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All Journal Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah Buletin Ilmiah Nagari Membangun JURNAL MANAJEMEN BISNIS Al-Kharaj: Journal of Islamic Economic and Business Jurnal Sains dan Teknologi Al Iman: Jurnal Keislaman dan Kemasyarakatan Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Bisnis Net : Jurnal Ekonomi dan Bisnis JIKEM: Jurnal Ilmu Komputer, Ekonomi dan Manajemen PRAJA observer: Jurnal Penelitian Administrasi Publik Al-Ittishol : Jurnal Komunikasi dan Penyiaran Islam INTERNATIONAL JOURNAL OF CULTURAL AND SOCIAL SCIENCE Journal of Islamic Economics and Social Science (JIESS) EKSYA: Jurnal Ekonomi Syariah Journal of Social Research Ta’wiluna: Jurnal Ilmu Al-Qur’an,Tafsirdan Pemikiran Islam Journal Research of Economics and Bussiness Populer: Jurnal Penelitian Mahasiswa Inisiatif: Jurnal Ekonomi, Akuntansi Dan Manajemen J-ISACC : Journal of Islamic Accounting Competency Paradoks : Jurnal Ilmu Ekonomi Jurnal Penelitian Ilmu Ekonomi dan Keuangan Syariah Maslahah: Jurnal Manajemen dan Ekonomi Syariah IIJSE Santri : Jurnal Ekonomi dan Keuangan Islam El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Public Service And Governance Journal Jurnal Ekonomi, Akuntansi dan Perpajakan International Journal of Economics, Management and Accounting Karakter: Jurnal Riset Ilmu Pendidikan Islam International Journal Business, Management and Innovation Review Kasyafa: Jurnal Pendidikan Agama Islam Values: Jurnal Kajian Islam Multidisiplin Al Iman: Jurnal Keislaman dan Kemasyarakatan Sinergi : Jurnal Ilmiah Multidisiplin
Rahmi Syahriza
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Journal : Public Service And Governance Journal

 1 
Analisis Proses Penganan Klaim Produk Asuransi Umum Di PT Asuransi Umum Bumiputera 1967 Cabang Medan Novita Sari; Rahmi Syahriza
Public Service and Governance Journal Vol. 6 No. 1 (2025): Januari : Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i1.1990

Abstract

This article discusses the claims handling process at PT Asuransi General Bumiputera 1967 Medan branch. The aim of this research was to analyze the process of handling claims for general insurance products at PT Asuransi General Bumiputera 1967 Medan Branch. The research method used is a descriptive approach with qualitative methods. Data collected through in-depth interviews with staff employees and field practitioners was carried out to gain a better understanding of the claims handling process, and direct observation allowed researchers to see the procedures carried out. The research results show that the process of handling general insurance product claims at PT Asuransi General Bumiputera 1967 Medan Branch includes several stages, namely claim acceptance, document verification, claim investigation, claim assessment, and claim payment. This process involves various parties, including claims officers, claims experts and customers. In conclusion, the existing systems and procedures at PT Asuransi General Bumiputera 1967 Medan branch have provided satisfactory results in the process of handling general insurance claims, but need to continue to be improved in accordance with technological developments and customer needs.
Analisis Proses Penganan Klaim Produk Asuransi Umum Di PT Asuransi Umum Bumiputera 1967 Cabang Medan Novita Sari; Rahmi Syahriza
Public Service and Governance Journal Vol. 6 No. 1 (2025): Januari : Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i1.1990

Abstract

This article discusses the claims handling process at PT Asuransi General Bumiputera 1967 Medan branch. The aim of this research was to analyze the process of handling claims for general insurance products at PT Asuransi General Bumiputera 1967 Medan Branch. The research method used is a descriptive approach with qualitative methods. Data collected through in-depth interviews with staff employees and field practitioners was carried out to gain a better understanding of the claims handling process, and direct observation allowed researchers to see the procedures carried out. The research results show that the process of handling general insurance product claims at PT Asuransi General Bumiputera 1967 Medan Branch includes several stages, namely claim acceptance, document verification, claim investigation, claim assessment, and claim payment. This process involves various parties, including claims officers, claims experts and customers. In conclusion, the existing systems and procedures at PT Asuransi General Bumiputera 1967 Medan branch have provided satisfactory results in the process of handling general insurance claims, but need to continue to be improved in accordance with technological developments and customer needs.
Co-Authors Adelia Zahra Harahap Adinda Sya’riana Dewi Manullang Agung Ramadhan Trapoltanta Pratama Ali Mukta Siregar Andri Ariansyah Nasution Anggela Pradiva Putri Annisa Zahara Aqwa Naser Daulay Ariska Malida Syakira Matondang Asrar Mabrur Faza atika Aumalia Hanipah Banjirul Akbar Chuzaimah Batubara Devi Ramadhani Dita Marisa Dwi Amanda Simanjuntak Fauzan Akbar Firmanita Firmanita Fitri Dalmayani harahap, siti khodijah Hendra Harmain Imsar Indradewa, Rhian Irna Ardilla Isti Aryani Kamilah Kana Putri Rosiana Kombih, Ridho Maulana Marliyah Marni Siregar Maulana Hasan Hasibuan Mhd. Arifta Pulung Tumangger Muhammad Iqbal Prayogi Muhammad Rifana Muhammad Risalah Harahap Muhammad Yafiz Muhammad Yafiz Mutiara Octavia Nadra Khalizah Siregar Nadra Khalizah Siregar Nafadilla Nasution, Muhammad Irwan Padli Novira Ramadani Novita Sari Nur Ahmadi B i Rahmani Nur Fadhilah Ahmad Hasibuan Nurjannah Nurjannah Nursantri Yanti Purba, Elsa Pinika Putri Reni Ria Armayani Hasibuan Rifka Fachrina Riski Adinda Pulungan Rois Hamid Siregar Saparuddin Sendi, Muhammad Seri Handayani Sica Asyifa Siti Hot Nita Hasibuan Suci Ramadhani Sukriah Sihombing Suryani Rezeki Siregar Tambunan, Khairina Tamia, Fera Tonang Lubis Tuti Anggraini Tutia Rahmi Wandira Atmaja Wardatussyfa Wardatussyfa Yenni Samri Juliati Nasution YENNI SAMRI JULIATI NASUTION, YENNI SAMRI JULIATI Yusrizal