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Analysis of Public Services for Users of the Social Security Administrator Agency (BPJS) Erinaldi Erinaldi; Lili Suryani; Riniyah Sabah
International Journal of Social Science and Humanity Vol. 1 No. 1 (2024): March : International Journal of Social Science and Humanity
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijss.v1i1.589

Abstract

This study examines the quality of outpatient public services for BPJS Health patients at the Regional General Hospital of Dumai City. The purpose of this research is to assess how service quality is experienced by patients and how effectively outpatient services are delivered. A qualitative descriptive approach was used, with data collected through direct observation, in-depth interviews, and documentation. Informants included outpatient service staff and BPJS patients selected purposively to represent both service providers and service users. The analysis focuses on five dimensions of service quality: physical facilities, service reliability, responsiveness, assurance, and empathy. The results indicate that outpatient services are generally perceived as adequate, particularly in terms of physical facilities, diagnostic accuracy, and staff professionalism. However, delays in registration and service processes remain a major concern, mainly due to high patient volume and administrative procedures. In addition, differences in staff communication and interpersonal attitudes lead to variations in patient experiences. Overall, the study highlights the importance of improving service responsiveness and strengthening empathetic communication to enhance patient satisfaction and the effectiveness of public hospital outpatient services.
Strengthening Community Organizations through Social Service (Building Synergy and Participation in Bintan Urban Village) Dede Mirza; Lili Suryani; Seroja Indah Lestari; Sutrisno Sutrisno
MENGABDI : Jurnal Hasil Kegiatan Bersama Masyarakat Vol. 3 No. 1 (2025): Februari : MENGABDI : Jurnal Hasil Kegiatan Bersama Masyarakat
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/mengabdi.v3i1.2095

Abstract

Community participation in social service activities is a crucial indicator of community-based social development. However, the level of participation is often influenced by various structural and cultural factors, including the role of community organizations as key mobilizers of collective action. This activity aims to identify factors affecting community participation in social service activities in Bintan Sub-district, analyze the role of community organizations in facilitating and organizing these activities, and assess their impact on strengthening synergy and collaboration among residents. The method employed included a socialization session on the importance of community organizations in community empowerment, followed by social service activities in the form of collective environmental clean-up and greening programs through tree planting around public facilities. The findings indicate that increased collective awareness, local leadership, and organizational support significantly enhance community participation. Furthermore, social service activities contribute to strengthening social cohesion, fostering a sense of togetherness, and promoting stronger synergy and collaboration among community members in Bintan Sub-district.
Building Social Empathy Through Orphanage Assistance Activities Bumi Ayu Village Latip Latip; Lili Suryani; Ninda Oktaviani Putri; Hannisa Effendi
MENGABDI : Jurnal Hasil Kegiatan Bersama Masyarakat Vol. 3 No. 1 (2025): Februari : MENGABDI : Jurnal Hasil Kegiatan Bersama Masyarakat
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/mengabdi.v3i1.2102

Abstract

Stunting is a persistent nutritional problem in Indonesia, especially among children under five, affecting the nation's human resource potential. The high prevalence of stunting leads to long-term issues in cognitive development, physical growth, and the overall productivity of the younger generation (Ministry of Health, 2023). This community service initiative seeks to enhance the role of public administration in promoting policies and programs aimed at reducing stunting. It involves education, training, and hands-on community support, coordinated with government officials, health cadres, and local leaders. The initiative utilizes local media to increase awareness about proper nutrition. The results show a noticeable improvement in community knowledge about stunting and balanced nutrition, with both officials and residents actively participating in stunting reduction efforts. This service emphasizes the importance of strengthening public administration through capacity-building, intersectoral coordination, and the use of information technology to meet program objectives. Recommendations are made for sustainable, participatory, and data-driven approaches to stunting reduction.
The Role of Lurah Bumi Ayu in Improving Public Health Nurmala Sari; Lili Suryani; Fazira Fazira; Nurmanzila Nurmanzila
Jurnal Pengabdian Masyarakat Indonesia Sejahtera Vol. 3 No. 1 (2024): Maret: Jurnal Pengabdian Masyarakat Indonesia Sejahtera
Publisher : STAI YPIQ BAUBAU, SULAWESI TENGGARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59059/jpmis.v3i1.2929

Abstract

Public health is a fundamental pillar of regional development as it directly affects the quality of life, productivity, and social welfare of the community. At the local level, the village head (lurah) plays a strategic role in encouraging community participation and coordinating public health programs. This Community Service Program (PKM) aims to analyze the role of the village head in improving public health through a public administration approach in Bumi Ayu Subdistrict, Dumai City. The methods applied in this program include counseling, training, simulation, and free health screening services using an educational approach. The activity was conducted on July 20, 2024, at STIA Lancang Kuning Campus and involved more than 100 participants from various community groups. The results indicate an increased public awareness of the importance of regular health check-ups and early detection of non-communicable diseases such as hypertension, diabetes, cholesterol, and uric acid disorders. In addition, the program strengthened the roles of the village heads, Posyandu cadres, and PKK members in supporting community health services. The discussion reveals that the success of public health programs at the subdistrict level is strongly influenced by participatory, collaborative, and responsive local leadership. This PKM activity is expected to serve as a model for strengthening the role of local government in promoting sustainable community health development.
Pemberdayaan Kelompok Tani Melalui Penerapan STARBO-AFE ( Starter Kompos Cepat ) Dalam Upaya Menciptakan Kemandirian Pangan Di Kelurahan Simpang Sungai Rengas, Kabupaten Batanghari, Jambi Bopalyon Pedi Utama; Ridwan; Isman; Effi Yudiawati; Pitriani; Evo Afrianto; Yeni Karmila; Delvia Nora; Supriyono; Lili Suryani; Asnawati Is
Bersama : Jurnal Pengabdian Kepada Masyarakat Vol. 3 No. 2 (2025): Bersama: Jurnal Pengabdian Kepada Masyarakat
Publisher : Fakultas Pertania Universitas Muara Bungo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36355/bsm.v3i2.71

Abstract

Program Pengabdian Masyarakat UMB 2025 di Desa Simpang Sungai Rengas, Jambi, berfokus pada pemberdayaan Kelompok Ternak Rengas Sebatang dan Kelompok Tani Tuah Bawah Raman. Permasalahan utama yang dihadapi antara lain rendahnya pemanfaatan limbah pertanian/ternak, lemahnya manajemen kelompok, dan terbatasnya pemasaran produk. Solusi yang ditawarkan antara lain penerapan teknologi Starbo AFE untuk mempercepat proses pengomposan, pelatihan teknis pembuatan kompos dan sapu lidi, pembentukan unit usaha, penguatan manajemen, serta pemasaran luring dan daring. Metode pelaksanaannya menggunakan pendekatan Participatory Action Research (PAR) melalui sosialisasi, pelatihan, penerapan teknologi, pendampingan, dan evaluasi. Program ini mendukung pencapaian SDGs 1 dan 2 serta Asta Cita, dengan manfaat berupa peningkatan pendapatan, kemandirian ekonomi, dan keberlanjutan usaha berbasis sumber daya lokal.Kata Kunci: Budidaya ikan lele, ikan asap, pemberdayaan masyarakat, masyarakat hukum adat, ekonomi lokal