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All Journal Jurnal Matematika EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Communicatus: Jurnal Ilmu Komunikasi BAREKENG: Jurnal Ilmu Matematika dan Terapan Paedagoria : Jurnal Kajian, Penelitian dan Pengembangan Kependidikan Andragogi: Jurnal Diklat Teknis Pendidikan dan Keagamaan EDUKATIF : JURNAL ILMU PENDIDIKAN Indonesian Journal of Electrical Engineering and Computer Science G-Tech : Jurnal Teknologi Terapan Majalah Ilmiah Matematika dan Statistika (MIMS) Jurnal Riset Pembelajaran Matematika Sekolah Jurnal Statistika dan Aplikasinya Jurnal Pendidikan Annals of Mathematical Modeling Euler : Jurnal Ilmiah Matematika, Sains dan Teknologi Wawasan: Jurnal Kediklatan Balai Diklat Keagamaan Jakarta Jurnal Pengabdian Kepada Masyarakat Jurnal Pengabdian Kepada Masyarakat Patikala As-Sidanah : Jurnal Pengabdian Masyarakat Indonesian Community Journal AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Jurnal Natural
Selly Anastassia Amellia Kharis
Mathematics Department, Faculty Of Science And Technology, Universitas Terbuka, Indonesia
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Journal : Jurnal Matematika

 1 
Analisis Sistem Antrean Pelayanan Administrasi Pasien di Klinik dr. Asih Krustiyani, Probolinggo, Jawa Timur Kharis, Selly Anastassia Amellia
Jurnal Matematika Vol 13 No 1 (2023)
Publisher : Publisher : Mathematics Department, Faculty of Mathematics and Natural Sciences, Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JMAT.2023.v13.i01.p156

Abstract

The discussion taken in this research is "How is the queue system for patient administration services at the Dr. Asih Krustiyani clinic in Probolinggo City". The purpose of this research is to determine the patient queue administration service system at dr. Asih Krustiyani Probolinggo. From the results of the calculation of the performance analysis of the queuing system using the Single Change Single Phase (M/M/1) method. On Mondays, the most patients who come, the highest average is at 19.00 - 20.00 WIB, where the average time required for patients to wait the longest in the queue is 0.09 minutes and the shortest time is 20.00 - 21.00 WIB for 0, 04 minutes. The longest time required by the patient on the system is 0.14 minutes, namely at 19.00 – 20.00 WIB and the shortest time is 0.1 minutes, which is at 18.00 – 19.00 WIB. And 0.061 minutes per patient for the longest waiting time in line with a single server.fluctuated with greater amplitude.
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