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Kelana, Sri
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REVIEW OF READINESS FOR THE IMPLEMENTATION OF E-TICKETING AT NUSA PENIDA FERRY PORT, BALI PROVINCE Kelana, Sri; Amrillah, Muhamad Fahmi; AN, Rizky
IWTJ : International Water Transport Journal Vol. 7 No. 2 (2025): International Water Transport Journal (IWTJ:October)
Publisher : Politeknik Transportasi Sungai Danau dan Penyeberangan Palembang

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Abstract

The Nusa Penida Port is the only port on Nusa Penida Island that serves Ro-Ro vessels operating on the route to Padang Bai Port, Bali. Currently, the ticketing system is supported through an E-Ticketing platform via the Bali Santi website; however, ticket purchases are still predominantly carried out at the counter. This study aims to analyze passenger readiness for the implementation of E-Ticketing at Nusa Penida Port. The research method employs a descriptive quantitative approach with data collection techniques including observation, documentation, and passenger questionnaires. The findings indicate that although the E-Ticketing system is available, its utilization has not been optimal, as passengers continue to rely on manual services. Passenger readiness reached 69%, indicating a fairly good level of preparedness to support E-Ticketing implementation in accordance with the Minister of Transportation Regulation No. 19 of 2020. These findings emphasize the need for enhancing supporting facilities to ensure that E-Ticketing implementation can run effectively and provide convenience for port users.
Co-Authors Agustini, Elfita Amrillah, Muhamad Fahmi AN, Rizky Bambang Setiawan Diani, Oktriani Dzulfi, Isman Fadjrin Wira Perdana Ginting, Felixta Basdinari Hardimansyah, Rizki Hartina, Damaida Hatina, Damaida Hayatun Nufus Irwan Irwan Lopulalan, P Marcello Markus Asta Patma Nugraha Masbie, Fadhelia Trinanda Melayu, Donny Afrizal Monica Amanda Priyono, Broto Purboyo, Purboyo Pusriansyah, Ferdinand Rahmita, Destria Ramadhan, Riyan Fadilla Rosyid, Muhammad Aqil SANTOSO SANTOSO Sari, Desti Yuvita Sidartha, Driasko Budi Sri Kartini, Sri Utami, Fisca Dian Wanda, Riki Wibisono , Yohan Wibisono, Yohan Wijaya, Novan Gunawan