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Analisis Sentimen Pengguna Terhadap Aplikasi Tripadvisor Sebagai Media Informasi Pariwisata Sanjaya, I Gede Wahyu; Ananda, I Nyoman; Agung, I Gusti Ngurah Pertu
Jurnal Pariwisata Budaya: Jurnal Ilmiah Pariwisata Agama dan Budaya Vol 11 No 1 (2026): Volume 11 No 1
Publisher : UHN IGB Sugriwa Denpasar

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Abstract

TripAdvisor is a widely used digital application for tourists to access information on destinations, accommodations, and travel experiences. User reviews on the Google Play Store reflect direct perceptions of the application, making them a valuable source for evaluating user satisfaction. This study analyzes 493 tourism-related reviews using a text mining approach, including text preprocessing and sentiment classification. The results show a dominance of positive sentiment, primarily related to ease of use, completeness of information, and the effectiveness of search features. Negative sentiment appears less frequently and is mainly associated with account issues, transactions, and refund processes. These findings indicate that user satisfaction is more influenced by the quality of service and application features than by the tourism destinations themselves. The study provides insights for application developers and offers a systematic understanding of tourist perceptions toward digital tourism applications.
THE FUNCTION OF THE TOLOTANG TRADITIONAL LEADER'S HOUSE AS A MEDIA FOR CONFLICT RESOLUTION IN THE HINDU COMMUNITY IN AMPARITA VILLAGE Ulio; I Gusti Ngurah Sudiana; I Nyoman Ananda
Vidyottama Sanatana: International Journal of Hindu Science and Religious Studies Vol 7 No 2 (2023)
Publisher : UHN I Gusti Bagus Sugriwa Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25078/vidyottama.v7i2.2379

Abstract

The Tolotang Hindu community in Amparita Village is a traditional community whose life is still dominated by old customs. The majority of residents in Amparita Village adhere to Hinduism as a core belief from time to time until now. All lines of activities related to customs, traditions and religion are implemented and decided at the Tolotang Traditional Leader's house. The House of Tolotang Traditional Figures is one of the traditional traditional houses of the Bugis community as the residence of Tolotang Traditional Figures. Apart from being a place for traditional leaders and their families to live, this house also has another function as a place to resolve disputes or social conflicts that occur in society.The approach used in this study is a qualitative approach. The data sources used are primary data in the form of data obtained from observations, interviews and documentation, and secondary data in the form of relevant data related to the research. Determining informants using purposive sampling technique. Data analysis techniques include data reduction, data classification, data interpretation, and drawing conclusions. The theories used to dissect existing problems are structural functionalism theory, conflict resolution theory, and social integration theory.The function of the Tolotang Traditional Leader's house is as a media for resolution, namely conflict as a function as a medium for discussion, as a medium for negotiations, as a place of mediation, as a place of mediation, as a function to decide and resolve conflicts, and finally, as a function of protecting the community regarding all problems and issues that exist in the Tolotang community, both related to ceremonial activities. religion, traditions and customs as well as resolving social conflicts that occur in society. The conflict resolution process carried out at the Tolotang Traditional Leader's house consists of several stages or parts, namely starting with conflict analysis or problem analysis, deliberation involving both parties to unite their voices or opinions, after the deliberation process to reach a consensus, the process of taking action must be in accordance with the method or the path to resolving the conflict that has been determined, then building a joint agreement to implement the results of the decision, and finally the decision evaluation stage so that it can represent all the interests of the conflicting parties and provide a sense of fairness to all parties.
SIMBOLISME GELANG PUTIH PADA UPACARA OTONAN SEBAGAI MEDIA KOMUNIKASI SPIRITUAL DALAM KEHIDUPAN KEAGAMAAN MASYARAKAT HINDU DI KELURAHAN KAWAN, KECAMATAN BANGLI, KABUPATEN BANGLI Mukaromah Risqi Ferliana; I Nyoman Ananda; I Gusti Agung Istri Agung
Integrative Perspectives of Social and Science Journal Vol. 3 No. 06 Juni (2026): Integrative Perspectives of Social and Science Journal
Publisher : PT Wahana Global Education

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Abstract

Gelang putih merupakan salah satu simbol dalam upacara otonan yang memiliki nilai religius dan spiritual dalam kehidupan masyarakat Hindu di Bali. Berdasarkan hasil wawancara dengan masyarakat, namun masih terdapat individu yang belum memahami makna sesungguhnya dari penggunaan gelang putih dalam upacara otonan. Penelitian ini bertujuan untuk mengetahui simbolisme gelang putih sebagai media komunikasi spiritual, memahami fungsi penggunaan gelang putih dalam kehidupan keagamaan masyarakat Hindu di Kelurahan Kawan, serta menganalisis implementasi ritual penggunaan gelang putih pada masyarakat Hindu di Kelurahan Kawan, Kecamatan Bangli, Kabupaten Bangli. Penelitian ini menggunakan metode deskriptif kualitatif dengan pendekatan estetis-simbolik dan sosiologis. Teori yang digunakan meliputi teori simbol dari Immanuel Kant, teori fungsional struktural dari George Ritzer, dan teori dampak. Pengumpulan data dilakukan melalui observasi, wawancara, dan dokumentasi. Selanjutnya, data dianalisis melalui tahapan reduksi data, penyajian data, dan penarikan kesimpulan guna memperoleh gambaran yang komprehensif mengenai fenomena yang diteliti. Hasil penelitian menunjukkan bahwa gelang putih memiliki makna simbolik sebagai lambang kesucian, ketulusan, dan keharmonisan hubungan manusia dengan Tuhan. Selain itu, gelang putih juga berfungsi sebagai sarana penyucian diri dan perlindungan spiritual bagi individu yang melaksanakan upacara otonan. Penggunaan gelang putih dalam kehidupan sehari-hari memberikan dampak positif terhadap peningkatan kesadaran spiritual, pengendalian diri, serta keharmonisan kehidupan keagamaan masyarakat Hindu di Kelurahan Kawan, Kecamatan Bangli, Kabupaten Bangli.
STRATEGI KOMUNIKASI KELOMPOK INFORMASI MASYARAKAT (KIM) SEBAGAI MEDIA LITERASI DIGITAL BUDAYA HINDU DI DESA MEKAR BHUWANA ABIANSEMAL BADUNG Ni Putu Mira Sri Artini; I Nyoman Ananda; Made Ika Kusuma Dewi
Integrative Perspectives of Social and Science Journal Vol. 3 No. 06 Juni (2026): Integrative Perspectives of Social and Science Journal
Publisher : PT Wahana Global Education

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Abstract

Cara orang berkomunikasi dan mengakses informasi telah berubah karena kemajuan teknologi digital. Akibatnya, cara orang bekerja untuk menjaga budaya lokal juga berubah. Tujuan dari penelitian ini adalah untuk melihat bagaimana KIM Desa Mekar Bhuwana menggunakan strategi komunikasi untuk meningkatkan literasi digital berbasis budaya Hindu. Ini juga bertujuan untuk menemukan masalah yang dihadapi dalam menerapkan strategi ini di tengah kemajuan teknologi dan perubahan sosial dalam masyarakat. Adapun rumusan masalah dalam penelitian ini sebagai berikut: (1) Bagaimana strategi komunikasi yang KIM jalankan di Desa Mekar Bhuwana Abiansemal Badung, (2) Bagaimana peran KIM sebagai media literasi digital dalam memperkuat pemahaman dan pelestarian budaya hindu di masyarakat Desa Mekar Bhuwana Abiansemal, Badung, (3) Apa saja tantangan yang dihadapi KIM dalam mengimplementasikan strategi komunikasi literasi digital budaya hindu di tengah arus perkembangan teknologi dan dinamika sosial masyarakat Desa Mekar Bhuwana, Abiansemal, Badung. Penelitian ini menggunakan pendekatan kualitatif dengan metode studi kasus. Teknik pengumpulan data dilakukan melalui wawancara mendalam, observasi, dan dokumentasi. Informan penelitian terdiri atas pengurus KIM Desa Mekar Bhuwana, perangkat desa, tokoh masyarakat, serta masyarakat yang terlibat dalam program literasi digital. Analisis data dilakukan melalui tahapan reduksi data, penyajian data, dan penarikan kesimpulan, sedangkan keabsahan data diuji menggunakan teknik triangulasi sumber. Hasil penelitian menunjukkan bahwa strategi komunikasi KIM Desa Mekar Bhuwana diterapkan melalui tahapan perencanaan, pelaksanaan, dan evaluasi komunikasi yang memanfaatkan media digital serta pendekatan komunikasi berbasis komunitas. Namun, berbagai tingkat literasi digital masyarakat, keterbatasan sumber daya manusia, rendahnya partisipasi kelompok masyarakat, dan berbagai masalah pembangunan adalah beberapa kendala yang menghalangi penerapan pendekatan ini. Tetapi Pusat Informasi Desa Mekar Bhuwana masih berfungsi sebagai platform literasi digital berbasis budaya yang mendukung pelestarian nilai-nilai budaya Hindu di era teknologi informasi.
Hypno-NLP in Hindu Theological Education: Institutional Rationale, Cultural Adaptation, and Stakeholder Perceptions in Bali Suandewa, I Gusti Lanang Agung; Ananda, I Nyoman; Wiguna, I Made Arsa
Jurnal Sosiologi Agama Indonesia (JSAI) Vol. 7 No. 2 (2026)
Publisher : Program Studi Sosiologi Agama Fakultas Ushuluddin dan Filsafat, Universitas Islam Negeri Ar-Raniry, Banda Aceh, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22373/jsai.v7i2.10230

Abstract

Little is known about how scientifically contested psychological approaches are incorporated into Hindu theological education. This study examines the institutional rationale for integrating Hypno-Neuro-Linguistic Programming (Hypno-NLP) into the Level 1 Hindu Theology Course at Pinandita Sanggraha Nusantara, Bali Regional Coordinating Unit (PSN Korwil Bali), its instructional and cultural adaptation, and stakeholders’ perceptions of its implications for religious authority, communication, and the internalization of Hindu values. A qualitative single-case study was conducted using semi-structured interviews with eight informants: one institutional leader, one instructor, four participants serving as Pamangku (Balinese Hindu ritual officiants), and two recipients of their religious services. The data also included four audiovisual course recordings totaling approximately seven hours and forty minutes and relevant institutional documents. The materials were analyzed thematically by comparing institutional, instructional, participant, community, observational, and documentary sources. The institution introduced Hypno-NLP to complement theological and ritual instruction with communication-oriented material. The course combined conceptual explanation, pre-talk, demonstrations, exercises, discussion, and reflection, adapted through Indonesian and Balinese, respectful forms of address, and examples from Hindu ritual contexts. Participants perceived selected elements as relevant to calmness, confidence, communicative flexibility, and interaction with devotees, while two service recipients positively described preliminary dialogue, ritual explanation, and religious advice. Religious communication was the most consistently perceived area of relevance; evidence concerning religious authority and value internalization remained limited and subjective. The findings do not establish causal, clinical, spiritual, or community-wide effects. They support a cautious distinction between generally applicable communication practices and contested claims concerning NLP, anchoring, and subconscious programming.
EXPLORING USER SATISFACTION WITH A DIGITAL TOURISM PLATFORM: A SENTIMENT ANALYSIS OF TRAVELOKA ONLINE REVIEWS Sanjaya, I Gede Wahyu; Ananda, I Nyoman; Agung, I Gusti Ngurah Pertu
International Journal of Social Studies Vol. 4 No. 1 (2026): Vol. 4 No. 1 (2026)
Publisher : Fakultas Dharma Duta UHN IGB Sugriwa Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25078/ijoss.v4i1.6266

Abstract

Digital tourism applications have become an essential component of contemporary travel experiences, influencing how tourists search for information, make reservations, and evaluate services. Although various theoretical studies emphasize the role of digital platforms in enhancing tourist satisfaction, there remains a gap between these theoretical expectations and empirical evidence derived from large-scale user-generated content, particularly in the context of tourism applications in developing countries. This study aims to analyze user satisfaction with the Traveloka application by examining online reviews through sentiment analysis in order to bridge this gap between theory and actual user experiences. The research employed a quantitative descriptive approach combined with sentiment analysis techniques. Data were collected from user reviews on the Google Play Store, where an initial dataset of 2,500 reviews was filtered to obtain 516 tourism-related reviews for analysis. The instruments used in this study included text preprocessing procedures, a sentiment classification model, frequency-based keyword analysis, and statistical tests to examine the relationship between user sentiment and rating levels. The results show that positive sentiment dominates user reviews, accounting for 71.23% of the data, followed by negative sentiment at 26.03% and neutral sentiment at 2.74%, supported by an average rating of 3.89 and a median rating of 5. Dominant positive expressions highlight ease of use, fast service, affordable prices, and convenience in booking, while negative sentiment is mainly associated with refund issues, payment systems, account access, and booking cancellations. The chi-square test confirms a significant relationship between sentiment and user ratings (χ² = 1022.00; p < 0.001). In conclusion, while Traveloka is generally perceived as a reliable and user-friendly tourism application, improving service quality in transaction handling and post-purchase processes is crucial to enhancing overall user satisfaction.