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Fakhrudin, Arif
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The Impact of Value Co-Creation on Customer Satisfaction with Customer Participation as a Mediator Arif Fakhrudin; Kifni Yudianto; Djaelani Susanto
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 6 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i6.7405

Abstract

This research aims to understand the role of customer participation and value co-creation in enhancing customer satisfaction. The importance of student satisfaction during their academic journey is highlighted through the value creation process in education. This value creation requires participation between students and educators, which encompasses various behaviors, each playing a significant role in shaping customer perceptions regarding the process and outcomes tied to specific service contexts. In particular, information sharing, responsible behavior, and voluntary in-role feedback are found to be especially important in educational services for achieving student satisfaction during their studies in higher education. This study employs a quantitative method using purposive sampling as the sampling technique. The respondents involved in the research are 100 final-year students at STTKD Yogyakarta. The data analysis technique utilized is Smart PLS version 3.3. The results of this study indicate that customer participation, which includes information sharing, responsible behavior, and voluntary in-role feedback, has a positive and significant impact on value co-creation. The study also reveals that value co-creation positively and significantly influences customer satisfaction.
Consumer Satisfaction Using Airlines in Indonesia is Influenced by Several Factors Fakhrudin, Arif; Kifni Yudianto; Djaelani Susanto
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 5 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i5.7424

Abstract

This study aims to analyze the effect of service quality through (tangible, reliability, responsiveness, assurance, and empathy) to customer satisfaction. This study uses independent variables, namely tangible, reliability, responsiveness, assurance, and empathy with dependent variable, customer satisfaction. After literature and field reviews and hypothesis formulation, the data in this study were collected through distributing questionnaires to 100 people using the Lion Air airline as a research sample. The sampling technique used was purposive sampling. The data analysis method used is a quantitative analysis of the validity and reliability test, multiple regression analysis, t test and f test and the determinant coefficient. The results of this study indicate that the indicators in this study are valid and reliable. In the tangible hypothesis test, reliability, responsiveness, assurance and empathy have a significant effect on consumer satisfaction partially and simultaneously. The determinant coefficient test results in this study obtained a determinant value of 0.326 which means that the magnitude of the influence of tangible variables (X1), reliability (X2), responsiveness (X3), assurance (X4) and empathy (X5) on customer satisfaction variables (Y) are by 32,6%.
Pengaruh Beban Kerja dan Lingkungan Kerja terhadap Kinerja Petugas Aviation Security di Bandar Udara Sari, Cyntia Permata; Fakhrudin, Arif
FORUM EKONOMI: Jurnal Ekonomi, Manajemen dan Akuntansi Vol. 26 No. 2 (2024): April
Publisher : Fakultas Ekonomi dan Bisnis Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jfor.v26i2.15637

Abstract

Lingkungan kerja termasuk yang berada pada sekitar para karyawan sehingga mempengaruhi suatu individu dalam melaksanakan kewajiban yang telah ditugaskan kepadanya, seperti adanya pendingin udara, pencahayaan yang bagus.  tujuan dari penelitian ini untuk mengetahui sebagai berikut: 1) Untuk mengetahui pengaruh beban kerja terhadap kinerja petugas Avsec Bandar Udara Supadio  Pontianak; 2) Untuk mengetahui pengaruh lingkungan kerja terhadap kinerja petugas Avsec Bandar Udara Supadio Pontianak; 3) Untuk mengetahui pengaruh secara simultan beban kerja dan lingkungan kerja terhadap kinerja petugas Avsec Bandar Udara Supadio Pontianak; 4) Untuk mengetahui besaran pengaruh beban kerja dan lingkungan kerja terhadap kinerja petugas Avsec Bandar Udara Supadio Pontianak. Jenis penelitian ini menggunakan metode penelitian kuantitatif, populasi yang akan digunakan dalam penelitian ini adalah seluruh petugas Avsec Bandar Udara Supadio Pontianak. Sampel menggunakan teknik Probability Sampling berupa Cluster Random Sampling, yaitu menggunakan 80 sampel. Hasil kesimpulan diperoleh bahwa beban kerja dan lingkungan kerja mempunyai pengaruh secara simultan bagi kinerja petugas Aviation Security ( AVSEC), dibuktikan pada hasil Fhitung > F tabel (3.398 > 3.25)
Pengaruh Kapasitas dan Ketersediaan Fasilitas Terminal Keberangkatan terhadap Kepuasan Penumpang di Bandar Udara Rompas, Jennyfer Sweetania; Fakhrudin, Arif
FORUM EKONOMI: Jurnal Ekonomi, Manajemen dan Akuntansi Vol. 26 No. 3 (2024): Juli
Publisher : Fakultas Ekonomi dan Bisnis Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jfor.v26i3.15668

Abstract

Tujuan dari penelitian ini mengetahui pengaruh kapasitas di terminal keberangkatan, mengetahui pengaruh ketersediaan fasilitas di terminal keberangkatan Bandar Udara Rendani Manokwari Papua Barat terhadap kepuasan penumpang di Bandar Udara Rendani Manokwari. Meliputi data dari dokumen perusahaan dan kuisioner, data yang diambil dari data Arus Lalu Lintas Angkatan Udara Bandar Udara Rendani Manokwari tahun 2020–2022. Berdasarkan hasil T hitung yang dilakukan dengan menggunakan SPSS menunjukkan nilai T hitung sebesar -0,044 lebih kecil dari nilai T tabel 1.98472 dan nilai signifikan 0,565 yang dapat diartikan bahwa ketersediaan fasilitas di Bandar Udara Rendani Manokwari Papua Barat tidak berpengaruh signifikan terhadap kepuasan penumpang. Berdasarkan hasil uji F menunjukkan bahwa perhitungan statistik menunjukkan nilai signifikan P value sebesar 0,000 < 0,05, yang berarti bahwa kapasitas dan ketersediaan fasilitas banadara secara bersama-sama dapat mempengaruhi kepuasan penumpang di bandara Rendani Manokwari Papua Barat
The Impact of Transformational Leadership and Creative Partnerships on Innovation Dynamics and Organizational Performance Kifni Yudianto; Maria Valeria Roellyanti; Arif Fakhrudin
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 6 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i6.7522

Abstract

This study aims to investigate and uncover the important role of transformational leadership as well as the dynamics of creative partnerships in an organizational context. The main focus of the study is to identify the impact generated by the interaction between transformational leadership and creative partnerships on innovation levels and organizational performance. This study used a quantitative approach. Cross-sectional research designs are used to evaluate relationships between variables. The study population was members of business organizations spanning different levels of office. The study sample consisted of 120 respondents randomly selected from the population. Distribution of questionnaires online or in person to selected respondents, by providing clear instructions to respondents regarding filling out questionnaires. The collected data is processed using Structural Equation Modeling (SEM) through AMOS software. The results show that transformational leadership is significantly associated with creative partnership dynamics, innovation, and organizational performance. The dynamics of creative partnerships are also significantly related to innovation. However, the relationship between creative partnership dynamics and organizational performance was not significantly confirmed. The findings reinforce the importance of leaders' roles in creating work environments that support collaboration and creativity. In addition, the significant relationship between Innovation and Organizational Performance emphasizes the importance of innovation in improving overall performance. In addition, organizations should pay attention to transformational leadership development to drive innovation and better performance. Leadership training that focuses on the ability to inspire, support, and facilitate creative collaboration can be an effective strategy.
Attributes Influencing Brand Loyalty: A Study of Products, Services, and Purchases Djaelani Susanto; Kifni Yudianto; Arif Fakhrudin
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 8 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i8.8408

Abstract

The quality of goods and service is determined by the customers. Therefore, customer satisfaction can be achieved bu giving a good quality. Providing customer satisfaction, measuring it and identifying the factors contributing the customer satisfaction is necessary. In conventional marketing, many marketers believe that the customers loyalty upon a product depends on the customers satisfaction. During the time, the marketers recognize that customer loyalty is the drine to make purchase. This study tests the effect from attribute related to the product, attribute related to the service, attribute related to the purchase towards the brand loyalty on Rent cars Murni. The independent variable involves attribute related to the product, attribute related to the service, attribute related to the purchase. The dependent variable in this study is the brand loyalty. The result of the ANOVA test on the F-test shows that there is significant effect from attribute related to the product, attribute related to the service, attribute related to the purchase towards the brand loyalty on Murni car rental.
Advances in Service Quality Measurement: Insights from Higher Education Arif Fakhrudin; Maria Valeria Roellyanti
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 8 No. 1 (2026): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v8i1.10245

Abstract

This study aims to identify and analyse the dimensions of higher education service quality that have evolved globally within the context of higher education institutions. Research on service quality has progressed from the SERVQUAL framework to the emergence of alternative models that are adapted to the unique conditions of higher education. By examining service quality in this sector, valuable insights can be obtained regarding institutional performance and the level of student satisfaction. This study employs a systematic literature review of international publications sourced from reputable databases (Emerald, Wiley, Springer, Taylor & Francis, and Sage Publishing) to capture global trends in the conceptualization of service quality dimensions in higher education. The analysis reveals six major conceptual developments of measurement models, formulated under various acronyms, with the seven-dimension model appearing most frequently, particularly in the Emerald database. Most of these developments represent evaluations and adaptations of earlier frameworks. The findings highlight the need for further research to establish more authentic conceptual dimensions that reflect the distinctive characteristics of higher education while integrating a broader perspective from multiple service stakeholders.
Understanding Public Transport Loyalty: The Roles of Service Quality, Satisfaction, and Perceived Value Arif Fakhrudin; Kifni Yudianto; Maria Valeria Roellyanti
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 7 No. 5 (2026): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v7i5.11778

Abstract

Public transportation plays a crucial role in promoting sustainable urban mobility and reducing reliance on private vehicles. However, many public transport systems face challenges in maintaining long-term passenger loyalty. Understanding the determinants of passenger loyalty is therefore essential for transportation providers and policymakers seeking to enhance service performance and increase ridership. This study aims to examine the relationships among service quality, perceived value, passenger satisfaction, and passenger loyalty in public transportation services. A quantitative research approach was employed using a structured survey distributed to public transportation users. Data were collected from 200 respondents and analysed using Structural Equation Modelling (SEM) to test the proposed hypotheses and examine the relationships among the constructs. The measurement model was evaluated to ensure reliability and validity before conducting structural model analysis. The results reveal that service quality significantly influences both perceived value and passenger satisfaction. Furthermore, perceived value has a positive effect on passenger satisfaction and passenger loyalty. The findings also indicate that passenger satisfaction plays a critical role in enhancing passenger loyalty toward public transportation services. These results highlight the importance of delivering reliable, safe, and comfortable transportation services in order to improve passenger perceptions and encourage continued usage. This study contributes to the literature on transportation service management by providing empirical evidence on the mechanisms through which service quality and perceived value influence passenger loyalty. The findings also offer practical implications for transportation providers and policymakers seeking to improve service quality, enhance passenger satisfaction, and promote sustainable public transport usage.
Understanding Public Transport Loyalty: The Roles of Service Quality, Satisfaction, and Perceived Value Arif Fakhrudin; Kifni Yudianto; Maria Valeria Roellyanti
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 7 No. 5 (2026): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v7i5.11778

Abstract

Public transportation plays a crucial role in promoting sustainable urban mobility and reducing reliance on private vehicles. However, many public transport systems face challenges in maintaining long-term passenger loyalty. Understanding the determinants of passenger loyalty is therefore essential for transportation providers and policymakers seeking to enhance service performance and increase ridership. This study aims to examine the relationships among service quality, perceived value, passenger satisfaction, and passenger loyalty in public transportation services. A quantitative research approach was employed using a structured survey distributed to public transportation users. Data were collected from 200 respondents and analysed using Structural Equation Modelling (SEM) to test the proposed hypotheses and examine the relationships among the constructs. The measurement model was evaluated to ensure reliability and validity before conducting structural model analysis. The results reveal that service quality significantly influences both perceived value and passenger satisfaction. Furthermore, perceived value has a positive effect on passenger satisfaction and passenger loyalty. The findings also indicate that passenger satisfaction plays a critical role in enhancing passenger loyalty toward public transportation services. These results highlight the importance of delivering reliable, safe, and comfortable transportation services in order to improve passenger perceptions and encourage continued usage. This study contributes to the literature on transportation service management by providing empirical evidence on the mechanisms through which service quality and perceived value influence passenger loyalty. The findings also offer practical implications for transportation providers and policymakers seeking to improve service quality, enhance passenger satisfaction, and promote sustainable public transport usage.
Co-Authors Aditya Dewantari Affifah Dhiyaa Mahdianah Ananda Zahra Salsabil Awan Awan, Awan Ayu Indriyani Cahayani Asira Putri Cindy Chrestina Apriana Tinggam Dafa, Haidar Defi Agustina Indraswari Dewantari, Aditya Dhiani Dyahjatmayanti Dhiani Dyahjatmayanti Dian Rahmiyati Andayani Djaelani Susanto Ela Rosada Vebrianti Erlyn Herliana Farah Putri Wenang Lusianingrum Fatmawati , Indah Fatmawati, Indah Habib Darul Aminuddin Hodi Husnul Khotimah Ika Nurul Qomari imamudin yuliadi Inayah Inayah Julia, Fitri Kifni Yudianto Kifni Yudianto Kifni Yudianto Kifni Yudianto Kifni Yudianto Liyya Apriliyeendy Lu`luatul Fuadah Manasikana, Arina MARIA BINTANG Maria Komang Devi Bengan Demon Maria Komang Devi Bengan Demon Maria Valeria Roellyanti Maria Valeria Roellyanti Maria Valeria Roellyanti Maria Valeria Roellyanti Meliyani Isnaya Melly A D, You She Nurul Rahman Nuryakin, Nuryakin Pabundu, Chintya Angel Putri, Dwi Febriyanti Rohmadhani, Affit Aulia Rompas, Jennyfer Sweetania Rukwan, Sridayanti Safira Fitri Sari, Cyntia Permata Subagiya, Didik Sudirman Hi Umar Sutarwati, Sri Suyanto , M. Talbia Elewarin Tridaya, Tiara Utami C S, Noviana Wahyu Fajar Suci Widagdo, Djoko You She Melly A.D You She Melly A.D You She Melly Anne Dharasta Yudianto, Kifni Yulia Aji Puspitasari Yuliani Yuliani