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All Journal Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Economic Education and Entrepreneurship Journal Asian Management and Business Review Measurement In Educational Research JAPI: Jurnal Akses Pengabdian Indonesia Business and Accounting Education Journal Dinamika Pendidikan "Indonesian Journal of Devotion and Empowerment (IJDE) "
Raharjo, Teguh Hardi
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Agriculture, Biological Sciences & Forestry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Mathematics Nursing Public Health Social Sciences Other

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Pengaruh Kompetensi Sumber Daya Manusia, Motivasi Kerja, dan Kepuasan Kerja terhadap Kualitas Pelayanan Pegawai Kantor Kecamatan se-Kota Semarang Alivia, Putri; Raharjo, Teguh Hardi
Business and Accounting Education Journal Vol. 5 No. 2 (2024): Business and Accounting Education Journal
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/baej.v5i2.10464

Abstract

This research aims to analyze the influence of human resource competence, work motivation and job satisfaction on the service quality of employees of sub-district offices throughout the city of Semarang. This research is a quantitative research with a population of 1320 sub-district office employees throughout Semarang City. The number of samples in this study was 93 respondents which was calculated using the Slovin formula. The sampling technique uses techniques Propotionate Random Sampling. The data collection technique uses a questionnaire method. The data analysis technique uses the classical assumption test, multiple linear regression analysis, model feasibility test, hypothesis test, coefficient of determination test and descriptive statistical analysis of percentages using the IBM SPSS 26 program. The results of the multiple linear regression analysis obtained data namely Y = 9.776 + 0.590X1 + 0.082 X2 + 0.142X3 + e. The results of the research show that human resource competence has a positive and significant influence on the quality of employee service, while work motivation and job satisfaction do not have a significant influence on the quality of service for employees of sub-district offices throughout Semarang City.
HEISQUAL – ACSI – IPA – PGCV: Synthesis of higher education service satisfaction measurements Raharjo, Teguh Hardi; Mulyono, Kemal Budi; Ismiyati, Ismiyati; Jaenudin, Ahmad
Asian Management and Business Review Volume 3 Issue 2, 2023
Publisher : Master of Management, Department of Management, Faculty of Business and Economics Universitas Islam Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/AMBR.vol3.iss2.art2

Abstract

The current weakness of various dimensions of service quality measurement scales that have been adopted in measuring the level of student service satisfaction at HE is often an obstacle to understanding weaknesses in the quality of HE service. This study aims to investigate the level of student service satisfaction based on the HEISQUAL synthesis combined with the ACSI, IPA, and PGCV methods as a holistic approach to determine priorities for continuous improvement. The integration of these three methods is very appropriate to answer the needs of HE in improving the quality of its services. The data in this study were obtained by distributing questionnaires to respondents with a sample size of 320 students using a convenience sampling technique (non-probability sampling). The results of this study indicate that HE service satisfaction is in the satisfied criteria, where 6 sub-dimensions are in quadrant A, 5 sub-dimensions are in quadrant B, 1 sub-dimension is in quadrant C, and 4 sub-dimensions are in quadrant D. From this analysis, the priority order of improvement are 1) ET, 2) LWE, 3) LF, 4) ECA, 5) C&M, 6) BTS. Through the HEISQUAL – ACSI – IPA – PGCV synthesis, HE can understand and determine well-accelerated strategic and practical policies.
Pengaruh Motivasi Belajar dan Ekspektasi Karir Terhadap Intensi Melanjutkan Studi Lanjut dengan Status Sosial Ekonomi Orang Tua sebagai Variabel Moderating Susanti, Eka; Raharjo, Teguh Hardi; Sallsa Billa, Isfie
Business and Accounting Education Journal Vol. 6 No. 1 (2025): Business and Accounting Education Journal
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/baej.v6i1.20097

Abstract

Penelitian ini menganalisis pengaruh motivasi belajar dan ekspektasi karir (variabel independen) terhadap intensi melanjutkan studi lanjut (variabel dependen), dengan status sosial ekonomi orang tua sebagai variabel moderasi. Penelitian ini menggunakan pendekatan kuantitatif, populasi penelitian terdiri dari 381 mahasiswa pendidikan ekonomi angkatan 2020 di Universitas Negeri Semarang, dengan 160 responden dipilih melalui Proportionate Random Sampling. Data dikumpulkan melalui angket, wawancara, dan dokumentasi, kemudian dianalisis menggunakan analisis statistik deskriptif dan Partial Least Square-Structural Equation Modelling (PLS-SEM) dengan SmartPLS 3. Hasil penelitian menunjukkan bahwa model valid dan reliabilitas konstruk layak. Motivasi belajar berpengaruh positif signifikan terhadap intensi melanjutkan studi lanjut, sementara ekspektasi karir memberikan pengaruh positif paling tinggi sebesar 70,9%. Status sosial ekonomi orang tua tidak berpengaruh terhadap intensi studi lanjut (19,9%), dan moderasi ekspektasi karir meningkatkan pengaruh menjadi 36,9%. Sebaliknya, moderasi motivasi belajar menghasilkan nilai negatif (-17%) dan tidak signifikan. Dari lima hipotesis, tiga diterima dan dua ditolak
PENGARUH BUDAYA ORGANISASI DAN MOTIVASI KERJA TERHADAP KINERJA ORGANISASI KECAMATAN DI KOTA SEMARANG Khansa, Haifa Kamilla; Raharjo, Teguh Hardi
Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Vol. 14 No. 3 (2025): September
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v14i3.3316

Abstract

Introduction: This study aims to analyse how organisational culture and work motivation influence the performance of sub-district government offices in Semarang City. Amid the increasing demands for public service accountability and performance improvement, it is essential to understand how internal organisational factors affect government performance.Methods: The study adopts a quantitative explanatory research design with an associative approach. Data were collected through questionnaires distributed to 159 respondents, selected using proportionate stratified random sampling from a population of 528 employees across 16 sub-district offices. The data were analysed using multiple linear regression and classical assumption tests.Results: The results demonstrate that organisational culture and work motivation positively and significantly impact organisational performance, individually and simultaneously. Organisational culture has a positive impact on employees’ behaviour and work environment, while work motivation drives productivity and engagement. Together, these factors contribute significantly to enhancing the performance of sub-district government organisations.Conclusion and suggestion: In conclusion, strengthening a performance-oriented organisational culture and implementing motivation strategies—such as fair rewards, career development, and participatory leadership—are key to improving public service quality. Local governments should continuously build internal capacity by aligning values, leadership, and motivation mechanisms to ensure sustainable organisational performance. Keywords: Organizational Culture, Work Motivation, Organizational Performance, Sub-District Government
Literasi digital guru SMK di era pendidikan digital: Peran persepsi, efikasi diri, dan kepemimpinan visioner Halimah, Susi; Raharjo, Teguh Hardi
Measurement In Educational Research Vol. 5 No. 2 (2025): Article in Progress
Publisher : Research and Social Study Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33292/meter.v5i2.385

Abstract

Tujuan dari penelitian ini adalah untuk menguji hubungan antara persepsi guru, efikasi diri guru, kepemimpinan visioner, dan literasi digital guru Sekolah Menengah Kejuruan (SMK) Kota Semarang. Jenis studi ini kuantitatif. Populasi penelitian dari 279 guru dan sampel dari 164 orang menggunakan rumus SLOVIN. Sampel ini menggunakan multistage random sampling dengan menggabungkan dua teknik: cluster random sampling dan purposive sampling. Metode untuk mengumpulkan data menggunakan angket. Teknik analisis data yang digunakan adalah analisis regresi linier berganda. Hasil penelitian menunjukkan bahwa persepsi guru dan kepemimpinan visioner memiliki pengaruh positif dan signifikan pada literasi digital guru, serta efikasi diri guru tidak memiliki pengaruh signifikan pada literasi digital guru Sekolah Menengah Kejuruan (SMK) Kota Semarang. Dengan demikian, literasi digital guru dapat ditingkatkan dengan persepsi guru dan kepemimpinan visioner. Disarankan agar guru dapat mengikuti pelatihan platform digital, membangun growth mindset pentingnya teknologi dalam pembelajaran, serta sosialisasi literasi digital dalam pendidikan. Penelitian ini berbeda dari penelitian terdahulu dengan adanya penambahan variabel efikasi diri dan kepemimpinan visioner serta diperluas untuk guru SMK Kota Semarang.   Teachers’ digital literacy in the digital education era: The role of perception, self-efficacy, and visionary leadership   Abstract: The purpose of this study was to examine the relationship between teacher perception, teacher self-efficacy, visionary leadership, and digital literacy of Vocational High School (SMK) teachers in Semarang City. This type of study is quantitative. The study population of 279 teachers and a sample of 164 people using the SLOVIN formula. This sample uses multistage random sampling by combining two techniques: cluster random sampling and purposive sampling. The method for collecting data uses a questionnaire. The data analysis technique used is multiple linear regression analysis. The results of the study indicate that teacher perception and visionary leadership have a positive and significant influence on teacher digital literacy, and teacher self-efficacy does not have a significant influence on digital literacy of Vocational High School (SMK) teachers in Semarang City. Thus, teacher digital literacy can be improved with teacher perception and visionary leadership. It is recommended that teachers can take part in digital platform training, build a growth mindset on the importance of technology in learning, and socialize digital literacy in education. This study is different from previous studies with the addition of self-efficacy and visionary leadership variables and is expanded to SMK teachers in Semarang City.
Efforts to Increase Student Entrepreneurial Intentions Through the Project-Based Learning Learning Model Jaenudin, Ahmad; Raharjo, Teguh Hardi; Astuti, Dwi Puji; Nuraini, Siti
Economic Education and Entrepreneurship Journal Vol 6, No 1 (2023): Economic Education and Entrepreneurship Journal (E3J)
Publisher : FKIP Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Knowledge of student entrepreneurship intentions is a fundamental impetus that is very important in understanding entrepreneurship in tertiary institutions. This study aims to determine the effectiveness of the project-based learning model in increasing student entrepreneurial intentions in economics and digital business learning. This research is quantitative research with an experimental research design. The sample in this study was 80 students. This study uses actual experiments because, in this design, the researcher can control all external variables that affect the course of the investigation. Data collection in this study used instruments in the form of questionnaires and documentation developed according to indicators and based on relevant theories. The results showed that the significance value of the t-test was 0.000. The significance value is less than 0.05, which means that H1 is accepted. This shows that there are significant differences in the entrepreneurial intentions of the experimental class as the class that uses the project-based learning model and the control class that uses the conventional model. Thus, implementing the project-based learning model in the experimental class significantly differs. This means that applying the project-based learning model in digital economics and business learning effectively increases student entrepreneurial intentions. ttable, which is equal to 1.985. This shows significant differences in the entrepreneurial intentions of the experimental class as the class that uses the project-based learning model and the control class that uses the conventional model. Thus, implementing the project-based learning model in the experimental class significantly differs. This means that applying the project-based learning model in digital economics and business learning effectively increases student entrepreneurial intentions. ttable, which is equal to 1.985. This shows that there are significant differences in the entrepreneurial intentions of the experimental class as the class that uses the project-based learning model and the control class that uses the conventional model. Thus, implementing the project-based learning model in the experimental class significantly differs. This means that applying the project-based learning model in digital economics and business learning effectively increases student entrepreneurial intentions.Keywords: Project Based Learning, Entrepreneurial IntentionDOI: http://dx.doi.org/10.23960/E3J/v6i1.8-14
Pelatihan Analisis Butir Soal Berdasarkan Teori Tes Klasik Berbantuan Iteman untuk Meningkatkan Kualitas Instrumen Penilaian Ismiyati, Ismiyati; Raharjo, Teguh Hardi; Tusyanah, Tusyanah; Sholikah, Mar'atus
JAPI (Jurnal Akses Pengabdian Indonesia) Vol 8, No 2 (2023)
Publisher : Universitas Tribhuwana Tunggadewi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/japi.v8i2.5064

Abstract

Pelatihan tentang analisis butir soal berdasarakan teori tes klasik berbantuan software iteman dilatarbelakangi dari pemahaman dan kemampuan para pendidik dalam menganalisis butir soal yang masih rendah sehingga menjadi kendala dalam memberikan proses pembelajaran yang efektif. Untuk itu, tujuan kegiatan ini adalah untuk meningkatkan pemahaman dan kemampuan para pendidik dalam mengolah data jawaban peserta didik menggunakan aplikasi iteman. Dengan butir soal yang telah dianalisis, para pendidik dapat memberikan soal yang berkualitas dan terukur sehingga akan berpengaruh terhadap kualitas pendidikan. Kegiatan pelatihan analisis butir soal ini dilaksanakan dalam bentuk pendampingan selama satu kali pertemuan dengan total peserta sebanyak 57 orang pendidik di MTs. Tarbiyatul Banin Winong. Metode pelaksanaan ini menggunakan pendekatan partisipatif. Hasil kegiatan diperoleh adanya peningkatan kemauan dan kemampuan para pendidik dalam melakukan pengolahan data dan menganalisa butir soal menggunakan aplikasi iteman. Dengan demikian, kegiatan ini telah menjawab permasalah mitra terkait peningkatan mutu pendidikan melalui evaluasi pembelajaran.
Model for Sustainability Improvement of Student Satisfaction Based on Service Quality: Testing the American Customer Satisfaction Model in Higher Education Raharjo, Teguh Hardi; Ismiyati, Ismiyati; Ikhsananto, Aan
Dinamika Pendidikan Vol. 19 No. 1 (2024): Dinamika Pendidikan
Publisher : Economics Education Department Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/dp.v19i1.7995

Abstract

This research aims to empirically investigate the antecedents and consequences of student satisfaction with programs provided by higher education institutions and identify service quality attributes that need to be improved. This research uses the American Customer Satisfaction Model (ACSM) as an analytical lens. The unit of analysis in this research concentrates on students who are studying at Semarang City Universities. Partial Least Squares (PLS) estimation is used to test measurement models, estimate the predictive power of theoretical models, and obtain the SSI score. Although student satisfaction is a complex concept, this model has proven to be an accurate estimator. The research results show that student satisfaction is entirely satisfactory, with an SSI score of 68.75. Through the Structural Measurement Method, it was found that perceived benefits and interactions in the process had the most significant influence on satisfaction. This research contributes to discussions about service quality by highlighting the role of perceived usefulness and aspects of the interaction process as factors shaping service quality. Apart from that, this research also reinforces the discussion regarding the relationship between student satisfaction and complaints by showing that this relationship is negative if managed by producing graduates loyal to the university.
Strengthening Skills for Preparing Merdeka Curriculum Teaching Modules Phase F for MPLB Teachers in Semarang City Raharjo, Teguh Hardi; Ismiyati; Wirawan, Arif Wahyu; Mulyanto, Asti Agustin Putri; Purwaningsih, Rika Aprilia
Indonesian Journal of Devotion and Empowerment Vol. 6 No. 2 (2024): December
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/w30hfa62

Abstract

Teachers are expected to be able to carry out learning in accordance with the merdeka curriculum, including the use of teaching modules in accordance with the provisions of the curriculum. Ideally, teachers can design teaching modules optimally. However, in reality, many teachers are not yet able to create teaching modules merdekaly according to the needs and situations in their learning environment. Several teachers stated that it required additional time, money and energy to compose teaching modules comprehensively, which became an obstacle in preparing teaching modules merdekaly. The Office Management and Business Services Skills Program (MPLB) in Phase F is not included in the Center of Excellence (PK) Vocational School program, part of the merdeka learning program. The aim of this service activity is to strengthen partners' skills in compiling merdeka curriculum teaching modules through several stages: socialization, training, mentoring and evaluation. This devotion was carried out for one week from June 26 to July 3, 2024 offline with 25 teacher participants at State Vocational School 2, Semarang City. The evaluation results show an increase in participants' abilities and skills in compiling Phase F teaching modules according to the existing learning environment.
Analisis Peningkatan Kualitas Pelayanan Publik Di Kantor Desa Sogo Kecamatan Kedungtuban Kabupaten Blora Sumiyati; Raharjo, Teguh Hardi
Business and Accounting Education Journal Vol. 6 No. 2 (2025): Business and Accounting Education Journal
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/baej.v6i2.20601

Abstract

Penelitian ini bertujuan untuk mengukur tingkat kepuasan masyarakat Desa Sogo Kabupaten Blora berdasarkan dimensi SERVQUAL menggunakan metode Customer Satisfaction Index (CSI), serta mengidentifikasi sub-dimensi SERVQUAL yang perlu ditingkatkan menggunakan metode Importance Performance Analysis (IPA). Penelitian ini menggunakan pendekatan kuantitatif dengan desain survei cross-sectional. Penentuan jumlah sampel menggunakan rumus iterasi dan penentuan pemilihan sampel menggunakan incidental sampling. Teknik analisis data menggunakan analisis statistik deskriptif menggunakan bantuan SPSS versi 25. Hasil penelitian menunjukkan bahwa tingkat kepuasan masyarakat terhadap pelayanan publik di Kantor Desa Sogo mencapai 79.10%, yang mencerminkan kepuasan yang baik, meskipun masih terdapat ruang untuk perbaikan. Berdasarkan analisis IPA ditemukan sub dimensi yang perlu ditingkatkan adalah kecepatan dan ketepatan dalam memberikan layanan serta konsistensi dan keandalan layanan. Penelitian ini diharapkan dapat memberikan rekomendasi bagi pengelola pelayanan publik di Kantor Desa Sogo untuk mengidentifikasi sub dimensi kualitas pelayanan yang perlu diperbaiki agar tercipta kepuasan masyarakat secara berkelanjutan.
Co-Authors Aan Ikhsananto, Aan Ahmad Jaenudin Alivia, Putri Aresa, Lulu Arif Wahyu Wirawan, Arif Wahyu Dwi Puji Astuti Eka Susanti Halimah, Susi Ismiyati Ismiyati, Ismiyati Kemal Budi Mulyono, Kemal Budi Khansa, Haifa Kamilla Mulyanto, Asti Agustin Putri Purwaningsih, Rika Aprilia Sallsa Billa, Isfie Sholikah, Mar'atus Siti Nuraini Sulhadi Sumiyati Swastika, Najwa Abel Tusyanah Tusyanah Utami, Lastri Widiyanto