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All Journal SOROT: Jurnal Ilmu-ilmu Sosial Publisia: Jurnal Ilmu Administrasi Publik Yustisia JAKPP : Jurnal Analisis Kebijakan & Pelayanan Publik jurnal niara Jurnal Ekonomika Dialogue: Jurnal Ilmu Administrasi Publik Jurnal Ekonomika Golden Ratio of Marketing and Applied Psychology of Business Journal Of Human And Education (JAHE) Golden Ratio of Data in Summary
Dedy Afrizal
STIE Tuah Negeri Dumai, Riau
Humanities Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Public Services: A Satisfaction Survey of Dumai City Hospital Services Afrizal, Dedy; Erlianti, Dila; Hijeriah, E-Maznah; Hafrida, Lis; Erinaldi, E.; Sofyan, S.
Golden Ratio of Data in Summary Vol. 4 No. 2 (2024): May - October
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grdis.v4i2.492

Abstract

Public service is a frequently discussed issue in Indonesia. However, when it comes to execution, local governments as service providers must consider a variety of factors. Regarding the government-owned regional hospital services that have been operating. One of them is monitoring the public satisfaction index for the services provided by Dumai city hospital. With the expectation that the findings may help policymakers at the regional hospital enhance future services. This article is intended to assess public satisfaction with the services offered by Dumai city hospital. The study used a quantitative technique measuring the Community Satisfaction Index established by the Regulation of the minister of state apparatus empowerment and bureaucratic reform of the republic of Indonesia number 14 of 2017 concerning guidelines for compiling public satisfaction surveys of public service provider units. There are nine items that are measured: requirement, systems mechanisms and procedures, time to completion, fees/rates, product specification type of service, officer behavior, competence of service officers, handling, complaints, suggestions and input, facilities and infrastructure. The study's population represents the entire community that has received services. The sample size was determined using the accidental sampling technique with 100 respondents. A questionnaire has been used for collecting the data required. The research study found that the community satisfaction index was 80.75, and the assessment category service satisfaction was good.
The Participation of the Breeders: Regional Regulation of Dumai City Concerning Livestock and Pets Afrizal, Dedy; Al-Amaren, Emad Mohammed; Yusuf, Irfan Murtadho
Yustisia Vol 10, No 1: April 2021
Publisher : Faculty of Law, Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/yustisia.v10i1.49001

Abstract

This article aims to look at community participation in implementing Dumai City Act Number 10 of 2008 concerning livestock and pets, namely  what impacts arise and what sanctions will be received if they do not comply and what are the anticipatory actions of the breeders so that they will not suffer losses in the future. This study is a qualitative research categorized as sociological juridical research. The data analysis was conducted using descriptive analysis. The results showed that the breeders (livestock farmers)’ lack of understanding on the regulations that had been set was one of the obstacles arising in the implementation of the law. It is hoped that the related parties involved in this Regional Regulation understand the legal sanctions and the impacts that arise from any disobedience acts. From various community backgrounds and in terms of educational factors, cultural factors, geographical aspects, and facility factors, it appears that the government's role in creating all aspects involved in jointly implementing this regional regulation is requiredBesides, breeders must implement these regional regulations as a form of anticipatory action; thus, such livestock and pet activities will not harm themselves and their environment.
Co-Authors Ahmad Luthfi Al-Amaren, Emad Mohammed Dila Erlianti Effendi, Nahar Emad Mohammed Al-Amaren Erinaldi, E. Erinaldi, Erinaldi H. Hildawati Hafrida, Lis Hijeriah, E Maznah Hijeriah, E-Maznah Hijeriah, E. Maznah Hildawati Hildawati, Hildawati Irfan Murtadho Yusuf Lis Hafrida Mado, Yohanes Jibrail Pertiwi Handayani, Pertiwi Prilosadoso, Basnendar Herry S. Sofyan S. Sofyan Salampessy, Maryam Sari, Yulianda Sunariya Utama Trya Vika Sari Wallang, MUslimin Y. Yuhardi Yahya, Afif Syarifudin Yanti, Meri Yuhardi Yuhardi Yusuf, Irfan Murtadho