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All Journal Jurnal Ilmiah Mahasiswa FEB Jurnal Kesehatan Andalas JURNAL PENDIDIKAN TAMBUSAI HOSPITAL MAJAPAHIT (JURNAL ILMIAH KESEHATAN POLITEKNIK KESEHATAN MAJAPAHIT) JURNAL BISNIS & AKUNTANSI UNSURYA Journal of Sylva Indonesiana Inovasi Pendidikan: Jurnal Pendidikan Jurnal Agrium Ekonomi Bisnis Manajemen dan Akuntansi (EBMA) Hospital Majapahit : Jurnal Ilmiah Kesehatan Politeknik Kesehatan Mojokerto Arcitech: Journal of Computer Science and Artificial Intelligence Jurnal Keperawatan Merdeka Fusion : Jurnal Pengabdian Kepada Masyarakat Jurnal Bisnis dan Manajemen (JURBISMAN) HUMANITIS : Jurnal Humaniora, Sosial dan Bisnis Jurnal Multidisipliner Kapalamada Jurnal Kajian Islam dan Sosial Keagamaan Global Forest Journal Jurnal Pengabdian Masyarakat Jurnal Intelek Dan Cendikiawan Nusantara Jurnal Ilmiah Nusantara Berkala Forum Studi Transportasi antar Perguruan Tinggi Journal of Multidimensional Management Jurnal Kegiatan Pengabdian Mahasiswa (JKPM)
Rizka Amelia
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Journal : Jurnal Ilmiah Nusantara

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Pengaruh Sistem Pembayaran Digital Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada Orange Carwash Rizka Amelia; Dianing Widya Kusumastuti
JURNAL ILMIAH NUSANTARA Vol. 2 No. 6 (2025): Jurnal Ilmiah Nusantara
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jinu.v2i6.6730

Abstract

This study aims to examine the influence of digital payment systems and service quality on customer satisfaction at Orange Carwash Kartasura. The background of this research arises from the growing trend of digital technology adoption in the era of the cashless society, which encourages service companies to adapt, particularly in payment systems and customer service. The study employed a quantitative method by distributing questionnaires to 103 Orange Carwash customers. Data were analyzed using SPSS version 25 to test validity, reliability, classical assumptions, multiple linear regression, t-test, F-test, and the coefficient of determination. The results indicate that both digital payment systems and service quality have a positive and significant effect on customer satisfaction, either partially or simultaneously. These findings demonstrate that the better the implementation of digital payment systems and the higher the service quality provided, the greater the level of customer satisfaction. This research is expected to serve as a reference for developing service strategies and implementing digital technology in the service sector.
Co-Authors Adilla, Firliana Ahmad Fuadi Ahmad Hisyam Pulungan Amri, M. Raihan Anis Syamsu Rizal Anwar Hidayat Anwar Hidayat, Khoirotunnisa, Elsa Aprilia, Hasan Maliki Anwar, Pradika Dwi Anggraini, Nabila Rizky, Solihin Nasution, Mawaddatirrohmana Al- Amin, Khairurrijal Ar-Rifa'i, Ahmad Aravik, Havis Ariadi Ariadi Arida Susilowati Iswanto Astrid Fauzia Dewinta Aulia Novia Putri Basyuni, M Chelsy Sipayung Choiriyah Choiriyah Choiriyah Choirunnisak, Choirunnisak Deni Elfiati Devi Mediarti Dewi, Kadek Ayu Sutrisna Dianing Widya Kusumastuti DWI SURYANTO Enni Suhenni Faizal, Moh. Fathonah Nur Imamah Febriandi Febriandi, Febriandi Feri Faila Sufa, Feri Faila Hasimi, Davit Hendrival Hendrival Hiskia Rahmadani Husnul Khatimah Ibnu Abdillah Imamah, Fathonah Nur Innek Safitri Ipanna Enggar Susetya Irvan Itchika Sivaipram Jeshinta Olivia Fentari Julia Khairina Adlin Julia Syahriani Hasibuan Juniandayu Putri, Reza Khoirotunnisa, Elsa Aprilia, Hasan Maliki Anwar, Pradika Dwi Anggraini, Nabila Rizky, Solihin Nasution, Mawaddatirrohmana Al-Amin, Khairurrijal Khoirudin, Rifki Lutfiah Lutfiah Mardikawati, Budi Maulana, Rafli Firman Mohammad Basyuni Muhammad Zyldanvi Bahri Murdani, Risya Nurmaya Nita Nuryufa Maura Rini Widyastuti Rizki, Yovan Rosa Aprilia Saputra, Angga Aldi Subian to Suyit Ratno Syahputri, Khoirani Syaiful Azmi Syokumawena, Syokumawena Usnawiyah, Usnawiyah Widhoyoko, Yudhistiro Pandu Winda Sari Yuntha Bimantara Yusuf Nurdin, Muhammad