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Journal : GEMA TEKNOLOGI

EVALUASI TATA KELOLA TEKNOLOGI INFORMASI PADA RUMAH SAKIT DR. H. IBNU SUTOWO BATURAJA BERDASARKAN FRAMEWORK COBIT 5 Sukmawati, Ade; Cholil, Widya; Rizal, Syahril
Gema Teknologi Vol 20, No 4 (2020): October 2019 - April 2020
Publisher : Vocational School Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/gt.v20i4.26017

Abstract

Control of information technology governance at this time is very influential for the organization in achieving its strategic objectives. Technology has become an important part in supporting a service, including in Dr.H. Ibnu Sutowo Baturaja. The hospital has SIMRS in supporting its services. So that governance should be well planned. This research was conducted to evaluate the management of information technology that supports the SIMRS. The results of this study are to find out the value of the level of maturity in Dr. H Ibnu Sutowo Baturaja. Evaluations were carried out using the standard COBIT 5 measurement framework. The focus of this study was the domain of Ensure Resource Optimization (EDM01), Manage the IT Management Framework (APO01) (APO07), Build, Acquire and Implement (BAI04) and Monitoring, Evaluation and Access (MEA01).
PENILAIAN IT SERVICE MANAGEMENT PADA INFRASTRUKTUR TEKNOLOGI INFORMASI PT. TELKOM KOTA BENGKULU MENGGUNAKAN ITIL V3 Mahdalena, Desi; Cholil, Widya
Gema Teknologi Vol 21, No 1 (2020): April 2020 - October 2020
Publisher : Vocational School Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/gt.v21i1.33082

Abstract

IT Service Management (ITSM) is a management concept in providing information technology services properly and successfully to customers, it can also be a method of processing philosophical systems that are centered on the IT service consumer perspective on the company's business. The service management of an organization is basically implemented in the form of the functions of the organization's functions (functions) and the processes that are carried out (processes) in managing and changing the resources (resources) of the organization into the values expected by the customer. ITIL or the summary of the Information Technology Infrastructure Library is a general framework that describes best practices that provide guidance on how Information Technology (IT) service providers should run IT service management. One of the organizations that provide IT services is PT. Telkom, which has an IndiHome application for customers who want to use internet or cable TV services. This research evaluates maturity level the information technology infrastructure that supports IndiHome's business processes at PT. Telkom Bengkulu. So that with this assessment can see the achievement of performance at PT. Telkom Bengkulu. The focus of this research is the domain service operation on ITIL V3.
Co-Authors A.Haidar Mirza Ade Ramadhan Dalimunthi Adiktia Adiktia Agiyani, Gina Ali Imron Amin, Zulius Akbar Andriani, Nia Andryani, Ria Anita Muliawati Antoni, Darius AR, Hasmawaty Aristian Aristian Asmanita . Azim Zaliha binti Abd Aziz Bayu Hardiono Binti Mohamad, Mumtazimah Chairul Mukmin Chindi Seftylia Darius Antoni Darius Antoni Darius Antoni Darusalam, Darusalam Dea Vitara Dedy Syamsuar Dedy Syamsuar DP, Catur Nugrahaeni duince fernande Dwi Mardiana Edi Surya Negara Erly Krisnanik Eva Eva Evi Novilia Fajar Prayoga Fandy Kurniawan Febriyanti Panjaitan Firdaus Fitria Rahmadayanti Fosu , Agyei Friska Aryani Hadi Syaputra Herdiansyah, M. Izman Herdiansyah, M. Izman Ilham Muammar Choiri Ilham, Mohammad Indri Endang Lestari Isnainiyah, Ika Nurlaili Jayanta Jayanta Kraugusteeliana Kraugusteeliana Lestari, Indri Endang Lily Pebriana. S Linda Atika Linda Atika Linda Atika Lingga Tiara Mahardika, Billi Mahdalena, Desi Mohammad Ilham Muhamad Akbar Muhammad Adrezo Muhammad Akbar Muhammad Izman Herdiansyah Muhammad Kamil Mukron Roni Mutia Mawardah Nizar Firliansa Nizar Firliansa Nurmayanti Nurmayanti Prihandoko . Raden Muhammad Mirza Prasetyo Rama Andriya Saputra Renaldi dwi putra Renal Rendi Septriadi Reni Septiyanti Ria Aprinda Ria Astriratma Rolia Wahasusmia Rolia Wahasusmiah Rumondang Martha Ambarita Ryan Andrian Safta Hastini Siti Ratu Delima Siti Sauda Sukmawati, Ade Susan Dian Purnamasari Syahril Rizal, Syahril Tata Sutabri Timur Dali Purwanto Harkespan Tjahjanto Tjahjanto Tri Basuki Kurniawan Tri Basuki Kurniawan Usman Ependi Widi Pradnyana, I Wayan Wulandari, Intan Fitriana Yesi Novaria Kunang Yoga Pratama Yupika, Eva Zaid Amin, Zaid Zaidiah, Ati Zulius Akbar Amin