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All Journal JAM : Jurnal Aplikasi Manajemen Kinerja: Jurnal Ekonomi dan Manajemen Jurnal Sains Manajemen dan Bisnis Indonesia Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Ilomata International Journal of Management Quantitative Economics and Management Studies Ilomata International Journal of Social Science Journal MISSY (Management and Business Strategy) Relasi : Jurnal Ekonomi IIJSE Jurnal Penelitian IPTEKS JURNAL MANAJEMEN DAN BISNIS INDONESIA
Martini, Ni Nyoman Putu
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Work Discipline Mediation: The Role of Employee Training and Competence in Improving Performance at BKPSDM Jember Regency Sriwitantiningsih, Luluk; Herlambang, Toni; Martini, Ni Nyoman Putu; Qomariah, Nurul; Ku Mahamud, Ku Ruhana
Quantitative Economics and Management Studies Vol. 5 No. 6 (2024)
Publisher : PT Mattawang Mediatama Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/454RI.qems3708

Abstract

This study aims to explore the influence of employee training and competence on performance, both directly and through the role of work discipline as a mediating variable. This study is based on the problem of employee performance which has not met the expected target, characterized by a lack of work discipline and low efficiency in completing tasks. This study involved 56 respondents and used a quantitative method with a descriptive approach. Data were collected through questionnaires, and analysis was carried out using Structural Equation Modeling-Partial Least Square (SEM-PLS) with the WarpPLS program. The results showed that training had an effect on employee work discipline and performance. Employee competence also had an effect on employee work discipline and performance. Work discipline as a mediating variable showed an indirect effect on performance, although its contribution was smaller than the direct effect of employee training and competence. The total effect of training on performance was 0.745, while the total effect of competence was 0.372. The implication of this study is the importance of organizations to improve relevant and sustainable training and develop employee competence development programs. Work discipline also needs to be strengthened through policies that encourage an organized work culture, such as providing incentives and effective supervision. With this strategy, it is expected that employee performance can be improved and organizational targets can be achieved optimally.
Mediation of Affective Commitment: The Impact of Work Flexibility and Organizational Support on Community Information Performance Dewi, Asfita; Herlambang, Toni; Martini, Ni Nyoman Putu; Qomariah, Nurul; Ridwan, Wachid
Ilomata International Journal of Social Science Vol. 6 No. 2 (2025): April 2025
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijss.v6i2.1676

Abstract

With the development of information technology, the need for fast information becomes crucial for government attention. The formation of the Community Information Group (KIM) is a solution to increase public knowledge. This study aims to determine and analyze the influence and support of the organization on the performance of the management of the Community Information Group (KIM) in Jember Regency through affective commitment. This study uses descriptive and verification methods with a quantitative approach. The research sample was 168 respondents selected using purposive sampling techniques from a total population of 672 KIM managers. Data was collected through questionnaires, observations, documentation, and interviews. Data were analyzed using the Structural Equation Model (SEM) with the WarpPLS 8.0 program. The results showed that the minimum work and organizational support significantly affected KIM members' performance and affective commitment. Work flexibility allows members to manage their time and work methods more efficiently, increasing productivity and emotional commitment to the organization. Organizational support improves performance by providing the necessary resources and strengthening members' emotional ties to common goals. Both factors, both directly and through affective commitment, encourage KIM members to work optimally and effectively. The practical implications of this study emphasize the importance of implementing more adaptive work policies to increase alertness and strengthen organizational support through adequate training, resource provision, and rewards. This will create a supportive and empowering work environment, resulting in members who are not only high performers but also have loyalty and dedication to achieving common goals.
THE ROLE OF LEADERSHIP AND WORK MOTIVATION IN IMPROVING EMPLOYEE PERFORMANCE: WITH JOB SATISFACTION INTERVENING VARIABLES Qomariah, Nurul; Lusiyati, Lusiyati; Martini, Ni Nyoman Putu; Nursaid, Nursaid
Jurnal Aplikasi Manajemen Vol. 20 No. 3 (2022)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2022.020.03.12

Abstract

This paper aims to examine the role of leadership style and work motivation in improving performance by involving feelings of satisfaction from employees (job satisfaction) as an intermediary variable in Freelance Daily Workers (THL) at the Banyuwangi Regional Secretary. The number of freelance daily workers (THL) at the Banyuwangi Regency Secretariat. The population in this study were all employees of the Daily Leasing Office of the Regional Secretariat of Banyuwangi Regency, amounting to 101 employees. Determination of the sample using a saturated sample so that the number of samples is 101 respondents. The descriptive analysis method is used to describe the respondents, and the variables used. Smart PLS 3.0 application is used in this study as an analytical tool to answer the hypothesis. The results showed that the leadership style variable in an organization could increase the job satisfaction of THL employees at the Banyuwangi Regional Secretariat. Work motivation from employees has a significant effect on job satisfaction. Job satisfaction of casual daily workers also affects employee performance. The leadership style possessed by the leaders at the Banyuwangi Regency Secretary also affects employee performance. Work motivation significantly affects employee performance at the Daily Leasing Office of the Regional Secretariat of Banyuwangi Regency. Leadership style and work motivation can increase employee satisfaction and performance at the Regional Secretary of Banyuwangi Regency. Therefore there needs to be an effort to improve employees' leadership style and work motivation.
The Effect of Service Quality on User Satisfaction with Perceived Usefulness as an Intervening Variable Maryani, Maryani; Qomariah, Nurul; Martini, Ni Nyoman Putu; Sobirov, Bobur
Ilomata International Journal of Management Vol. 6 No. 3 (2025): July 2025
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v6i3.1535

Abstract

The increasing demand for efficient and usercentered public services has led to the development of the J-KOPI (Jember Smart City) application. However, user satisfaction remains a challenge due to varying levels of perceived service quality and public trust. This study aims to analyze the impact of service quality on user satisfaction, with perceived usefulness as a mediating variable. Utilizing a descriptive quantitative approach, the study employs Structural Equation Modeling (SEM) to assess relationships between these variables. Data were gathered through observations, online questionnaires, and documentation, focusing on key indicators such as reliability, responsiveness, assurance, empathy, and trust dimensions. The results reveal that both service quality significantly influence user satisfaction directly and through perceived usefulness. Notably, service quality dimensions positively correlate with perceived usefulness, enhancing users' productivity and satisfaction. These findings suggest that strengthening both service quality is essential for improving user satisfaction and promoting broader adoption of J-KOPI, supporting Jember's smart city vision.
The Moderating Role of Gender: Collaboration of Brand Image, Service Quality, and Brand Trust in Increasing Student Loyalty Through Satisfaction Abdillah, Yusuf; Qomariah, Nurul; Martini, Ni Nyoman Putu; Sobirov, Bobur
Jurnal Aplikasi Manajemen Vol. 23 No. 2 (2025)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2025.023.2.08

Abstract

The increasing competition in higher education has prompted Muhammadiyah University of Jember to introduce the new program innovation, Recognisi Pembelajaran Lampau (RPL). To ensure the sustainability and growth of the program and contribute positively to society, understanding student loyalty is crucial for educational institutions. The purpose of this study is to examine the impact of brand image, service quality, and brand trust on student loyalty, with satisfaction serving as an intervening variable. This study method used is a quantitative survey with data collected through questionnaires. The respondents in this study were 144 students of the RPL program at Universitas Muhammadiyah Jember. Data analysis was performed using Structural Equation Modeling (SEM) with WarpPLS 8.0 software to test the relationships between the variables studied. The results show that brand image, service quality, and brand trust have a positive and significant influence on student satisfaction. Additionally, student satisfaction has a significant influence on student loyalty. Although brand image and service quality do not have a direct influence on loyalty, satisfaction as an intervening variable plays an important role in mediating the relationship between brand image, service quality, and brand trust with student loyalty. These findings provide practical implications for educational institution managers to improve brand image, service quality, and brand trust in order to enhance student satisfaction. By improving these three aspects, it is expected that students will be more loyal and have a higher commitment to their educational institution through mediated satisfaction. Through student loyalty, the marketing of educational programs can also be more efficient and effective for prospective new students.
Peran Financiall Distress Sebagai Variabel Mediasi Dalam Ratio Keuangan Pengaruhnya Terhadap Firm Value Martini, Ni Nyoman Putu; Firmansyah, Ichwan Gayuh; Susbiyani, Arik
Jurnal Manajemen dan Bisnis Indonesia Vol. 9 No. 1 (2023): Edisi Bulan Juni
Publisher : Universitas Muhammadiyah Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32528/jmbi.v9i1.423

Abstract

Firm value merupakan value yang mencerminkan berapa harga yang mampu dibayar oleh investor untuk suatu corporations. karena firm value dapat memberikan kemakmuran yang maksimal bagi pemegang saham secara maksimum apabila harga saham meningkat. Penelitian ini bertujuan untuk mengetahui pengaruh rasio keuangan liquiditas, leverage, profitabilitas terhadap financial distress dan firm value. Corporations kelapa sawit yang terdaftar di Bursa Efek Indonnesia tahun 2015-2020 merupakan populasi dari penelitian ini. Sedangkan metode purpposive sampling, merupakan tehnik yang dipakai dalam pengambilan sample. Teknnik analis data menggunakann Structural Eqquation Moddelling (SEM) Warrp PLS 7,0. Hasil penelitian menunjukkan bahwa liquditas berpengaruh positif dan tidak signifikan terhadap firm value. Leverage dan financial distress secara terpisah berpengaruh positif dan signifikan terhadap firm value. Profitabilitas berpengaruh negatif tetapi tidak signifikan terhadap firm value.. Liquiditas berpengaruh positif dan signifikan terhadap financial distress. Leverage berpengaruh negatif dan signifikan terhadap financial distress. Profitabilitas berpengaruh positif dan signifikan terhadap financial distress. Liquiditas berpengaruh positif dan signifikan terhadap firm value yang dimediasi financial distress. Leverage berpengaruh negative dan signifikan terhadap firm value yang dimediasi financial distress. Profitabilitas berpengaruh positif dan signifikan terhadap firm value yang dimediasi oleh variable financial distress
Study Loyalitas Pasien Dengan Kepuasan Pasien Sebagai Variabel Intervening Pada Layanan Rawat Jalan Di Rumah Sakit Paru Jember Martini, Ni Nyoman Putu; Rochmah, Ainur; Susbiyani, Arik
Jurnal Manajemen dan Bisnis Indonesia Vol. 9 No. 2 (2023): Edisi Bulan Desember
Publisher : Universitas Muhammadiyah Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32528/jmbi.v9i2.463

Abstract

Pelayanan menjadi hal yang sangat perlu untuk dibahas karena pelayanan yang diberikan oleh penyedia jasa kesehatan secara langsung dirasakan oleh pasien sehingga bila terdapat sedikit kelalaian dalam menangani pasien dapat berdampak buruk bagi pasien dan bagi penyedia jasa kesehatan itu sendiri. Penelitian ini dilakukan di lingkungan Rumah Sakit Paru Jember. Jumlah sampel pasien Rumah Sakit Paru Jember yang diambil sebanyak 339 orang pasien. Penelitian ini dapat dikatakan menggunakan metode random sampling. Analisis data dan permodelan persamaan struktural dengan menggunakan software Smart PLS 4.0. Tujuan penelitian ini adalah untuk mengetahui apakah pengaruh citra merek dan kualitas layanan terhadap loyalitas pasien dengan kepuasan pasien sebagai variabel intervening pada layanan rawat jalan di Rumah Sakit Paru Jember memiliki pengaruh yang signifikan. Hasil uji menunjukkan citra merek berpengaruh signifikan terhadap kepuasan pasien Rumah Sakit Paru Jember. Kualitas layanan berpengaruh positif dan signifikan terhadap kepuasan pasien Rumah Sakit Paru Jember. Citra Merek berpengaruh positif dan signifikan terhadap loyalitas pasien Rumah Sakit Paru Jember. Kualitas layanan berpengaruh signifikan terhadap loyalitas Pasien Rumah Sakit Paru Jember. Kepuasan Pasien berpengaruh positif dan signifikan terhadap loyalitas Pasien Rumah Sakit Paru Jember. Kualitas Layanan berpengaruh signifikan terhadap Loyalitas Pasien Rumah Sakit Paru Jember melalui Kepuasan Pasien. Citra merek berpengaruh positif dan signifikan terhadap loyalitas Pasien pada pasien Rumah Sakit Paru Jember melalui kepuasan Pasien.
Analisis Pengaruh Pengembangan Sumber Daya Manusia Dan Pengawasan Terhadap Kinerja Pegawai Pada Dinas Kesehatan Kabupaten Bondowoso Dewi, Herlyana; Martini, Ni Nyoman Putu; Thamrin, Mohammad
Jurnal Manajemen dan Bisnis Indonesia Vol. 10 No. 2 (2024): Edisi Bulan Desember
Publisher : Universitas Muhammadiyah Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32528/jmbi.v10i2.1569

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui dan menganalisis secara parsial maupun simultan pengaruh pengembangan sumber daya manusia dan pengawasan terhadap kinerja pegawai Dinas Kesehatan Kabupaten Bondowoso. Jumlah sampel penelitian ini adalah 124 responden. Teknik analisis yang digunakan adalah regresi sederhana dengan menggunakan SPSS 24.0. Hasil analisis data menunjukkan bahwa secara parsial variabel pengembangan sumber daya manusia berpengaruh signifikan terhadap kinerja pegawai, secara parsial variabel pengawasan berpengaruh signifikan terhadap kinerja pegawai, secara simultan, pengembangan sumber daya manusia dan pengawasan berpengaruh signifikan terhadap kinerja pegawai.
Mediation Satisfaction: The Role of Service Quality and Trust to Increasing Customer Loyalty in Bank Indutries Subiyanto, Tri Bagus; Susbiyani, Arik; Martini, Ni Nyoman Putu; Qomariah, Nurul
Ilomata International Journal of Management Vol. 6 No. 4 (2025): October 2025
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v6i4.1886

Abstract

Competition in the banking sector is currently increasing. The banking industry is required to continuously improve services so that it has an impact on customer satisfaction and loyalty. The purpose of this study is to address the inconsistency of results by analyzing the influence of service quality and trust on customer satisfaction and loyalty at PT. BRI Finance Jember. The measuring instrument is a questionnaire with a population of 186 customers of PT. BRI Finance Jember who also served as the research sample. Structural Equation Modeling (SEM) with the help of the WarpPLS application is used in this study to test the hypothesis. Finally, the results of the study show that service quality has an impact on satisfaction. Trust has an impact on satisfaction and loyalty. Service quality has an impact on loyalty. Trust has an impact on loyalty. Satisfaction has an impact on loyalty. In addition, customer satisfaction acts as an intervening variable that strengthens the influence of service quality and trust on customer loyalty. These findings emphasize the importance of improving service quality and building trust as the main strategy in maintaining and increasing customer loyalty of PT. BRI Finance Jember. This research provides practical contributions to applied marketing management and designing service management policies to enhance customer satisfaction and loyalty in financial institutions in Southeast Asia.
The Moderating Role of Age: The Influence of Service Quality and Word of Mouth on Customer Loyalty with Trust as an Intervening Variable in the Banking Industry Qomariah, Nurul; Andhika, Stanly Reza; Herlambang, Toni; Martini, Ni Nyoman Putu; Sari, Mutiara Dwi
Jurnal Aplikasi Manajemen Vol. 23 No. 3 (2025)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2025.023.3.14

Abstract

The increase in customers who experience delays and bad debts indicates a challenge in maintaining the quality of customer relationships and loyalty, despite the bank's success in attracting new customers. Although the number of customers continues to increase, the rise in arrears and bad debts suggests potential issues in customer relationship management. Therefore, the purpose of this study is to determine and analyze the effect of service quality and word of mouth on customer loyalty at the BRI Jember Branch, with customer trust serving as an intervening variable. This study method employs a descriptive quantitative approach, utilizing Structural Equation Modeling (SEM) data analysis techniques processed with the WarpPLS 8.0 Application. The population in this study was 531,266 customers. The study comprised 400 research samples, selected using a purposive sampling technique. The results showed that service quality and word of mouth had a significant effect on customer trust at the BRI Jember Branch. Service quality, word of mouth, and customer trust have a significant impact on customer loyalty at the BRI Jember Branch. Indirectly, service quality and word of mouth have a significant effect on customer loyalty through customer trust as an intervening variable at the BRI Jember Branch. Regarding the moderation variable, the age variable moderates the influence of word of mouth on loyalty. On the other hand, the age variable does not strengthen the influence of service quality on loyalty. This finding has practical implications for banking institutions to continue improving service quality and enhancing word of mouth, as it has been proven to increase customer trust and loyalty.
Co-Authors A.A. Ketut Agung Cahyawan W Abadi Sanosra Abdillah, Yusuf Andhika, Stanly Reza Asyidiq, Mohammad Madya Ayu, Ira Porbonovitaning Dewi, Asfita Dewi, Herlyana Dwi Budi Santoso Eko Budi Satoto Feti Fatimah Firmansyah, Ichwan Gayuh Herlambang, Toni Ida Ayu Putu Sri Widnyani Ku Mahamud, Ku Ruhana Kurniawan, Muhammad Sifak Beni Laksono, Teguh Tri Lusiyati, Lusiyati Maharani, Rosdiana Martiana, Eka Maryani Maryani Mutiara Dwi Sari Nafi'ah, Nailatul Ilmi Nurdiyanto, Andri Desy Nurul Qomariah Nurul Qomariyah Nurul Rohmah Prajudy, Sugeng Ridwan, Wachid ROCHMAH, AINUR Rosianti, Heni Sariyono, Nurul Siti Asiyah Sobirov, Bobur Sriwitantiningsih, Luluk Subiyanto, Tri Bagus Sudarmanto, Yoyok Suryandari, Andriana Susbiyani, Arik Thamrin, Mohammad Tiara, Rani