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All Journal Jurnal Ilmu Komunikasi Syntax Literate: Jurnal Ilmiah Indonesia Psikostudia : Jurnal Psikologi Darmabakti Cendekia: Journal of Community Service and Engagements The Journal of Society and Media Jurnal Layanan Masyarakat (Journal of Public Service) Jurnal Media dan Komunikasi Jurnal Komunikasi Indonesia Proceedings of The International Indonesia Conference on Interdisciplinary Studies Ettisal: Journal of Communication
Saptyasari, Andria
Fakultas Ilmu Sosial & Ilmu Politik Universitas Airlangga
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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COMMUNICATION SKILLS TRAINING FOR HEALTH WORKERS TO IMPROVE SERVICES OF PUBLIC HEALTH CENTER AT SIDOARJO Saptyasari, Andria; Titik Puji Rahayu; Ratih Puspa; Santi Isnaeni; Suko Widodo; Dina Septiani; Rani Sukma Ayu Suteja; Mytha Eliva Veritasia; Intan Fitranisa; Yuyun W. I. Surya; Angga Prawadika Aji; Irfan Wahyudi; Rachmah Ida; Yayan Sakti Suryandaru; Liestianingsih D
Jurnal Layanan Masyarakat (Journal of Public Services) Vol. 9 No. 1 (2025): JURNAL LAYANAN MASYARAKAT
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/.v9i1.2025.095-106

Abstract

The effective communication is crucial for providing good service at the Community Health Center (Puskesmas). One major issue that can lead to patient dissatisfaction is the communication skills of health workers. When these workers struggle to communicate well, patients may feel poorly served and find it hard to understand their health conditions and care instructions. To address this problem, the Communication Department of FISIP UNAIR organized a training called "Communication Skills Training for Health Workers to Improve Puskesmas Services at the Sidoarjo Regency." The aim of the training was to minimize communication errors between doctors and patients and enhance the community’s view of services at the Puskesmas. The training included various sessions for health workers. They had the chance to share their thoughts, understand patient backgrounds, and practice listening skills. They also learned how to use facial expressions, gestures, and polite language when communicating with patients through role-play exercises. The results of the training were positive. Participants could explain the material through role-play and improved their active listening skills. They managed their facial expressions, gestures, and voice tone better, and applied polite communication with patients from different backgrounds. A final survey showed a 25% increase in communication skills, improving from 55% to 80%. In summary, the community service team concluded that the training was well received and effectively implemented by participants at their health centers.
Ekspresi Digital dan Nilai-Nilai Tradisional: Negosiasi Toleransi Beragama Lintas Generasi di Desa Balun Bettaliyah, Azza; Suyanto, Bagong; Saptyasari, Andria
The Journal of Society and Media Vol. 9 No. 2 (2025): Digital Expression and Solidarity Media
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jsm.v9n2.p388-408

Abstract

This study explores intergenerational communication dynamics in Balun Village, known as the “Pancasila Village” for its religious and cultural diversity. Using a qualitative approach within a cultural studies framework, it examines how harmony is built and maintained between Generation X—bearers of traditional values—and Generation Z—the digitally active generation. Data were collected through in-depth interviews, participant observation, and social media content analysis involving residents of various ages and religions. The findings reveal that intergenerational communication occurs not only verbally but also through actions, cultural participation, and digital symbolization. Generation X transmits harmony through daily practices and lived examples of tolerance, while Generation Z adapts these values through active involvement in youth organizations, interfaith festivals, and online content promoting diversity. Both generations play complementary roles in sustaining social cohesion: Gen X as preservers of local wisdom and Gen Z as mediators who reinterpret harmony in digital spaces. The study concludes that Balun Village’s multicultural harmony is maintained through continuous interaction between local traditions and digital expressions, highlighting intergenerational communication as a vital process for reproducing values, fostering social unity, and strengthening multicultural identity at the community level.
RECEPTION ANALYSIS OF FORMER STREET CHILDREN FILM ALANGKAH LUCUNYA NEGERI INI Jaka Farih Agustian; Dr. Andria Saptyasari; Dr. Silviana Purwanti
Proceedings International Indonesia Conference on Interdisciplinary Studies Vol. 1 (2025): Proceedings of The International Indonesia Conference on Interdisciplinary Studies (I
Publisher : Faculty of Social and Political Sciences, Universitas Lampung

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Abstract

Alangkah Lucunya Negeri Ini (ALNI) describe social problems about street children that occur in Indonesia. The film attempts to construct street children as marginalized groups, through discourses on social discrimination, verbal and non-verbal violence, and the role of crime. The role shown by street children in the ALNI film provides a reflection related to the lives of former street children in the past. Former street children are in a marginalized position and get negative stigma in social interaction.. The purpose of this study is to see, understand, and explore how former street children response, expression, comment, or interpret meaning in watching the ALNI film played by the street child. This study uses the reception method proposed by Stuart Hall, namely the concept of dominant hegemony, negotiation, and opposition. The results showed that in addition to the appearance of pleasure in watching through the comedy genre in film, pleasure also displayed distortions due to verbal and non-verbal violence displayed in the ALNI film. The element of pleausure in the watch activity is done by expressing happiness, sadness, and frustration when watching a film. Some informants explained the film's presence as a form of effort to boost the development of the lives of street children and as a motivation for street children to put awareness of the educational and religious construction contained in the film. However, the construction of crime aimed at street children in the film also creates ambivalence and contradiction, as a result of the experience of society stigma that is increasingly inherent in the lives of street children. The construction of the film in building the role of street children also provides personal closeness in remembering street children who were present in life in the past.
Media Construction in Mining Issues in East Kalimantan Jaka Farih Agustian; Andria Saptyasari; Silviana Purwanti
ETTISAL : Journal of Communication Vol. 11 No. 1 (2026): Ettisal : Journal of Communication (articles in layout)
Publisher : Universitas Darussalam Gontor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21111/ettisal.v11i1.3

Abstract

This study aims to analyze how media construct and frame mining issues, and how the relationship between power and knowledge plays a role in that process. Using Michel Foucault’s theory of power/knowledge, this paper offers a critical framework to understand how media shape public knowledge about mining and how power operates through media to direct discourse around the mining industry. Foucault’s concept of power and knowledge contributes to a new way of understanding social realities in modern society—where power is no longer viewed solely as repressive or authoritarian, but as something productive, dispersed, and embedded within social structures and interactions. In this context, media construction of mining issues is not merely about objective information delivery, but is shaped through social processes and power relations. Knowledge is produced through the interaction of media, government, and mining companies, often by highlighting the perceived benefits of mining activities. However, local media with pro-community perspectives can also expose the environmental and social risks of mining operations. In contemporary society, environmental issues must be critically examined through the lens of Foucault’s theory of power/knowledge,as environmental damage carries profound implications for social change. Thus, this study emphasizes the importance of a more holistic and critical approach in analyzing how media contribute to the construction of environmental discourse in the context of mining.
Construction and Negotiation of Power in Communicative Interaction: Systematic Literature Review in Communication Psychology Jaka Farih Agustian; Andria Saptyasari; Silviana Purwanti
About the Journal Vol 15, No 2 (2026): Psikostudia : Jurnal Psikologi
Publisher : Program Studi Psikologi, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/psikostudia.v15i2.26121

Abstract

Communication is a fundamental mechanism through which identity, social relationships, and power are constructed and negotiated through dynamic psychological and interactional processes, particularly within increasingly complex digital and institutional environments. Although research on communication and power has expanded significantly, conceptual fragmentation remains, and the integration of communication psychology perspectives explaining how power, identity, legitimacy, and influence are negotiated through communicative interaction is still limited. This study aims to integrate existing research to identify conceptual patterns, thematic developments, and psychological mechanisms underlying power negotiation, identity construction, and legitimacy in communication processes. This study employed a systematic literature review of 37 Scopus-indexed journal articles published between 2013 and 2026, focusing on communication psychology, identity construction, symbolic communication, authenticity, visibility, and negotiation. The analysis followed structured stages of identification, screening, eligibility assessment, and conceptual synthesis, supported by bibliometric analysis to examine publication trends, citation impact, and author contributions. The findings indicate a significant increase in scientific production, with an annual growth rate of 53.61% and an average of 131.27 citations per document, demonstrating strong academic relevance and impact. Communicative power is constructed through discursive strategies, conversational control, framing, and linguistic choices mediated by cognitive processes, perception, and psychological interpretation. Communication also plays a central role in negotiating identity, legitimacy, and social positioning across interpersonal, institutional, and digital contexts. This study contributes theoretically by integrating communication psychology perspectives and provides practical implications for improving communicative effectiveness and social legitimacy in contemporary societyKomunikasi merupakan mekanisme fundamental dalam membentuk identitas, relasi sosial, dan konstruksi kekuasaan melalui proses psikologis dan interaksional yang dinamis, terutama dalam konteks digital dan institusional yang semakin kompleks. Meskipun penelitian tentang komunikasi dan kekuasaan telah berkembang pesat, masih terdapat fragmentasi konseptual dan keterbatasan integrasi perspektif psikologi komunikasi dalam menjelaskan bagaimana kekuasaan, identitas, legitimasi, dan pengaruh dinegosiasikan melalui interaksi komunikatif. Penelitian ini bertujuan untuk mengintegrasikan temuan penelitian sebelumnya guna mengidentifikasi pola konseptual, perkembangan tematik, dan mekanisme psikologis yang mendasari negosiasi kekuasaan, konstruksi identitas, dan legitimasi melalui komunikasi. Penelitian ini menggunakan metode systematic literature review terhadap 37 artikel jurnal terindeks Scopus yang diterbitkan antara tahun 2013 hingga 2026, dengan fokus pada psikologi komunikasi, konstruksi identitas, komunikasi simbolik, autentisitas, visibilitas, dan negosiasi. Analisis dilakukan secara sistematis melalui tahapan identifikasi, seleksi, evaluasi kelayakan, dan sintesis konseptual, serta didukung analisis bibliometrik untuk mengidentifikasi tren publikasi, dampak sitasi, dan kontribusi penulis. Hasil penelitian menunjukkan bahwa produksi ilmiah meningkat signifikan dengan tingkat pertumbuhan tahunan sebesar 53,61% dan rata-rata sitasi sebesar 131,27 per dokumen, menunjukkan relevansi dan dampak akademik yang tinggi. Kekuasaan komunikatif dikonstruksi melalui strategi diskursif, pengelolaan percakapan, framing, dan pilihan linguistik yang dimediasi oleh proses kognitif, persepsi, dan interpretasi psikologis. Komunikasi juga berperan penting dalam negosiasi identitas, legitimasi, dan posisi sosial dalam konteks interpersonal, institusional, dan digital. Penelitian ini memberikan kontribusi teoritis dalam mengintegrasikan perspektif psikologi komunikasi serta implikasi praktis untuk meningkatkan efektivitas komunikasi dan legitimasi sosial dalam masyarakat kontemporer.
Co-Authors Angga Prawadika Aji Bagong Suyanto Bettaliyah, Azza Dina Septiani Dina Septiani Dr. Silviana Purwanti Elok Kharismatul Ula I.G.A.K. Satrya Wibawa Illahiati, Nisa Kurnia Intan Fitranisa Irfan Wahyudi Irfan Wahyudi Isnaini, Santi Jaka Farih Agustian Jaka Farih Agustian Kristian Jaya Hamonangan Pasaribu Liestianingsih D Liestianingsih Dwi Dayanti Mytha Eliva Veritasia Nimas Safira Widhiasti Wibowo Nurul Ratna Sari Rachmah Ida Rahayu, Titik Puji Rani Sukma Ayu Suteja Raniah Ratih Puspa Ratih Puspa Ratih Puspa S Reny Yuliati Reny Yuliati, Reny Rosa Apriliyanti Santi Isnaeni Septiani, Dina Silviana Purwanti Suryandaru, Yayan Sakti Widodo, Suko Wijaya, Evelyn Yuyun W. I. Surya Yuyun Wahyu Izzati Surya