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All Journal Dinasti International Journal of Management Science JMB : Jurnal Manajemen dan Bisnis Dinasti International Journal of Education Management and Social Science Jurnal Sosial Humaniora Sigli Dinasti International Journal of Digital Business Management Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) International Journal Of Science, Technology & Management (IJSTM) Jurnal Ekonomi Efektif Dynamic Management Journal Jurnal Abdimas Kartika Wijayakusuma Jurnal Pengabdian Masyarakat Bidang Sosial dan Humaniora Jurnal Pengabdian Masyarakat dan Penelitian Thawalib International Journal of Health and Pharmaceutical (IJHP) Journal of Accounting and Finance Management (JAFM) International Journal of Advanced Multidisciplinary Jurnal Primagraha Jurnal Manajemen Strategis PANDALUNGAN : Jurnal Pengabdian kepada Masyarakat Himpunan: Jurnal Ilmiah Mahasiswa Pendidikan Matematika
Humairoh, Humairoh
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Journal : Dinasti International Journal of Management Science

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How Distributors’ Service Quality Drove Revisit Intention: Evidence Of Music Conventions And Exhibitions Annas, Mohammad; Humairoh, Humairoh
Dinasti International Journal of Management Science Vol. 5 No. 3 (2024): Dinasti International Journal of Management Science (January-February 2024)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijms.v5i3.2176

Abstract

The study aimed to analyze relationship factors affecting revisit intention in music industries in particular music industries in major cities of Indonesia. The substance variables were core service quality and peripheral service quality. The intermediary variables involved were appraisal emotion and perceived value. Structural equation model analysis was developed involving more than dozens of music event organizers in major cities of Indonesia. The results of this study showed that the data supports the phenomenon and the literature that had been built. Appraisal emotion had a positive influence on perceived value. The results of this study showed that the data supports the phenomenon and the literature that had been built. This proved that the sense of pleasure that arises from good customer service and music performances, as well as music performances that could fulfill a person's emotional desires and needs for music festivals, were able to create value felt by visitors to the music festival itself. Core service quality had a positive influence on appraisal emotion with a t-value of 1.85.
Co-Authors Abdul Karim agung budi Aida Imtihana, Aida Annas, Mohammad arinto, boby Atik Atikah Berlintina Permatasari, Berlintina Permatasari Boby Arianto, Boby Cindrya, Elsa Fitriana, Amalia Indah Hafif Komarullah Immawati, Siti Asriah Junaesih, Junaesih Khasanah, Iis Naning Nur Kurniastuti, Cahyani Kurniawati, Ajeng Laili, Mu'rifatul Moeins, Anoesyirwan Mohammad Annas Nandan Limakrisna Negara, Andi Kusuma Nency, Olivia Nurrahmah, Arfatin Okta Egi Priatin, Dina Parluhutan, Bobby Rabbania, Aura Rahmania, Siti Rosyid, Rosyid Septian Cahyo Bintoro Singh, Rajesh Prettypal Suprobo, Rosaldila Wahyu Anggoro, Wahyu Wahyu Setyawati, Novita Wijaya, Steven Surya Wijayanti, Murti yudhi rahman Zami, Alex