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All Journal LITE: Jurnal Bahasa, Sastra, dan Budaya Media Wisata Tourism Scientific Journal Jurnal Akademi Pariwisata Medan Jurnal Abdimas Pariwisata JiTEKH (Jurnal Ilmiah Teknologi Harapan) Jurnal Pengabdian kepada Masyarakat Journal of Social Responsibility Projects by Higher Education Forum International Journal of Tourism and Hospitality in Asia Pasific Jurnal Pengabdian Masyarakat Waradin Literacy : International Scientific Journals of Social, Education, Humanities The International Conference on Education, Social Sciences and Technology (ICESST) Indonesian Journal of Community Services Cel Jurnal Manajemen Pariwisata dan Perhotelan Journal of Gastro Tourism (JOGASTO) Journal of Community Service and Society Empowerment International Journal of Education, Language, Literature, Arts, Culture, and Social Humanities Saba : Journal of Tourism Research Aspirasi : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat UTAMA: Jurnal Pariwisata Prima International Journal of Accounting, Management, and Economics Research : Ijamer Brilliant International Journal of Management and Tourism Journal of Tourism Planning and Economic Development KREATIF: Jurnal Pengabdian Masyarakat Nusantara Jurnal Karya untuk Masyarakat (JKuM)
Izza Ulumuddin Ahmad Asshofi
Universitas Dian Nuswantoro
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Mechanical Engineering Public Health Social Sciences Transportation Other

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Implementation Of Service Excellence In The First Experience Guest Become Guest Repeater At Hotel Chanti Semarang. Tomi Dapot Tua Simarmata; Izza Ulumuddin Ahmad Asshofi
LITERACY : International Scientific Journals of Social, Education, Humanities Vol. 2 No. 2 (2023): August : International Scientific Journals of Social, Education, Humanities
Publisher : Badan Penerbit STIEPARI Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/literacy.v2i2.862

Abstract

Guests who come to Hotel Chanti are expected to have first impression which is good, but the location, parking, location of the lobby makes a bad impression on guests. In addition, the projection to render first experience guest become repeater guest not running optimally. The research objective is to describe the implementation service excellence on first experience guest and describe how to seducefirst experience guest become a guest repeater. The research method used is a qualitative method with a descriptive type. Data collection techniques using observation techniques, interviews, and documentation. The research results consist of the first two things, implementation service excellence on first experience guest including serving with a positive and humble attitude, identifying guest needs, providing for guest needs, providing suggestions and appropriate solutions. Second, how to lure first experience guest become repeater guest including quality service, prioritizing guest wishes, providing the best experience, providing attractive promos, establishing good relations with guests, and providing rewards.
Management Desa Sukomulyo: Potensi Menjadi Desa Wisata di Destinasi Pariwisata Super Prioritas Borobudur Emik Rahayu; Joseph Aldo Irawan; Izza Ulumuddin Ahmad Asshofi; Sudiana Wachyudi; Fitriatunnisa Shabrina; Andi Hallang Lewa
Jurnal Manajemen Pariwisata dan Perhotelan Vol. 2 No. 2 (2024): Mei : Jurnal Manajemen Pariwisata dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpp-widyakarya.v2i2.3057

Abstract

Sukomulyo Village, a village around Borobudur's Super Priority Tourism Destination, wants to develop into a tourist destination. The correct form of tourist destination is to become a tourist village. Efforts to become a tourist village are certainly a challenging thing. It is necessary to conduct research first to find out the village's potential so that it can declare it to be a tourist village because it has adequate facilities. To achieve the goal, cooperation efforts are needed between the village government and the villagers to create synergy in understanding. In addition, it is necessary to explore the potential of Sukomulyo village to determine its readiness to become a tourist village. This research uses qualitative descriptive methods through field observations and interview discussions. The purpose of this study is to describe the efforts of Sukomulyo village to become a new tourist village around the Super Priority Tourism Destination of Borobudur and produce tour packages. The results of this study show that the potential of Sukomulyo village can be designed as a strategy to become a tourist village to attract potential tourists.
Pemberdayaan Masyarakat Melalui Program Agrowisata Di Desa Bojongnangka Kabupaten Pemalang Mahardika, Genta Bernard; Asshofi, Izza Ulumuddin Ahmad; Wijaya, Muhammad Askha Rafliansyach; Ariestya, Natasya Sekar; Shan, Ariel Sabella Siva; Safitri, Rachma Hani Rahayuning; Lestari, Fresta Indah; Albertus, Angelina; Marisa, Kintan; Hergiandari, Ganjar; Handoyo, Siaw Armando
Journal of Community Service and Society Empowerment Том 1 № 02 (2023): Journal of Community Service and Society Empowerment
Publisher : PT. Riset Press International

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59653/jcsse.v1i02.265

Abstract

The agro-tourism pilot project in the village of Bojongnangka began at the end of 2021 with the construction of a tourist attraction, Gatra Kencana, an educational tourism destination for rice fields. Even though the tourist destination is built on top of the rice fields, the rice fields can still be planted with rice with homemade organic fertilizers. However, to become an agro-tourism village has not be followed with the development of tourism human resources and agro-tourism packages so that the beneficiaries have not be extended to the Bojongnangka village community. The absence of tourism activists who manage tour operations and the absence of tour packages to collaborate with community participation are challenges in developing this village. The methods used in this community service include the making of agro-tourism community groups, focused group discussions on agro-tourism, and theoretical and practical training carried out by the Village Community Empowerment Program (P2MD) team of Hospitality Management Study Program Dian Nuswantoro University. Finally, through deliberations with village officials and representatives of residents, an agreement was reached in the form of making an agro-tourism community group which was ratified through a Decree from the Head of Bojongnangka Village, 5 agro-tourism packages, and integration of tourism businesses to make Gatra Kencana a tourism icon in Bojongnangka Village. Moreover, the team also develop empowerment program of MSMEs in agro-tourism packages, signing a memorandum of understanding with the Association of Indonesian Tour Guides of Central Java Chapter and creating a display gallery to exhibit agro-tourism products of Bojongnangka village community.
What Makes Tourists Stay in Homestay? The Correlation Between Service and Occupancy at Homestay Around Borobudur Super-Priority Destination Rahayu, Emik; Asshofi, Izza Ulumuddin Ahmad; Pamungkas, Imang Dapit; Widyatmoko, Karis; Hapsari, Dian Indriana; Mulyono, Ibnu Utomo Wahyu; Nurjanah, Nurjanah; Irawan, Joseph Aldo; Pramitasari, Ratih; Ramdhani, Aji Kusumah
International Journal of Tourism and Hospitality in Asia Pasific Vol 6, No 1 (2023): February 2023
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v6i1.2105

Abstract

Homestays are an alternative form of community-based accommodation that allows tourists to experience local wisdom in the community. Homestays in Borobudur Superprioritas-Tourist-Destinations should provide a comfortable accommodation option for tourists. However, they have not been managed optimally yet since limitation resources. This study aims to determine the service factors related to homestay occupancy.This research was part of the need assessment of homestay improvement programs. This study was observational-quantitative with a cross-sectional design. The respondents were twenty-two owners and managers of homestays in Candirejo Borobudur Village. Data were collected by self-administered questionnaire and analyzed by fisher-exact-testThe results showed that the quality of service related to occupancy. The service items associated with occupancy were booking procedures, payment notes, and rate information. Furthermore, factors associated with excellent service were older age and participation in homestay management training. 
Role Of Receiving Section In Assuring Quality Of Ordered Goods In Tentrem Hotel Semarang During Covid-19 Pandemic Oei Tania Sabella; Izza Ulumuddin Ahmad Asshofi
International Journal of Education, Language, Literature, Arts, Culture, and Social Humanities Vol. 1 No. 3 (2023): August : International Journal of Education, Language, Literature, Arts, Cultur
Publisher : FKIP, Universitas Palangka Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/ijellacush.v1i3.305

Abstract

This project was made considering the importance of the quality of an item and the importance of the role of the part in charge of carrying out the receiving of the hotel ordered goods. This final project aims to explain the role of the receiving section in ensuring that the quality of hotel orders during the pandemic remains good and according to applicable standards. The research method used is qualitative method and literature study and the data collection method used in this project uses the method of observation, interviews and documentation so that the data obtained is more accurate. The results of this study show the importance of the role of the receiving section in ensuring the quality of hotel ordered goods, especially during the COVID- 19 pandemic, this final project underscores the importance of the role of the receiving section in maintaining the quality of goods. Hotel orders during the waiting time until then received by the user who has ordered the item especially during COVID-19 pandemic through various means such as monitoring, health protocol discipline and receiving staff’s efficiency.
Pelatihan dan Pengenalan Konsep Agrowisata Guna Mendukung Pemanfaatan Tanah Bengkok Desa Kalisapu sebagai Daerah Agrowisata Emik Rahayu; Izza Ulumuddin Ahmad Asshofi; Budi Santoso; Andi Hallang Lewa; Wijaya, Muhammad Askha Rafliansyach; Ariel Sabella Siva Shan
ASPIRASI : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat Vol. 2 No. 3 (2024): Mei : ASPIRASI : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat
Publisher : Asosiasi Periset Bahasa Sastra Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/aspirasi.v2i3.611

Abstract

Crooked land is customary land managed by the village whose designation is used for the benefit of the village or the administration of the village. By and large, crooked soil is used for agriculture. The use of crooked land as a source of village cash is not only in agriculture, but can also be through the field of tourism which is often referred to as agrotourism. The development of agrotourism by utilizing land based on local culture is expected to increase farmers' income and to reserve land resources, as well as maintain local culture and local technology (indigenous people's knowledge) which is generally in accordance with the natural conditions of the environment. In Kalisapu Village, most of the utilization of crooked land in Kalisapu village is still focused on agriculture as the main source of crooked land income. The crooked soil potential of the tourism field has not been optimally applied. To be able to develop crooked land into Agrotourism tourism, qualified and competent human resources are needed in Agrotourism tourism midwives. The training held is a collaboration between the Kalisapu Village Government, Slawi District, Central Java, and the proposing team of Dian Nuswantoro University (UDINUS) through a community service or community partnership program whose implementation is in the form of training, training and introduction to the concept of Agrotourism to support the use of crooked land in Kalisapu Village as an Agrotourism Area.
Dampak Relokasi Pasar Bunga dan Sayur Bandungan Terhadap Peningkatan Daya Tarik Wisata Asshofi, Izza Ulumuddin Ahmad; Rahayu, Emik; Lewa, Andi Hallang; Purnomo, Dedi Joko; Dwijayanti, Ratih; Lestari, Fresta Indah
Tourism Scientific Journal Vol. 9 No. 2 (2024): Juni 2024
Publisher : STIEPAR YAPARI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32659/tsj.v9i2.241

Abstract

The development of the Bandungan Flower and Vegetable Market following its relocation presents a phenomenon distinct from other market relocations, even though it occurred during the pandemic. The minimal disputes over stall allocations, effective stakeholder approaches, and the successful alleviation of traffic congestion at the old Bandungan Flower and Vegetable Market contributed to the relative success of this market relocation. This study aims to examine the increase in the number of tourist visits before and after relocation and to examine the changes in facilities and infrastructure that support tourism at the new Bandungan Flower and Vegetable Market location. This research employs a qualitative descriptive method through field observations, interviews, and literature studies. The study reveals that the comprehensive facilities and supporting infrastructure for tourism make the new Bandungan market increasingly conducive and suitable for visitors. The supporting infrastructure includes adequate parking space, clean public restrooms, well-maintained prayer rooms, and an increase in the number of vendor stalls from 454 to 957 at the new market. Additionally, the rapid adaptation process for vendors in the new Bandungan Market environment has resulted in normal market activities, serving tourists and contributing to the economic improvement of Bandungan Market vendors.
Building new hotel brand reputation to attract guest in Semarang city Wijaya, Muhammad Askha Rafliansyach; Handoyo, Siaw Armando; Asshofi, Izza Ulumuddin Ahmad
Journal of Gastro Tourism Vol. 2 No. 1 (2024): February 2024
Publisher : Surya Hijau Manfaat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52465/jogasto.v2i1.257

Abstract

The hotel industry is an industry that plays an important role in the development of the economy and tourism in Indonesia. The research aims to elaborate brand reputation for new hotels in Semarang. This article uses descriptive research using descriptive qualitative research methods assisted by data collection through documentation and literature study. The research will be conducted using AIDA theory on the 5 newest hotels built in the last 3 years in the city of Semarang. The results show that an increasing of guests in numbers. with the help of AIDA theory, and comparison, it shows that we can still be able to save the hotel industry so that it will not perish that the Room Occupancy Rate (ROR) of star-rated hotels in semarang city for the November 2021 period was recorded at 60.25 percent or an increase of 4.12 points compared to October 2022, which was influenced by the increase in ROR that occurred in the class of 2-star, 3-star, 4-star and 5-star hotels (BPS, 2023). It can be concluded that the ratings that guests give to hotels have good feedback such as good and friendly service, comfortable rooms, strategic hotel location. New hotel gain market awareness due to the needs of customer especially in this recent time. Due to an increasing of numbers in covid cases, and with many new hotels, it shows the interest of hospitality industry. Hotel must do more to promote and get more customers.
Character-based leadership in improving guest service quality at premiere hotel tegal Putriyanti, Tiara Diva; Rohmah, Nur; Asshofi, Izza Ulumuddin Ahmad
Journal of Gastro Tourism Vol. 2 No. 2 (2024): August 2024
Publisher : Surya Hijau Manfaat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52465/jogasto.v2i2.370

Abstract

A leader has good character, unique qualities, habits and personality that make him the characteristics of a leader. Leadership is the process of directing and influencing the activities of people in a group. Leadership means involving other people, especially subordinates or staff who are led. A leader's problems usually arise from satisfaction with the quality of service provided to hotel guests. A leader must be able to adapt to surrounding circumstances and control them. The aim of this research is that a leader can develop leadership qualities that will help adjust the quality of hotel guest services and make the value of the hotel known to more people. Service quality includes the punctuality provided by the hotel to guests in accordance with expectations to meet needs. The method used in this article is qualitative. The results of this research are that characters-based leadership are able to improve the quality of service to hotel staffs to own the sense of self-confidence needed to provide quality hotel services to guests.
Study of the cooperation relationship between the front office and housekeeping departments through communication at hotel tentrem semarang Azzahra, Mayada Saharani; Asshofi, Izza Ulumuddin Ahmad
Journal of Gastro Tourism Vol. 2 No. 2 (2024): August 2024
Publisher : Surya Hijau Manfaat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52465/jogasto.v2i2.457

Abstract

This research aims to explain the effectiveness of cooperation relationship between the Front Office and the Housekeeping Departments and to improve the communication patterns of cooperative relations between the Front Office and Housekeeping. This study uses a qualitative method with a descriptive type. Data collection techniques use observation and documentation in order to obtain accurate data regarding cooperation and communication. The observations made were conducting on the job training for 6 months in the Front Office Department Hotel Tentrem Semarang. The results obtained from this study is that there are still need improvements in communication between the front office and housekeeping departments at the Tentrem Semarang hotel. To improve cooperative relations between front office and housekeeping departments is carried out through a combination of verbal and non-verbal communication. The communication must also be reinforced with clear instruction from the department heads to ensure that operations run effectively and smoothly.
Co-Authors Aji Kusumah Ramdhani Albertus, Angelina Amanda, Dian Mita Anasthasia Indah Larasati Andi Hallang Lewa Andi Hallang Lewa Andi Hallang Lewa Ani Wijayanti Ar Ruum Maulanasari Ariel Sabella Siva Shan Ariel Sabella Siva Shan Ariestya, Natasya Sekar Artin Bayu Mukti Athariq Ghazilay Aulia, Zahra Khoironi Azzahra, Mayada Saharani Budi Santoso Citya Dima, Cindy Dedi Joko Purnomo Dian Indriana Hapsari Dian Mita Amanda Dinar Visita Dewi Anggraeni Dwi Prinsa Pratiwi Dwijayanti, Ratih Euodia Charity Didimustanto Fitriatunnisa Shabrina Fresta Indah Lestari Genta Bernard Mahardika Handoyo, Siaw Armando Hapsari, Izzul Atsani Aries Haryadi Darmawan Haura Tabriza Asyan Hergiandari, Ganjar Ibnu Utomo Wahyu Mulyono Ibnu Utomo Wahyu Mulyono Ibrahim, Mohd Hairulnizam Imang Dapit Pamungkas Imang Dapit Pamungkas Indah Indah Joseph Aldo Irawan Karis Widyatmoko Lestari, Fresta Indah Lewa, Andi Hallang Mahardika, Genta Bernard Marisa, Kintan Muhammad Askha Rafliansyach Wijaya Mulyono, Ibnu Utomo Wahyu Mutiara Amelia Putri N. Nurjanah Nabilla Dinda Ramadani Nor Afrida Aulia Noviastuti, Nina Nur Rohmah Nurjanah Nurjanah Nurjanah Oei Tania Sabella Pramitasari, Ratih Pranatha, Prima Setia Judha Purnomo, Dedi Joko Putriyanti, Tiara Diva Rahayu, Emik Rahayuningtyas, Bulan Aulia Rio Dwi Saputra Safitri, Rachma Hani Rahayuning Shan, Ariel Sabella Siva Sudiana Wachyudi Tomi Dapot Tua Simarmata Veronica Halim Widyatmoko Karis Wijaya, Muhammad Askha Rafliansyach Zahra Khoironi Aulia