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All Journal Jurnal Kebijakan Publik Ilmu Administrasi Publik Jurnal Ilmu Sosial dan Humaniora Journal of Indonesian Economy and Business JPBM (Jurnal Pendidikan Bisnis dan Manajemen) Jurnal Administrasi Publik : Public Administration Journal Journal of Economic, Bussines and Accounting (COSTING) Public Inspiration : Jurnal Administrasi Publik Management Studies and Entrepreneurship Journal (MSEJ) Monas: Jurnal Inovasi Aparatur Journal Publicuho Jurnal Ilmiah Kebijakan Hukum
Rachma Fitriati
Universitas Indonesia
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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Analisis Dan Pengembangan Tata Kelola Digital Sistem Invoicing Menggunakan Metode Soft System Metodologi Studi Pada PT. Biro Klasifikasi Indonesia Adam Perdana Putera; Muhamad Yopan; Rachma Fitriati
Journal of Economic, Bussines and Accounting (COSTING) Vol 7 No 4 (2024): Journal of Economic, Bussines and Accounting (COSTING)
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/costing.v7i4.10947

Abstract

Penelitian ini bertujuan untuk mengevaluasi sistem invoicing manual di PT. Biro Klasifikasi Indonesia (BKI) dan memberikan rekomendasi untuk perancangan sistem invoicing digital. Analisis dan perancangan sistem invoicing digital dilakukan menggunakan Soft Systems Methodology (SSM) untuk mengidentifikasi masalah utama dalam sistem saat ini dan mengembangkan solusi yang relevan. Penelitian ini menemukan bahwa sistem invoicing manual menyebabkan keterlambatan dalam proses pembayaran, meningkatkan biaya operasional, dan menurunkan efisiensi. Implementasi sistem invoicing digital diharapkan dapat mempercepat proses pembayaran dan meningkatkan arus kas perusahaan.
Soft System Methodology (SSM) Dalam Menganalisa Strategi Dan Inovasi Perusahaan Real Estat Developer Untuk Menghadapi Perubahan Tren Pada Pusat Perbelanjaan Ferry Oktavian; Retno Kusumastuti Harjono; Rachma Fitriati
Journal of Economic, Bussines and Accounting (COSTING) Vol 7 No 4 (2024): Journal of Economic, Bussines and Accounting (COSTING)
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/costing.v7i5.11480

Abstract

Shopping Centres are currently facing several problems in connection with the changing trends in their tenants, including anchor tenants who are radically changing and transforming. This research combines a qualitative - constructive approach with the Soft System Model (SSM) method. This choice is based on the ability of the SSM method to help researchers find and understand actual problems related to strategy modelling and innovation.. The trends experienced by real estate - retail business players in 2024 present challenges and opportunities for Developers and Shopping Centre Managers. By understanding these trends and adapting to the evolving market, they can position themselves for success in a competitive and dynamic retail landscape. Developers can focus on three strategic priorities: Reshaping the role of Shopping Centres to serve multiple purposes, Driving greater adjustments in tenancy mix, Developing new leasing models that capture the value derived from new business models.
Pengembangan Intrapreneurial Employee Pada Perusahaan Bumd Dengan Menggunakan Soft Systems Methodology Agustyo Nugroho; Effy Z. Rusfian; Rachma Fitriati
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 6 No. 2 (2025): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v6i2.7378

Abstract

Regionally owned Business Enterprises (BUMD) companies in their operations are not only profit-oriented but also have a role as providers of tasks assigned by the regional government. This is what causes BUMD companies such as PT Jakarta Propertindo to be able to make adjustments to the company's development plans, thereby causing the company to experience unfavorable conditions. The company's unfavorability affects the intrapreneurial behavior of its employees. This research uses a qualitative method with a Soft Systems Methodology approach. By paying attention to factors developing employee intrapreneurial behavior, problem solving focuses on these matters. This research resulted in solving the problem of PT Jakarta Propertindo which received intervention from the regional government, namely by making provisions and regulations for company development planning so that the company could be conducive to carrying out operations based on this plan. Having a comfortable work environment is the key to developing intrapreneurial behavior. Providing Leadership Development Program training is an encouragement for developing intrapreneurial behavior at PT Jakarta Propertindo
Building Reminder Receivables Through Bki Reminder Application As A New Innovation And Company Business Solution At The Semarang Commercial Pratama Branch Bumn Holding Survey Services (Survey Id) Ismail; Eko Sakapurnama; Rachma Fitriati
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 6 No. 4 (2025): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v6i4.8026

Abstract

PT. The Indonesian Classification Bureau (Persero) or better known as BKI, has a very large amount of receivables . The large amount of BKI's receivables was caused by the difficulty of the client's ability to pay debts and also the difficulty of the receivables collection PIC team in remitting the receivables to the client. To reduce the amount of receivables, efforts are being made to digitize the receivables collection process. Previously, receivables collection was done manually, so clients did not receive regular receivables reminders due to officers not being optimal in carrying out receivables reminders. Accounts receivable reminder officers have various job descriptions and the large amount of receivables makes the officers overwhelmed. So receivable reminders need to be done digitally using the BKI Reminder Application. This application can send receivables reminders automatically via email and Whatsapp and can monitor the condition of receivables. The receivables database is taken from SAP by synchronizing the receivables reminder application with SAP so that the data is presented in real time and can simplify the receivables collection process. By using Soft Systems Methodology (SSM), this study aims to make receivables collection easier, that is, officers do not need to manually remit receivables. Receivable reminders are carried out automatically by the application at the Pratama Komersil Semarang Branch which can improve operational efficiency and service quality. The results of the study show that to overcome this problem, the Pratama Komersil Semarang Branch requires the application of digital technology through the BKI Reminder Application. In this way, receivables reminders become more effective and efficient in responding to the challenges of Industry 4.0 in order to increase BKI's competitiveness as a leader in the maritime sector
Beyond Branding: Naming Rights As Public-Private Synergy In Jakarta Mrt’s Marketing Strategy Heranisty Nasution; Rachma Fitriati
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 6 No. 4 (2025): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v6i4.8496

Abstract

This article analyzes the implementation of marketing government in the naming rights scheme of Jakarta MRT stations as an innovative strategy for financing public services. This study used a qualitative case study approach through observation, interviews, and social media metadata analysis. Findings indicate that Jakarta MRT has systematically implemented six stages of t marketing government, from product design to message delivery, to achieve synergy between commercial objectives and public service. Analysis reveals public engagement in responding to partner brands, station locations, and consumption activities, reflecting both acceptance and critical attitudes toward the commercialization of public space. Although the marketing government strategy is generally considered successful, challenges remain in balancing commercial visibility with participatory and social values. This study emphasizes the importance of continuous evaluation in marketing government practices to strengthen the legitimacy and effectiveness of sustainable public services.
Persepsi Petugas Customer Relation Officer Dalam Service Recovery Rekomendasi Hak Guna Bangunan di Atas Hak Pengelolaan Lahan Ayu Adriana Putri; Rachma Fitriati
Public Inspiration : Jurnal Administrasi Publik Vol. 5 No. 1 (2020)
Publisher : Universitas Warmadewa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22225/pi.5.1.2020.1-15

Abstract

Kegiatan pelayanan rekomendasi hak guna bangunana (HGB) di atas hak pengelolaan lahan (HPL) yang dilaksanakan oleh petugas customer relation officer (CRO) pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu, terkadang terjadi kegagalan pelayanan. CRO sebagai petugas garis depan harus mampu melakukan service recovery dengan tepat kepada pemohon. Tujuan: Mengetahui gambaran persepsi CRO terhadap kegiatan service recovery bagi pemohon yang mengalami service failure pada layanan rekomendasi HGB di atas HPL. Metode penelitian ini adalah kualitatif, yang dilakukan di Kantor DPMPTSP pada tahun 2020 yang belokasi di Jakarta Selatan. Informan terdiri dari tujuh informan, yang merupakan CRO pada dinas DPMPTSP yang bertugas melakukan pelayanan atau pernah melakukan pelayanan rekomendasi HGB di atas HPL dan 3 informan dari pemohn yang pernah mengalamai service failure pada layanan rekomendasi HGB di atas HPL. Teknik pengumpulan data adalah melalui wawancara dan observasi langsung. Penelitian ini menunjukkan bahwa Persepsi petugas CRO tentang kegiatan service recovery layanan rekomendasi HGB di atas HPL sudah berjalan baik. Hambatan pelaksanaan program service recovery yang berasal dari pusat, diantaranya peraturan gubernur terkait mengenai besaran biaya, dan panjangnya SOP. Hambatan dari petugas yaitu terbatasnya petugas yang paham tentang Layanan rekomendasi HGB diatas HPL tersebut. Kesimpulan: pelaksanaan service recovery layanan rekomendasi HGB di atas HPL sudah cukup baik.
Membangun Model Tata Kelola Strategis dalam Strategi Peningkatan Informasi Keimigrasian Melalui Expo dan Konferensi di Indonesia, Pendekatan Soft Systems Methodology Aditya Sarsito; Rachma Fitriati
Jurnal Ilmiah Kebijakan Hukum Vol 17 No 3 (2023): Edisi November
Publisher : Badan Strategi Kebijakan Hukum

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30641/kebijakan.2023.V17.289-308

Abstract

Di Indonesia, expo dan konferensi mengenai ketenagakerjaan, pariwisata, atau bisnis masih diorganisir secara terpisah dan, maka dari itu, perlu diintegrasikan dengan lebih baik. Kegiatan-kegiatan expo dan konferensi ini kontras dengan sifat multidimensional dari proses keimigrasian. Organisasi layanan keimigrasian selalu berada dalam dinamika tinggi karena fungsi dari keimigrasian secara langsung terkait dengan mobilitas orang yang selalu mengejar perubahan. Penelitian ini bertujuan untuk menganalisis model tata kelola strategis dalam meningkatkan informasi keimigrasian melalui expo dan konferensi. Studi ini menggunakan metodologi soft system atau SSM dalam pemodelan aktivitas terkait imigrasi. SSM cocok digunakan dalam penelitian ini karena dapat melihat situasi sosial yang kompleks dan melibatkan berbagai sudut pandang. Hasil studi menunjukkan bahwa diperlukan pendirian sebuah acara besar internasional, yaitu Indonesia Immigration Expo and Conference, sebagai forum tata kelola strategis terintegrasi dan tata kelola kolaboratif untuk menyediakan informasi yang benar tentang keimigrasian di Indonesia. Selain itu, dengan diberlakukannya Peraturan Pemerintah No. 40 tahun 2023 tentang imigrasi dalam bentuk kebijakan "Golden Visa," perubahan dalam periode pemberian visa dan izin tinggal diharapkan dapat menarik lebih banyak investasi asing. Acara internasional besar ini diharapkan berfungsi sebagai jaringan sosial karena mengumpulkan kedutaan, pengusaha, universitas, dan agen pariwisata dalam satu tempat. Studi ini merekomendasikan keterlibatan pemangku kepentingan dalam mendorong desain tata kelola strategis dan tata kelola kolaboratif untuk setiap pemangku kepentingan.
Co-Authors Adam Perdana Putera Aditya Sarsito Agustyo Nugroho Annisa Parastry Ayu Adriana Putri Desy Nirmala Setyawati Dina Suryawati Dodi Robby Hari Ismanto Edie Toet Hendratno Effy Z. Rusfian Eko Sakapurnama Ferry Oktavian Heranisty Nasution Ismail Muhamad Yopan Muhammad Haikal Munawaroh Munawaroh Nian Riawati Nurul Safitri Retno Kusumastuti Retno Putri Fitriah Selfi Budi Helpiastuti Suji Suji Susan Febriantina Wilopo Wilopo