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Pengaruh Harga, Lokasi, dan Kualitas Pelayanan terhadap Kepuasan Pelanggan (Survey pada Bengkel Berguna Motor di Kota Cimahi) Dede Hertina; Mochamad Hadidsyam Prawira Dirgasurya
J-MAS (Jurnal Manajemen dan Sains) Vol 8, No 2 (2023): Oktober
Publisher : Universitas Batanghari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jmas.v8i2.1358

Abstract

The existence of this rigorous test is intended to determine the effect of the variables Price, Location, and Quality of Service on Consumer Satisfaction at Serviceable Motor Workshops in Cimahi City. The data collected in this rigorous test came from distributing a questionnaire using a purposive sampling technique. A sample of 60 respondents was obtained. This research uses data instrument testing with validity and reliability tests. The hypothesis testing in this thorough test is to test multiple linear regression analysis, test the coefficient of determination, t test (partial), and f test (simultaneous). The results of the thorough test show that partially or based on a partial test, the variables Price, Location, and Service Quality have a significant influence on Customer Satisfaction. Based on the results, the F test shows the acquisition of Fcount of 96.681 > Ftable of 2.76, from this it shows that the three independent variables consisting of Price, Location, and Service Quality have a simultaneous effect on Consumer Satisfaction.
Pengaruh Harga, Kualitas Pelayanan, dan Kepuasan Pelanggan terhadap Loyalitas Pelanggan pada Klinik Umum Nur Hikmah Sehat Dede Hertina; Andya Fitrist Bani Koni
J-MAS (Jurnal Manajemen dan Sains) Vol 8, No 2 (2023): Oktober
Publisher : Universitas Batanghari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jmas.v8i2.875

Abstract

The purpose of this study was to analyze the effect of service quality and customer satisfaction on customer loyalty. This research was conducted at the Nur Hikmah Sehat clinic located on Margacinta Street Bandung. This research technique uses quantitative methods with questionaire survey techniques. The population of this study was 65 people, with a sample size of 60 people. The results of the study simultaneously state that Price, Service Quality and Customer Satisfaction have a significant effect on Customer Loyalty at the Nur Hikmah Sehat Clinic. While the partial research results state that Price and Customer Satisfaction have an effect on Loyalty. Service quality has a positive effect on Customer Loyalty.
Kinerja Keuangan Terungkap: Metode Du Pont dan Tobin's Dede Hertina; Wien Dyahrini; Asep Sudrajat
Jurnal Riset Akuntansi & Perpajakan (JRAP) Vol 10 No 2: Juli - Desember (2023)
Publisher : Magister Akuntansi Universitas Pancasila

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35838/jrap.2023.010.02.12

Abstract

The aim of this research is to analyze the financial performance using the Du Pont method as a mediator to understand the influence of DER, dividend yield, and firm size on the financial indicator Tobin's Q. The research method used is descriptive-verification. The population of this study consists of 20 companies listed in the Index High Dividend during the period 2018 to 2020. Using the saturated sample method, 20 companies from the Index High Dividend were selected as the research sample. Data analysis was conducted using the descriptive and verification approach with the structural equation modeling (SEM-PLS) technique. The research findings indicate that DER and firm size do not have a significant influence on Tobin's Q, while dividend yield and ROE Du Pont have a positive influence on Tobin's Q. Furthermore, DER and firm size have a positive influence on ROE Du Pont, but there is no significant influence of dividend yield on ROE Du Pont. ROE Du Pont functions as a mediator between DER and firm size with Tobin's Q, but it does not mediate the influence of dividend yield on ROE Du Pont. Overall, DER, dividend yield, and firm size jointly have an influence on ROE Du Pont, and ROE Du Pont also affects Tobin's Q.
Determinant Factors of Leverage – Based Firm Value, with Management Ownership Role as a Moderation Aprih Santoso; Muslim; Ardiani Ika Sulistyawati; Dede Hertina; Alfiana
Jurnal Manajemen Bisnis Vol. 10 No. 2 (2023): September
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v10i2.314

Abstract

This study aims to analyze leverage on firm value and the moderating role of management ownership variables in the influence of leverage on the value of manufacturing companies listed on the Indonesia Stock Exchange for the period 2015-2020. The population of this research is all manufacturing companies on the Indonesia Stock Exchange for the 2015-2020 period. . The sampling technique in this study uses purposive sampling with the criteria of manufacturing companies listed on the Indonesia Stock Exchange for the 2015-2020 period, with the total number of shares owned by the company's management above 1% of all outstanding shares so that the sample is 162. To see the type of moderation then used two equation models, so that the regression model equation. The data was processed with SPSS'26 software. The result of the research is that leverage has a positive and significant effect on firm value. Management ownership is proven to moderate the effect of leverage on firm value. The existence of management ownership in its interaction with leverage and firm value is a pure moderator
The Effect Of Liquidity And Solvency On Profitability In Pt. Kalbe Farma Tbk Della Maretha; Vivin Tri Astuti; Khusnik Hudzafidah; Joni Hendra; Dede Hertina
Jurnal Info Sains : Informatika dan Sains Vol. 13 No. 02 (2023): Jurnal Info Sains : Informatika dan Sains , Edition September  2023
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The research objective was to determine the effect of liquidity and solvency on profitability at PT. Kalbe Pharmacy. The data used in this study is secondary data, namely time sequence data or time series data using the documentation method, namely collecting data from previous records. Data analysis used in this research is quantitative analysis and the analysis technique used is multiple regression analysis technique. The variables used in this study are liquidity (CR) and solvency (DER) as independent variables and profitability (GPM) as the dependent variable. Based on the results of the analysis of liquidity (CR) and solvency (DER) have a significant influence on the profitability (GPM) of PT Kalbe Pharma Tbk.
Effect of non-performing loan and loan to deposit ratio on return on assets Dede Hertina; Sofan Rahmat; Ahmad Furqon
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol 8, No 3 (2022): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020221656

Abstract

This study aims to determine the effect of Non-Performing Loans and Loan to Deposit Ratio on Return on Assets in commercial banks listed on the Indonesia Stock Exchange for the period 2014 - 2020. The research population was 44 banks, using purposive sampling, the research sample was obtained as many as 6 public banks listed on the Indonesia Stock Exchange for the period 2014 - 2020. This research method uses multiple linear regression analysis techniques. The results showed that the variables of Non-Performing Loan and Loan to Deposit Ratio had an effect on Return on Assets. This means that the bank has optimized the existing capital to be channeled through credit so that the bank's profit is maximized.
Professional Football Club Management Analysis in Indonesia Case Study on Bali United Fc John Henry Wijaya; Denny Saputera; Dede Hertina
Jurnal Informatika Ekonomi Bisnis Vol. 5, No. 4 (December 2023)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v5i4.782

Abstract

Along with the development of professional football in Indonesia, professional football clubs increasingly need good and correct financial management. One important indicator in professional football club financial management is financial ratios. Bali United FC has a large and successful fan base in recent years. Bali United FC is one of the most famous professional football clubs in Indonesia. However, in its management there are several problems that need to be overcome so that the club can continue to grow and compete with other clubs. Apart from that, there are also problems with the development of the club's business and a lack of support from the government and sponsorship. The purpose of this research is to identify the types of financial ratios used in the financial management of professional football clubs in Indonesia. Describe the financial performance of Bali United FC based on the financial ratios used. Identify the factors that influence the management of financial ratios at Bali United FC. This research uses a case study approach with the object of research Bali United FC.
Pengaruh stres kerja dan kompensasi terhadap kinerja karyawan divisi Telkom regional II Jakarta Selatan pada kondisi pandemi Covid-19 Azhari, Holid; Hertina, Dede
Journal of Business Management Education (JBME) Vol 8, No 3 (2023)
Publisher : Business Education Program of Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/jbme.v8i3.55309

Abstract

Abstrak : Penelitian ini bertujuan untuk mengetahui pengaruh stres kerja dan kompensasi terhadap kinerja karyawan. Penelitian ini dilakukan pada 110 karyawan Divisi Telkom Regional II Jakarta Selatan yang menyediakan layanan bisnis berupa property management, property facilities, property lease, dan property development. Data dikumpulkan melalui kuesioner. Teknik analisa regresi berganda digunakan untuk menguji hipotesis. Hasil yang diperoleh dari data mengungkapkan adanya pengaruh stress kerja dan kompensasi terhadap kinerja karyawan, dimana dengan adanya penurunan stress kerja dan adanya peningkatan pemberian kompensasi maka akan memberikan dampak pada peningkatan kinerja. Oleh karena itu direkomendasikan bahwa untuk meningkatkan kinerja karyawan, perusahaan harus mampu mengelola stress karyawan melalui konseling maupun penyesuaian beban kerja serta memberikan kompensasi yang layak. Kata Kunci: Stres Kerja, Kompensasi, Kinerja, Pandemic Covid-19.
EFEKTIVITAS KEBIJAKAN PENGENDALIAN INTERN DALAM MENGURANGI RISIKO KECURANGAN KEUANGAN DI PERUSAHAAN Hertina, Dede; Kartika, Erawati; Alfiana, Alfiana; Zulbetti, Rita; Susanto, Edy
JURNAL DARMA AGUNG Vol 31 No 6 (2023): DESEMBER
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Darma Agung (LPPM_UDA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46930/ojsuda.v31i6.3840

Abstract

Dalam mengendalikan kerangka kerja administrasi, kecurangan dipengaruhi oleh ada atau tidaknya peluang. Salah satu penyebab banyaknya kecurangan yang terjadi adalah karena masih rendahnya pengendalian intern dan tidak adanya kemampuan manajemen yang maksimal. Tujuan penelitian ini adalah menganalisis kebijakan pengendalian intern dalam mengurangi risiko kecurangan keuangan di perusahaan. Artikel ini menggunakan pendekatan kualitatif dengan penelitian pustaka atau studi pustaka. Artikel ini bertujuan untuk membandingkan dan membedakan berbagai teori, seperti yang ditemukan dalam literatur penelitian, untuk mengkaji teori-teori yang ada. Hasil penelitian menunjukan Penerapan pengendalian intern yang baik dalam suatu perusahaan berpengaruh positif pada efektivitas dalam mengurangi risiko kecurangan di perusahaan.
Implementation Of The Entrepreneurial Spirit, Innovation And Salary On Employee Working Motivation Hertina, Dede; Nurjanah, Ai Siti; Aripin, Ivan; Hidayat, Mohamad Bayu Herdiawan
Jurnal Manajemen Industri dan Logistik Vol 7, No 1 (2023): page 01 - 204
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v7i1.1071

Abstract

This study aims to determine the effect of entrepreneurial spirit, innovation and salary on Employee Motivation. This type of research is associative research, the respondents used in this study amounted to 30 people. The data collection method used in this study was a quantitative method using interview techniques, collecting questionnaires and studying documentation. The data analysis technique used in this study is descriptive analysis, multiple linear regression analysis, classical assumption test (normality test, heteroscedasticity test, multicollinearity test), hypothesis testing (simultaneous significance test (F test), partial significance test (t-test). , coefficient of determination (R2) The results of the study partially show that the entrepreneurial spirit has a positive and significant effect on Employee Work Motivation. Innovation has a positive and significant effect on Employee Work Motivation. Independence is a personal totality that exists in each individual.
Co-Authors Adinda Triana Ramadhina Agnia Novena Agustian, Hikmat Ahmad Furqon Ai Siti Nurjanah Alfiana Alfiana Alfiana Alfiana Alifa Apriansyah Allawiyah, Fatimah Zahro Amiruddin Amiruddin Andi Hidayatul Fadlilah Andiena Nindya Putri Andryana, Linda Andya Fitrist Bani Koni Anton Abdulbasah Kamil Apriansyah, Alifa Aprih Santoso Aprilia Krisna, Kiki Ardiani Ika Sulistyawati Ari Wirawan Aripin, Ivan Armenda , Dea Asep Sudrajat Asri Ady Bakri Azhari, Holid Azis Muslim Bhuana, Hendrie Satria Cecep Supriadi Cendana Oktaviani Dadang Iskandar Danubrata Dara Mustika Della Maretha Deny Purwo Sambodo Desman Serius Nazara Devy Mawarnie Dewi Putri Damayanti Dian Septiani Dyahrini, Wien edy susanto Effendi, Kharisya Ayu Fahrezi, Irgie Yudha Farida Wulan Dari Fathimah, Nur Aini Fatihat, Gita Fatihat, Gita Genia Febiansyah, Arfi Fika Deningtyas Fitriningsih Amalo Genia Fatihat, Gita Gita Genia Fatihat Gita Genia Fatihat Gita Genia Fatihat Hanafie, Mochammad Handri Hariandy Hasbi Hekmatyar , Robby Hendayana, Yana Hendra, Joni Hendrik Elisa Sutejo Samosir Heny Herawati Hermiyetti Hermiyetti Herry Achmad Buchory Hervina, Rosilia Hidayat, Mohamad Bayu Herdiawan Hikmat Agustian I Kadek Wira Dharama Prayana Ichsani, Sakina Intan Dewi Yuli Yutika Inten Handa Moorjati Irfan Imamul Haqiqi Irmayani Wardani Isti'anah Rizqullah Ivan Aripin Ivan Gumilar Sambas Putra Ivan Gumilar Sambas Putra Ivan Gumilar Sambas Putra John Henry Wijaya John Henry Wijaya Kadiman, Yoga Aidil Bagja Kartika, Erawati Khusnik Hudzafidah Kirana, Nadya Laila Zafira Arizona Lase, Vici Saradede Aprillian Leni Nur Pratiwi Leni Nur Pratiwi Liscka Puri Kenedi Listiana Sri Mulatsih Lorensha, Selvi Loso Judijanto Maesaroh Tiarawati, Neneng Mardiana, Yanthy Martini, Ervita Mayndarto, Eko Cahyo Mekar Meilisa Amalia Mochamad Hadidsyam Prawira Dirgasurya Mohamad Bayu Herdiawan Hidayat Mohamad Bayu Herdiawan Hidayat Mohamad Bayu Herdiawan Hidayat Mohamad Bayu Herdiawan Hidayat Mohamad Bayu Herdiawan Hidayat Muhammad Taufik Rahman Muslim Musran Munizu Nadya Kirana Nazara, Desman Serius Novianti Dwi Pujiastuti Nur Pratiwi, Leni Nurhasanah, Kurnia Nuri Nuryanah Nurjanah, Ai Siti Pratiwi, Dian Mega Pratiwi, Leni Pratiwi, Leni Nur Prawira, Afghan Pristia Amary, Zalfa Bhetari Putra, Halim Dwi R Susanto Hendianto R Susanto Hendianto R Susanto Hendianto R.Susanto Hendianto Rafikawaty, Rafikawaty Rahmah, Maghfirah Aulia Ramadhan , Galih Kharisma Randy Eka Saputra Ratna Komala Putri Reny Febiani Restuningsih, Jumi Risman Rismawan Rita Zulbetti Rizki, Muhammad Irfan Rudi Setiawan Sagit Sumpena Sahid, Alwi Sakina Ichsani Sakina Ichsani Sakina Ichsani Sakina Ichsani Sakina Ichsani Saputera, Denny Sofan Rahmat Sri Hastutik Sudrajat, Asep SUJAI, MUHAMMAD Susanto Hendiarto Susanto Hendiarto Suyudi, Wahidiyat Syahril, Indra Syukran H Abdul Tasya Nafila Tasya Nafila Tsaniya, Fatharani Nur Ummayah, Siti Ruhanni Uning Kuraesin Vemy Suci Asih Via Adillia Vincentia Wahju Wijadatun Vivin Tri Astuti Wahyuni , Linda Destya Wien Dyahrini Wijaya, John Henry Wirawan, Ari Wiwin Apriyanti Wulandari, Denisa Yana Hendayana Yana Hendayana Yana Hendayana Yendri, Okma Yoesoep Edhie Rachmad Yulandri, Elsa Zainudin, Zalina