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Analysis of Public Services for Users of the Social Security Administrator Agency (BPJS) Erinaldi Erinaldi; Lili Suryani; Riniyah Sabah
International Journal of Social Science and Humanity Vol. 1 No. 1 (2024): March : International Journal of Social Science and Humanity
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijss.v1i1.589

Abstract

This study examines the quality of outpatient public services for BPJS Health patients at the Regional General Hospital of Dumai City. The purpose of this research is to assess how service quality is experienced by patients and how effectively outpatient services are delivered. A qualitative descriptive approach was used, with data collected through direct observation, in-depth interviews, and documentation. Informants included outpatient service staff and BPJS patients selected purposively to represent both service providers and service users. The analysis focuses on five dimensions of service quality: physical facilities, service reliability, responsiveness, assurance, and empathy. The results indicate that outpatient services are generally perceived as adequate, particularly in terms of physical facilities, diagnostic accuracy, and staff professionalism. However, delays in registration and service processes remain a major concern, mainly due to high patient volume and administrative procedures. In addition, differences in staff communication and interpersonal attitudes lead to variations in patient experiences. Overall, the study highlights the importance of improving service responsiveness and strengthening empathetic communication to enhance patient satisfaction and the effectiveness of public hospital outpatient services.
Strengthening Community Organizations through Social Service (Building Synergy and Participation in Bintan Urban Village) Dede Mirza; Lili Suryani; Seroja Indah Lestari; Sutrisno Sutrisno
MENGABDI : Jurnal Hasil Kegiatan Bersama Masyarakat Vol. 3 No. 1 (2025): Februari : MENGABDI : Jurnal Hasil Kegiatan Bersama Masyarakat
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/mengabdi.v3i1.2095

Abstract

Community participation in social service activities is a crucial indicator of community-based social development. However, the level of participation is often influenced by various structural and cultural factors, including the role of community organizations as key mobilizers of collective action. This activity aims to identify factors affecting community participation in social service activities in Bintan Sub-district, analyze the role of community organizations in facilitating and organizing these activities, and assess their impact on strengthening synergy and collaboration among residents. The method employed included a socialization session on the importance of community organizations in community empowerment, followed by social service activities in the form of collective environmental clean-up and greening programs through tree planting around public facilities. The findings indicate that increased collective awareness, local leadership, and organizational support significantly enhance community participation. Furthermore, social service activities contribute to strengthening social cohesion, fostering a sense of togetherness, and promoting stronger synergy and collaboration among community members in Bintan Sub-district.
Building Social Empathy Through Orphanage Assistance Activities Bumi Ayu Village Latip Latip; Lili Suryani; Ninda Oktaviani Putri; Hannisa Effendi
MENGABDI : Jurnal Hasil Kegiatan Bersama Masyarakat Vol. 3 No. 1 (2025): Februari : MENGABDI : Jurnal Hasil Kegiatan Bersama Masyarakat
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/mengabdi.v3i1.2102

Abstract

Stunting is a persistent nutritional problem in Indonesia, especially among children under five, affecting the nation's human resource potential. The high prevalence of stunting leads to long-term issues in cognitive development, physical growth, and the overall productivity of the younger generation (Ministry of Health, 2023). This community service initiative seeks to enhance the role of public administration in promoting policies and programs aimed at reducing stunting. It involves education, training, and hands-on community support, coordinated with government officials, health cadres, and local leaders. The initiative utilizes local media to increase awareness about proper nutrition. The results show a noticeable improvement in community knowledge about stunting and balanced nutrition, with both officials and residents actively participating in stunting reduction efforts. This service emphasizes the importance of strengthening public administration through capacity-building, intersectoral coordination, and the use of information technology to meet program objectives. Recommendations are made for sustainable, participatory, and data-driven approaches to stunting reduction.
The Role of Lurah Bumi Ayu in Improving Public Health Nurmala Sari; Lili Suryani; Fazira Fazira; Nurmanzila Nurmanzila
Jurnal Pengabdian Masyarakat Indonesia Sejahtera Vol. 3 No. 1 (2024): Maret: Jurnal Pengabdian Masyarakat Indonesia Sejahtera
Publisher : STAI YPIQ BAUBAU, SULAWESI TENGGARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59059/jpmis.v3i1.2929

Abstract

Public health is a fundamental pillar of regional development as it directly affects the quality of life, productivity, and social welfare of the community. At the local level, the village head (lurah) plays a strategic role in encouraging community participation and coordinating public health programs. This Community Service Program (PKM) aims to analyze the role of the village head in improving public health through a public administration approach in Bumi Ayu Subdistrict, Dumai City. The methods applied in this program include counseling, training, simulation, and free health screening services using an educational approach. The activity was conducted on July 20, 2024, at STIA Lancang Kuning Campus and involved more than 100 participants from various community groups. The results indicate an increased public awareness of the importance of regular health check-ups and early detection of non-communicable diseases such as hypertension, diabetes, cholesterol, and uric acid disorders. In addition, the program strengthened the roles of the village heads, Posyandu cadres, and PKK members in supporting community health services. The discussion reveals that the success of public health programs at the subdistrict level is strongly influenced by participatory, collaborative, and responsive local leadership. This PKM activity is expected to serve as a model for strengthening the role of local government in promoting sustainable community health development.
Pemberdayaan Kelompok Tani Melalui Penerapan STARBO-AFE ( Starter Kompos Cepat ) Dalam Upaya Menciptakan Kemandirian Pangan Di Kelurahan Simpang Sungai Rengas, Kabupaten Batanghari, Jambi Bopalyon Pedi Utama; Ridwan; Isman; Effi Yudiawati; Pitriani; Evo Afrianto; Yeni Karmila; Delvia Nora; Supriyono; Lili Suryani; Asnawati Is
Bersama : Jurnal Pengabdian Kepada Masyarakat Vol. 3 No. 2 (2025): Bersama: Jurnal Pengabdian Kepada Masyarakat
Publisher : Fakultas Pertania Universitas Muara Bungo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36355/bsm.v3i2.71

Abstract

Program Pengabdian Masyarakat UMB 2025 di Desa Simpang Sungai Rengas, Jambi, berfokus pada pemberdayaan Kelompok Ternak Rengas Sebatang dan Kelompok Tani Tuah Bawah Raman. Permasalahan utama yang dihadapi antara lain rendahnya pemanfaatan limbah pertanian/ternak, lemahnya manajemen kelompok, dan terbatasnya pemasaran produk. Solusi yang ditawarkan antara lain penerapan teknologi Starbo AFE untuk mempercepat proses pengomposan, pelatihan teknis pembuatan kompos dan sapu lidi, pembentukan unit usaha, penguatan manajemen, serta pemasaran luring dan daring. Metode pelaksanaannya menggunakan pendekatan Participatory Action Research (PAR) melalui sosialisasi, pelatihan, penerapan teknologi, pendampingan, dan evaluasi. Program ini mendukung pencapaian SDGs 1 dan 2 serta Asta Cita, dengan manfaat berupa peningkatan pendapatan, kemandirian ekonomi, dan keberlanjutan usaha berbasis sumber daya lokal.Kata Kunci: Budidaya ikan lele, ikan asap, pemberdayaan masyarakat, masyarakat hukum adat, ekonomi lokal
Hubungan Peran Orangtua dengan Penanganan Awal Diare pada Balita Usia 1-5 Tahun Lili Suryani; Moza Suzana; Evan Rosiska; Sofhi Dwi Andini
Inovasi Kesehatan Global Vol. 3 No. 1 (2026): Februari : Inovasi Kesehatan Global
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/ikg.v3i1.2872

Abstract

According to the latest data from WHO (World Health Organization) in 2024, there were around 1.7 billion cases of diarrhea in children worldwide which resulted in 443,832 deaths in children under 5 years of age each year, and an additional 50,851 children aged 9 years, while the country with the most diarrhea in children in the United States was 350 million cases each year and 48 million of them were caused by bacteria in food. The purpose of this study was to determine the relationship between the role of parents and the initial handling of diarrhea in toddlers aged 1-5 years. This type of research is quantitative analytical with a cross-sectional study approach. The independent variable in the study is the role of parents, while the dependent variable is the initial handling of diarrhea in toddlers aged 1-5 years. The population in this study were all children suffering from diarrhea at the Gedang Village Health Center in 2024 as many as 283 people with a sample of 74 people. The sampling technique used was the Accidental Sampling technique. This study was conducted in the Working Area of ​​the Gedang Village Health Center, Sungai Penuh City, in January-June 2025. The results showed that most 47 (63.5%) respondents had poor parental roles, and most 42 (56.8%) respondents had poor initial handling of diarrhea in toddlers aged 1-5 years, with the results of the statistical test (Chi-Square) obtained a value of p = 0.005 (p <0.05). The conclusion of the study shows that there is a relationship between the role of parents and the initial handling of diarrhea in toddlers aged 1-5 years. The researcher's suggestion from the results of the study is that it can be applied in daily nursing practice, such as providing health education regarding the first handling of diarrhea, so that the role of parents will be even better.
PERAN ULAMA DALAM MENGEMBANGKAN PENDIDIKAN SAINS BERBASIS ISLAM DI ERA MODERN Ade Ajeng Bela Saputri; Juliana Rahayu; Lili Suryani; Diyah Setianingsih
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 11 No. 02 (2026): Volume 11 No. 02 Juni 2026 Press
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v11i02.50474

Abstract

This article examines the important role of scholars in developing science based on Islamic values. Since the heyday of Islamic civilization, scholars have played a strategic role in integrating religious knowledge and science in harmony. They are not only the guardians of Islamic values, but also innovators in the fields of science such as medicine, astronomy, mathematics, and philosophy. In the modern context, the role of scholars is increasingly relevant to answer the challenges of globalization and secularization of science. Through an integrative and contextual approach, scholars are expected to be able to become a bridge between the Islamic scientific tradition and the needs of the times. This article uses a descriptive qualitative method with a historical and normative approach, aiming to strengthen the awareness of Muslims on the importance of developing science based on Islamic spiritual and ethical values.