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All Journal ASKETIK: Jurnal Agama dan Perubahan Sosial Jurnal Komunikasi Profesional Jurnal Ilmiah Manajemen Publik dan Kebijakan Sosial Dedication : Jurnal Pengabdian Masyarakat Jurnal Mediasosian : Jurnal Ilmu Sosial dan Administrasi Negara Majalah Ilmiah Cahaya Ilmu Journal of Administrative and Sosial Science (JASS) Journal of Management and Social Sciences International Journal of Scientific Multidisciplinary Research (IJSMR) Jurnal Sadewa: Publikasi Ilmu Pendidikan, Pembelajaran dan Ilmu Sosial MULTIPLE: Journal of Global and Multidisciplinary Mutiara : Jurnal Ilmiah Multidisiplin Indonesia Jurnal Nakula: Pusat Ilmu Pendidikan, Bahasa Dan Ilmu Sosial Wissen: Jurnal Ilmu Sosial dan Humaniora Aksi Kita: Jurnal Pengabdian Kepada Masyarakat Dialogika : Jurnal Penelitian Komunikasi dan Sosialisasi Jurnal Riset Sosial Humaniora dan Pendidikan
Nihayatus Sholichah
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Social Sciences Transportation Other

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Manajemen Konflik dan Koordinasi Antar Unit Kerja di Lingkungan Dinas Pendidikan dan Kebudayaan Kabupaten Sidoarjo dalam Implementasi Program Prioritas Daerah Widi Astuti; Widyawati Widyawati; Nihayatus Sholichah
WISSEN : Jurnal Ilmu Sosial dan Humaniora Vol. 3 No. 4 (2025): November : WISSEN : Jurnal Ilmu Sosial dan Humaniora
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/wissen.v3i4.1373

Abstract

This research intends to examine conflict resolution and collaboration between units in the Department of Education and Culture of Sidoarjo Regency while carrying out regional priority programs. The research background arises from the increasing intricacy of bureaucracy and the overlapping jurisdictions among divisions, which impact the efficiency of implementing educational programs. This research utilizes a qualitative case study method, gathering data through comprehensive interviews, participatory observation, and analysis of institutional documents. Informants consist of structural officials, operational staff, and external partners like school leaders and education inspectors. The results indicate that conflicts can be functional or dysfunctional; functional conflicts encourage creativity in problem-solving, whereas dysfunctional ones obstruct cross-sector collaboration. Collaboration between units is successful on a technical basis but still lacks strength in the stages of planning and policy assessment. The conversation emphasizes that transformational leadership, transparent communication, and teamwork are vital for minimizing conflicts and improving coordination. In summary, the success of implementing regional priority programs in the Sidoarjo Education and Culture Office significantly relies on flexible conflict resolution and inter-sector cooperation founded on teamwork and openness.
Optimization of Sports Equipment Procurement in Improving the Quality of Public Services in the Field of Sports in Gelora Tomo City Surabaya M. Mario Alfian; Ika Devy Pramudiana; Nihayatus Sholichah
Dialogika : Jurnal Penelitian Komunikasi dan Sosialisasi Vol. 1 No. 4 (2025): November : Dialogika : Jurnal Penelitian Komunikasi dan Sosialisasi
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/dialogika.v1i4.761

Abstract

This study aims to analyze the optimization of sports equipment procurement in relation to improving the quality of public services in the sports sector in Gelora Tomo, Surabaya City. This study uses the SERVQUAL theoretical approach (Parasuraman, Zeithaml, & Berry, 1988) which includes five main dimensions, namely tangibles, reliability, responsiveness, assurance, and empathy. The research method used was qualitative-quantitative descriptive with data collection through field observation, documentation, and surveys of 150 respondents who used sports facilities. The results of the study showed that the level of optimization of sports equipment procurement was in the category of quite optimal with an average score of 3.49, while the quality of public services increased to 3.68 (good category). The highest improvement occurred in the tangibles and reliability dimensions, while the empathy dimension still needs to be strengthened through public participation and user-based needs evaluation. Theoretically, these results confirm the relevance of the SERVQUAL model in measuring the quality of public services in the sports sector. Optimizing the procurement of effective, transparent, and needs-oriented equipment has proven to be a key determinant in building inclusive, professional, and sustainable sports public services.
Evaluasi Kebijakan Layanan Kenaikan Pangkat Berbasis Siasn di Badan Kepegawaian Daerah Kabupaten Sidoarjo Dzuu Washfi Azhmi; Nihayatus Sholichah; Dandy Patria
RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan Vol. 3 No. 6 (2025): November: RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan
Publisher : Asosiasi Ilmuwan Pendidikan, Sosial, dan Humaniora Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/risoma.v3i6.1265

Abstract

The State Civil Apparatus Information System (SIASN) is a digital platform developed by the State Civil Service Agency (BKD) to manage ASN personnel data and information in Indonesia. This study aims to evaluate the SIASN-based promotion service policy at the Sidoarjo Regency Regional Civil Service Agency based on State Civil Service Agency Regulation Number 7 of 2023. The research method used is qualitative research with data collection techniques through in-depth interviews, participatory observation, and documentation studies. Data analysis uses the Miles and Huberman interactive model, while the evaluation framework uses William Dunn's evaluation criteria which include effectiveness, efficiency, adequacy, responsiveness, and accuracy. The evaluation results show that the SIASN-based promotion service policy at the Sidoarjo Regency BKD has been quite effective in achieving the goal of improving service quality and has a good level of efficiency in reducing bureaucratic flows. However, in terms of adequacy, there are still gaps related to human resources and system integration. The policy's responsiveness to ASN needs is quite good although there is still room for improvement in aspects of communication and data updating. The main obstacles identified include weak validity of personnel data, the absence of a bridging system between SIPEKAT and SIASN, limited human resources, and minimal awareness of ASN in updating independent data.
Implementasi Kebijakan Publik Melalui Sistem Pelayanan Rakyat Sidoarjo di Desa Medaeng Slamet Hariyono; Widyawati Widyawati; Nihayatus Sholichah
RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan Vol. 3 No. 6 (2025): November: RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan
Publisher : Asosiasi Ilmuwan Pendidikan, Sosial, dan Humaniora Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/risoma.v3i6.1268

Abstract

In the current era of digitalization, public needs for fast, efficient, and transparent public services are increasing. The Sidoarjo Regency Government responds to these needs by launching a technology-based public service innovation, namely the Sidoarjo People's Service System (SiPraja) application. This study aims to analyze the implementation of public policy through SiPraja in Medaeng Village, Waru District, Sidoarjo Regency. The method used is descriptive qualitative with data collection techniques through in-depth interviews, participatory observation, and documentation study. Research informants consisted of the Village Head, village officials, SiPraja operators, and community service users. The results show that the implementation of SiPraja in Medaeng Village has been quite good based on the Van Meter and Van Horn indicators, including the size and objectives of the policy, resources, characteristics of implementing agents, attitudes of implementers, inter-organizational communication, and social, economic, political environments. Supporting factors for implementation include high village government commitment, adequate technology infrastructure availability, and active community participation. However, there are still obstacles in the form of uneven digital literacy among the community, especially in the elderly age group, and limited understanding of some residents regarding application usage procedures. This study provides recommendations to increase the intensity of socialization and training on the use of the SiPraja application, as well as optimize the role of RT/RW as community assistance agents.
Evaluasi Peraturan Daerah Nomor 7 Tahun 2021 tentang Penanggulangan Anak Jalanan, Gelandangan dan Pengemis di Kota Pasuruan Jawa Timur Sugiono Sugiono; Nihayatus Sholichah
RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan Vol. 4 No. 1 (2026): Januari: RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan
Publisher : Asosiasi Ilmuwan Pendidikan, Sosial, dan Humaniora Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/risoma.v4i1.1487

Abstract

This research aims to analyze the implementation of social rehabilitation programs for persons with physical disabilities at the Social Affairs Office of Pasuruan City, East Java. Persons with physical disabilities face various challenges in accessing public services and participating in social life, thus requiring comprehensive rehabilitation programs. Using the implementation theory of George C. Edward III, this study examines four critical factors: communication, resources, disposition, and bureaucratic structure. This qualitative research employs a descriptive approach with data collection through in-depth interviews, participant observation, and documentation study. Informants include officials from the Social Affairs Office, rehabilitation program staff, persons with physical disabilities as program beneficiaries, and community members. The results indicate that the implementation of social rehabilitation programs has been running according to established procedures, including physical rehabilitation services, vocational training, and social assistance provision. However, several obstacles were identified, including limited budget allocation, inadequate accessibility of rehabilitation facilities, shortage of trained social workers, and lack of public awareness regarding disability issues. The program has successfully provided assistive devices to 85 beneficiaries and vocational training to 60 persons with physical disabilities in 2023. This study recommends strengthening coordination between related agencies, increasing budget allocation, improving facility accessibility, and conducting socialization to enhance community participation in supporting persons with physical disabilities.  
Inovasi Layanan Kependudukan Duta Hatiku (Dukcapil Tanggap Bencana Harapan Timbul Kembali Utuh dari Disdukcapil Sidoarjo Mimik Indayana; Widyawati Widyawati; Nihayatus Sholichah
RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan Vol. 4 No. 1 (2026): Januari: RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan
Publisher : Asosiasi Ilmuwan Pendidikan, Sosial, dan Humaniora Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/risoma.v4i1.1490

Abstract

This research aims to analyze the innovation in population services, called Duta Hatiku (Dukcapil Tanggap Bencana Harapan Timbul Kembali Utuh/Civil Registration Disaster Response: Hope Rises Again Completely), implemented by the Department of Population and Civil Registration (Disdukcapil) of Sidoarjo Regency. This innovation was developed as a quick response service for disaster victims who lost their identity documents. Drawing on the public service innovation theory of Mulgan and Albury, this study examines the novelty, implementation, and impact of the Duta Hatiku program. This qualitative research employs a descriptive approach, with data collected through in-depth interviews, observation, and documentation at Disdukcapil Sidoarjo during May-July 2025. Informants include program managers, field officers, disaster victims as service beneficiaries, and related stakeholders. The results indicate that the Duta Hatiku innovation has successfully provided rapid population document recovery services to disaster victims, with an average service completion time of only 2-3 days, compared to the standard 14 days. The program utilizes mobile service units equipped with portable equipment for on-site document processing at disaster locations. Since its implementation, the program has served 2,847 disaster victims from various incidents, including floods, fires, and landslides. The innovation demonstrates strong characteristics of novelty in service delivery approach, significant improvement in service accessibility, and positive impact on community resilience. This study recommends strengthening coordination with disaster management agencies, expanding mobile unit capacity, developing integrated database systems, and replicating the model to other regions.
Collaborative Governance dalam Pengembangan Desa Wisata Berkelanjutan: Program Bakti BCA sebagai Acuan Akselerasi Pariwisata Desa di Kabupaten Tuban Aura Alviani Zahra; Nihayatus Sholichah; Dandy Patria W; Ika Devy Pramudiana
RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan Vol. 4 No. 1 (2026): Januari: RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan
Publisher : Asosiasi Ilmuwan Pendidikan, Sosial, dan Humaniora Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/risoma.v4i1.1497

Abstract

Sustainable tourism village development requires effective multi-party collaboration between government, private sector, and communities. This study aims to analyze the implementation of Collaborative Governance in the Bakti BCA Program as a reference for accelerating village tourism in Tuban Regency. The research method used is a qualitative approach with data collection techniques through in-depth interviews, observation, and document analysis at four assisted locations namely Bektiharjo Tourism Village, Kelapa Beach, Geger Tourism Village, and Sowan Beach. The results showed that the Bakti BCA Program has successfully implemented Collaborative Governance principles through inclusive multi-stakeholder involvement, formal and structured collaboration processes, consensus-based decision making, and shared value creation. The program had a significant positive impact with a 428% increase in total tourist visits, 559% growth in MSMEs, and 156% increase in community income during the 2021-2024 period. The collaboration between PT Bank Central Asia Tbk, Tuban Regency Government, and local communities can serve as a reference model for sustainable tourism village development in other regions with strengthening self-reliance strategies for long-term sustainability.
Digital Public Communication Innovation SHOLAWAT BRO: The Use of WhatsApp Broadcasting to Overcome Service Disinformation at UPT SAMSAT North Malang and Batu City Aris Sunarya; Mariah bt Darus; Sri Khamariyah; Widyawati Widyawati; Nihayatus sholichah
JOURNAL OF ADMINISTRATIVE AND SOCIAL SCIENCE Vol. 5 No. 2 (2024): Juli: Journal of Administrative and Social Science
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jass.v5i2.2607

Abstract

Disinformation in public services is a systemic problem that hampers bureaucratic efficiency and directly harms citizens, particularly in motor vehicle administration units with dynamic procedures and frequently changing regulations. This study aims to analyze the SHOLAWAT BRO (Sosialisasi Lewat Whatsapp Broadcasting) innovation as a WhatsApp Broadcasting-based digital public communication system developed by UPT SAMSAT Malang Utara and Batu Kota to address service disinformation. The analysis was conducted using two theoretical frameworks: Rogers' Diffusion of Innovation Theory (2003) through five innovation attributes and Cangara's Digital Public Communication Model (2016) through six communication elements. This study employed a descriptive qualitative approach with data collection techniques consisting of in-depth interviews with seven informants, non-participatory observation, and documentation study, analyzed using the interactive model of Miles, Huberman, and Saldaña (2014) with data validity established through source and method triangulation. The findings indicate that SHOLAWAT BRO fulfills all innovation diffusion attributes and public communication elements synergistically, resulting in a decrease in document rejection rates from 8.5 percent to 1.7 percent, an 88.35 percent reduction in disinformation complaints, an increase in the Community Satisfaction Index on the information aspect from 2.61 to 3.71 on a four-point scale, and a 734.8 percent growth in registered contacts over three years of implementation. This study concludes that SHOLAWAT BRO represents an effective, inclusive, and highly replicable anti-disinformation digital public communication model for other public service agencies in Indonesia within the framework of bureaucratic digital transformation.
Determination of Internalization of Moral Work Culture in Constructing the Integrity of East Java Social Service Apparatus Sri Kamariyah; Nur Rusydina bt Khadzali; Aris Sunarya; Nihayatus Sholichah; Widyawati Widyawati
JOURNAL OF ADMINISTRATIVE AND SOCIAL SCIENCE Vol. 5 No. 2 (2024): Juli: Journal of Administrative and Social Science
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jass.v5i2.2609

Abstract

This research aims to analyze the determination of the internalization of BerAKHLAK work culture in constructing apparatus integrity within the Social Services Department of East Java Province. In the context of modern bureaucratic transformation, Civil Servants (ASN) are required to have a strong work culture foundation as a moral compass to avoid practices that deviate from professional ethics. The Social Services Department possesses unique characteristics as it interacts directly with vulnerable social groups, necessitating personnel with unwavering integrity and moral immunity against the temptation of abusive authority. Utilizing a qualitative descriptive approach with a case study design, this research dissects the phenomenon of value internalization holistically through in-depth interviews, observation, and documentation. The results indicate that the internalization process of BerAKHLAK (Service-Oriented, Accountable, Competent, Harmonious, Loyal, Adaptive, and Collaborative) is carried out through a social construction dialectic encompassing stages of externalization, objectification, and internalization. Phenomenological findings suggest a paradigm shift from formalistic integrity toward substantive integrity, where values ​​such as Accountability and Loyalty are no longer viewed merely as regulatory burdens but as manifestations of moral responsibility rooted in individual conscience. The habituation process through routine actions, such as consistently precise data verification, has created an "ethical sedimentation" that transforms honest behavior into an instinctive or automatic self-governing action. Furthermore, the Harmonious and Collaborative dimensions have successfully established peer-supervision mechanisms and a collective social identity that strengthens the organization's moral fortress through collective social shame against deviations. The integration of Competent and Adaptive values ​​also proves to be a primary determinant in mitigating ethical risks, where technical professionalism encourages personnel to remain transparent despite complex field pressures. Overall, the internalization of BerAKHLAK work culture has successfully reconstructed the integrity of the East Java Social Services apparatus into a stable social reality, which not only transforms work methods but also builds public trust through quality and equitable service.
Co-Authors Aris Sunarya Aura Alviani Zahra Charity Oktoliya Dandy Patria Dandy Patria W Dandy Patrija W Dzuu Washfi Azhmi Fatah, Zainal Febian, Denny Fedianty Augustinah Firdiansyah Arief Arianto Hilmi Nur Huda Al Mubaroq Ika Devi Pramudiana Ika Devy Pramudiana Ika Devy Pramudiana Ika Devy Pramudiana Kamariyah, Sri Lafina, Alfonsus Rahanratu M. Mario Alfian Mariah bt Darus Mas’odi Mas’odi Mimik Indayana Mohammad Jainuri Jayanto Nanang Sujianto Nur Rusydina bt Khadzali Pramudiana, Ika Devi Putra, Kresna Adhi Prahmana Raditya Adi Kartika Rizki Amalia Oktaviana Sapto Pramono Slamet Hariyono Sri Kamariyah Sri Kamariyah Sri Khamariyah Sri Roekminiati Sugiono Sugiono SUTIKNO Ulu, Valeria Uyum, Lina Lafilatul Vonny Carnela Febri Rustandy Wardhono, Hendro Widi Astuti Widyawati Widyawati Widyawati Widyawati Widyawati Wijianto Wijianto Yulafreean Dwi Andianto