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All Journal Jurnal Sibermas (Sinergi Pemberdayaan Masyarakat) Jurnal Kolaboratif Sains Journal of Economic, Business, and Administration JEBA Journal of General Education and Humanities Journal of International Conference Proceedings Profit: Jurnal Manajemen, Bisnis dan Akuntansi IICSDGs Jurnal Ilmu Manajemen dan Bisnis JIAP Jurnal Media Administrasi Nanggroe: Journal Of Scholarly Service Indonesian Journal of Multidisciplinary on Social and Technology Jurnal Pengabdian Masyarakat Bangsa Jurnal Riset Rumpun Ilmu Sosial, Politik dan Humaniora (JURRISH) Central Publisher Jambura Journal of Administration and Public Service Jurnal Ekonomi, Akutansi dan Manajemen Nusantara Nanggroe: Journal of Scholarly Service Eksekusi: Jurnal Ilmu Hukum dan Administrasi Negara Journal of Innovative and Creativity Sosial Simbiosis: Jurnal Integrasi Ilmu Sosial dan Politik Mimbar Administrasi Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik aktivisme: Jurnal Ilmu Pendidikan, Politik dan Sosial Indonesia Terang: Jurnal Kajian Ilmu Sosial, Politik dan Hukum International Journal of Humanities and Social Sciences Reviews International Journal of Social Science and Humanity Wissen: Jurnal Ilmu Sosial dan Humaniora Federalisme : Jurnal Kajian Hukum Dan Ilmu Komunikasi Ulil Albab Kajian Administrasi Publik dan ilmu Komunikasi Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Dialogika : Jurnal Penelitian Komunikasi dan Sosialisasi Jurnal Manajemen, Bisnis dan Kewirausahaan Jurnal Riset Sosial Humaniora dan Pendidikan SANTINA: Jurnal Manajemen dan Administrasi Publik
Sri Yulianty Mozin
Universitas Negeri Gorontalo
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Other

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Wajah Gelap Birokrasi: Analisis Patologi Birokrasi dalam Kasus Ferdy Sambo Sri Yulianty Mozin; Rahmatia Pakaya; Najwa Safana; Nurul Khikmah; Winda Septiyani Pahude; Adinda Pratiwi Maliki; Alya Febriliya Usman; Khoirullah Lapasau; Intan Nur’Ain Sako
Aktivisme: Jurnal Ilmu Pendidikan, Politik dan Sosial Indonesia Vol. 2 No. 3 (2025): Juli: Aktivisme: Jurnal Ilmu Pendidikan, Politik dan Sosial Indonesia
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/aktivisme.v2i3.951

Abstract

The premeditated murder case involving Inspector General Ferdy Sambo has exposed various institutional pathologies in law enforcement institutions in Indonesia. This study aims to identify forms of bureaucratic deviation in these cases, such as protection of power, violation of professional ethics, attempts to obstruct justice, and the dominance of absolute power in the police structure. Using a qualitative approach and library research methods, this study analyzes scientific literature, legal documents, and media coverage. The findings indicate a systemic failure in internal supervision, weak accountability, and a strong culture of personal loyalty in a hierarchical and feudal bureaucratic structure. This shows that bureaucratic pathology is not solely caused by individuals, but is a product of an unhealthy organizational system with minimal transparency. This study emphasizes the importance of comprehensive structural and cultural reform in order to build credible, accountable, and professional legal institutions. This reform is crucial to forming a bureaucracy that is in the public interest and is able to uphold justice fairly and independently.
Korupsi Nepotisme dan Inefisiensi: Potret Patologi Birokrasi dalam Perspektif Studi Kasus Sri Yulianty Mozin; Rahmatia Pakaya; Jelita Jelifer Darise; Anggun Mokodompit; Cehlsi Olivia Katili; Sitti Miskayatul Jannah; Moh Al Rizky K. Ali; Moh Nabil U.S Tuki; Fitria Nur Amalia Ismail
Aktivisme: Jurnal Ilmu Pendidikan, Politik dan Sosial Indonesia Vol. 2 No. 3 (2025): Juli: Aktivisme: Jurnal Ilmu Pendidikan, Politik dan Sosial Indonesia
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/aktivisme.v2i3.955

Abstract

This study aims to describe the forms of bureaucratic pathology occurring in public administration practices in Indonesia through a case study in local government institutions. The research method used is descriptive qualitative with a case study approach. Data collection techniques were conducted through in-depth interviews, observation, and documentation. The findings show that bureaucratic pathology in the forms of corruption, nepotism, and inefficiency still dominates public service delivery. Corruption appears in budget misuse, nepotism in the appointment of officials based on family ties, and inefficiency is evident in slow and unresponsive bureaucratic procedures. This study emphasizes the need for comprehensive bureaucratic reform to reduce such pathologies.
Pelayanan Publik dalam Perspektif Administrasi: Prinsip Kategori Barang, dan Jenis Layanan Sri Yulianty Mozin; Syarifah Arkani; Siti Nurhaliza Labasir
Profit: Jurnal Manajemen, Bisnis dan Akuntansi Vol. 4 No. 2 (2025): Profit : Jurnal Manajemen, Bisnis dan Akuntansi
Publisher : UNIVERSITAS MARITIM AMNI SEMARANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/profit.v4i2.3321

Abstract

Public service is a reflection of the relationship between the state and its citizens, measured through the effectiveness, accessibility, and accountability of bureaucracy in fulfilling basic public rights. This article examines public services from an administrative perspective by focusing on the principles of goods categorization (public goods, private goods, club goods, and common goods) and the classification of service types (goods and services). The study adopts a qualitative literature review approach by analyzing scholarly literature and public policy documents. The findings indicate that a precise understanding of public goods classification has strategic implications for policy formulation, resource allocation, and bureaucratic performance evaluation. This study further highlights that public service reform in Indonesia continues to face structural and cultural challenges, particularly in integrating good governance values and new public service principles. The article recommends a conceptual and institutional renewal to ensure that service systems are more adaptive to digital and inclusive societal dynamics.
Penerapan Prinsip Good Governance sebagai Upaya Menghindari Patologi Birokrasi Menuju Birokrasi yang Efisien Sri Yulianty Mozin; Rahmatia Pakaya; Alfridho Musa; Haikal Supu; Sitti Warda Syarif; Siti Sabrina Kadir; Nafisya Datau; Meylis Rasid; Ralda Ivanka A. Labino
Sosial Simbiosis : Jurnal Integrasi Ilmu Sosial dan Politik Vol. 2 No. 2 (2025): Mei : Sosial Simbiosis : Jurnal Integrasi Ilmu Sosial dan Politik
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/sosial.v2i2.1738

Abstract

In the modern government administration system, bureaucracy plays a central role in running the wheels of government and public services, but it often faces bureaucratic pathologies that hinder performance and reduce public trust. This research aims to examine how the principles of good governance are implemented to prevent various issues that often occur within the bureaucracy. The main focus is to identify the types of problems that frequently arise, assess how the principles of good governance are implemented in bureaucratic institutions, and examine the extent to which this affects the efficiency and quality of public services. The research method used is a qualitative approach with a literature study, which involves the analysis of literature related to bureaucratic pathology and good governance. The research results show that bureaucratic pathologies, such as corruption, collusion, and nepotism, as well as inefficiencies in public service, can be addressed through the application of good governance principles that emphasize transparency, accountability, public participation, and the rule of law. The discussion shows that bureaucratic reform needs to address changes in the mindset and values within the organization, while also utilizing information technology to make bureaucratic work more efficient. In conclusion, the consistent implementation of good governance can prevent bureaucratic pathologies and create an efficient, clean, and responsive bureaucracy to the needs of society, thereby increasing public trust in the government.
STANDAR PELAYANAN PUBLIK SEBAGAI INSTRUMEN PENINGKATAN KINERJA ORGANISASI PEMERINTAH Sri Yulianty Mozin; Lina Syafitri; Yasifah Tri Lewana
Journal Central Publisher Vol 3 No 4 (2025): Jurnal Central
Publisher : Central Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60145/jcp.v3i4.633

Abstract

Latar Belakang : Pelayanan publik merupakan indikator utama kinerja organisasi pemerintah.Tuntutan masyarakat terhadap layanan yang cepat,transparan dan akuntabel mendorong perlunya standar pelayanan publik yang jelas dan terukur. Standar ini berfungsi sebagai acuan pelayanan yang transparan, efisien, dan akuntabel dalam administrasi publik. Tujuan : Penelitian ini bertujuan untuk menganalisis efektivitas Standar Pelayanan Publik (SPP) sebagai instrumen dalam meningkatkan kinerja organisasi pemerintah. Metode : Penelitian ini menggunakan metode library research atau penelitian kepustakaan adalah pendekatan penelitian yang mengandalkan literatur dan sumber informasi lain yang tersedia di perpustakaan untuk mengumpulkan dan menganalisis data. Hasil dan Pembahasan : Hasil penelitian menunjukkan bahwa implementasi SPP mampu meningkatkan transparansi, efisiensi, dan akuntabilitas pelayanan publik. Namun, implementasi tersebut menghadapi berbagai kendala, seperti kompleksitas birokrasi, rendahnya kualitas sumber daya manusia, serta minimnya partisipasi aktif masyarakat dalam pengawasan pelayanan publik. Kesimpulan : Studi ini menyarankan penguatan kapasitas aparatur, penyederhanaan prosedur administrasi, dan peningkatan partisipasi publik sebagai strategi utama dalam optimalisasi implementasi Standar Pelayanan Publik guna mewujudkan pelayanan yang berkualitas dan meningkatkan kepuasan masyarakat terhadap kinerja pemerintah.
PERAN PERATURAN PERUNDANG-UNDANGAN DALAM MENJAMIN PENERAPAN STANDAR PELAYANAN MINIMAL Sri Yulianty Mozin; Dwi Amalia Harun; Marcela Puwa
Journal Central Publisher Vol 3 No 4 (2025): Jurnal Central
Publisher : Central Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60145/jcp.v3i4.634

Abstract

Latar Belakang : Standar Pelayanan Minimal (SPM) merupakan instrumen penting untuk menjamin pemenuhan hak dasar warga negara atas layanan publik yang layak dan berkualitas. Dalam kerangka pemerintahan yang desentralistik, implementasi SPM menjadi indikator kinerja utama pemerintah daerah dalam menyediakan layanan dasar sebagaimana diamanatkan dalam peraturan perundang-undangan. Tujuan : Penelitian ini bertujuan untuk menganalisis peran peraturan perundang-undangan dalam menjamin implementasi SPM yang efektif dan berkelanjutan. Metode : Metode yang digunakan adalah pendekatan kualitatif dengan studi pustaka terhadap Undang-Undang No. 23 Tahun 2014 tentang Pemerintahan Daerah, Peraturan Pemerintah No. 2 Tahun 2018 tentang Standar Pelayanan Minimal, serta regulasi pendukung lainnya dan literatur akademik. Hasil dan Pembahasan : Hasil penelitian menunjukkan bahwa kajian menunjukkan bahwa peraturan perundang-undangan memberikan dasar hukum dan arahan normatif bagi pemerintah daerah dalam merumuskan, melaksanakan, dan mengevaluasi program SPM. Namun, dalam praktiknya masih terdapat tantangan seperti ketimpangan kapasitas daerah, keterbatasan anggaran, serta lemahnya mekanisme pengawasan dan akuntabilitas. Oleh karena itu, diperlukan sinergi antara pemerintah pusat dan daerah untuk meningkatkan komitmen, mobilisasi sumber daya, dan integrasi kebijakan lintas sektor. Kesimpulan : Kesimpulan dari studi ini menegaskan bahwa peraturan perundang-undangan berperan penting sebagai kerangka hukum dan mekanisme pengendali dalam pemenuhan layanan dasar, sekaligus sebagai alat untuk memperkuat tata kelola pemerintahan yang responsif dan berorientasi pada hasil. Rekomendasi diarahkan pada penguatan regulasi teknis, peningkatan kapasitas kelembagaan, dan pengembangan sistem evaluasi berbasis kinerja guna memastikan perbaikan layanan publik secara berkelanjutan.
ANALISIS INDEKS KEPUASAN MASYARAKAT DALAM PENINGKATAN KUALITAS PELAYANAN PUBLIK INDONESIA Sri Yulianty Mozin; Fatma Nia Kasim; Karmila Djafar
Journal Central Publisher Vol 3 No 4 (2025): Jurnal Central
Publisher : Central Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60145/jcp.v3i4.635

Abstract

Latar Belakang : Indeks Kepuasan Masyarakat (IKM) merupakan instrument evaluative untuk mengukur mutu layanan publik berdasarkan persepsi masyarakat. Tujuan : Penelitian ini bertujuan mengidentifikasi pengertian IKM, unsur-unsur pelayanan yang berpengaruh dalam penilaian kepuasan, serta metode pengukurannya. Metode : Kajian literatur menunjukkan bahwa unsur seperti kecepatan layanan, transparansi biaya, dan kompetensi petugas sangat memengaruhi kepuasan masyarakat. Selain itu, komunikasi yang efektif dan kemudahan akses terhadap layanan juga berperan penting. Metode seperti Importance-Performance Analysis (IPA) dan Customer Satisfaction Index (CSI) sering digunakan untuk mendapatkan hasil yang komprehensif, memungkinkan instansi publik mengidentifikasi area yang perlu diperbaiki. Hasil dan Pembahasan : Temuan penelitian ini menunjukkan bahwa pengukuran IKM yang tepat dapat memberikan wawasan berguna bagi pemerintah dan lembaga publik untuk meningkatkan pelayanan. Kesimpulan : Dengan demikian, instansi dapat lebih mudah mengidentifikasi kekuatan dan kelemahan dalam pelayanan yang diberikan, sehingga mengoptimalkan anggaran dan kebijakan yang ditetapkan.
Profesioanalitas Aparatur dalam Penyelenggaraan Pelayanan Publik di Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu Kota Gorontalo Nur Padillah Sahibuddin; Arifin Tahir; Sri Yulianty Mozin
Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Vol. 2 No. 4 (2025): Oktober : Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/komunikasi.v2i4.681

Abstract

This study aims to determine and analyze the Professionalism of Apparatus in the Implementation of Public Services at the Investment and One-Stop Integrated Services Office of Gorontalo City. Viewed from the aspects of: (1) Competence, (2) Effectiveness, (3) Efficiency, and (4) Responsibility. This research method uses a Qualitative Approach with a Descriptive type. Data collection techniques used in this study are observation, interviews, and documentation. The results of the study indicate that in the competence dimension, the apparatus has had adequate technical capabilities, evidenced by mastery of the OSS system and participation in various training. The effectiveness dimension is also quite good, indicated by the timeliness of service even though sometimes hampered by OSS network disruptions. In the efficiency dimension, services have run optimally through the use of online systems that save time and costs, and received support from the SKM results with a value of 90.17 in the "very good" category. Meanwhile, in the responsibility dimension, the apparatus shows high discipline and work commitment, although there are still several cases of delays and permission to leave the office during working hours. Overall, it can be concluded that the professionalism of the Gorontalo City DPMPTSP apparatus in providing public services is classified as good, but still requires improvement, especially in the aspects of effectiveness and responsibility.
Digitalisasi Layanan Publik dan Dampaknya pada Ekologi Administrasi Sosial: Peluang dan Risiko Sri Yulianty Mozin; Romy Tantu; Edis Adelia Dunggio; Siti Rukiah Yusup; Arit Pratama Putra Lihawa; Zavicka Aulia Natasya; Sabrina Meamogu; Siti Fadilah Atjil; Siti Nurain Tuna; Nopal R. Abas; Adeliptia Abdullah; Raihan Alamsyah Hilapah; Wal Fajri
Jurnal Media Administrasi Vol 10 No 2 (2025): Oktober : Jurnal Media Administrasi
Publisher : Universitas 17 Agustus 1945 Semarang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/jma.v10i2.3255

Abstract

This article explores the background, methods, results, and conclusions of digitalization in public services, focusing on its impact on the social administration ecology. It examines the rapid adoption of e- government and ICT (information and communication technology) by public administrations worldwide since 2020, investigating both opportunities and risks. Methods include a systematic literature review and qualitative case studies drawn primarily from peer-reviewed journals published between 2020 and 2024. The results show that digitalization in public services offers significant benefits: improved efficiency, transparency, citizen participation, reduced corruption, and enhanced environmental governance. However, it also presents risks, in particular widening digital divides, loss of human aspects in administrative interaction, ethical concerns (data privacy, algorithmic bias), regulatory and infrastructural challenges, and potential exclusion of marginalized groups. The discussion elaborates on how these opportunities and risks reshape the ecology of social administration defined here as the interplay of structures, actors, norms, technologies, and environment in public administration. In conclusion, the paper argues that digitalization must be managed with attention to equity, ethical governance, infrastructure readiness, and regulatory safeguards. Key recommendations include fostering digital literacy, inclusive design, transparency in data and algorithmic processes, and participatory governance.  
Peran SIMKARI dalam Meningkatkan Transparansi dan Akuntabilitas Kejaksaan di Era Digital pada Kejaksaan Tinggi Gorontalo Khairunnisa Ahmad; Selvia Ningsi Panigoro; Wulandari Putri Radjak; Fadillah Abdullah; Indriyani Lumentut; Sri Yulianty Mozin; Rahmatia Pakaya
Jurnal Riset Rumpun Ilmu Sosial, Politik dan Humaniora Vol. 4 No. 2 (2025): Jurnal Riset Rumpun Ilmu Sosial, Politik dan Humaniora
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurrish.v4i2.4798

Abstract

This research examines the role of SIMKARI (Sistem Informasi Manajemen Kejaksaan) in enhancing transparency and accountability at the High Prosecutor’s Office of Gorontalo in the digital era. The implementation of SIMKARI, as a digital management information system, is aimed at improving the efficiency of data management, monitoring, and reporting within the institution. Through qualitative research methods including literature study, observation, and interviews with key stakeholders at the High Prosecutor’s Office of Gorontalo, this study identifies both the benefits and challenges associated with SIMKARI's use. The results indicate that SIMKARI has significantly contributed to the transparency of public information and the accountability of internal performance. However, challenges such as limited digital literacy and infrastructure issues remain. The study concludes that continuous improvement and strategic collaboration are necessary to optimize SIMKARI’s effectiveness in supporting a transparent and accountable justice system.
Co-Authors Abd. Rahman Pakaya Adam Abas Adelia Safitri Husain Adeliptia Abdullah Adinda Pratiwi Maliki Agung Nugraha Agussalim, Alfiyah Ainun Fauzia Idrus Ainun Fauziah Isnani idrus Ainun Marsyida Komendangi Aldina Sakira Alexander H. Badjuka Alexander H.Badjuka Alfika Yope Alfiyah Agussalim Alfridho Musa Alif Ramadan Ismail Alya Febriliya Usman Anggun Mokodompit Annam, Saiful Arief Rahmat Giasi Arifin Arifin arifin tahir Arit Pratama Putra Lihawa Asna Aneta Asrar Abukhair Astri Hasniyantri Lanio Bala Bakri Cehlsi Olivia Katili Cipta Monoarfa Danil Y Patah Dea Ayu Lestari Deron Rivaldo Suluh Desri Kadir Dina Alifia Jasmine Djamila Podungge Dwi Amalia Harun Dwi Ayu Hartinah Dwi Sasmindar Edis Adelia Dunggio Ely Ibrahim Fadila Ladiku Fadillah Abdullah Fardan Rumampuk Fasya Apriliyana Thaib Fatma Nia Kasim Fatmawati Latif Fatralisa D. Pulanding Fazrurrahman Gunibala Filshabilla Wantu Fitria Nur Amalia Ismail Hadidjah Hasan Haikal Supu Hardiyanto Hardiyanto Hardiyanto Hardiyanto Hartawan, Hartakni Idris Hamdata Indah Purnamasari Hapulu Indriyani Lumentut Intan Juleyka Halid Intan Nur’Ain Sako Irina Popoi Irmawati Aripin Israh Miranti Wahab Izzatunisa Akuba Jelita Jelifer Darise Julia Brigit Djaafar Juriko Abdussamad Karmila Djafar Khairunnisa Ahmad Khoirullah Lapasau Liliana Agnesia Lina Syafitri Liswati Abdullah Marcela Puwa Marshanda Putri Rahmawati Maya Anggraini Meylis Rasid Miranda Djapar Moh Al Rizky K. Ali Moh Nabil U.S Tuki Moh Prayuda Sampara Moh Tegar Pratama Bito Mohamad Iqshal Botutihe Mohamad Nazril Abjul Mohamad Rasya Mohi Muhamad Maulid Muhammad Fajri Sulhandi Mutiara Take Nadila Liputo Nafisya Datau Najwa Cahyanin T. Yusuf Najwa Safana Najwa Safana Nandita Filaria Haridji Nazlih Alhusna Abas Nazwa Fhathiyah S. Mile Ni Made Amanda Nirmawati Mahmud Nopal R. Abas Nur Padillah Sahibuddin Nur Ramadani Karim Nurferawati Ntelu Nurul Khikmah Nurul Nazwa Noho Oksin Mawikere Pratia Anggraini Wahap Putri Adabu Rahmat Reizal Loleh Rahmatia Pakaya Rahmawaty M. Noho Rahna Juwita Hatta Era Raihan A. Hanasi Raihan Alamsyah Hilapah Ralda Ivanka A. Labino Rauf A. Hatu Rini Ramadhani Riskawati Fitra Risnawati R. Itani RITA HULANTU Rizky Ayulia Sari Romy Tantu Rosita Y. Abuba Rosman Ilato Rusli Isa Sabrina Meamogu Saiful Annam Sastro Mustapa Wantu Selvia Ningsi Panigoro Sintia Anwar Siti Fadilah Atjil Siti Mardia Mareteng Siti Nurain Tuna Siti Nurcahyati Abdussamad Siti Nurhaliza Labasir Siti Pratiwi Husain Siti Rukiah Yusup Siti Sabrina Kadir Sitti Miskayatul Jannah Sitti Warda Syarif Sri Fadhilla Astuti Bouti Sri Nandri Yanti Ismail Sri Rahayu Nadia Syarifah Arkani Tiara Kasih Salihi Tohopi, Rustam Utami Septiyani Dumbela Vanda Imelda Patuti Vivi Venti Vera Sulila Wal Fajri William Indra S. Mooduto Winda Septiyani Pahude Wulandari Putri Radjak Yacob Noho Nani Yanti Aneta Yasifah Tri Andini Yasifah Tri Lewana Yuliana Zahra O. Duhe Zaskia Shalwa Lawani Zavicka Aulia Natasya Zhafirah Nuralifya Rilani Kasim Zubaidah Mahmud