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OPTIMALISASI PENGADUAN PASIEN RUMAH SAKIT BERBASIS WEBSITE DENGAN METODE PROTOTYPE Brigita Maila Feriyani Wensen; Endang Setyawati; Carolina Ety Widjayanti
Jotika Journal In Management and Entrepreneurship Vol. 4 No. 1 (2024): Agustus
Publisher : Jotika English and Education Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56445/jme.v4i1.162

Abstract

Penelitian ini merupakan pengembaangan sistem informasi berbasis website pada pengaduan atau komplain di Rumah Sakit Umum St. Elisabeth Purwokerto. Rumah sakit ini menerapkan dua cara pengaduan yaitu secara langsung ke bagian informasi dan menulis menggunakan form pengaduan. Hal tersebut masih manual sehingga menjadi kurang efektif dan efisien karena penanganan pengaduan membutuhkan waktu kurang lebih 1 minggu dan terdapat 25 unit pelayanan. Tujuan penelitian ini adalah menghasilkan sistem informasi pengaduan yang interaktif dan mengoptimalkan pengelolaan pelayanan pengaduan pasien di Rumah Sakit Umum St. Elisabeth Purwokerto. Pembangunan sistem ini dilakukan dengan menggunakan metode prototype dengan bahasa pemrograman PHP dan framework yii2. Sistem ini telah melalui pengujian white box testing, black box testing, uji hipotesis dan pengujian manfaat standar ISO 2510. Pengujian ini mendapatkan hasil rata-rata performance efficiency 91,41% dan usability 88,67%. Dengan demikian, dari hasil pengujian tersebut menunjukkan bahwa sistem informasi pengaduan berbasis website yang dikembangkan berhasil mengoptimalkan pengelolaan pengaduan pasien dan meningkatkan kualitas layanan di Rumah Sakit Umum St. Elisabeth Purwokerto.
FILOSOFI TIRAKAT DAN KONSEP TAWAKKAL SEBAGAI STRATEGI RESILIENSI PENGUSAHA KECIL MUSLIM DI YOGYAKARTA: The Philosophy of Tirakat and the Concept of Tawakkul as Resilience Strategies of Muslim Small Entrepreneurs in Yogyakarta Widjayanti, Carolina Ety
Business, Accounting and Management Journal Vol. 3 No. 01 (2025): Business, Accounting and Management Journal
Publisher : tesco publisher

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Abstract

This study aims to empirically test the influence of the practice of the Tirakat philosophy and the concept of Tawakkal on the business resilience of Muslim small business owners in Yogyakarta amid economic uncertainty. Using a quantitative explanatory approach, this study involved 150 micro- and small-business owners selected through purposive sampling. Data were collected through a Likert-scale questionnaire and analyzed using multiple linear regression in SPSS. The results showed that the Tirakat philosophy has a positive and significant effect on business resilience. This indicates that the practice of self-discipline and concern strengthens entrepreneurs' mental resilience. Similarly, the concept of Tawakkal was found to have a significant positive effect on resilience, where the level of active submission to God provides crucial inner peace when facing a crisis. Together, these two variables accounted for 58.4% of the business resilience variable, with the remainder influenced by other external factors. These findings confirm that, for Muslim entrepreneurs in Yogyakarta, resilience strategies are derived not only from material and managerial aspects but also from deeply rooted local spiritual and theological values. The integration of hard work through Tirakat and surrender through Tawakkal has proven an effective coping mechanism for maintaining business continuity amid economic pressure.
Co-Authors A. Ary Setyawan Agus Suyatno Ambarwati, Retnoning Andi Hidayatul Fadlilah Antonius Ary Setyawan Antonius Ary Setyawan Brigita Maila Feriyani Wensen Brilian Amalsha Katigo Budi Hariono Cakranegara, Pandu Adi Damanik, Darwin Eko Wiji Pamungkas Endang Setyawati Endang Setyawati Fajri, Muhammad Iqbal Ferdy Leuhery Firstianty Wahyuhening Fibriany Hadion Wijoyo Hendy Tannady Heriswanto Magdalena Magdalena Nanang Qosim Prihatmajaya, Putu Samuel Primadi Candra Susanto Priska Candra Sanubari Racma, Dhany Faizal Rhosita Ina Khadija Ridho Ramadhan Siraiz Sari Mustika Widyastuti Setyawan, Antonius Ary Siti Nuzulia, Siti Suyudi Suyudi Thomas Kristian Jeriko Vebi Wibowo, Rendi Widiastuti, Rosalina Yani