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All Journal Jupiter Jurnal Informatika Sinkron : Jurnal dan Penelitian Teknik Informatika International Journal of Artificial Intelligence Research INTEGER: Journal of Information Technology Jurnal Penelitian Pendidikan IPA (JPPIPA) JOURNAL OF APPLIED INFORMATICS AND COMPUTING Jurnal Informasi dan Komputer Jurnal Teknologi Informasi dan Pendidikan Building of Informatics, Technology and Science JSR : Jaringan Sistem Informasi Robotik Journal of Computer System and Informatics (JoSYC) Journal of Computer Networks, Architecture and High Performance Computing Soeropati: Journal of Community Service Journal of Applied Data Sciences Journal of Technology and Informatics (JoTI) TRANSFORMASI : JURNAL PENGABDIAN PADA MASYARAKAT Jurnal Publika Pengabdian Masyarakat Jurnal Ilmu Siber dan Teknologi Digital Seminar Nasional Riset dan Teknologi (SEMNAS RISTEK) IJISCS (International Journal of Information System and Computer Science)
Triloka, Joko
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Journal : Journal of Technology and Informatics (JoTI)

 1 
Performance Measurement of the Info BMKG Application Using the Information Technology Infrastructure Library (ITIL) V.4 Framework Susilo, Budi; Triloka, Joko
Journal of Technology and Informatics (JoTI) Vol. 8 No. 1 (2026): Vol. 8 N. 1 (2026)
Publisher : Universitas Dinamika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37802/joti.v8i1.1175

Abstract

The Meteorology, Climatology, and Geophysics Agency (BMKG) provides information to the public through the Info BMKG mobile application. This app delivers data on earthquakes, early warnings, weather, climate, and other meteorological topics. Observations, interviews, and user reviews from the Google Play Store highlight several issues. These include an unstructured display, inaccurate location information, and delays in earthquake notifications. To address these, the application’s performance was evaluated using the ITIL V4 management practices. The assessment collected questionnaire data from internal users, stakeholders, and the public. Analysis showed an average maturity level of 4.56, with the largest gap (0.76) in service desk management. Recommendations for improvement were provided for each management activity. These aim to ensure best practices in the application. With these findings, the Info BMKG app is seen as applying continuous improvement practices based on ITIL V4, supporting IT integration, and enhancing organizational quality, efficiency, and adaptability.
Co-Authors Abda Abda Amidayantik, Damil Andani, Mia Andika, Tahta Herdian Andini, Dwi Yana Ayu Aras, Irsan Arie Ardiansyah, Arie Aris Kurniawan Assidik, Reksa Qodri Aviv Fitria Yulia Aziz, RZ. Abdul Badri, Rico Elhando Bintoro, Panji Budi Susilo Chairani Chairani Dewi, Deshinta Arrova Effendi, Mukhammad Khoirul Eko Setiawan, Agustinus Fadila, Kurnia Fauzi, Adi Ahmad Fitriana, Jesi Goesderilidar handoyo widi nugroho Hartono Hartono Indera Indera Kurnia Muludi Kurniawan Kurniawan Kurniawan, Tri Basuki Kurniawan, Wildan Indra M Said Hasibuan Maizary, Ary Mutiara, Suci Nouvan, M. Ahadi Novita Sari Nur ‘Azah Pramodiyo Wilantara, Rangga Priyatna, Aziz R Rizal Isnanto Rachmadi, Rachmadi Rintiana, Rintiana Rio Kurniawan Saputra, Muhammad Seyhan Siti Maesaroh Sugianto, Dian Sutedi Sutedi Tarjono Wasilah Wasilah Wibaselppa, Anggawidia Y. Suhendro Yusuf Irianto, Suhendro Zulkifli