KERJA DAN TEKANAN REGULASI TERHADAP STRESS KERJA DENGAN WORK LIFE BALANCE SEBAGAI VARIABEL MEDIASI PADA PEGAWAI KANTOR WILAYAH DIREKTORAT JENDERAL BEA DAN CUKAI JAWA TIMUR I Prihandana, Herdi; Rahayu, Sri; Fitrianty, Rifda
JURNAL LENTERA BISNIS Vol. 15 No. 2 (2026): JURNAL LENTERA BISNIS, Mei 2026
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v15i2.2425

Abstract

This study aims to analyze the effects of workload and regulatory pressure on job stress, with work-life balance as a mediating variable among employees of customs and excise regional office I of east java. This study employed a quantitative approach using a survey method. The population and sample consisted of 194 employees selected through saturated sampling. Data were collected using a Likert-scale questionnaire and analyzed using Partial Least Squares Structural Equation Modeling with SmartPLS. The results show that workload and regulatory pressure have negative and significant effects on work-life balance. Work-life balance has a negative and significant effect on job stress. Workload and regulatory pressure have positive and significant effects on job stress. Work-life balance partially mediates the effects of workload and regulatory pressure on job stress. Workload was found to have the strongest influence on job stress. These findings indicate that workload management, simplification of regulatory demands, and strengthening work-life balance are important measures for reducing employee job stress.
PENGARUH PELATIHAN DAN PENGEMBANGAN KARIR TERHADAP KINERJA PEGAWAI KANTOR WILAYAH DJBC JAWA TIMUR I DENGAN KOMPETENSI SEBAGAI VARIABEL MEDIASI Wibowo, Edy Dwi; Rahayu, Sri; Fitrianty, Rifda
JURNAL LENTERA BISNIS Vol. 15 No. 2 (2026): JURNAL LENTERA BISNIS, Mei 2026
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v15i2.2426

Abstract

This study aims to analyze the effects of training and career development on employee performance, with competence as a mediating variable, at customs and excise regional office I of east java. The study employed a quantitative explanatory approach using a survey method. The population and sample consisted of 194 employees selected through saturated sampling. Data were collected using a Likert-scale questionnaire and analyzed using Partial Least Squares Structural Equation Modeling with SmartPLS. The results show that training and career development have positive and significant effects on competence. Competence, training, and career development also have positive and significant effects on employee performance. Competence significantly mediates the effect of training on employee performance and the effect of career development on employee performance. Both mediating relationships indicate complementary partial mediation. Training has the strongest direct effect on employee performance. These findings highlight the importance of applicable training, well-directed career development, and continuous competence enhancement in improving employee performance.
PENGARUH EMPLOYEE VOICE DAN PSYCHOLOGICAL SAFETY TERHADAP INNOVATIVE WORK BEHAVIOR MELALUI ANALYSIS PARALYSIS SEBAGAI VARIABEL MEDIASI PADA PEGAWAI KANTOR WILAYAH DJBC JAWA TIMUR I Prasetyo, Dheni; Rahayu, Sri; Fitrianty, Rifda
JURNAL LENTERA BISNIS Vol. 15 No. 2 (2026): JURNAL LENTERA BISNIS, Mei 2026
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v15i2.2427

Abstract

This study aims to analyze the effects of employee voice and psychological safety on innovative work behavior through analysis paralysis as a mediating variable among employees of customs and excise regional office I of east java. This study employed a quantitative approach using a survey method. The population and sample consisted of 194 employees selected through saturated sampling. Data were collected using a Likert-scale questionnaire and analyzed using Partial Least Squares Structural Equation Modeling with SmartPLS. Hypothesis testing was conducted through bootstrapping with 500 subsamples. The results show that employee voice and psychological safety have negative and significant effects on analysis paralysis. Analysis paralysis has a negative and significant effect on innovative work behavior. Employee voice and psychological safety have positive and significant effects on innovative work behavior. Analysis paralysis partially mediates the effects of employee voice and psychological safety on innovative work behavior. These findings indicate that employees’ innovative behavior can be strengthened by providing greater opportunities to express ideas, fostering psychological safety, and reducing excessive analysis in decision-making.
PENGARUH TRANSFORMASI DIGITAL DAN KOMPETENSI TEKNOLOGI TERHADAP INNOVATIVE BEHAVIOUR DENGAN LEARNING AGILITY SEBAGAI VARIABEL MEDIASI PADA PEGAWAI KANTOR WILAYAH DJBC JAWA TIMUR I Syafitra, Deri; Rahayu, Sri; Fitrianty, Rifda
JURNAL LENTERA BISNIS Vol. 15 No. 2 (2026): JURNAL LENTERA BISNIS, Mei 2026
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v15i2.2428

Abstract

This study aims to analyze the effects of digital transformation and technological competence on innovative behaviour, with learning agility as a mediating variable among employees of customs and excise regional office I of east java. This study employed a quantitative approach using a survey method. The population and sample consisted of 194 employees selected through saturated sampling. Data were collected using a Likert-scale questionnaire and analyzed using Partial Least Squares Structural Equation Modeling with SmartPLS. The results show that digital transformation and technological competence have positive and significant effects on learning agility. Learning agility has a positive and significant effect on innovative behaviour. Digital transformation and technological competence also have positive and significant direct effects on innovative behaviour. Furthermore, learning agility provides complementary partial mediation in the effects of digital transformation and technological competence on innovative behaviour. Digital transformation has the strongest direct effect on innovative behaviour. These findings indicate that improving employees’ innovative behaviour requires strengthening digital work systems, technological competence, and employees’ ability to learn and adapt to change.
PENGARUH PENEGAKAN DISIPLIN DAN SISTEM REWARD AND PUNISHMENT TERHADAP KEPATUHAN PEGAWAI DENGAN INTEGRITAS PEGAWAI SEBAGAI VARIABEL MEDIASI PADA PEGAWAI PANGKALAN SARANA OPERASI BEA CUKAI TIPE B KUPANG Sudarsono, Aditya Budi; Rahayu, Sri; Fitrianty, Rifda
JURNAL LENTERA BISNIS Vol. 15 No. 2 (2026): JURNAL LENTERA BISNIS, Mei 2026
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v15i2.2429

Abstract

This study aims to analyze the effects of discipline enforcement and the reward and punishment system on employee compliance, with employee integrity as a mediating variable among employees of Customs and Excise Forward Operating Base Type B Kupang. This study employed a quantitative approach using an explanatory research design. The population and sample consisted of 50 employees selected through saturated sampling. Data were collected using a Likert-scale questionnaire and analyzed using Partial Least Squares Structural Equation Modeling with SmartPLS. The results show that discipline enforcement and the reward and punishment system have positive and significant effects on employee integrity. Employee integrity and discipline enforcement also have positive and significant effects on employee compliance. However, the reward and punishment system does not have a significant direct effect on employee compliance. Employee integrity provides complementary partial mediation in the relationship between discipline enforcement and employee compliance and fully mediates the relationship between the reward and punishment system and employee compliance. The model explains 55.4% of the variance in employee compliance. These findings confirm that sustainable employee compliance is more effectively developed through stronger integrity, consistent discipline enforcement, and a fair and proportional reward and punishment system.
PENGARUH KUALITAS SISTEM DAN KEAMANAN INFORMASI TERHADAP KEPUASAN PENGGUNA INTERNAL DENGAN KEMUDAHAN AKSES SEBAGAI VARIABEL MEDIASI PADA SISTEM DIGITAL PEGAWAI KANTOR WILAYAH DJBC JAWA TIMUR I Sholichin, Abdul Majid Riyadu; Rahayu, Sri; Fitrianty, Rifda
JURNAL LENTERA BISNIS Vol. 15 No. 2 (2026): JURNAL LENTERA BISNIS, Mei 2026
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v15i2.2430

Abstract

This study aims to analyze the effects of system quality and information security on internal user satisfaction, with ease of access as a mediating variable in the employee digital system of customs and excise regional office I of east java. This study employed a quantitative approach using a survey method. The population and sample consisted of 194 employees selected through saturated sampling. Data were collected using a Likert-scale questionnaire and analyzed using Partial Least Squares Structural Equation Modeling with SmartPLS. The results show that system quality and information security have positive and significant effects on ease of access. Ease of access, system quality, and information security also have positive and significant effects on internal user satisfaction. Furthermore, ease of access partially and complementarily mediates the effects of system quality and information security on internal user satisfaction. The R-Square value of 0.661 indicates that system quality, information security, and ease of access explain 66.1% of the variance in internal user satisfaction. These findings confirm that improving user satisfaction requires a digital system that is reliable, secure, and easily accessible.
Co-Authors Afrian, Nurul Agus Sudono, Agus Alghamsah, Moch. Hasbi Anggraini, Mike Dian Anshori, Wahid Arba, Yan Muhtadi Arif Wibowo Asdwiyantoro, Septian Babun Suharto Basith, Heryaas Cisilia, Magdalena Eko Wahyu Wibowo Febriana, Ika Febrianto, Dhimas Bagus Wahyu Harjanti, Wulandari Hidayatullah, Ali Holis, Nur Kanti, Ati Nurmi Khatami, Addienul Kurniawati, Dyah Ayu Mochamad Fatchurrohman Muhammad Gunawan Wibisono, Muhammad Gunawan Prasetyo, Dheni Prasetyowati, Chandra Prihandana, Herdi Primantoko, Radityo Angga Purnomo, Risqy Sigit Purwanto Purwanto Rachmad Hidayat RAHMATIKA, FERIZKA Ratna Dewi Rockyanto Rousita, Nor Handiah Sari, Rivamawati Milla Setiadi, Pompong B. Sholichin, Abdul Majid Riyadu SRI RAHAYU Sudarsono, Aditya Budi Sugiarti Sugiarti Suhartoyo Suhartoyo, Suhartoyo Sukmanto, Indria Sundjoto Sundjoto, Sundjoto Syafitra, Deri Tri Haryanto Trilaksono, Suryo Purnomo Vilonia, Neyva Talitha Wahjoedi, Tri Wayan Kaweri, Ni Werdimansyah, Farah Wibowo, Edy Dwi Widayati, Pipiet WINDY WINDY Yazid, Zulfadli Yohana, Febrita Zulkarnain, Zaki Zunaidi, Imam