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All Journal Jurnal Konseling dan Pendidikan IDEAS: Journal on English Language Teaching and Learning, Linguistics and Literature Sinkron : Jurnal dan Penelitian Teknik Informatika Warta Ardhia : Jurnal Perhubungan Udara JURNAL MEDIA INFORMATIKA BUDIDARMA JURNAL DIVERSITA Dinamisia: Jurnal Pengabdian Kepada Masyarakat METHOMIKA: Jurnal Manajemen Informatika & Komputerisasi Akuntansi JURNAL PENDIDIKAN TAMBUSAI Data Science: Journal of Computing and Applied Informatics JOURNAL OF SCIENCE AND SOCIAL RESEARCH Jurnal Ekonomi Manajemen Sistem Informasi REMIK : Riset dan E-Jurnal Manajemen Informatika Komputer INTERNATIONAL JOURNAL OF EDUCATION, INFORMATION TECHNOLOGY, AND OTHERS Journal Of World Science Jurnal Nasional Teknologi Komputer Jurnal Indonesia Sosial Sains Indonesian Counseling and Psychology Journal of Innovative and Creativity
Liber Tommy Hutabarat
Politeknik Penerbangan Medan
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Journal : JURNAL DIVERSITA

 1 
PENGEMBANGAN ALAT UKUR KEPUASAN TERHADAP KUALITAS LAYANAN JASA ATKP MEDAN Hutabarat, Liber Tommy; Novalina, Susi Diriyanti; Sinaga, Yustian
JURNAL DIVERSITA Vol 2, No 2 (2016): JURNAL DIVERSITA DESEMBER
Publisher : Psychology Department Faculty of Psychology Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (93.55 KB) | DOI: 10.31289/diversita.v2i2.509

Abstract

The purpose of this study was to develop a measurement tool which is useful for an evaluation of customer satisfaction with the quality of service ATKP Medan North Sumatera covering Dormitory, Library, Psychology, Polyclinic, Parenting, Education and Laboratorium.Peneliti will take measurements of customer satisfaction based on the aspects of satisfaction expressed by Wilkie consisting of five elements of expectations, performance, comparison, confirmation or disconfirmation, and discrepancy. Stages of analysis item satisfaction scale of services being developed include: (1) analysis of content validity, (2) test the validity, (3) the reliability test, (4) calculate the scale of five categories based on the mean and standard deviation to determine the category of the level of satisfaction service. In the pilot scale using a sample measuring 97 Midshipman ATKP Medan with random side technique. The data obtained will be analyzed using Cronbach alpha reliability analysis to look at the scale reliability and item-total correlation analysis (rix) to see the different power test item once the validity of the content. Based on the analysis of reliability and validity of the obtained results of user satisfaction scale reliability dormitory unit, Clinic, Library, Parenting, Education, Psychology and laboratories greater than 0.9 with rix value greater than 0.3. This value indicates that the scale of satisfaction of services that have been prepared to have the precision and accuracy of a measuring instrument and be able to demonstrate the reliability or reliable.
PROFIL KEBUTUHAN PSIKOLOGIS TARUNA/I AKADEMI TEKNIK DAN KESELAMATAN PENERBANGAN MEDAN syafruddin, yano; Hutabarat, Liber Tommy; Diriyanti Novalina, Susi; Sinaga, Yustian
JURNAL DIVERSITA Vol 2, No 2 (2016): JURNAL DIVERSITA DESEMBER
Publisher : Psychology Department Faculty of Psychology Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (99.202 KB) | DOI: 10.31289/diversita.v2i2.515

Abstract

This study aimed to determine the profile of the psychological needs Taruna ATKP Terrain Data cadets some 177 people gathered with the use of psychological tests EPPS are then processed using descriptive statistics. The results showed that the needs of the dominant owned by the cadets is the need of Intraception (placement up to others/empathy), need of dominance (lead/influence), need of abasement (willingness to accept mistakes), Need of Nurturance (attention and feeling warm towards others). Psychological needs were classified as moderate is the need of achievement (accomplishment), need of deference (the ability to adapt), need of order (task with regular/tidy), need of exhibition (present themselves), then psychological needs are likely to be low is need of autonomy (self-behavior), need of succorance (for help/assistance), need of heterosexual and need of aggression (aggressiveness).
PROFIL KEBUTUHAN PSIKOLOGIS TARUNA/I AKADEMI TEKNIK DAN KESELAMATAN PENERBANGAN MEDAN yano syafruddin; Liber Tommy Hutabarat; Susi Diriyanti Novalina; Yustian Sinaga
Jurnal Diversita Vol 2, No 2 (2016): JURNAL DIVERSITA DESEMBER
Publisher : Faculty of Psychology, Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/diversita.v2i2.515

Abstract

This study aimed to determine the profile of the psychological needs Taruna ATKP Terrain Data cadets some 177 people gathered with the use of psychological tests EPPS are then processed using descriptive statistics. The results showed that the needs of the dominant owned by the cadets is the need of Intraception (placement up to others/empathy), need of dominance (lead/influence), need of abasement (willingness to accept mistakes), Need of Nurturance (attention and feeling warm towards others). Psychological needs were classified as moderate is the need of achievement (accomplishment), need of deference (the ability to adapt), need of order (task with regular/tidy), need of exhibition (present themselves), then psychological needs are likely to be low is need of autonomy (self-behavior), need of succorance (for help/assistance), need of heterosexual and need of aggression (aggressiveness).
PENGEMBANGAN ALAT UKUR KEPUASAN TERHADAP KUALITAS LAYANAN JASA ATKP MEDAN Liber Tommy Hutabarat; Susi Diriyanti Novalina; Yustian Sinaga
Jurnal Diversita Vol 2, No 2 (2016): JURNAL DIVERSITA DESEMBER
Publisher : Faculty of Psychology, Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/diversita.v2i2.509

Abstract

The purpose of this study was to develop a measurement tool which is useful for an evaluation of customer satisfaction with the quality of service ATKP Medan North Sumatera covering Dormitory, Library, Psychology, Polyclinic, Parenting, Education and Laboratorium.Peneliti will take measurements of customer satisfaction based on the aspects of satisfaction expressed by Wilkie consisting of five elements of expectations, performance, comparison, confirmation or disconfirmation, and discrepancy. Stages of analysis item satisfaction scale of services being developed include: (1) analysis of content validity, (2) test the validity, (3) the reliability test, (4) calculate the scale of five categories based on the mean and standard deviation to determine the category of the level of satisfaction service. In the pilot scale using a sample measuring 97 Midshipman ATKP Medan with random side technique. The data obtained will be analyzed using Cronbach alpha reliability analysis to look at the scale reliability and item-total correlation analysis (rix) to see the different power test item once the validity of the content. Based on the analysis of reliability and validity of the obtained results of user satisfaction scale reliability dormitory unit, Clinic, Library, Parenting, Education, Psychology and laboratories greater than 0.9 with rix value greater than 0.3. This value indicates that the scale of satisfaction of services that have been prepared to have the precision and accuracy of a measuring instrument and be able to demonstrate the reliability or reliable.
Co-Authors Agung Pramono Agung Pramono, Agung Akbar, Muhammad Caesar Amren S, Hairul Bakkara, Natanael Riansa Catra Indra Cahyadi Chairul Muchlisin, Maulana Darmeli Nasution Diriyanti Novalina, Susi Diriyanti, Susi Fauziah Nur Hamdi, M. Daffa Hutomo, Rifki Inda Tri Pasa Iswandi Idris Ivana Wardani Jordan Simanjuntak, Mikhael M Iqbal Malau, Rivan Daniel Manurung, Saut Maruli Matthew, Jason Juan Morist Sony morits sony sony nisa azhari saragih Nur, Fauziah Pasa*, Inda Tri Pasa, Inda Tri Permata, Dinda Suci Aliya Rizaldy Khair Robi Saputra S, Mutiara Widasari S, Rossi Peter Saragih Azhari Nisa saragih, nisa azhari Simanungkalit, Adolf Valentino Sinaga, Yustian Sinambela Marzuki Situmorang, Grecia Enzelica Br Sony, Morits Sukarwoto , Sukarwoto Sukarwoto Sukarwoto Sukarwoto, Sukarwoto Susi Diriyanti Novalina susi diriyanti novalina Susi Diriyanti Novalina, Susi Diriyanti Swabra, Yesaya syafruddin, yano Sylvia, Tiara Tiara Sylvia TONNI LIMBONG Tri Pasa, Inda Ulum , Zahrul Wardani, Ivana yano syafruddin Yustian Sinaga