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All Journal Jurnal Ilmiah Teknik Mesin JURISMA: Jurnal Riset Bisnis & Manajemen INFOKUM International Journal of Business and Social Science Research Jurnal Ekonomi Jurnal Info Sains : Informatika dan Sains NUSANTARA: Jurnal Pengabdian Kepada Masyarakat Jurnal Multidisiplin Sahombu Journal of Economics and Business (JECOMBI) Jurnal Ilmiah Multidisiplin Indonesia Sinergi Akademisi dan Masyarakat Jurnal Komputer Indonesia (JU-KOMI) Jurnal Sosial Sains dan Komunikasi (Ju-SoSAK) Journal Arbitrase : Economy, Management and Accounting JISSS : Journal of Islamic Studies and Social Science Jurnal Manajemen Bisnis Krisnadwipayana
Imam Wibowo
Universitas Krisnadwipayana
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mechanical Engineering Physics Social Sciences

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The Effect of Product Quality and Service Quality on Customer Loyalty at PT Asuransi Candi Utama Mediated by Customer Satisfaction Puji Lestari; Imam Wibowo; Saoloan Samosir, Partogi
Journal of Islamic Studies & Social Science Vol. 2 No. 1 (2025): Journal of Islamic Studies & Social Science (JISSS)
Publisher : Madani Connection

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64019/jisss.v2i1.68

Abstract

This study aims to: 1) examine the effect of product quality on customer satisfaction, 2) examine the effect of service quality on customer satisfaction, 3) examine the effect of product quality on customer loyalty, 4) examine the effect of service quality on customer loyalty, 5) examine the effect of customer satisfaction on customer loyalty, 6) examine the effect of product quality on customer loyalty through customer satisfaction, and 7) examine the effect of service quality on customer loyalty through customer satisfaction. The research was conducted at PT Asuransi Candi Utama with a sample of 92 respondents selected using incidental sampling technique. Data analysis methods include descriptive analysis and path analysis. The results show that: 1) product quality has an effect on customer satisfaction, 2) service quality has an effect on customer satisfaction, 3) product quality has an effect on customer loyalty, 4) service quality has an effect on customer loyalty, 5) customer satisfaction has an effect on customer loyalty, 6) product quality has no effect on customer loyalty through customer satisfaction, and 7) service quality has no effect on customer loyalty through customer satisfaction. Customer satisfaction does not mediate the relationship between product quality and service quality on customer loyalty. These findings imply that in the context of the insurance industry, strengthening product and service quality remains a key factor in building customer loyalty, even though satisfaction has not been proven to be a significant mediator.
Peran Mahasiswa Kuliah Kerja Nyata (KKN) dalam Gerakan Konservasi Lingkungan dan Penerapannya di Kecamatan Pondokgede Mishelei Loen; Imam Wibowo; Harry Indra; Ismail Razak; Nuridin Nuridin; Munawaroh Munawaroh; Rosdiana Rosdiana; Dhistianti Mei Rahmawantari; Diajeng Reztrianti; M. Kausar Maulana; Yuaniko Paramitra; Tatag Herbayu; Arry Dwi Syahputra; Nino Nopriandi Saleh; Arief Rachmawan Assegaf; Arief Syaf Safrianto; Iwan kurniawan Subagja; Muhammad Harri
Nusantara: Jurnal Pengabdian kepada Masyarakat Vol. 5 No. 2 (2025): Mei: NUSANTARA Jurnal Pengabdian Kepada Masyarakat
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/nusantara.v5i2.5246

Abstract

The Community Service Program (KKN) of the Faculty of Economics, UNKRIS, aims to raise awareness and change behavior among the community in Pondokgede sub-district regarding the environment, starting with the household environment in handling organic and inorganic waste through composting and the use of Biopori Infiltration Pits (LRB), waste banks, and greening for Green Open Spaces (RTH). The method used in this study is qualitative analysis. Before the KKN FE UNKRIS activities were implemented, several steps were taken to ensure the smoothness and effectiveness of the program, including preparation, implementation, and evaluation. Overall, the KKN FE UNKRIS program in the environmental conservation movement and its implementation in Pondokgede sub-district has had a positive impact on accelerating the development of Pondokgede sub-district, as evidenced by the improvement in community behavior toward the environment and the level of community satisfaction with the KKN FE UNKRIS program. The implications of this KKN program include the need for continuous monitoring to ensure that community awareness of a clean and healthy environment continues to increase. Additionally, the program should be continued until the stage of utilizing the results of waste processing generated by each community in Pondokgede.
OPTIMIZING SERVICE EFFICIENCY AND QUALITY THROUGH PRACTICAL SERVICE OPERATIONAL MANAGEMENT Imam Wibowo
Jurnal Ekonomi Vol. 12 No. 04 (2023): Jurnal Ekonomi, 2023
Publisher : SEAN Institute

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Abstract

This research aims to identify and implement operational management practices that can improve efficiency and service quality in the service sector. Increased competition in the service industry requires organizations to focus more on operational management to meet customer expectations and increase competitive advantage. This research uses a qualitative approach with descriptive methods. The research results show that implementing service operational management practices that involve in-depth identification of customer needs, investment in employee training, and use of information technology can have a positive impact on operational efficiency and service quality. Training employees and empowering them to contribute to operational process improvements demonstrates increased individual skills and responsiveness to customer needs. The use of integrated information systems and technology for inventory management and customer relations provides significant efficiencies in daily operations and strengthens interactions with customers. Overall, the results of this research confirm that a holistic approach to operational management can have a substantial positive impact on customer satisfaction and business sustainability.
Implementation of Customer Relationship Management (CRM) in Operational Management Imam Wibowo
Jurnal Info Sains : Informatika dan Sains Vol. 13 No. 03 (2023): Informatika dan Sains , Edition December 2023
Publisher : SEAN Institute

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Abstract

CRM has become a critical element in modern business strategy, especially in maintaining positive relationships between companies and customers. This research tries to understand how the implementation of CRM can influence and improve the efficiency and effectiveness of an organization's operational management. This research aims to explore and analyze the implementation of Customer Relationship Management (CRM) in the context of operational management. The research results show that the implementation of Customer Relationship Management (CRM) in operational management has a positive impact on customer relationships and operational efficiency. Customer data analysis has enabled organizations to deliver more personalized services tailored to individual needs, while the integration of CRM systems with operational management improves the accessibility and manageability of customer data. Employee training and emphasis on consistent communication also contribute to strengthening relationships with customers. The use of relevant performance metrics and regular monitoring provides a clear picture of the impact of CRM implementation, while continuous improvement and development based on customer evaluation and feedback supports responsiveness to changing customer needs. Through a cycle of continuous improvement, organizations can continually improve their operations, create better customer experiences, and maintain a competitive advantage in a dynamic business environment.
PENGARUH KOMPETENSI DAN MANAJEMEN PENGETAHUAN TERHADAP KINERJA PEGAWAI SUB BAGIAN ORGANISASI DAN KEPEGAWAIAN, BADAN PENGEMBANGAN SUMBER DAYA MANUSIA, KEMENTERIAN DALAM NEGERI MELALUI KEMAMPUAN BERKOLABORASI Tubagus Arief Budiman; Imam Wibowo; Eddy Sanusi. S
Jurnal Manajemen Bisnis Krisnadwipayana Vol 12 No 3 (2024): Jurnal Manajemen Bisnis Krisnadwipayana
Publisher : Program Studi Magister Manajemen Universitas Krisnadwipayana

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Abstract

This research aims to find out whether competency and knowledge management have a positive and significant effect on employee performance through the ability to collaborate in the Organization and Personnel Sub-Section, Human Resources Development Agency, Ministry of Home Affairs. This research method was carried out on employees of the Organization and Personnel Subdivision, Human Resources Development Agency, Ministry of Home Affairs. The data collection method used was by distributing closed questionnaires. In this research, the used a random sampling method. The data analysis model used a path analysis test. The results of this research indicate that collaboration ability cannot be an intervening variable between competence and employee performance nor between knowledge management and employee performance.
ANALISIS PERKANDUNGAN EFISIENSI PEMBANGKIT LISTRIK GENERATOR BERBAHAN BAKAR PROPANA (GAS LPG) DAN BENSIN Imam Wibowo; Raden Bagus Suryasa; Tri Santoso
Jurnal Ilmiah Teknik Mesin Vol 6 No 2 (2018): JURNAL ILMIAH TEKNIK MESIN
Publisher : Universitas Islam 45 Bekasi, Fakultas Teknik, Jurusan Teknik Mesin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33558/jitm.v6i2.1926

Abstract

At present around the world, including Indonesia experiencing electrical energy crisis, so that therotating power blackouts. The role of the generator becomes a solution as a backup of energysources. Generators using gasoline and gas as a source of energy. The gas can be LPG (LiquiefiedNatural Gas), Natural Gas, or CNG (Compressed Natural Gas). The method used is usingexperimental methods and theoretically mathematical calculations. In practice, three experimentalspecimens were performed using premium gasoline-fuel converter kits, then with the use of LPGgas fuel converter kits and with the use of premium gasoline fuel carburetors. From these threeexperiments, there are variations of engine rotation, ie normal speed, medium speed, and highspeed speed. From the test results, with the normal speed of engine efficiency generated by theexperiment using a gasoline kit converter produce 34.86% with 3187 rpm engine speed, with LPGgas fuel kit converter produce 46.18% with 3103 rpm engine speed, and by using standard fuelcarburetor gasoline generate 32.02% debgan engine speed 3326 rpm.
Pengaruh Keselamatan dan Kesehatan Kerja, Disiplin Kerja terhadap Produktivitas Kerja melalui Motivasi Kerja pada PT. Sarana Utama Adimandiri Agung Yulianto; Imam Wibowo; Fajar Cahyo Utomo
JURISMA : Jurnal Riset Bisnis & Manajemen Vol. 15 No. 2: Oktober 2025
Publisher : Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/jurisma.v15i2.16479

Abstract

This research aims to determine the effect of occupational safety and health, work discipline, on work productivity through work motivation. This research was conducted at a private company with a research sample of 89 respondents. The sampling technique uses a saturated sample technique. The data analysis method uses path analysis. The results of the research show that: 1) there is an influence of occupational safety and health on work motivation, 2) there is an influence of work discipline on work motivation, 3) there is an influence of occupational safety and health on work productivity, 4) there is an influence of work discipline on work productivity, 5 ) there is an influence of work motivation on work productivity, 6) there is no influence of occupational safety and health on work productivity through work motivation, and 7) there is no influence of occupational safety and health on work productivity through work motivation. Work motivation variables can mediate work safety and health variables and work discipline to increase work productivity Keywords: Occupational Safety and Health; Work Discipline; Work Motivation; Work Productivity; Mediation    
Co-Authors Abdul Samad Agung Yulianto Aisyaturrido Amanda Setiorini Arief Rachmawan Assegaf Arief Syaf Safrianto Arief Syah Safrianto Arry Dwi Syahputra Bunga Nabila Ghazani Dhistianti Mei Rahmawan tari Dhistianti Mei Rahmawantari Diajeng Reztrianti Diovita Hilary Eddy Sanusi. S Eka Novianti Ekoo Wahyudi. Fajar Cahyo Utomo Finna Destirahayu Glen Irwinto Laluyan Guswandi Harry Indra Hery Wihasnanto Indah Dwi Saputri Ismail Razak Iwan Kurniawan Subagja Linda Stefani M. Kausar Maulana Mishelei Loen Mohamad Taufik Muhammad Faisal Muhammad Harri Munawaroh - Mutiara Mutiara Nerani Saramitha Nicholas Alfredo Nikki Rossinta Wigati Nino Nopriandi Saleh Nuridin Nuridin Nuridin. SE. MM PUJI LESTARI Raden Bagus Suryasa Ratih Dwi Pratiwi Rina Nur Fauziah Rosdiana Rosdiana Rusma Patriansyah Santi Putri Ananda Saoloan Samosir, Partogi Siwi Nur Indriyani Stephanus Ario Wibowo Tatag Herbayu Latukismo Tri Santoso Tubagus Arief Budiman Wirdianto Abdul Jabar Wisnu Saputra Yuaniko Paramitra