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All Journal SOROT: Jurnal Ilmu-ilmu Sosial Publisia: Jurnal Ilmu Administrasi Publik Yustisia JAKPP : Jurnal Analisis Kebijakan & Pelayanan Publik jurnal niara Journal of Local Government Issues Jurnal Ekonomika INVEST : Jurnal Inovasi Bisnis dan Akuntansi Dialogue: Jurnal Ilmu Administrasi Publik Jurnal Ekonomika Golden Ratio of Marketing and Applied Psychology of Business Journal Of Human And Education (JAHE) Golden Ratio of Data in Summary
Dedy Afrizal
STIE Tuah Negeri Dumai, Riau
Humanities Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Unlocking E-Government Success: Key Factors Driving E-Absence Adoption in Public Sector Afrizal, Dedy; Erlianti, Dila; Hijeriah, E. Maznah; Hafrida, Lis; Erinaldi, Erinaldi; Luthfi, Ahmad
JAKPP (Jurnal Analisis Kebijakan & Pelayanan Publik) Volume 10 No. 2, Desember 2024
Publisher : Departemen Ilmu Administrasi FISIP UNHAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31947/jakpp.v10i2.34975

Abstract

The use of e-absence for government servants is currently an innovative way to improve the efficiency of work activities in local government. The focus on how the system is implemented and used by government servants is also important to discuss. The research aims to explore how government servants intend to use the e-absence application provided by the Dumai city government. The unified theory of acceptance and use of technology (UTAUT) model is used for examining research problems in which the model has been modified to include a new variable, attitude. This study used a quantitative approach and quota sampling technique that included 100 respondents, all of whom were government servants working for different Dumai government agencies. Questionnaires were distributed using Google forms, with questions adapted from previous research. The study showed that performance expectancy, social influence, and attitude are all significantly and positively connected to intention to use e-absence dan effort expectation and social impact are not significantly and negatively to the intention to use e-absence. Several recommendations for theoretical advancement and the development of the e-attendance system itself have been provided.
Public Service: Health Service Satisfaction at Dumai City Hospital Hijeriah, E Maznah; Erlianti, Dila; Shaliza, Fara; Sofyan, Sofyan; Afrizal, Dedy
INVEST : Jurnal Inovasi Bisnis dan Akuntansi Vol. 4 No. 2 (2023): INVEST : Jurnal Inovasi Bisnis dan Akuntansi
Publisher : Lembaga Riset dan Inovasi Al-Matani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55583/invest.v4i2.553

Abstract

Dumai City Hospital activities center on community satisfaction. Improving the quality of health services is accomplished by enhancing the elements whose goal is to promote patient satisfaction. Several issues were discovered throughout its deployment, which became essential notes in carrying out its community activities. As a result, the purpose of this research is to examine service implementation, community satisfaction, and the effect of service on community satisfaction at the Dumai City Hospital. The study used a quantitative technique with 164 respondents and data analysis, especially descriptive statistics. The study's findings revealed that there was an impact of service on community satisfaction at the Dumai City Hospital. The advice given is to enhance the guaranteed waiting time for services that will be provided to patients, particularly in the acts of doctors at the Outpatient Polyclinic, in order to prevent complaints from the public due to the long wait to be serviced by a doctor. Furthermore, continue to enhance the skills of all staff so that they can better serve the community.
Socialization of Improving the Quality of Public Services Through Digital-Based Integrated Village Governance in Villages Prilosadoso, Basnendar Herry; Salampessy, Maryam; Yahya, Afif Syarifudin; Afrizal, Dedy; Mado, Yohanes Jibrail
Journal Of Human And Education (JAHE) Vol. 4 No. 4 (2024): Journal Of Human And Education (JAHE)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jh.v4i4.1418

Abstract

The three villages that were the objects of observation and the author carried out community service within a period of two weeks to one month had the same problem, namely regarding the quality of public services that were still minimal. The author took the initiative to conduct socialization to village officials to improve the quality of public services. During the service for a period of two weeks to one month, the author has a realistic target, namely that village officials can master the internet. In the first week and part of the second week, the author conducted socialization on how to use technology properly, the author taught basic things until the village officials could operate the technology they had. In the final stage, the author recruited stakeholders to create websites for the three villages above so that they could serve the rural community digitally. The author would like to express his deepest gratitude to a number of parties involved in the making of the article and the author's dedication to the villages of Baraya and Babatan that have been mentioned since the introduction. The author would like to express his deepest gratitude to the Village Head, Mr. Somad and Mr. Sugeng for the direction given and other village officials who cannot be mentioned one by one
Public Services: A Satisfaction Survey of Dumai City Hospital Services Afrizal, Dedy; Erlianti, Dila; Hijeriah, E-Maznah; Hafrida, Lis; Erinaldi, E.; Sofyan, S.
Golden Ratio of Data in Summary Vol. 4 No. 2 (2024): May - October
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grdis.v4i2.492

Abstract

Public service is a frequently discussed issue in Indonesia. However, when it comes to execution, local governments as service providers must consider a variety of factors. Regarding the government-owned regional hospital services that have been operating. One of them is monitoring the public satisfaction index for the services provided by Dumai city hospital. With the expectation that the findings may help policymakers at the regional hospital enhance future services. This article is intended to assess public satisfaction with the services offered by Dumai city hospital. The study used a quantitative technique measuring the Community Satisfaction Index established by the Regulation of the minister of state apparatus empowerment and bureaucratic reform of the republic of Indonesia number 14 of 2017 concerning guidelines for compiling public satisfaction surveys of public service provider units. There are nine items that are measured: requirement, systems mechanisms and procedures, time to completion, fees/rates, product specification type of service, officer behavior, competence of service officers, handling, complaints, suggestions and input, facilities and infrastructure. The study's population represents the entire community that has received services. The sample size was determined using the accidental sampling technique with 100 respondents. A questionnaire has been used for collecting the data required. The research study found that the community satisfaction index was 80.75, and the assessment category service satisfaction was good.
Co-Authors Ahmad Luthfi Bin Wallang, Muslimin Dila Erlianti Effendi, Nahar Ekareesakul, Kittipan Emad Mohammed Al-Amaren Erinaldi, E. Erinaldi, Erinaldi H. Hildawati Hafrida, Lis Hijeriah, E Maznah Hijeriah, E-Maznah Hijeriah, E. Maznah Hildawati Hildawati, Hildawati Irfan Murtadho Yusuf Lis Hafrida Mado, Yohanes Jibrail Pertiwi Handayani, Pertiwi Prilosadoso, Basnendar Herry S. Sofyan S. Sofyan Salampessy, Maryam Sari, Yulianda Shaliza, Fara Sofyan Sofyan Sunariya Utama Trya Vika Sari Wallang, MUslimin Y. Yuhardi Yahya, Afif Syarifudin Yanti, Meri Yuhardi Yuhardi Yusuf, Irfan Murtadho