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MUTU PELAYANAN KEPERAWATAN DENGAN KEPUASAN PASIEN DI MASA PANDEMI COVID-19 DI RUANG RAWAT INAP INTERNA RSUD dr.HASRI AINUN HABIBIE PROVINSI GORONTALO Hidayat, Euis H.; Asnawati, Rini; Rusdin, Indo Maryam
Zaitun : Jurnal Ilmu Kesehatan Vol 10, No 1 (2022): Februari 2022
Publisher : Universitas Muhammadiyah Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (579.326 KB) | DOI: 10.31314/zijk.v10i1.1673

Abstract

Covid-19berdampak pada mutu pelayanan rumah sakit sehingga tidak semua rumah sakit di indonesia memiliki kualitas dan kuantitas yang sama karena berbagai keterbatasan, mutu pelayanan rumah sakit sangat penting karenan mempengaruhi kepuasan pasien. Tujuan penelitian untuk mengetahui hubungan mutu pelayanan keperawatan dengan kepuasan pasien dimasa pandemi covid-19. Metode penelitian menggunakan kuantitatif dengan pendekatan cross sectional study. Jumlah populasi 366 pasien, penentuan sampel menggunakan teknik purposive sampling berdasarkan kriteria yang ditentukan sebanyak 55 responden. Analisa data menggunakan uji chi square. Hasil penelitian mayoritas responden menilai mutu pelayanan keperawatan dimasa pandemi covid-19 kategori baik dengan kepuasan pasien dimasa pandemi covid-19 kategori tinggi. Kesimpulan penelitian ini terdapat hubungan signifikan antara mutu pelayanan keperawatan dengan kepuasan pasien di masa pandemi covid-19 dengan p value 0.0001 (p<0,05) yang berarti Ho di tolak
PENGARUH PENDEKATAN REALISTIC MATHEMATICS EDUCATION (RME) TERHADAP KEMAMPUAN BERPIKIR KRITIS MATEMATIS SISWA KELAS VIII SMPN 34 BANDAR LAMPUNG Sajidah, Hana; Asnawati, Rini; Setiawati, Santy
JP2M (Jurnal Pendidikan dan Pembelajaran Matematika) Vol 11, No 2 (2025)
Publisher : Universitas Bhinneka PGRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29100/jp2m.v11i2.7708

Abstract

Penelitian ini menyelidiki pengaruh pendekatan Realistic Mathematics Education (RME) terhadap kemampuan berpikir kritis matematis siswa. Dengan menggunakan metode kuasi-eksperimental, penelitian ini melibatkan seluruh siswa kelas VIII di SMP Negeri 34 Bandar Lampung pada semester ganjil tahun ajaran 2024/2025, yang terdistribusi dalam tujuh kelas. Dua kelas - VIII-3 dan VIII-5, masing-masing terdiri dari 30 siswa - dipilih sebagai sampel dengan menggunakan teknik purposive random sampling. Penelitian ini menggunakan desain posttest-only. Data kuantitatif dikumpulkan melalui tes deskriptif yang terdiri dari tiga soal yang bertujuan untuk mengukur kemampuan berpikir kritis matematis siswa. Sebelum dilakukan uji hipotesis, dilakukan uji prasyarat analisis untuk memastikan bahwa data terdistribusi normal dan memiliki varians yang homogen. Data kemudian dianalisis menggunakan independent samples t-test. Hasilnya menunjukkan bahwa t-hitung melebihi nilai t-tabel, yang mengarah pada penolakan hipotesis nol. Temuan ini menunjukkan adanya perbedaan yang signifikan secara statistik dalam kemampuan berpikir kritis antara siswa yang diajar dengan menggunakan pendekatan RME dan siswa yang menerima pengajaran konvensional. Oleh karena itu, dapat disimpulkan bahwa pendekatan RME secara positif mempengaruhi kemampuan berpikir kritis matematis siswa
Hubungan Kualitas Pelayanan Keperawatan dengan Kepuasan Pasien di RSUD M.M Dunda Limboto abidju, febri; Ishak, Fifi; Asnawati, Rini
Jurnal Ilmu Kesehatan dan Gizi Vol. 4 No. 3 (2026): Juli: Jurnal Ilmu Kesehatan dan Gizi
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jig.v4i3.9321

Abstract

Patient satisfaction has become an important indicator in assessing the quality of healthcare services, especially in the era of digitalization and information transparency, while good healthcare services provide effective, safe, and high-quality care supported by adequate resources. This study aimed to determine the relationship between the quality of nursing services and patient satisfaction. The research design used was quantitative. The population consisted of 302 patients, with a sample of 75 patients selected using the Slovin formula. Data analysis was conducted using the chi-square test. The results showed that the highest category of nursing service quality dimensions was classified as good, including reliability with 69 respondents, responsiveness with 68 respondents, assurance with 67 respondents, empathy with 68 respondents, and tangible evidence with 69 respondents. The statistical analysis showed a P-value of 0.033 for reliability, 0.010 for responsiveness, 0.022 for assurance, 0.001 for empathy, and 0.003 for tangible evidence toward patient satisfaction. The study concluded that there was a significant relationship between nursing service quality in terms of reliability, responsiveness, assurance, empathy, and tangible evidence and patient satisfaction at RSUD M.M Dunda Limboto. Hospitals and nurses are expected to continuously improve service quality in order to increase patient trust and satisfaction.
Kepuasan Orang Tua terhadap Kualitas Pelayanan Keperawatan pada Pasien Anak di RSIA Sitti Khadijah Gorontalo Botutihe, Abd Hafit; Modjo, Dewi; Asnawati, Rini; Ali, Lenny
Jurnal Pustaka Keperawatan (Pusat Akses kajian Keperawatan) Vol 5 No 1 (2026): Jurnal Pustaka Keperawatan
Publisher : Pustaka Galeri Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Nursing services are professional healthcare services provided by nurses to meet the health needs of individuals, families, groups, and communities comprehensively. The quality of nursing services plays an important role in determining patient and family satisfaction, particularly in pediatric care settings where parents are actively involved in the treatment process. This study aimed to describe the level of parental satisfaction with nursing services in the pediatric ward of RSIA Sitti Khadijah Gorontalo. This study employed a quantitative descriptive design. The population consisted of 288 parents of pediatric patients, while 75 respondents were selected using the Slovin formula. Data were collected using a questionnaire based on five dimensions of nursing service quality, namely reliability, responsiveness, assurance, empathy, and tangibles. Data were analyzed using univariate analysis and presented in frequency distributions. The results showed that the reliability dimension was categorized as good by 92.0% of respondents, responsiveness by 90.7%, assurance by 89.3%, empathy by 90.7%, and tangibles by 92.0%. Overall, parental satisfaction in the pediatric ward of RSIA Sitti Khadijah Gorontalo was predominantly categorized as satisfied, with 74.6% of respondents reporting satisfaction. These findings indicate that nursing services provided in the pediatric ward have met parental expectations. Continuous quality improvement is needed to maintain and enhance parental satisfaction with nursing care services.