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All Journal ASKETIK: Jurnal Agama dan Perubahan Sosial Jurnal Komunikasi Profesional Jurnal Ilmiah Manajemen Publik dan Kebijakan Sosial Dedication : Jurnal Pengabdian Masyarakat Jurnal Mediasosian : Jurnal Ilmu Sosial dan Administrasi Negara Majalah Ilmiah Cahaya Ilmu Journal of Management and Social Sciences International Journal of Scientific Multidisciplinary Research (IJSMR) Jurnal Sadewa: Publikasi Ilmu Pendidikan, Pembelajaran dan Ilmu Sosial MULTIPLE: Journal of Global and Multidisciplinary Mutiara : Jurnal Ilmiah Multidisiplin Indonesia Jurnal Nakula: Pusat Ilmu Pendidikan, Bahasa Dan Ilmu Sosial Wissen: Jurnal Ilmu Sosial dan Humaniora Aksi Kita: Jurnal Pengabdian Kepada Masyarakat Dialogika : Jurnal Penelitian Komunikasi dan Sosialisasi
Nihayatus Sholichah
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Social Sciences Transportation Other

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Manajemen Konflik dan Koordinasi Antar Unit Kerja di Lingkungan Dinas Pendidikan dan Kebudayaan Kabupaten Sidoarjo dalam Implementasi Program Prioritas Daerah Widi Astuti; Widyawati Widyawati; Nihayatus Sholichah
WISSEN : Jurnal Ilmu Sosial dan Humaniora Vol. 3 No. 4 (2025): November : WISSEN : Jurnal Ilmu Sosial dan Humaniora
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/wissen.v3i4.1373

Abstract

This research intends to examine conflict resolution and collaboration between units in the Department of Education and Culture of Sidoarjo Regency while carrying out regional priority programs. The research background arises from the increasing intricacy of bureaucracy and the overlapping jurisdictions among divisions, which impact the efficiency of implementing educational programs. This research utilizes a qualitative case study method, gathering data through comprehensive interviews, participatory observation, and analysis of institutional documents. Informants consist of structural officials, operational staff, and external partners like school leaders and education inspectors. The results indicate that conflicts can be functional or dysfunctional; functional conflicts encourage creativity in problem-solving, whereas dysfunctional ones obstruct cross-sector collaboration. Collaboration between units is successful on a technical basis but still lacks strength in the stages of planning and policy assessment. The conversation emphasizes that transformational leadership, transparent communication, and teamwork are vital for minimizing conflicts and improving coordination. In summary, the success of implementing regional priority programs in the Sidoarjo Education and Culture Office significantly relies on flexible conflict resolution and inter-sector cooperation founded on teamwork and openness.
Optimization of Sports Equipment Procurement in Improving the Quality of Public Services in the Field of Sports in Gelora Tomo City Surabaya M. Mario Alfian; Ika Devy Pramudiana; Nihayatus Sholichah
Dialogika : Jurnal Penelitian Komunikasi dan Sosialisasi Vol. 1 No. 4 (2025): November : Dialogika : Jurnal Penelitian Komunikasi dan Sosialisasi
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/dialogika.v1i4.761

Abstract

This study aims to analyze the optimization of sports equipment procurement in relation to improving the quality of public services in the sports sector in Gelora Tomo, Surabaya City. This study uses the SERVQUAL theoretical approach (Parasuraman, Zeithaml, & Berry, 1988) which includes five main dimensions, namely tangibles, reliability, responsiveness, assurance, and empathy. The research method used was qualitative-quantitative descriptive with data collection through field observation, documentation, and surveys of 150 respondents who used sports facilities. The results of the study showed that the level of optimization of sports equipment procurement was in the category of quite optimal with an average score of 3.49, while the quality of public services increased to 3.68 (good category). The highest improvement occurred in the tangibles and reliability dimensions, while the empathy dimension still needs to be strengthened through public participation and user-based needs evaluation. Theoretically, these results confirm the relevance of the SERVQUAL model in measuring the quality of public services in the sports sector. Optimizing the procurement of effective, transparent, and needs-oriented equipment has proven to be a key determinant in building inclusive, professional, and sustainable sports public services.
Co-Authors Aris Sunarya Charity Oktoliya Dandy Patrija W Fatah, Zainal Febian, Denny Fedianty Augustinah Firdiansyah Arief Arianto Hilmi Nur Huda Al Mubaroq Ika Devi Pramudiana Ika Devy Pramudiana Ika Devy Pramudiana Ika Devy Pramudiana Kamariyah, Sri Lafina, Alfonsus Rahanratu M. Mario Alfian Mas’odi Mas’odi Mohammad Jainuri Jayanto Nanang Sujianto Pramudiana, Ika Devi Putra, Kresna Adhi Prahmana Raditya Adi Kartika Rizki Amalia Oktaviana Sapto Pramono Sri Kamariyah Sri Kamariyah Sri Roekminiati SUTIKNO Ulu, Valeria Uyum, Lina Lafilatul Vonny Carnela Febri Rustandy Wardhono, Hendro Widi Astuti Widyawati Widyawati Widyawati Widyawati Widyawati Wijianto Wijianto Yulafreean Dwi Andianto