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All Journal JURNAL SISTEM INFORMASI BISNIS Sistemasi: Jurnal Sistem Informasi Jurnal Pendidikan Informatika dan Sains Martabe : Jurnal Pengabdian Kepada Masyarakat JURIKOM (Jurnal Riset Komputer) AL-ULUM: JURNAL SAINS DAN TEKNOLOGI JURNAL TEKNIK Scientific Journal of Informatics Jurnal Sains Komputer dan Teknologi Informasi Jurnal Abadimas Gorontalo Jurnal Abdimas Bina Bangsa Indonesian Journal of Networking and Security - IJNS SPEED - Sentra Penelitian Engineering dan Edukasi Jurnal Saintekom : Sains, Teknologi, Komputer dan Manajemen Jurnal Pengabdian Masyarakat IPTEK Jurnal Pengabdian Masyarakat Jurnal Informatika J-ENSITEC (Journal of Engineering and Sustainable Technology) Jurnal Pengabdian Masyarakat (Jupemas) PEDAMAS (Pengabdian Kepada Masyarakat) Jurnal Sistem Informasi, Manajemen dan Teknologi Informasi
Muhammad Haris Qamaruzzaman
Universitas Muhammadiyah Palangkaraya
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Implementasi Aplikasi Android Pada Antrian Pelayanan Dinas Kependudukan Dan Pencatatan Sipil (Dukcapil) Kota Palangka Raya Sam'ani; Haris, Ferdiyani; Rosmiati; Ichsan, Mochammad; Suparno; Sulistyowati; Haris Qamaruzzaman, Muhammad
Jurnal Pengabdian Masyarakat - PIMAS Vol. 4 No. 4 (2025): November
Publisher : LPPM Universitas Harapan Bangsa Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35960/pimas.v4i4.2049

Abstract

Effective and efficient population administration services are a primary requirement in improving the quality of public services. However, the manual queuing system currently used by the Population and Civil Registration Office (Disdukcapil) of Palangka Raya City often leads to public complaints due to long queues, extended waiting times, and a lack of accessible information regarding service procedures. This community service activity aims to address these issues through the implementation of an Android-based queuing application. The program began with a needs analysis and identification of the partner's problems through field observations and interviews with staff and service users, followed by training on the use of the application for employees at the Population and Civil Registration Office of Palangka Raya. The next phase involved the development and implementation of a digital queuing application that allows citizens to take queue numbers online. The application is designed so that users can digitally obtain their queue numbers, view estimated service times, and receive real-time notifications via their mobile devices. The results of this activity indicate that the digital queuing application significantly accelerates the service process and helps reduce crowding at the service location. Based on the results of an evaluation questionnaire distributed during the community service program, the application received high satisfaction ratings, reflecting its positive impact on digital service delivery.
Co-Authors - STMIK Palangkaraya, Sam?ani Agung Prabowo Amelia Faradila Anak Agung Gede Sugianthara Andriawan, Deden Ari, Muhammad Bayu Surarso Candra Kurniawan David, Tommy Ekadino Eko Julianto Ervan N, Ade Yudha Ferdiyani Haris Ferdiyani Haris Handayani, Risma Utami Haris, Ferdiyani Haris, Ferdiyani Hotmian Sitohang Ichsan, Mochammad Ika Safitri Windiarti Ika Safitri Windiarti Irvan Irwandi Irwan Budiman Jaya Anggatama Lili Rusdiana Lili Rusdiana, Lili M. Ziaurrahman Moch. Ichsan Mochammad Ichsan Mochammad Ichsan Muhamad Aldi Rahmadianur Muhammad Bagir Norhalisa, Siti Norjanah Siti Ramadhan, Haris Hiqqal Ridzky, Muhammad Rosmiati Rosmiati Rosmiati Rudini Rudini, Rudini Sam'ani Sam'ani Sam'ani Sam'ani, Sam'ani Shamil Anggi Islamova H Sholehah, Fitri Amalia Sigai, Juniardo Silcher Runting Sulistyowati Sulistyowati Sulistyowati Suparno Suparno Suparno Sutami Sutami Sutami, Sutami Teguh Prasetya Toberson, Toberson