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All Journal International Journal of Advances in Applied Sciences Jurnal Simetris Jurnal Ilmiah Rekayasa dan Manajemen Sistem Informasi Computatio : Journal of Computer Science and Information Systems Jurnal Informatika CogITo Smart Journal Techno Nusa Mandiri : Journal of Computing and Information Technology Jurnal Teknoinfo INTECOMS: Journal of Information Technology and Computer Science JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Jurnal SITECH : Sistem Informasi dan Teknologi Journal of Information Systems and Informatics Jurnal Akuntansi Bisnis Jurnal Teknologi Dan Sistem Informasi Bisnis JATI (Jurnal Mahasiswa Teknik Informatika) INFORMASI (Jurnal Informatika dan Sistem Informasi) JIKA (Jurnal Informatika) Infotek : Jurnal Informatika dan Teknologi Infotech: Journal of Technology Information Journal of Economics and Business UBS Jurnal AbdiMas Nusa Mandiri Journal of Business and Audit Information System (JBASE) Jurnal Pengabdian dan Kewirausahaan Bulletin of Computer Science Research Konstelasi: Konvergensi Teknologi dan Sistem Informasi Jurnal Informatika Teknologi dan Sains (Jinteks) Jurnal Algoritma Jurnal Sains dan Teknologi Innovative: Journal Of Social Science Research Nuansa Informatika Jurnal Ragam Pengabdian
Francka Sakti Lee
Universitas Bunda Mulia
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Mechanical Engineering Physics Public Health Social Sciences Other

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BIMBINGAN DAN DUKUNGAN PENERAPAN PENGGUNA TEKNOLOGI PADA PERUSAHAAN KONSULTAN TI Lee, Francka Sakti; Andry, Johanes Fernandes; Terry, Johanes; Liawen, Callista Chrestella; Theresia, Jennifer
Jurnal Pengabdian dan Kewirausahaan Vol 10, No 1 (2026): Jurnal Pengabdian dan Kewirausahaan
Publisher : Universitas Bunda Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30813/jpk.v10i1.9896

Abstract

Brainware refers to individuals directly involved in operating, organizing, and managing computer systems, which are a crucial component of an information system. Standard Operating Procedures (SOPs) are documents that explain responsibilities and how each task is performed to support specific company goals. An IT Security Policy plays a role in implementing the necessary measures to minimize and anticipate potential threats to a company's confidential information. Enhancing consumer data security is not only an individual's responsibility but also the organization's in building consumer trust and complying with regulations. The variety and variability of risks are concerns for all companies. The increasing use of the internet has led to a rise in data breaches caused by more cyberattacks. Companies today face threats that can jeopardize their reputation, highlighting the role of brainware in addressing these threats. Therefore, awareness and knowledge of each individual are necessary to motivate the implementation of steps to overcome these threats. An IT Security Policy can be implemented with the expectation that all parties involved know their specific responsibilities within a company. This is necessary to maintain the technological ecosystem within a corporate organization.
Rancang Bangun Sistem Informasi Penyewaan Bus Berbasis Web pada PT XYZ Azhari, Ozmar; Bili, Wibi Alfari; Isputrawan, M. Fauzi; Honni, Honni; Lee, Francka Sakti
JBASE - Journal of Business and Audit Information Systems Vol 9, No 1 (2026): JBASE - Journal of Business and Audit Information Systems
Publisher : Universitas Bunda Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30813/jbase.v9i1.9900

Abstract

The advancement of Information Technology (IT) has driven business processes to become more efficient and has contributed to improving service quality. However, PT XYZ, a company engaged in bus rental services, still relies on manual record-keeping in its operational activities, which may lead to data inaccuracies, document loss, and delays in generating transaction reports. This study aims to design and develop a web-based bus rental information system to improve the efficiency of booking processes, data management, and reporting. This research adopts a qualitative approach with data collection techniques including interviews, observations, and literature review. The system is developed using the Software Development Life Cycle (SDLC) with the Waterfall model and is designed using Unified Modeling Language (UML). The results show that the developed system is able to facilitate the bus booking process, reduce recording errors, and support faster and more integrated transaction reporting. Therefore, the system can enhance operational effectiveness and improve service quality at PT XYZ.
Information System Audit in a Spare Parts Distribution Company Using the ITIL V3 Service Strategy Framework Francka Sakti Lee; Yunianto Purnomo; Honni; Christian Kurniadi Jusuf; Samuel Winata; Steven Saputra
Journal of Information System and Informatics Vol 8 No 2 (2026): April
Publisher : Asosiasi Doktor Sistem Informasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63158/journalisi.v8i2.1532

Abstract

Information system audits play an important role in evaluating the effectiveness, governance, and strategic alignment of IT services within organizations. This study assesses the capability level of IT service strategy implementation in a spare-parts distribution company using the ITIL V3 framework, with a focus on three Service Strategy sub-processes: Service Portfolio Management, Financial Management, and Demand Management. A qualitative case study approach was employed through semi-structured interviews and document analysis involving key personnel responsible for IT service operations. Capability assessment used a binary scoring method, where Fully Achieved was rated as 1 and Not Achieved as 0, and the aggregated results were mapped to capability levels. The findings show that the organization operates between Level 2 (repeatable) and Level 3 (defined), indicating that core processes have been documented and partially implemented, but are not yet fully integrated across functions. Key gaps were identified in internal coordination, management information, monitoring practices, and customer interface mechanisms. The study recommends strengthening service governance through clearer policies, better cross-functional coordination, and more integrated monitoring to improve IT service performance and business alignment.
PENGEMBANGAN APLIKASI REMINDER ONLINE PAYMENT KOST BERBASIS MOBILE Yemima Monica Geasela; Kevin Christianto; Francka Sakti Lee; Fidelia Novena Doa; Angie Wiyani Putri
Infotech: Journal of Technology Information Vol 11, No 2 (2025): NOVEMBER
Publisher : ISTEK WIDURI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37365/jti.v11i2.571

Abstract

The advancement of mobile technology provides opportunities for digital transformation in small-scale property businesses, including boarding house (kost) management. This research focuses on developing a Mobile-Based Reminder Online Payment Application for Kost using the Mobile Application Development Life Cycle (MADLC) method. The application is designed to automate payment processes through a virtual account system and provide real-time reminder notifications for both tenants and owners.The development stages included requirement identification, system design using UML diagrams, database structuring with MySQL, and interface implementation. The testing process employed User Acceptance Testing (UAT) to validate system functionality and user satisfaction. The results show that users successfully received automatic payment notifications based on the configured due dates, and all online payment transactions were accurately recorded in the system database without errors. This study concludes that the MADLC approach effectively supports the structured development of mobile applications for digital payment and reminder management in boarding houses. The UAT results confirm that the application meets user expectations in terms of functionality, ease of use, and transaction accuracy.
PENINGKATAN PERFORMA MODEL MACHINE LEARNING UNTUK DETEKSI DINI POLYCYSTIC OVARY SYNDROME MELALUI KOMBINASI METODE PREPROCESSING Ahya Radiatul Kamila; Francka Sakti Lee; Johanes Fernandes Andry
Infotech: Journal of Technology Information Vol 11, No 2 (2025): NOVEMBER
Publisher : ISTEK WIDURI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37365/jti.v11i2.448

Abstract

Polycystic Ovary Syndrome (PCOS) is one of the most common hormonal disorders experienced by women of reproductive age and can lead to various health problems, including menstrual irregularities, infertility, and an increased risk of metabolic diseases. Early detection of PCOS is essential to minimize long-term impacts and improve the quality of life for patients. This study aims to identify effective data preprocessing strategies to enhance the performance of classification models for PCOS detection. The dataset used is open source, consisting of 541 participants with 45 clinical and laboratory features. The main challenges encountered include the presence of many missing values, an imbalanced target class distribution, and a large number of independent features. To address these issues, a series of preprocessing steps were applied, including missing value imputation, data balancing using the Synthetic Minority Over-sampling Technique (SMOTE), and dimensionality reduction using Principal Component Analysis (PCA). A classification model was built using the Random Forest algorithm, and its performance was compared before and after applying PCA. The evaluation results show that before PCA, the model achieved an accuracy of 87.5%, precision of 86%, recall of 86%, and an F1-score of 86%. After applying PCA, performance improved to an accuracy of 90%, precision of 89%, recall of 89%, and an F1-score of 89%. These findings indicate that the right combination of preprocessing strategies, particularly SMOTE and PCA, can significantly improve the efficiency and effectiveness of models in detecting PCOS, thereby supporting the development of more reliable medical decision support systems.
RANCANG BANGUN APLIKASI INVENTORI DENGAN METODE PULL INVENTORY PADA PERUSAHAAN PERANGKAT JARINGAN Martinez Nicholas; Francka Sakti Lee
Infotech: Journal of Technology Information Vol 11, No 2 (2025): NOVEMBER
Publisher : ISTEK WIDURI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37365/jti.v11i2.564

Abstract

A network equipment company specializing in the provision of switches and servers still faces challenges in stock management because the recording of outgoing goods and inventory withdrawal transactions is still done manually using notebooks and Excel. This condition causes problems such as delays in data updates, difficulties in monitoring stock availability in real time, and the risk of discrepancies between data and conditions in the warehouse. The objective of this research is to design and implement a web-based inventory application using a pull inventory approach, where stock is recorded only upon actual demand from projects or customers. This strategy helps reduce the likelihood of overstocking or understocking. Based on testing results, the developed application can support the recording of outgoing goods, provide real-time availability information, and generate useful reports for management, thereby supporting the efficiency, accuracy, and integration of the company's business processes.
Sistem Informasi Reminder Payment kepada Penyewa Apartemen melalui Kanal Informasi Steven Winata; Francka Sakti Lee
Jurnal Algoritma Vol 23 No 1 (2026): Jurnal Algoritma
Publisher : Institut Teknologi Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33364/algoritma/v.23-1.3377

Abstract

The manual management of rent payments often leads to delays in sending billing information and difficulties in monitoring tenants’ payment status. This study designs a Payment Reminder Information System for apartment tenants via a web-based information channel, assisting in the monitoring of bills and payments and providing payment reminders in a more structured manner, using the Waterfall method, which includes the stages of planning, analysis, design, implementation, and testing. Unified Modeling Language (UML) was used in the system’s design. The developed system offers features for invoice management, payment information delivery, payment proof upload, payment validation, and the sending of payment reminders via channels such as WhatsApp, email, and a web-based information system. The research results indicate that the system can help administrators monitor tenant payments in a more structured manner and facilitate the delivery of payment information, thereby reducing payment delays.
ANALISIS TATA KELOLA SERVICE DESIGN PERUSAHAAN STARTUP MENGGUNAKAN FRAMEWORK ITIL V3 Yunianto Purnomo; Honni Honni; Yanthi Carolina; Francka Sakti Lee; Byron Harnope; Kevin Tanuwidjaya
Infotech: Journal of Technology Information Vol 12, No 1 (2026): JUNI
Publisher : ISTEK WIDURI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37365/jti.v12i1.613

Abstract

Information technology plays a strategic role in supporting business sustainability and enhancing value creation in startup companies. To ensure optimal service quality, structured and standardized IT service governance is required, one of which can be implemented using the ITIL V3 framework. The Service Design domain in ITIL V3 focuses on designing IT services, including infrastructure, architecture, processes, and policies that support service quality. This study aims to analyze IT service governance within the Service Design domain in a startup company, with a specific focus on the Capacity Management subdomain. This research adopts a qualitative case study approach, with data collected through semi-structured interviews involving relevant stakeholders. Data analysis is conducted by comparing the existing organizational practices with ITIL V3 best practices using a gap analysis method. The results indicate that the implementation of Capacity Management has not been fully optimized, particularly in terms of capacity planning, performance monitoring, and process documentation. This study provides strategic recommendations to improve alignment with ITIL V3 standards, thereby enhancing IT service quality and operational efficiency in startup environments.
REDESAIN WEBSITE E-COMMERCE PADA PERUSAHAAN PENJUALAN KOPI MENGGUNAKAN METODE WATERFALL Lina Noviana; Francka Sakti Lee
Infotech: Journal of Technology Information Vol 12, No 1 (2026): JUNI
Publisher : ISTEK WIDURI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37365/jti.v12i1.614

Abstract

Previously, the company’s website functioned only as a static company profile and was unable to facilitate online sales transactions. This limitation affected market expansion opportunities and reduced the efficiency of sales data management. This study aimed to redesign the website interface and develop an e-commerce system to address these issues. The research applied the waterfall method, which consists of the analysis, design, implementation, testing, and final system stages. The result of this development is an integrated e-commerce website that supports independent customer transactions, including product exploration, shopping cart management, checkout, payment processing, and order tracking. Based on the conducted testing and user evaluation, the developed system was able to operate properly and support digital transaction activities more effectively. The redesign of the website successfully transformed the company profile platform into a functional e-commerce system that is more interactive and structured.
APLIKASI WEB MANAJEMEN KEPEMUDAAN DI ORGANISASI KEAGAMAAN JAKARTA BARAT Rion Comeron; Francka Sakti Lee
JATI (Jurnal Mahasiswa Teknik Informatika) Vol. 10 No. 2 (2026): JATI Vol. 10 No. 2
Publisher : Institut Teknologi Nasional Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36040/jati.v10i2.17210

Abstract

Perkembangan teknologi digital mendorong efisiensi pengelolaan data dalam berbagai organisasi, termasuk organisasi keagamaan. Namun, pengelolaan kegiatan dan data kepemudaan yang masih dilakukan secara terpisah menggunakan file Word atau Excel menimbulkan permasalahan seperti sulitnya akses data secara terpusat, terjadinya duplikasi, serta risiko kehilangan data. Penelitian ini bertujuan untuk mengembangkan aplikasi web manajemen kepemudaan yang mampu mengintegrasikan data anggota dan kegiatan guna mendukung administrasi pengurus secara lebih efektif. Metode pengembangan sistem yang digunakan adalah Extreme Programming (XP) dengan pendekatan iteratif dan kolaboratif, serta dilakukan pengujian fungsional menggunakan User Acceptance Testing (UAT) berdasarkan black box. Hasil penelitian menunjukkan bahwa aplikasi web yang dikembangkan mampu menyediakan fitur login, manajemen anggota, publikasi dan pendaftaran kegiatan, notifikasi, serta penyimpanan data terpusat. Berdasarkan hasil pengujian UAT dari black box, seluruh fungsi utama sistem berjalan sesuai dengan skenario yang diharapkan, sehingga aplikasi dinyatakan layak digunakan untuk mendukung kegiatan pelayanan dan administrasi kepemudaan di organisasi keagamaan.
Co-Authors Agustina, Agustina Agustinus Frits Wijaya Ahya Radiatul Kamila Ananda, Deah Ananda, Vincent Ray Anatasia, Velly Andrian, Andrian Andrian, Kelvin Andry, Johanes Fernandes Andry, Johanes Fernandes Angellia Onggo, Kallista Angie Wiyani Putri Angie Wiyani Putri Angie Wiyani Putri Anwar, Sahrul Aprilia, Keysia Arron, Rivaltino Arvin, Bryan Aryani, Dini Ayu Azhari, Ozmar Bernadus Gunawan Sudarsono Bernadus Gunawan Sudarsono Bernanda, Devi Yurisca Bili, Wibi Alfari Brainard, Aryo Breliastiti, Ririn Breliastiti, Ririn Buananta, Septian Eka Ady Budiyantara, Agus Byron Harnope Charolina, Yanthi Charolina, Yanthi - Christian Kurniadi Jusuf Christianto, Kevin Christy, Vania Cornelius, Wilson Delly Vera Deny, Deny Derhass, Gerry Hudera Deswin Auliyaa Rabbani Devi Yurisca Bernanda Dinata, David Freggy Dylen, Varel Eko Ariawan EKO WAHYU PRASETYO Endi Putro Fandevi Maitri Felicia, Jennifer Felliks F. Tampinongkol Fenardi, Okky Fernando, Lukas Fernando, William Fidelia Novena Doa Fidelia Novena Doa Geasela, Yemima Monica Geasela, Yemima Monica Gerry Hudera Derhass Giovanni Alvaro Gunawan Sudarsono, Bernadus Hendy Tannady Honni Honni Honni Honni Honni Honni, Honni Honni, Honni Huang, Calvin Ignatius Adrian Mastan Isputrawan, M. Fauzi Johanes Fernandes Andry Johanes Fernandes Andry Johanes Fernandes Andry Jovannia Grisella Eka Putri Jusia Amanda Ginting Kastanya, Lidia Kenji Tjandra Kenvil Lesmana Kevin Christianto Kevin Christianto Kevin Christianto Kevin Christianto Kevin Tanuwidjaya KEZIA, KEZIA Lesmana, Kenvil Liawen, Callista Chrestella Liliana, Lydia Limawal, Isabelle Ivana Lina Noviana Lydia Liliana M. Fauzi Isputrawan Marco Antonio Narahaba Martinez Nicholas Marvelino, Matthew Matthew, Randy Mega Henia Br Ginting Meyliana, Sintia Michael Pranata Monica Clara Monica Geasela, Yemima Mulyo, Jonathan Riady Nababan, Andika Jakaria Nadia Karepowan Natanael Cristo Nelson, Catheryn Iona Neti Amalia Ngurah Suryantara, I Gusti Nisrina, Alaniah Noviana, Lina Nurken, Brian Prasnavira Nurprihatin, Filscha Octaviana, Annabel Onggo, Kallista Angelia Owen, Bryan Paramita Rosadi Piter, Dicsi Purnomo, Yunianto Putra, Rakassiwi Ayudharma Putu Sita Witari Rahman, Muhammad Ryo Reynaldi Ekklesia Rion Comeron Rudi, Ardian Brian Pratama Samuel Winata Samuel Winata Sander, Ongky Alex Santoso, Andi Putra Setiawan, Selly Setyaningsih, Putry Wahyu Shiang Lung Felix Stevanus Stevanus Steven Saputra Steven Steven Steven Steven Steven Winata Sudarsono, Bernandus Gunawan Sulaeman, Asvian Surianto Surianto Suryantara, I Gusti Ngurah Tampinongkol, Felliks F Tanjaya, Verawaty Teady Matius Surya Mulyana Terry, Johanes Theresia, Jennifer Vania Christy Vania Christy Verawaty Verawaty Very Budiyanto Very Budyanto Wandy Wandy Wiedjaya, Handry Wijaya, Hermawan William Darma William Heber Wincent, Wincent Witari, Putu Sita Witari, Putu Sita Yanthi Carolina Yeba Teo Reinhad Gunawan Yeba Teo Reinhad Gunawan Yemima Monica Geasela Yemima Monica Geasela Yunianto Purnomo Yunianto Purnomo Yunianto Purnomo Yusup, Christian Ronaldo