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All Journal INFOKUM International Journal of Business and Social Science Research Jurnal Ekonomi Jurnal Info Sains : Informatika dan Sains NUSANTARA: Jurnal Pengabdian Kepada Masyarakat Jurnal Multidisiplin Sahombu Journal of Economics and Business (JECOMBI) Jurnal Ilmiah Multidisiplin Indonesia Sinergi Akademisi dan Masyarakat Jurnal Komputer Indonesia (JU-KOMI) Jurnal Manajemen, Akuntansi dan Rumpun Ilmu Ekonomi (MAR-Ekonomi) Jurnal Sosial Sains dan Komunikasi (Ju-SoSAK) Journal Arbitrase : Economy, Management and Accounting JISSS : Journal of Islamic Studies and Social Science Jurnal Manajemen Bisnis Krisnadwipayana
Imam Wibowo
Universitas Krisnadwipayana
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mechanical Engineering Physics Social Sciences

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The Influence of Organizational Culture and Leadership on Performance Organization through the Implementation of National Standards for Childcare As an Instrument of LKSA Accreditation At Children's Social Welfare Institutions Karawang Regency Mohamad Taufik; Imam Wibowo; Guswandi
Journal of Islamic Studies & Social Science Vol. 1 No. 1 (2024): Journal of Islamic Studies & Social Science
Publisher : Madani Connection

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64019/jisss.v1i1.5

Abstract

This study aims to: 1) determine and analyze the effect of organizational culture and leadership and on the implementation of national childcare standards as an accreditation instrument, 2) determine and analyze the effect of organizational culture and leadership on organizational performance, 3) determine and analyze the effect of implementing national childcare standards on organizational performance, 4) determine and analyze the effect of organizational culture and leadership on organizational performance through the implementation of national childcare standards as an accreditation instrument. The research was conducted at the Karawang Regency Child Social Welfare Institution, the research sample was 53 respondents. The sampling technique used saturated sampling technique. The data analysis method uses descriptive analysis and path analysis. The results showed that: 1) there is an influence of organizational culture and leadership and on the implementation of national childcare standards as an accreditation instrument, 2) there is an influence of organizational culture and leadership on organizational performance, 3) there is an influence of the implementation of national childcare standards on organizational performance, 4) there is an influence of organizational culture and leadership on organizational performance through the implementation of national childcare standards as an accreditation instrument. The variable application of national childcare standards as an accreditation instrument does not play a role in organizational culture and leadership and organizational performance.
The Effect of Product Quality and Service Quality on Customer Loyalty at PT Asuransi Candi Utama Mediated by Customer Satisfaction Puji Lestari; Imam Wibowo; Saoloan Samosir, Partogi
Journal of Islamic Studies & Social Science Vol. 2 No. 1 (2025): Journal of Islamic Studies & Social Science (JISSS)
Publisher : Madani Connection

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64019/jisss.v2i1.68

Abstract

This study aims to: 1) examine the effect of product quality on customer satisfaction, 2) examine the effect of service quality on customer satisfaction, 3) examine the effect of product quality on customer loyalty, 4) examine the effect of service quality on customer loyalty, 5) examine the effect of customer satisfaction on customer loyalty, 6) examine the effect of product quality on customer loyalty through customer satisfaction, and 7) examine the effect of service quality on customer loyalty through customer satisfaction. The research was conducted at PT Asuransi Candi Utama with a sample of 92 respondents selected using incidental sampling technique. Data analysis methods include descriptive analysis and path analysis. The results show that: 1) product quality has an effect on customer satisfaction, 2) service quality has an effect on customer satisfaction, 3) product quality has an effect on customer loyalty, 4) service quality has an effect on customer loyalty, 5) customer satisfaction has an effect on customer loyalty, 6) product quality has no effect on customer loyalty through customer satisfaction, and 7) service quality has no effect on customer loyalty through customer satisfaction. Customer satisfaction does not mediate the relationship between product quality and service quality on customer loyalty. These findings imply that in the context of the insurance industry, strengthening product and service quality remains a key factor in building customer loyalty, even though satisfaction has not been proven to be a significant mediator.
Peran Mahasiswa Kuliah Kerja Nyata (KKN) dalam Gerakan Konservasi Lingkungan dan Penerapannya di Kecamatan Pondokgede Mishelei Loen; Imam Wibowo; Harry Indra; Ismail Razak; Nuridin Nuridin; Munawaroh Munawaroh; Rosdiana Rosdiana; Dhistianti Mei Rahmawantari; Diajeng Reztrianti; M. Kausar Maulana; Yuaniko Paramitra; Tatag Herbayu; Arry Dwi Syahputra; Nino Nopriandi Saleh; Arief Rachmawan Assegaf; Arief Syaf Safrianto; Iwan kurniawan Subagja; Muhammad Harri
Nusantara: Jurnal Pengabdian kepada Masyarakat Vol. 5 No. 2 (2025): Mei: NUSANTARA Jurnal Pengabdian Kepada Masyarakat
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/nusantara.v5i2.5246

Abstract

The Community Service Program (KKN) of the Faculty of Economics, UNKRIS, aims to raise awareness and change behavior among the community in Pondokgede sub-district regarding the environment, starting with the household environment in handling organic and inorganic waste through composting and the use of Biopori Infiltration Pits (LRB), waste banks, and greening for Green Open Spaces (RTH). The method used in this study is qualitative analysis. Before the KKN FE UNKRIS activities were implemented, several steps were taken to ensure the smoothness and effectiveness of the program, including preparation, implementation, and evaluation. Overall, the KKN FE UNKRIS program in the environmental conservation movement and its implementation in Pondokgede sub-district has had a positive impact on accelerating the development of Pondokgede sub-district, as evidenced by the improvement in community behavior toward the environment and the level of community satisfaction with the KKN FE UNKRIS program. The implications of this KKN program include the need for continuous monitoring to ensure that community awareness of a clean and healthy environment continues to increase. Additionally, the program should be continued until the stage of utilizing the results of waste processing generated by each community in Pondokgede.
OPTIMIZING SERVICE EFFICIENCY AND QUALITY THROUGH PRACTICAL SERVICE OPERATIONAL MANAGEMENT Imam Wibowo
Jurnal Ekonomi Vol. 12 No. 04 (2023): Jurnal Ekonomi, 2023
Publisher : SEAN Institute

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Abstract

This research aims to identify and implement operational management practices that can improve efficiency and service quality in the service sector. Increased competition in the service industry requires organizations to focus more on operational management to meet customer expectations and increase competitive advantage. This research uses a qualitative approach with descriptive methods. The research results show that implementing service operational management practices that involve in-depth identification of customer needs, investment in employee training, and use of information technology can have a positive impact on operational efficiency and service quality. Training employees and empowering them to contribute to operational process improvements demonstrates increased individual skills and responsiveness to customer needs. The use of integrated information systems and technology for inventory management and customer relations provides significant efficiencies in daily operations and strengthens interactions with customers. Overall, the results of this research confirm that a holistic approach to operational management can have a substantial positive impact on customer satisfaction and business sustainability.
Implementation of Customer Relationship Management (CRM) in Operational Management Imam Wibowo
Jurnal Info Sains : Informatika dan Sains Vol. 13 No. 03 (2023): Informatika dan Sains , Edition December 2023
Publisher : SEAN Institute

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Abstract

CRM has become a critical element in modern business strategy, especially in maintaining positive relationships between companies and customers. This research tries to understand how the implementation of CRM can influence and improve the efficiency and effectiveness of an organization's operational management. This research aims to explore and analyze the implementation of Customer Relationship Management (CRM) in the context of operational management. The research results show that the implementation of Customer Relationship Management (CRM) in operational management has a positive impact on customer relationships and operational efficiency. Customer data analysis has enabled organizations to deliver more personalized services tailored to individual needs, while the integration of CRM systems with operational management improves the accessibility and manageability of customer data. Employee training and emphasis on consistent communication also contribute to strengthening relationships with customers. The use of relevant performance metrics and regular monitoring provides a clear picture of the impact of CRM implementation, while continuous improvement and development based on customer evaluation and feedback supports responsiveness to changing customer needs. Through a cycle of continuous improvement, organizations can continually improve their operations, create better customer experiences, and maintain a competitive advantage in a dynamic business environment.
The Influence of Individual Characteristics and Workload on Employee Performance through the Work Environment at the Ministry of Communication and Information Technology Sara Rastina; Imam Wibowo; Tatag Herbayu Latukismo
Journal of Islamic Studies & Social Science Vol. 2 No. 2 (2025): Journal of Islamic Studies & Social Science (JISSS)
Publisher : Madani Connection

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Abstract

This study aims to analyze the effect of individual characteristics and workload on employee performance with the work environment as a mediating variable at the Ministry of Communication and Information Technology. The study uses a quantitative approach with a survey method of employees of the Directorate General of Information and Communication Technology. Data analysis techniques use path analysis. The results show that individual characteristics and workload have a significant effect on the work environment. Individual characteristics and the work environment have a positive effect on employee performance. The work environment is proven to mediate the influence of individual characteristics and workload on employee performance. These findings emphasize the importance of individual suitability, job demands, and the organizational environment in improving the performance of public sector employees.
PENGARUH KOMPETENSI DAN MANAJEMEN PENGETAHUAN TERHADAP KINERJA PEGAWAI SUB BAGIAN ORGANISASI DAN KEPEGAWAIAN, BADAN PENGEMBANGAN SUMBER DAYA MANUSIA, KEMENTERIAN DALAM NEGERI MELALUI KEMAMPUAN BERKOLABORASI Tubagus Arief Budiman; Imam Wibowo; Eddy Sanusi. S
Jurnal Manajemen Bisnis Krisnadwipayana Vol 12 No 3 (2024): Jurnal Manajemen Bisnis Krisnadwipayana
Publisher : Program Studi Magister Manajemen Universitas Krisnadwipayana

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Abstract

This research aims to find out whether competency and knowledge management have a positive and significant effect on employee performance through the ability to collaborate in the Organization and Personnel Sub-Section, Human Resources Development Agency, Ministry of Home Affairs. This research method was carried out on employees of the Organization and Personnel Subdivision, Human Resources Development Agency, Ministry of Home Affairs. The data collection method used was by distributing closed questionnaires. In this research, the used a random sampling method. The data analysis model used a path analysis test. The results of this research indicate that collaboration ability cannot be an intervening variable between competence and employee performance nor between knowledge management and employee performance.
Co-Authors Abdul Samad Aisyaturrido Amanda Setiorini Arief Rachmawan Assegaf Arief Syaf Safrianto Arief Syah Safrianto Arry Dwi Syahputra Bunga Nabila Ghazani Dhistianti Mei Rahmawan tari Dhistianti Mei Rahmawantari Diajeng Reztrianti Diovita Hilary Eddy Sanusi. S Eka Novianti Ekoo Wahyudi. Finna Destirahayu Glen Irwinto Laluyan Guswandi Harry Indra Hery Wihasnanto Indah Dwi Saputri Ismail Razak Iwan Kurniawan Subagja Linda Stefani M. Kausar Maulana Mishelei Loen Mohamad Taufik Muhammad Faisal Muhammad Harri Munawaroh - Mutiara Mutiara Nerani Saramitha Nicholas Alfredo Nikki Rossinta Wigati Nino Nopriandi Saleh Nuridin Nuridin Nuridin. SE. MM PUJI LESTARI Ratih Dwi Pratiwi Rina Nur Fauziah Rosdiana Rosdiana Rusma Patriansyah Santi Putri Ananda Saoloan Samosir, Partogi Sara Rastina Siwi Nur Indriyani Stephanus Ario Wibowo Tatag Herbayu Latukismo Tatag Herbayu Latukismo Tubagus Arief Budiman Wirdianto Abdul Jabar Wisnu Saputra Yuaniko Paramitra