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Fakhrudin, Arif
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Tinjauan Metodologi: Kajian Keadilan melalui Modal Sosial terhadap Kepuasan dan Komitmen Fakhrudin, Arif
INOVASI: Jurnal Ekonomi, Keuangan, dan Manajemen Vol. 20 No. 2 (2024): Mei
Publisher : Fakultas Ekonomi dan Bisnis Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jinv.v20i2.1780

Abstract

Penelitian ini merupakan penelitian yang mengkategorikan subjek penelitian menjadi dua kelompok, yaitu: modal sosial dan modal sosial tinggi. Bahkan penelitian Tjahjono dkk (2019) menguji empat hipotesis, yaitu: modal sosial memoderasi hubungan antara keadilan distributif dan kepuasan, modal sosial memoderasi hubungan antara prosedur keadilan dan komitmen organisasi, modal sosial memoderasi hubungan antara keadilan distributif dan kepuasan dan modal sosial memoderasi hubungan antara prosedur keadilan dan komitmen organisasi. Hipotesis dalam penelitian Tjahjono dkk (2019) dianalisis menggunakan uji ANOVA seperti yang dikemukakan oleh Kuehl (2000). Modal sosial memoderasi hubungan antara keadilan distributif dan kepuasan dan modal sosial memoderasi hubungan antara keadilan prosedur dan komitmen organisasi. Penelitian ini merupakan review dari artikel Heru Kurnianto Tjahjono, Olivia Fachrunnisa, Majang Palupi, dalam jurnal International Journal of Business Excellence, Vol.17, No.3, 2019 dengan judul   Mengkonfigurasi keadilan organisasi dan modal sosial: dampaknya kepuasan terhadap dan komitmen.
Meningkatkan keputusan pembelian tiket pesawat melalui kualitas produk, citra merek dan harga Fakhrudin, Arif; Fatmawati, Indah; Qomari, Ika Nurul
INOVASI: Jurnal Ekonomi, Keuangan, dan Manajemen Vol. 19 No. 4 (2023): November
Publisher : Fakultas Ekonomi dan Bisnis Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jinv.v19i4.2495

Abstract

Penelitian ini dilatarbelakangi oleh perkembangan industri transportasi udara yang semakin berkembang, hal ini disebabkan oleh meningkatnya kebutuhan masyarakat untuk melakukan berbagai aktivitasnya seperti keperluan bisnis dan pariwisata. Berdasarkan hal tersebut, peneliti tertarik untuk menguji pengaruh kualitas produk, citra merek dan harga terhadap keputusan pembelian tiket pada maskapai Lion Air di Bandara Internasional Soekarno Hatta secara parsial dan simultan. Teknik pengambilan sampel yang digunakan adalah purposive sampling. Teknik analisis data dalam pengujian hipotesis penelitian ini menggunakan teknik analisis regresi linier berganda. Hasil penelitian ini menunjukkan bahwa pada uji validitas dan reliabilitas semua variable terdiri dari kualitas produk, citra merek, harga, keputusan pembelian adalah valid dan reliabel. Pada uji t didapatkan hasil variabel kualitas produk, citra merek dan harga terdapat pengaruh terhadap keputusan pembelian secara parsial. Lalu pada uji f untuk menguji variabel secara keseluruhan dimana variabel kualitas produk, citra merek, harga memberikan pengaruh terhadap variabel keputusan pembelian secara simultan. Hasil uji koefisien determinasi menunjukkan bahwa kualitas produk, citra merek dan harga mampu menjelaskan variasi yang terjadi pada keputusan pembelian tiket pada maskapai Lion Air sebesar 60,3%
Pengaruh Pengawasan Controller dan Iklim Organisasi Terhadap Produktivitas Kerja Staf Ground Handling PT Avia Citra Dirgantara Malang Ela Rosada Vebrianti; Arif Fakhrudin
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 4 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i4.2109

Abstract

The aim of this research is to determine the influence of controller supervision on the work productivity of ground handling staff, to determine the influence of organizational climate on the work productivity of ground handling staff, to find out how much influence controller supervision and organizational climate have on the work productivity of ground handling staff at PT. Avia Citra Dirgantara Malang. The research was conducted on 1 August 2023 – 30 September 2023 at PT. Avia Citra Dirgantara Malang. This research uses quantitative methods by collecting data using questionnaires. The quantitative methods used are validity, reliability, multiple regression, t test, f test, and coefficient of determination tests. The research was conducted at PT. Avia Citra Dirgantara Malang. The results of research based on Tcount results carried out using SPSS software show a Tcount value of 9.635 which is greater than Ttable 1.987 and a significant value of 0.000 which can be interpreted as that controller supervision has a positive effect on the work productivity of PT ground handling staff. Avia Citra Dirgantara Malang. Based on the results, Tcount is -3.582 which is greater than Ttable 1.987 and a significant value of 0.001 which can be interpreted as meaning that the organizational climate has no effect on the work productivity of PT ground handling staff. Avia Citra Dirgantara Malang. Based on the results of the F test, it shows that statistical calculations show a significant P value of 0.000 < 0.05, which means that controller supervision and organizational climate can jointly influence the work productivity of ground handling staff at PT. Avia Citra Dirgantara.
Consumer Satisfaction Using Airlines in Indonesia is Influenced by Several Factors Fakhrudin, Arif; Kifni Yudianto; Djaelani Susanto
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 5 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i5.7424

Abstract

This study aims to analyze the effect of service quality through (tangible, reliability, responsiveness, assurance, and empathy) to customer satisfaction. This study uses independent variables, namely tangible, reliability, responsiveness, assurance, and empathy with dependent variable, customer satisfaction. After literature and field reviews and hypothesis formulation, the data in this study were collected through distributing questionnaires to 100 people using the Lion Air airline as a research sample. The sampling technique used was purposive sampling. The data analysis method used is a quantitative analysis of the validity and reliability test, multiple regression analysis, t test and f test and the determinant coefficient. The results of this study indicate that the indicators in this study are valid and reliable. In the tangible hypothesis test, reliability, responsiveness, assurance and empathy have a significant effect on consumer satisfaction partially and simultaneously. The determinant coefficient test results in this study obtained a determinant value of 0.326 which means that the magnitude of the influence of tangible variables (X1), reliability (X2), responsiveness (X3), assurance (X4) and empathy (X5) on customer satisfaction variables (Y) are by 32,6%.
Co-Authors Aditya Dewantari Affifah Dhiyaa Mahdianah Ananda Zahra Salsabil Awan Awan, Awan Ayu Indriyani Cahayani Asira Putri Cindy Chrestina Apriana Tinggam Dafa, Haidar Defi Agustina Indraswari Dewantari, Aditya Dhiani Dyahjatmayanti Dhiani Dyahjatmayanti Dian Rahmiyati Andayani Djaelani Susanto Ela Rosada Vebrianti Erlyn Herliana Farah Putri Wenang Lusianingrum Fatmawati , Indah Fatmawati, Indah Habib Darul Aminuddin Hodi Husnul Khotimah Ika Nurul Qomari imamudin yuliadi Inayah Inayah Julia, Fitri Kifni Yudianto Kifni Yudianto Kifni Yudianto Liyya Apriliyeendy Lu`luatul Fuadah Manasikana, Arina MARIA BINTANG Maria Komang Devi Bengan Demon Maria Komang Devi Bengan Demon Maria Valeria Roellyanti Maria Valeria Roellyanti Maria Valeria Roellyanti Meliyani Isnaya Melly A D, You She Nurul Rahman Nuryakin, Nuryakin Pabundu, Chintya Angel Putri, Dwi Febriyanti Safira Fitri Subagiya, Didik Sudirman Hi Umar Sutarwati, Sri Suyanto , M. Talbia Elewarin Tridaya, Tiara Utami C S, Noviana Wahyu Fajar Suci Widagdo, Djoko You She Melly A.D You She Melly A.D You She Melly Anne Dharasta Yudianto, Kifni Yulia Aji Puspitasari Yuliani Yuliani