Claim Missing Document
Check
Articles

Found 6 Documents
Search
Journal : Business Innovation Management and Entrepreneurship Journal

Influence of Service Quality, Ease of Use of Applications on Loyalty with Customer Satisfaction as a Mediation Haq, Muhammad Achiril; Handayanto, Eko; Rumijati, Aniek
Business Innovation Management and Entrepreneurship Journal Vol. 1 No. 02 (2022): OCTOBER
Publisher : University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/bimantara.v1i02.22367

Abstract

This study was conducted to determine the effect of service quality, ease of use of the application on loyalty with customer satisfaction as a mediating variable. Methods Data collection uses a survey. The sampling technique was purposive random sampling with a total of 160 Go-Car and Go-Ride service users.The study used path analysis techniques and to test the mediating variables using the Sobel Test. The results showed that service quality and ease of use of the application had a significant effect on customer satisfaction. Service quality has no significant effect on customer loyalty, ease of use of applications has a significant effect on customer loyalty, while customer satisfaction has a significant effect on customer loyalty and customer satisfaction as a mediating variable is able to affect service quality on customer loyalty while customer satisfaction as a mediating variable is not able to affect ease of use. application usage on customer loyalty.
The Effect of Leadership, Motivation and Job Satisfaction on Employee Performance and Compensation as Moderation Variables Ofar, Moh; Mursidi, Mursidi; Rumijati, Aniek
Business Innovation Management and Entrepreneurship Journal Vol. 1 No. 02 (2022): OCTOBER
Publisher : University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/bimantara.v1i02.22463

Abstract

This study aims to examine the influence of leadership, motivation and job satisfaction on employee performance and compensation as a moderation variable of the study on CV. Citiplan in Malang.  The sampling technique uses a saturated sampling technique, with all employee of CV. Citiplan  which is 47 respondents. The analytical tool used is a moderated regression analysis using SPSS. The instrument in this study is the validity test of the reliability test, the test of classical assumptions.  Hypothesis using the T  test  and uji F using SPSS.   The results showed that leadership has a significant influence on employee performance, motivation has a significant influence on employee performance, job satisfaction has a significant influence on employee performance.   Leadership, motivation, job satisfaction has a positive and significant influence on employee performance.  Compensation moderates on the influence of leadership, motivation, work integrity on employee performance.
The Effect of Job Training and Motivation on Employee Performance with Job Satisfaction as a Mediating Variable: (Study at Kusuma Agrowisata Resort and Convention Hotel Batu) Jumiati, Jumiati; Mursidi, Mursidi; Rumijati, Aniek
Business Innovation Management and Entrepreneurship Journal Vol. 2 No. 01 (2023): APRIL
Publisher : University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/bimantara.v2i01.25351

Abstract

This study aims to analyse the effect of job training and motivation on employee performance with job satisfaction as a mediating variable at Kusuma Agrowisata Resort and Convention Hotel Batu. The population of this study were all employees of Kusuma Agrowisata Resort and Convention Hotel Batu. The sample used was 87 people. Collecting data using saturated sampling. The analysis technique uses Partial Least Square (PLS). The results showed that job training, work motivation, and job satisfaction positively and significantly affect employee performance. Job training and work motivation positively and significantly affect job satisfaction. Job satisfaction can partially mediate the effect of job training on employee performance and work motivation on performance.
Do Motivation and Competence Influence the Performance of Teachers in Vocational Schools? Septin, Angel Chandra; Rumijati, Aniek; Febriani, Rizki
Business Innovation Management and Entrepreneurship Journal Vol. 3 No. 01 (2024): APRIL
Publisher : University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/bimantara.v3i01.30181

Abstract

Teacher performance in Indonesia is like a complex phenomenon, combining bright and shadowy sides. Many teachers in Indonesia still need to improve their qualifications and competencies. This study aims to analyze the influence of motivation and competence on teacher performance and career development as mediating variables. This research was conducted on Telkom Malang Vocational School teachers, with 71 teachers as respondents. The sampling technique uses saturated sampling or census. Data collection was carried out using questionnaire techniques. The data analysis technique uses the PLS-SEM method with SmartPLS software. The results showed that motivation did not significantly affect teacher performance or career development. Conversely, competence positively and significantly influences teacher performance and career development. However, career development does not affect teacher performance. In addition, motivation does not affect teacher performance through career development, and competence does not affect teacher performance through career development. There is a need to focus on developing teacher competencies to improve their performance and career. Motivation may not be a key factor, but it is vital to maintain adequate motivation in a work environment.
Implementation of Leadership Style Toward Quality Papua Human Resources : (Study at the Semarang Binterbusih Foundation) Beanal, Yance; Rumijati, Aniek; Mursidi, Mursidi
Business Innovation Management and Entrepreneurship Journal Vol. 1 No. 02 (2022): OCTOBER
Publisher : University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/bimantara.v1i02.26736

Abstract

This research focuses on exploring the themes and meanings from the informants' knowledge as deeply as possible through interpretative phenomenological analysis, resulting in a detailed description. The qualitative research approach used is the phenomenological approach of Alfred Schutz, which helps understand and uncover the meaning behind various visible phenomena from detailed descriptions. The data collection methods used are observation, interviews, and documentation. Data analysis techniques are used to check the validity of the data, analyze the identification of themes and meanings, and form propositions and research findings. The results of the analysis are as follows: 1) understanding the meaning of coaching, leadership, intellect and spirituality in achievement is conveyed by the statement of Informant I as the manager of the Bunterbusih Program, Informant II by the chairman of the Bunterbusih Foundation, and Informant III as coaching, and 2) Leadership style implemented in agencies the Binterbusih Foundation institution consists of a Directive, Supportive, Participative, and achievement-oriented leadership style simultaneously or together towards quality Papuan human resources (studies at the Binterbusih Semarang foundation). In other words, if the directive, supportive, participatory, and achievement-oriented leadership style improves, it can increase the quality of Papuan human resources.
Do Motivation and Knowledge Sharing Influence the Work Productivity in Sanan Tempe Chips Industry Center Malang? Rahmatika, Devi Dzumirotin; Rumijati, Aniek; Mursidi
Business Innovation Management and Entrepreneurship Journal Vol. 3 No. 02 (2024): OCTOBER
Publisher : University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/bimantara.v3i02.35274

Abstract

Work productivity is an increasingly hot topic of discussion, especially with the rapid development of technology and changes in the world of work. Therefore, this study aims to analyze the effect of motivation and knowledge sharing on work productivity with the mediating role of organizational commitment. This study involved all 102 employees at the Sanan Tempe Chips Industry Center Malang as the population, with a total sampling technique. Data were collected through questionnaires and analyzed using the SEM method with SmartPLS. The results showed that motivation significantly affects work productivity and organizational commitment. Knowledge sharing also has a positive impact on work productivity and organizational commitment. In addition, organizational commitment has a significant influence on work productivity. Other findings show that organizational commitment mediates the effect of motivation and knowledge sharing on work productivity. The implications of this study emphasize the importance of improving motivation and knowledge-sharing practices to strengthen organizational commitment, which in turn can increase work productivity. Managers can focus on training programs and strategies to increase employee motivation and improve organizational performance and commitment.