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All Journal Jurnal Ilmu Komunikasi Syntax Literate: Jurnal Ilmiah Indonesia Darmabakti Cendekia: Journal of Community Service and Engagements The Journal of Society and Media Jurnal Layanan Masyarakat (Journal of Public Service) Jurnal Media dan Komunikasi Jurnal Komunikasi Indonesia
Saptyasari, Andria
Fakultas Ilmu Sosial & Ilmu Politik Universitas Airlangga
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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COMMUNICATION SKILLS TRAINING FOR HEALTH WORKERS TO IMPROVE SERVICES OF PUBLIC HEALTH CENTER AT SIDOARJO Saptyasari, Andria; Titik Puji Rahayu; Ratih Puspa; Santi Isnaeni; Suko Widodo; Dina Septiani; Rani Sukma Ayu Suteja; Mytha Eliva Veritasia; Intan Fitranisa; Yuyun W. I. Surya; Angga Prawadika Aji; Irfan Wahyudi; Rachmah Ida; Yayan Sakti Suryandaru; Liestianingsih D
Jurnal Layanan Masyarakat (Journal of Public Services) Vol. 9 No. 1 (2025): JURNAL LAYANAN MASYARAKAT
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/.v9i1.2025.095-106

Abstract

The effective communication is crucial for providing good service at the Community Health Center (Puskesmas). One major issue that can lead to patient dissatisfaction is the communication skills of health workers. When these workers struggle to communicate well, patients may feel poorly served and find it hard to understand their health conditions and care instructions. To address this problem, the Communication Department of FISIP UNAIR organized a training called "Communication Skills Training for Health Workers to Improve Puskesmas Services at the Sidoarjo Regency." The aim of the training was to minimize communication errors between doctors and patients and enhance the community’s view of services at the Puskesmas. The training included various sessions for health workers. They had the chance to share their thoughts, understand patient backgrounds, and practice listening skills. They also learned how to use facial expressions, gestures, and polite language when communicating with patients through role-play exercises. The results of the training were positive. Participants could explain the material through role-play and improved their active listening skills. They managed their facial expressions, gestures, and voice tone better, and applied polite communication with patients from different backgrounds. A final survey showed a 25% increase in communication skills, improving from 55% to 80%. In summary, the community service team concluded that the training was well received and effectively implemented by participants at their health centers.
Ekspresi Digital dan Nilai-Nilai Tradisional: Negosiasi Toleransi Beragama Lintas Generasi di Desa Balun Bettaliyah, Azza; Suyanto, Bagong; Saptyasari, Andria
The Journal of Society and Media Vol. 9 No. 2 (2025): Digital Expression and Solidarity Media
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jsm.v9n2.p388-408

Abstract

This study explores intergenerational communication dynamics in Balun Village, known as the “Pancasila Village” for its religious and cultural diversity. Using a qualitative approach within a cultural studies framework, it examines how harmony is built and maintained between Generation X—bearers of traditional values—and Generation Z—the digitally active generation. Data were collected through in-depth interviews, participant observation, and social media content analysis involving residents of various ages and religions. The findings reveal that intergenerational communication occurs not only verbally but also through actions, cultural participation, and digital symbolization. Generation X transmits harmony through daily practices and lived examples of tolerance, while Generation Z adapts these values through active involvement in youth organizations, interfaith festivals, and online content promoting diversity. Both generations play complementary roles in sustaining social cohesion: Gen X as preservers of local wisdom and Gen Z as mediators who reinterpret harmony in digital spaces. The study concludes that Balun Village’s multicultural harmony is maintained through continuous interaction between local traditions and digital expressions, highlighting intergenerational communication as a vital process for reproducing values, fostering social unity, and strengthening multicultural identity at the community level.
Co-Authors Angga Prawadika Aji Angga Prawadika Aji Bagong Suyanto Bettaliyah, Azza Dina Septiani Dina Septiani Elok Kharismatul Ula Illahiati, Nisa Kurnia Intan Fitranisa Irfan Wahyudi Irfan Wahyudi Isnaini, Santi Kristian Jaya Hamonangan Pasaribu Liestianingsih D Liestianingsih Dwi Dayanti Mytha Eliva Veritasia Nimas Safira Widhiasti Wibowo Nurul Ratna Sari Rachmah Ida Rahayu, Titik Puji Rani Sukma Ayu Suteja Raniah Ratih Puspa Ratih Puspa Ratih Puspa S Reny Yuliati Reny Yuliati, Reny Rosa Apriliyanti Santi Isnaeni Satrya Wibawa Septiani, Dina Suryandaru, Yayan Sakti Widodo, Suko Wijaya, Evelyn Yuyun W. I. Surya Yuyun Wahyu Izzati Surya