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All Journal Sosiohumaniora The Indonesian Journal of Public Administration (IJPA) Sumatra Journal of Disaster, Geography and Geography Education Jurnal Pembangunan Nagari Jurnal Pemerintahan dan Politik Community Empowerment Jurnal Jendela Inovasi Daerah Jurnal Kepariwisataan Innovative: Journal Of Social Science Research Jurnal Penelitian Pendidikan Indonesia Journal of Governance and Public Administration
Mukti, Ari
Unknown Affiliation
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Public Service Quality dan Customer Satisfaction: Mengekplorasi Atribut Kualitas Pelayanan Pada Sektor Publik Tri Nugraha, Joko; Orbawati, Eny Boedi; Fadlurrahman, Fadlurrahman; Mukti, Ari; Ikhtiara, Seiren
Jurnal Pemerintahan dan Politik Vol. 9 No. 2 (2024)
Publisher : Universitas Indo Global Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36982/jpg.v9i2.3653

Abstract

The quality of public services is the most important thing to know whether they are successful in fulfilling services. The quality of service reflects the quality of the bureaucracy. The objectives of the study include identifying weaknesses or shortcomings of public service delivery and measuring the tendency of public satisfaction level with public services. Using a survey method with 100 respondents. The analysis technique uses a descriptive statistic. The results showed that there are 3 dimensions of service that need to be improved, including: (1) The dimension of fairness of costs / tariffs in services; (2) The dimension of conformity of service products between those listed in the service standard and the results provided and (3) Dimensions of quality of facilities and infrastructure.
Accelerating the competitiveness of organic food MSMEs through appropriate technology innovation in Magelang Orbawati, Eny Boedi; Saleh, Arif Rahman; Puspitasari, Herlina Mega; Fadlurrahman, Fadlurrahman; Mukti, Ari; Ikhtiara, Seiren
Community Empowerment Vol 10 No 11 (2025)
Publisher : Universitas Muhammadiyah Magelang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31603/ce.15206

Abstract

Organic rice and processed vegetable products are flagship commodities in Magelang Regency, yet their development is hindered by limited production capacity and conventional marketing management. This community empowerment program aims to strengthen the competitiveness of two MSME partners through technological innovation and management modernization. The methodology employed a community-based empowerment approach involving technology transfer (vacuum machines, food dehydrators, and stainless-steel grinders), quality management training (Good Manufacturing Practices and HACCP), and digital marketing literacy. The results demonstrated a production capacity increase of 100%, work efficiency improvements of 40%, and a turnover growth of approximately 10%. Furthermore, the partners successfully adopted semi-digital management systems and expanded their market reach through digital marketplaces. These achievements prove that the integration of appropriate technology and digital strategies can effectively transform traditional MSMEs into competitive enterprises with global quality standards.
Co-Authors Arif Rahman Saleh Atika Atika Atmojo, Wijoseno Cahyo Budi Raharjo Damayanti, Fani Eny Boedi Orbawati Fachrie, Muhammad Fadlurahman, Fadlurahman Fadlurrahman Fadlurrahman, Fadlurrahman Ikhtiara, Seiren Joko Tri Nugraha Joko Tri Nugroho Krisna Silaen, Ezra Santa Muqtada, Moh. Rikza Pajrin, Rani Pradana, Erlangga Pramudya Puspitasari, Herlina Mega Shefa Dwijayanti Ramadani Sudjatmiko Sudjatmiko, Sudjatmiko Sugiharti, Retno Suwandoko Triastanti, Resti Kurnia Widyantoro, Sigid Wismaningtyas, Tri Asih