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All Journal Jurnal Fakultas Ekonomi : OPTIMAL Jurnal Pendidikan Ekonomi (JUPE) Jurnal Ekonomi Modernisasi Jurnal Akuntabilitas Manajemen Pendidikan Jurnal Pendidikan Ilmu Sosial E-Dimas: Jurnal Pengabdian kepada Masyarakat Jurnal TAM (Technology Acceptance Model) JURNAL PENDIDIKAN TAMBUSAI Jurnal Pendidikan Edutama Journal of Community Service and Empowerment EDUTECH : Jurnal Inovasi Pendidikan Berbantuan Teknologi Jurnal Pendidikan Administrasi Perkantoran (JPAP) Journal of Office Administration : Education and Practice Edunusa: Journal of Economics and Business Education Journal of Economics JIBEMA: Jurnal Ilmu Bisnis, Ekonomi, Manajemen, dan Akuntansi IJHABS Jurnal TAM (Technology Acceptance Model) Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis Jurnal Inovasi dan Teknologi Pembelajaran
Jaka Nugraha
Universitas Negeri Surabaya
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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DETERMINANTS OF KAI ACCESS APPLICATION USER LOYALTY FROM A STUDENT'S PERSPECTIVE USING THE INFORMATION SYSTEM SUCCESS MODEL Prili Adelvia Donita; Jaka Nugraha; Jiunn -Woei Lian
Jurnal Pendidikan Administrasi Perkantoran (JPAP) Vol 14 No 1 (2026): April
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jpap.v14n1.p801-817

Abstract

Phenomenon/Issues: As one of the most widely used modes of transportation, train services provided by PT Kereta Api Indonesia (KAI) have adapted to digitalization through the KAI Access application. Although the application offers various convenient services, several issues remain, particularly related to information quality and service quality, which may influence user loyalty among students as a dominant user segment. Purpose: This study aims to analyze the determinants of KAI Access application user loyalty from a student’s perspective using the DeLone and McLean (2003) Information System Success Model. Novelty: This research extends the Information System Success Model by integrating perceived value and intention to reuse as mediating variables in explaining user loyalty within the context of a railway digital service application, specifically focusing on student users. Research Method: This study employed a quantitative approach using a survey of 130 university students. Data were analyzed using Structural Equation Modeling (SEM) with the Generalized Structured Component Analysis (GSCA) technique to examine the relationships among constructs. Result: The findings indicate that information quality and service quality significantly influence perceived value and user satisfaction. Furthermore, perceived value and user satisfaction have a significant effect on intention to reuse, which ultimately reflects user loyalty toward the KAI Access application. Research Contributions: This study contributes theoretically by enriching the application of the Information System Success Model in the context of digital transportation services. Practically, the results provide strategic insights for improving application quality to enhance customer retention and long-term user loyalty.
Student Behavior in Using Artificial Intelligence for Canva Instant Presentation Raissa Ayuni Syahputri; Jaka Nugraha
Journal of Office Administration : Education and Practice Vol. 4 No. 2 (2024): August
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/joaep.v4n2.p119-134

Abstract

This study aims to determine student behaviour in using artificial intelligence for Canva instant presentations. This study was conducted by students of the Office Administration Education study program, class of 2020, with a sample size of 250 from a population of 175 students determined using the Krejcie table with a significance level of 0.05. Data were analyzed using Structural Equation Modeling-Generalized Structured Component Analysis (SEM-GSCA) with the GSCA Pro application. The resulto f this study shows that perceived usefulness does not significantly influence attitude towards Canva. Perceived ease of use has a significant influence on attitude towards Canva. Innovativeness does not have a significant influence on attitude towards Canva. Perceived enjoyment has a significant influence on attitude towards Canva. Efficiency has a significant influence on attitude towards Canva. Attitude towards Canva has a significant influence on intention to use Canva. In conclusion, this study determines how AI in Canva instant presentations improves quality and efficiency and identifies factors influencing student behavior in its use.
System Quality and Information Quality to Use of Simpus: Technology Acceptance Model Perspective Syach Fitra Wahyu Putrawan; Jaka Nugraha
Journal of Office Administration : Education and Practice Vol. 4 No. 2 (2024): August
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/joaep.v4n2.p107-119

Abstract

This research aims to analyze the influence of system quality and information quality on using the community health center management information system at the UPT Tanggunggunung Community Health Center. In the context of primary health services in Indonesia, community health centers have a crucial role, so the effective implementation and use of campus are essential. System quality and information quality are two key factors that are believed to influence the level of use of community health center management information systems. The research method used is quantitative with explanatory research. The subjects of this research were 54 employees of the Tanggungunung Community Health Center with a sampling technique using saturated samples. Data was collected through a questionnaire distributed to the Tanggunggunung Community Health Center employees—data analysis techniques using Structural Equation Modeling-Generalized Structured Component Analysis (SEM-GSCA). The research results show that system quality has a significant favorable influence on node usage. This indicates that the better the quality of the system which includes aspects such as reliability, responsiveness, and ease of use, the higher the level of use of the Simpus by community health center employees. In addition, information quality was found not to have a significant positive influence on node usage. This means that the accurate, relevant, and timely information provided by Simpus still does not increase the user's tendency to utilize the system.
Investigation of the Students Behavior in Using Ride-Hailing Applications: Perspectives of Perceived Risk and Environmental Awareness in Technology Acceptance Model (TAM) Silvani Febriliani; Jaka Nugraha; Jiunn-Woei Lian
Journal of Office Administration : Education and Practice Vol. 5 No. 3 (2025): November
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/joaep.v5n3.p187-201

Abstract

This study aims to provide an analysis of the influence of personal innovativeness on perceived ease of use and perceived risk, the influence of perceived ease of use and perceived risk on behavioral intention, and the influence of environmental awareness on behavioral intention. This study uses the Technology Acceptance Model (TAM) and was conducted on students in the Office Administration Education program from the 2021-2024 cohort, with a sample size of 274 students. Data analysis techniques employed Structural Equation Modeling (SEM)-Generalized Structured Component Analysis (GSCA) using the GSCA-pro software version 1.2.1.0. The results of this study indicate that personal innovativeness has a significant positive influence on perceived ease of use and perceived risk, perceived ease of use has a significant positive influence on behavioral intention, but perceived risk does not have a significant positive influence on behavioral intention, and environmental awareness has a significant positive influence on behavioral intention. This study contributes to the development of ride-hailing applications, particularly Gojek, in evaluating the determinants of behavior that influence user intent, as well as providing relevant supplementary learning material, particularly in related courses such as management information systems, organizational behavior, and office technology
Exploring the Impact of Generative AI Literacy on Students’ Academic Performance: An Ethical and Academic Fraud Perspective Choiriyah Annas; Jaka Nugraha
JIBEMA: Jurnal Ilmu Bisnis, Ekonomi, Manajemen, dan Akuntansi Vol. 3 No. 4 (2026): April
Publisher : CV. Muris Global Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62421/jibema.v3i4.217

Abstract

This study aims to analyze the impact of generative AI literacy on student academic performance using an ethical and academic fraud perspective. This research is motivated by the increasing use of generative AI technology among students to complete academic assignments. Generative AI tools such as ChatGPT, Deepseek, Blackbox, and others have become popular tools among students, but their use raises ethical dilemmas and the potential for academic fraud that can impact academic integrity. This study used a quantitative approach with data collection through questionnaires distributed to students to identify the extent to which generative AI literacy impacts student academic performance, both positively and negatively. The data analysis technique used in this study was Structural Equation Modeling-Variance Based Structural Equation Modeling (VB-SEM) with a Generalized Structured Component Analysis (GSCA) approach. Furthermore, this study also examines the ethical implications of using this technology and its relationship to academic fraud such as plagiarism and academic dishonesty. The results are expected to provide insights for educational institutions in formulating policies regarding the use of Generative AI that balance technological innovation and academic integrity. This research can also serve as a reference for students in using technology responsibly to support quality academic achievement.
The influence of relevance and computer self-efficacy on students’ behavioral intention in using the digital library Ambayun Latifah; Jaka Nugraha
Jurnal Inovasi dan Teknologi Pembelajaran Vol. 10 No. 1 (2023)
Publisher : Universitas Negeri Malang in collaboration with APSTPI and IPTPI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17977/um031v10i12023p092

Abstract

Abstrak: Penelitian ini bertujuan menganalisis penerimaan atau penolakan pengguna terhadap digital library dan mengidentifikasi faktor yang mempengaruhi niat mahasiswa dalam menggunakan digital library. Penelitian dilakukan pada mahasiswa Jurusan Pendidikan Ekonomi Angkatan 2019 dengan jumlah sampel 140 dari jumlah populasi 218 mahasiswa yang ditentukan menggunakan table krejcie dengan taraf signifikasi 0,05. Teknik analisis data yang digunakan dalam penelitian ini yaitu Structural Equation Modeling-Generalized Structured Component Analysis (SEM-GSCA) dengan menggunakan aplikasi GSCA pro. Hasil penelitian ini menunjukkan bahwa relevance memiliki pengaruh positif signifikan terhadap perceived usefulness digital library unesa. Computer self-efficacy berpengaruh positif signifikan terhadap perceived ease of use. Perceived usefulness dan perceived ease of use berpengaruh positif signifikan terhadap behavioral intention. Penelitian ini dapat memberikan wawasan terhadap pengelola sistem digital library agar menyediakan sistem yang memiliki perceived ease of use dan perceived usefulness karena 2 faktor tersebut sangat mempengaruhi niat mahasiswa dalam menggunakan digital library. Abstract: This study aims to analyze user acceptance or rejection of digital libraries and identify factors influencing students' intentions to use digital libraries. This study involved 140 students out of a population of 218 students from the 2019 Economics Department. The determination of the sample used the krejcie table with a significance level of 0.05. Data were analyzed using Structural Equation Modeling-Generalized Structured Component Analysis (SEM-GSCA) with the help of the GSCA pro application. The results of this study indicate that relevance has a significant positive effect on the perceived usefulness of the digital library of Surabaya State University. Computer self-efficacy has a significant positive effect on perceived ease of use. Perceived usefulness and perceived ease of use have a significant positive effect on behavioral intention. This study provides insight into digital library system managers in order to provide a system that has perceived ease of use and perceived usefulness, as these two factors greatly influence students' intentions to use the digital library.
Students’ satisfaction and encouragment of learning using google classroom during the Covid-19 pandemic Sarifa Achmad; Jaka Nugraha
Jurnal Inovasi dan Teknologi Pembelajaran Vol. 9 No. 2 (2022)
Publisher : Universitas Negeri Malang in collaboration with APSTPI and IPTPI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17977/um031v9i22022p186

Abstract

Abstrak: Tujuan penelitian ini yaitu untuk menginvestigasi kepuasan dan dorongan belajar menggunakan google classroom di masa pandemi COVID-19 pada institusi. Penelitian ini merupakan penelitian kuantitatif dan metode analisis data yang dipakai yakni Structural Equation Modeling-Partial Least Square (SEM-PLS) melalui aplikasi SmartPLS 3.0. dengan jumlah sampel penelitian sebanyak 130 responden yang terdiri dari mahasiswa yang telah menggunakan platform Google Classroom selama pandemi COVID-19. Hasil menunjukkan variable confirmation dan perceived usefulness secara positif signifikan mempengaruhi variable satisfaction dan continuance intention dalam penggunaan google classroom di masa pandemi COVID-19. Penelitian ini dapat memberikan wawasan baru dalam memelihara literatur keberlanjutan penggunaan teknologi pembelajaran online di masa depan. Abstract: This study attempted to investigate the satisfaction and encouragement of learning using Google classroom during the COVID-19 pandemic in institutions. This research is quantitative research of which data were analyzed using Structural Equation Modeling-Partial Least Square (SEM-PLS) with the help of the SmartPLS 3.0 application. The 130 respondents consisting of students who have used the Google Classroom platform during the COVID-19 pandemic participated in the study. The results showed that the confirmation and perceived usefulness variables positively and significantly affected the satisfaction and continuance intention variables in the use of Google Classroom during the COVID-19 pandemic. This research can provide new insights into maintaining the literature on the sustainability of the use of online learning technology in the future.
Co-Authors Achmad Ulil Albab Agnes Widyastuti Ahmad Jauhari Musthofa Ainun Nisa Dwi Cintya Aisyah Nila Tsamara Ambayun Latifah Anik Kurnia Ningsih Anthony Ogbolu Nnamdi Bambang Suratman Berlina Hidayati Brillian Rosy Choiriyah Annas Daffa Risq Mudhoffar Daffa Risq Mudhoffar Dewi Arrohmatuz Zahro Durinda Puspasari Duwi Mulyani Erlintang Dwi Crisliyani Asholikha Eva Mufidah Fatimah Zahra Ouariach Fatimah Zahra Ouariach Febrika Yogie Hermanto Finisica Dwijayati Patrikha Fita Indah Sry Permata Fitriana Rahmawati Gloriano Gloriano Hebi Yego Hendry Cahyono Icha Kusuma Wijayanti Ikka Mauli Sundari Inayah Inayah Indra Sulistyaningsih Inka Agustin Rokhmawati Iqbal Hanif Rohmatulloh Jiunn -Woei Lian Jiunn-Woei Lian Ladi Watjuba Lavenia Gita Perdana Sari Lifa Farida Panduwinata Lisya Dini Saputri LUCKY RACHMAWATI Luluk Indah Wati Maratus Sholikah Meylia Elizabeth Ranu Mohamed Mihilar Shamil Muhammad Syamsudin Zaini Nabila Nada Tuffahati Nia Nur Safitri Ninda Firnia Febrinda Nora Kamelia Novi Marlena Novi Trisnawati Nurul Hanifa Parjono Parjono Prili Adelvia Donita Puji Lestari Raissa Ayuni Syahputri Renny Dwijayanti Ruri Nurul Aeni Wulandari Sarifa Achmad Silvani Febriliani Siti Sri Wulandari Siti Sri Wulandari Soufiane Ouariach Soufiane Ouariach Syach Fitra Wahyu Putrawan Triesninda Pahlevi Triesninda Pahlevi Triesninda Pahlevi Vindi Kusuma Wardani