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All Journal SOROT: Jurnal Ilmu-ilmu Sosial Publisia: Jurnal Ilmu Administrasi Publik Yustisia JAKPP : Jurnal Analisis Kebijakan & Pelayanan Publik jurnal niara Jurnal Ekonomika ABDIMASY: Jurnal Pengabdian dan Pemberdayaan Masyarakat INVEST : Jurnal Inovasi Bisnis dan Akuntansi Dialogue: Jurnal Ilmu Administrasi Publik Jurnal Ekonomika Golden Ratio of Marketing and Applied Psychology of Business Journal Of Human And Education (JAHE) Golden Ratio of Data in Summary West Science Social and Humanities Studies
Dedy Afrizal
STIE Tuah Negeri Dumai, Riau
Religion Humanities Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Public Service: Health Service Satisfaction at Dumai City Hospital Hijeriah, E Maznah; Erlianti, Dila; Shaliza, Fara; Sofyan, Sofyan; Afrizal, Dedy
INVEST : Jurnal Inovasi Bisnis dan Akuntansi Vol. 4 No. 2 (2023): INVEST : Jurnal Inovasi Bisnis dan Akuntansi
Publisher : Lembaga Riset dan Inovasi Al-Matani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55583/invest.v4i2.553

Abstract

Dumai City Hospital activities center on community satisfaction. Improving the quality of health services is accomplished by enhancing the elements whose goal is to promote patient satisfaction. Several issues were discovered throughout its deployment, which became essential notes in carrying out its community activities. As a result, the purpose of this research is to examine service implementation, community satisfaction, and the effect of service on community satisfaction at the Dumai City Hospital. The study used a quantitative technique with 164 respondents and data analysis, especially descriptive statistics. The study's findings revealed that there was an impact of service on community satisfaction at the Dumai City Hospital. The advice given is to enhance the guaranteed waiting time for services that will be provided to patients, particularly in the acts of doctors at the Outpatient Polyclinic, in order to prevent complaints from the public due to the long wait to be serviced by a doctor. Furthermore, continue to enhance the skills of all staff so that they can better serve the community.
Socialization of Improving the Quality of Public Services Through Digital-Based Integrated Village Governance in Villages Prilosadoso, Basnendar Herry; Salampessy, Maryam; Yahya, Afif Syarifudin; Afrizal, Dedy; Mado, Yohanes Jibrail
Journal Of Human And Education (JAHE) Vol. 4 No. 4 (2024): Journal Of Human And Education (JAHE)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jh.v4i4.1418

Abstract

The three villages that were the objects of observation and the author carried out community service within a period of two weeks to one month had the same problem, namely regarding the quality of public services that were still minimal. The author took the initiative to conduct socialization to village officials to improve the quality of public services. During the service for a period of two weeks to one month, the author has a realistic target, namely that village officials can master the internet. In the first week and part of the second week, the author conducted socialization on how to use technology properly, the author taught basic things until the village officials could operate the technology they had. In the final stage, the author recruited stakeholders to create websites for the three villages above so that they could serve the rural community digitally. The author would like to express his deepest gratitude to a number of parties involved in the making of the article and the author's dedication to the villages of Baraya and Babatan that have been mentioned since the introduction. The author would like to express his deepest gratitude to the Village Head, Mr. Somad and Mr. Sugeng for the direction given and other village officials who cannot be mentioned one by one
Public Services: A Satisfaction Survey of Dumai City Hospital Services Afrizal, Dedy; Erlianti, Dila; Hijeriah, E-Maznah; Hafrida, Lis; Erinaldi, E.; Sofyan, S.
Golden Ratio of Data in Summary Vol. 4 No. 2 (2024): May - October
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grdis.v4i2.492

Abstract

Public service is a frequently discussed issue in Indonesia. However, when it comes to execution, local governments as service providers must consider a variety of factors. Regarding the government-owned regional hospital services that have been operating. One of them is monitoring the public satisfaction index for the services provided by Dumai city hospital. With the expectation that the findings may help policymakers at the regional hospital enhance future services. This article is intended to assess public satisfaction with the services offered by Dumai city hospital. The study used a quantitative technique measuring the Community Satisfaction Index established by the Regulation of the minister of state apparatus empowerment and bureaucratic reform of the republic of Indonesia number 14 of 2017 concerning guidelines for compiling public satisfaction surveys of public service provider units. There are nine items that are measured: requirement, systems mechanisms and procedures, time to completion, fees/rates, product specification type of service, officer behavior, competence of service officers, handling, complaints, suggestions and input, facilities and infrastructure. The study's population represents the entire community that has received services. The sample size was determined using the accidental sampling technique with 100 respondents. A questionnaire has been used for collecting the data required. The research study found that the community satisfaction index was 80.75, and the assessment category service satisfaction was good.
Pemetaan dan pengembangan potensi Desa Mapur Kecamatan Bintan Pesisir Kabupaten Bintan Provinsi Kepulauan Riau Igiasi, Teguh Setiandika; Thahira, Atika; Gumilang, Reza; Afrizal, Dedy; Purnamasari, Dina
ABDIMASY: Jurnal Pengabdian dan Pemberdayaan Masyarakat Vol. 6 No. 2 (2025): ABDIMASY: Jurnal Pengabdian dan Pemberdayaan Masyarakat
Publisher : STAI Auliaurrasyidin Tembilahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46963/ams.v6i2.3282

Abstract

The community service program conducted in Mapur Village, Bintan Pesisir District, Bintan Regency, represents a concrete effort to address various strategic challenges faced by local communities in optimizing their regional potential. This program was implemented through a series of systematic stages involving active participation from both the community and local stakeholders. The main objective of this activity was to map and develop the potentials of Mapur Village through a participatory approach that positions the community as the primary agents of development. The methods employed included field observation, Focus Group Discussions (FGD), pre-tests, and post-tests to assess the community’s level of understanding regarding their local potentials. The pre-test results indicated that only about 5% of the population were aware of existing potentials beyond the fisheries and tourism sectors. The study further identified several other promising potentials, such as local culinary industries, handicrafts and the creative economy, youth involvement, and the contribution of migrant villagers, all of which play strategic roles in driving economic and social development. Therefore, community-based potential mapping serves as an essential foundation for realizing an independent, competitive, and sustainable rural development model in coastal areas.
The Mediating Role of User Satisfaction in the Relationship between UTAUT Constructs and User Behavior in Digital Public Service Applications Hildawati, Hildawati; Afrizal, Dedy; Hafrida, Lis; Purnamasari, Dina; Luthfi, Ahmad
West Science Social and Humanities Studies Vol. 4 No. 01 (2026): West Science Social and Humanities Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsshs.v4i01.2545

Abstract

This study extends the Unified Theory of Acceptance and Use of Technology (UTAUT) to explain why citizens frequently abandon digital public services despite substantial government investment in e‑government platforms. It focuses on Riau Province, Indonesia, and positions User Satisfaction as a central mediator linking four UTAUT antecedents—Performance Expectancy, Effort Expectancy, Social Influence, and Facilitating Conditions—to actual usage behavior. Adopting a deductive quantitative design, the research uses a stratified random survey of 240 e‑government users and analyzes the data with PLS‑SEM, supported by rigorous tests of reliability, validity, common‑method bias, and predictive relevance. The model explains 80.1% of the variance in User Satisfaction and 80.2% in User Behavior, indicating strong explanatory and predictive power. Results show that Performance Expectancy, Social Influence, and Facilitating Conditions significantly increase satisfaction, while Performance Expectancy, Facilitating Conditions, and User Satisfaction itself are key direct predictors of continued use. User Satisfaction also mediates the effects of performance expectancy, social influence, and facilitating conditions on behavior. Although Effort Expectancy is not statistically significant at the 5% level, it exhibits the largest effect size on satisfaction, underscoring the structural importance of ease of use. Theoretically, the study validates an under‑explored affective pathway in mandatory settings; practically, it offers a roadmap for shifting from technology‑centric to citizen‑centric digital governance.
Co-Authors Ahmad Luthfi Dila Erlianti Dina Purnama Sari Effendi, Nahar Emad Mohammed Al-Amaren Erinaldi, E. Erinaldi, Erinaldi Gumilang, Reza H. Hildawati Hafrida, Lis Hijeriah, E Maznah Hijeriah, E-Maznah Hijeriah, E. Maznah Hildawati Hildawati, Hildawati Irfan Murtadho Yusuf Lis Hafrida Mado, Yohanes Jibrail Pertiwi Handayani, Pertiwi Prilosadoso, Basnendar Herry S. Sofyan S. Sofyan Salampessy, Maryam Sari, Yulianda Shaliza, Fara Sofyan Sofyan Sunariya Utama Teguh Setiandika Igiasi Thahira, Atika Trya Vika Sari Wallang, MUslimin Y. Yuhardi Yahya, Afif Syarifudin Yanti, Meri Yuhardi Yuhardi Yusuf, Irfan Murtadho