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All Journal Jurnal Dedikasi Lontar Komputer: Jurnal Ilmiah Teknologi Informasi IJOG : Indonesian Journal on Geoscience Prosiding SNATIKA Vol 01 (2011) Jurnal Teknologi Informasi dan Ilmu Komputer Jurnal Edukasi dan Penelitian Informatika (JEPIN) PROCEEDING IC-ITECHS 2014 Proceeding of the Electrical Engineering Computer Science and Informatics JIKO (Jurnal Informatika dan Komputer) AKSIOLOGIYA : Jurnal Pengabdian Kepada Masyarakat Kinetik: Game Technology, Information System, Computer Network, Computing, Electronics, and Control Jurnal Eksplora Informatika JRST (Jurnal Riset Sains dan Teknologi) SINTECH (Science and Information Technology) Journal EQUILIBRIUM: Jurnal Ilmiah Ekonomi dan Pembelajarannya Jurnal ULTIMATICS JURTEKSI JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) JPPM (Jurnal Pengabdian dan Pemberdayaan Masyarakat) JOISIE (Journal Of Information Systems And Informatics Engineering) Jurnal Aplikasi Dan Inovasi Ipteks SOLIDITAS bit-Tech Jurnal Teknologi Dan Sistem Informasi Bisnis Jurnal Teknologi Informasi, Komputer, dan Aplikasinya (JTIKA ) Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Jurnal Pengabdian Masyarakat IPTEKS Jurnal Repositor JATI (Jurnal Mahasiswa Teknik Informatika) Infotek : Jurnal Informatika dan Teknologi Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika) JINAV: Journal of Information and Visualization Jurnal Computer Science and Information Technology (CoSciTech) SmartComp Jurnal Penelitian Pendidikan Indonesia
Eko Budi Cahyono
Universitas Muhammadiyah Malang
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Journal : bit-Tech

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Optimizing Internship Registration Process Using a Business Process Reengineering Approach Mubarok, Muhammad Syifa; Nuryasin, Ilyas
bit-Tech Vol. 8 No. 1 (2025): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i1.2527

Abstract

The internship registration process at the Malang City Religious Court is still conducted manually, resulting in various administrative problems such as long processing times, risk of data input errors, and inefficient communication flows. These issues conflict with the principles of modern public service, which emphasize efficiency, transparency, and technology-based accessibility. This study aims to optimize the internship registration process by applying the Business Process Reengineering (BPR) approach, which involves fundamentally redesigning business processes to achieve significant improvements in performance. The approach is supported by ESIA (Eliminate, Simplify, Integrate, Automate), a technique focused on eliminating non-value-added activities, simplifying procedures, integrating fragmented processes, and implementing digital automation. This research employs a qualitative case study method involving field observations and in-depth interviews with administrative staff. The current workflow is modeled using Business Process Model and Notation (BPMN), and process performance is measured using throughput efficiency the ratio of value-added activity time to total process duration. The results reveal that the initial manual process, consisting of 38 activities with a total time of 209 minutes, was successfully transformed into a streamlined digital process with only 12 steps and a total duration of 168 seconds. Throughput efficiency increased significantly from 52.15% to 100%. In conclusion, the digitization of the internship registration process using BPR and ESIA has significantly enhanced administrative efficiency. This study contributes a replicable digital system model suitable for non-litigation public services in religious courts and enriches the BPR literature by introducing its application in public sector services rooted in religious legal institutions.
Optimizing Public Information Dispute Resolution Through Digital Business Process Reengineering Strategies Satria, Muhammad Rafid Mursyaday Putra; Nuryasin, Ilyas
bit-Tech Vol. 8 No. 1 (2025): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i1.2572

Abstract

This study applies Business Process Reengineering (BPR) combined with digital document management to improve the efficiency of public information dispute resolution at the Ministry of Religious Affairs in Batu City, Indonesia. It identifies key inefficiencies in manual workflows, such as document sorting, verification, and archiving, which slow service delivery and reduce accuracy. By redesigning processes to eliminate non-value-adding steps and integrating automation via a web-based dashboard for real-time monitoring, the study achieves significant operational improvements. Using ASME-standard process mapping and throughput efficiency testing—a rigorous quantitative approach rarely employed in public sector BPR evaluations—the research measures process performance objectively. Results show throughput efficiency increased from 37.32% to 69.43%, with substantial reductions in processing time, enhanced document accessibility, and strengthened information security. Automated workflows reduce human error and improve traceability in dispute handling. The novelty of this study lies in its methodological integration of engineering standards with public administration reform and its practical application of digital BPR in a complex, bureaucratic Indonesian government context. This provides robust empirical evidence on how digital transformation synergized with BPR can enhance transparency, responsiveness, and service quality in public dispute management. The findings offer valuable insights for governmental institutions aiming to modernize administrative procedures, improve accountability, and align operational performance with citizen expectations in the digital era.
Co-Authors Agus Eko Minarno Ahmad Shobrun Jamil Akbar, Muhammad Sulthoni Alamsyah, Fakhruddin Albab, Barid Alfian Yuniarto Ali Sofyan Kholimi Aliffa Putra, Muhammad Arvanda Fildza Ambariyono, Nabil Ihza Aminudin Aminudin Aminudin Aminudin Aminudin, Aminudin Amruzi Nugrahardiawan Andi Muh Fais Farid Arfida Br Aulyah, Khairunnisa Azizah, Eka Adelia Azzahra, Kiara Azziqra, Muhammad Zihad Bayu Mavindo Burhanuddin Burhanuddin Chandranegara, Didih Rizki Danang Agung Permadi Didit Aditya Djamarullah, Ahmad Raihan Elfi Anis Saati Evi Dwi Wahyuni Fajar, Rayhan Putra Fakhrul Islami Farhan, Zulvan Fauzan Ishlakhuddin Fendy Saputro Ferdiansyah, Danny Firmansyah, Tino Gita Indah Marthasari Hamdani, Thurzi Retra Hardianto Wibowo Hariyady Hariyady Haryamadha, Rama Hidayatullah, Nailul Faiz Hidayaturrahman, Hidayaturrahman Hutri Agustino Ianatut Thoifah Karim, Izuddin Khoirina, Eva Tiara Lailatul Husniah Laksana Bhakti, Rysa Lathifah, Fildzah Luqman Hakim Luqman Hakim M. Artabah Muchlisin Mahendra, Rizky Ade Maskur . Maskur . Maulana, Mohammad Akamal Mavindo, Bayu Moch Ilham Ramadhani Mubarok, Muhammad Syifa Muhammad Abdurachman Ibrahim Muhammad Gufron Nora Idiawati Nur Aulia, Adiva Nur Hayatin Nurwisnu Warasih Al-Kahfie Nuryasin, Ilyas Oman Sukmana Pendi, Wendi Prasetya, Bagus Rahmah, Alisyah Dwi Ramadhani, Moch Ilham Ramdhani, Muhammad Rizki Raychan Zen, Helmi Rafli Ridwan, Mohammad Afandi Rizky Ade Mahendra Rizky, Wahyu Rizqi Nidzar Achmadi Romadhana, Muhammad Restu Adjie Ruli Inayah R Rusydi, Muhammad Hanif Saiful Amien Santiyas, Handika Rama Saputra, Roy Inzaqhi Saputro, Fendy Satria, Muhammad Rafid Mursyaday Putra Setio Wiyono, Briansyah Sigit Arso Wibisono Soleh Basuki Rahmat Syadqamullah, Dikky Syuyukh, Fakhrusy Thoat Stiawan Tino Firmansyah Tsani, Mutiara Vindo Widi Tiarno Vinna Utami Putri Wahyu Wahono Wicaksono, Galih Wasis Wildan Suharso Yan Rizal R Yufis Azhar Zakaria, Irfan Zata Dini Astuti