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All Journal JURNAL SAINS PEMASARAN INDONESIA Jurnal Keuangan dan Perbankan Jurnal Widya Manajemen & Akuntansi Journal of Business & Banking Jurnal Administrasi Bisnis (JABis) Jurnal Penelitian Ekonomi dan Bisnis Eksos LPPM Seminar Nasional Informatika (SEMNASIF) International Journal of Social Science and Business JURNAL AKUNTANSI, MANAJEMEN DAN EKONOMI Akuntansi Bisnis & Manajemen (ABM) Interdisciplinary Social Studies Asian Management and Business Review Pattimura Proceeding : Conference of Science and Technology International Journal of Applied Business and International Management Media Riset Bisnis & Manajemen Jurnal Indonesia Sosial Teknologi West Science Business and Management West Science Journal Economic and Entrepreneurship Enrichment: Journal of Multidisciplinary Research and Development Strata Business Review Journal of Business Innovation and Research
Sabihaini Sabihaini
Universitas Pembangunan Nasional “Veteran” Yogyakarta
Agriculture, Biological Sciences & Forestry Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Physics Public Health Social Sciences Other

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Journal : Media Riset Bisnis

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ANALISIS QUALITY FUNCTION DEPLOYMENT (QFD) : THE VOICE OF CUSTOMER UNTUK MENGHASILKAN KUALITAS JASA (Studi kasus pada PT. Kereta Api Indonesia) Sabihaini Sabihaini; Andi Yulianto
Media Riset Bisnis & Manajemen Vol. 3 No. 2 (2003): Media Riset Bisnis & Manajemen
Publisher : Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1015.869 KB) | DOI: 10.25105/mrbm.v3i2.8102

Abstract

OFD analysis applied in industrial manufacture is emphasizing the use of matrix approach. On the other hand, QFD analysis in the service sectors is utilizing the combination of Service Quality (Serqual) Dimensions and QFD itself. This combination will come up with a result of a House of Service Quality (HOSQ) Approach. Based on the result of QFD analysis by con- stucting the House of Quality, it was found that mostof the consumer attributes concemed as importantand mostimportant.
Co-Authors Abdul Ghofar Agus Sasmito Aribowo Agustiani, Sekar Ayu Ana Suryandari Andi Yulianto Arief Subyantoro Awang Hendrianto Pratomo Danang Yudhiantoro, Danang Dharma Putra, Ngurah Pradnya Djayanti, Ambonita Dwi Djumahir Djumahir Djumilah Hadiwidjojo Doloan, Eef Saifullah Effendi, M Irhas Effendi, Mohamad Irhas Endah Wahyuni Habib, Yasar Hadjar, Farah Muhammad Hendri Gusaptono Heru Cahya Rustamaji Heru Kristanto Januar Eko Prasetio Kusumastuti, Satya Adrianina Lisnaningrum, Destya Mintarti Rahayu Ngurah Pradnya Dharma Putra Nugraha, Yogi Prasetio, Januar Eko Pratondo, Katon Rafida, Jasmine Ratulian, Meyna Cinta Salleh, Fauzilah Sari Puaspita, Irinne Sukma Sri Pamungkas Sudaryatie Sudaryatie Susanto, Nugraha Jaka Tetyasih Suroso, Sinthya Titik Kusmantini Tri Mardiana Tri Mardiana, Tri Virliana Annida Luthfiani Widhy Tri Astuti Wilis Kaswidjanti Winarno Winarno Wuryaningrum, Nuruita Yogi Nugraha Yuli Liestyana Yuni Siswanti Yuni Siswanti