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All Journal Jurnal Sibermas (Sinergi Pemberdayaan Masyarakat) Journal of Economic, Business, and Administration JEBA Journal of International Conference Proceedings Profit: Jurnal Manajemen, Bisnis dan Akuntansi IICSDGs Jurnal Ilmu Manajemen dan Bisnis JIAP Public Policy Journal Nanggroe: Journal Of Scholarly Service Jurnal Pengabdian Masyarakat Bangsa Central Publisher Jambura Journal of Administration and Public Service Nanggroe: Journal of Scholarly Service Socius: Social Sciences Research Journal Eksekusi: Jurnal Ilmu Hukum dan Administrasi Negara Sosial Simbiosis: Jurnal Integrasi Ilmu Sosial dan Politik Aktivisme: Jurnal Ilmu Pendidikan, Politik dan Sosial Indonesia Ulil Albab
Sri Yulianty Mozin
Universitas Negeri Gorontalo
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Other

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Implementasi Kebijakan Perizinan Pelayanan Terpadu Satu Pintu pada Kantor Wilayah Kementerian Agama Provinsi Gorontalo Pratia Anggraini Wahap; Sri Yulianty Mozin; Yakop Noho Nani
Eksekusi : Jurnal Ilmu Hukum dan Administrasi Negara Vol. 2 No. 4 (2024): November : Jurnal Ilmu Hukum dan Administrasi Negara
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/eksekusi.v2i4.1542

Abstract

This study aims to examine and analyze the process of implementing the one-stop integrated service licensing policy at the Regional Office of the Ministry of Religious Affairs of Gorontalo Province, focusing on organization, interpretation, and application. A qualitative approach with a descriptive method was employed. Data collection techniques included observation, interviews, and documentation. Data analysis was conducted through data reduction, data display, and conclusion drawing, with data validation via triangulation. The results indicate that implementing the One- Stop Integrated Service Licensing at the Regional Office of the Ministry of Religious Affairs of Gorontalo Province has not been optimally executed following Ministerial Regulation (PMA) Number 65 of 2016. Several aspects evidence this: Organization has not fully optimized resources and lacks facilities such as filing cabinets and computers; Interpretation has been limited, as the socialization provided only covers schedules and service structures, leaving PTSP managers without a clear understanding of the technical rules and services; Application remains ineffective and inefficient, with services not well-integrated, resulting in administrative processes being centralized in specific fields. The study recommends that the PTSP at the Regional Office of the Ministry of Religious Affairs of Gorontalo Province adhere consistently to PMA Number 65 of 2016 regarding Integrated Services, optimize human resources both quantitatively and qualitatively, and improve facilities and infrastructure.
Kinerja Pelayanan Restoratif Justice di Kantor Kejaksaan Negeri Kota Gorontalo Rahmat Reizal Loleh; Sri Yulianty Mozin; Rusli Isa
ULIL ALBAB : Jurnal Ilmiah Multidisiplin Vol. 2 No. 8: Juli 2023
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jim.v2i8.1973

Abstract

Penelitian ini bertujuan untuk mengetahui dan menggambarkan kinerja pelayanan restorative justice di Kantor Kejaksaan Negeri Kota Gorontalo dikaji dari 1) produktivitas, 2) kualitas layanan, 3) responsivitas, 4) responsibilitas, dan 5) akuntabilitas. Penelitian ini akan menggunakan pendekatan kualitatif dengan jenis penelitian deskriptif kualitatif, sedangkan Teknik pengumpulan data yang digunakan adalah dengan pengamatan, wawancara dan dokumentasi. Berdasarkan hasil penelitian yang dianalisis di lapangan bahwa (1) Produktivitas, tidak hanya mengukur tingkat efisiensi, tetapi juga efektivitas pelayanan di Kejaksaan Negeri Kota Gorontalo. Kurangnya tingkat komunikasi antara pegawai, korban dan tersangka dimana dapat memperlambat waktu penyelesaian perkara. Sehingga target waktu pelayanan Restorative Justice sesuai dengan Perja No. 15 tahun 2020. (2) Kualitas Layanan, Kejaksaan Negeri Kota Gorontalo telah menyediakan rumah Restorative Justice yang berada di dekat SMA 3 Negeri Kota Gorontalo hal ini juga dibantu oleh dinas setempat seperti PEMDA. (3) Responsivitas, adalah kemampuan organisasi untuk mengenali kebutuhan masyarakat, menyusun agenda dan prioritas pelayanan sehingga pelayanan restoratis justice ini sangat sesuai dengan harapan. (4) Responsibilitas, standar pelayanan mengenai pelayanan di Restorative Justice ini diatur bukan hanya khusus Kejaksaan Negeri Kota Gorontalo tetapi seluruh Kejaksaan Negeri Kota, Kabupaten hingga seluruh Indonesia. (5) Akuntabilitas, akuntabilitas kinerja pelayanan Restorative Justice di Kejaksaan Negeri Kota Gorontalo sudah sangat baik hal ini telah mendapat respon postif dari pihak-pihak Eksternal seperti pihak BPOM.
Peranan Pemerintah Desa Dalam Pembangunan Desa Tuladenggi Kecamatan Telaga Biru Kabupaten Gorontalo Oksin Mawikere; Juriko Abdussamad; Sri Yulianty Mozin
ULIL ALBAB : Jurnal Ilmiah Multidisiplin Vol. 2 No. 8: Juli 2023
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jim.v2i8.2050

Abstract

The results of this study indicate that 1) the role of the village government as an innovator has been going well where the latest program is in accordance with the aspirations of the community. Moreover, the preparation of new program has been carried out using simple language which then increases interest and participation of the community in its development. 2) The role of the govemment as a facilitator has also been going well where they are able to create conducive conditions for the inflementation of development to bridge various community interests in optimizing village development it is done by involving other village government institutions such as Village Consultative Body (BPD), Family Welfare Program (PKK), Community Empowerment Institution (LPM) Dasawisma and Youth Organization (Karang Taruna). These institutions are then playing an important role to bridge the interests pf the community. Furthemore, the government also involves the Police Officers Community (Babinkabtimnas) to create a conducive environment. 3) The government’s role as a motivator has been going quite well where the village government has mobilized the community’s participation. If there are obstascles in the development process, the village government encourages and maintains the dynamics of village development by providing opportunities for the community to be able to participate directly in the implementation of it. In addition, the government has also held training to empower the community with the aim of increasing the economy in the family.
Wajah Gelap Birokrasi: Analisis Patologi Birokrasi dalam Kasus Ferdy Sambo Sri Yulianty Mozin; Rahmatia Pakaya; Najwa Safana; Nurul Khikmah; Winda Septiyani Pahude; Adinda Pratiwi Maliki; Alya Febriliya Usman; Khoirullah Lapasau; Intan Nur’Ain Sako
Aktivisme: Jurnal Ilmu Pendidikan, Politik dan Sosial Indonesia Vol. 2 No. 3 (2025): Juli: Aktivisme: Jurnal Ilmu Pendidikan, Politik dan Sosial Indonesia
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/aktivisme.v2i3.951

Abstract

The premeditated murder case involving Inspector General Ferdy Sambo has exposed various institutional pathologies in law enforcement institutions in Indonesia. This study aims to identify forms of bureaucratic deviation in these cases, such as protection of power, violation of professional ethics, attempts to obstruct justice, and the dominance of absolute power in the police structure. Using a qualitative approach and library research methods, this study analyzes scientific literature, legal documents, and media coverage. The findings indicate a systemic failure in internal supervision, weak accountability, and a strong culture of personal loyalty in a hierarchical and feudal bureaucratic structure. This shows that bureaucratic pathology is not solely caused by individuals, but is a product of an unhealthy organizational system with minimal transparency. This study emphasizes the importance of comprehensive structural and cultural reform in order to build credible, accountable, and professional legal institutions. This reform is crucial to forming a bureaucracy that is in the public interest and is able to uphold justice fairly and independently.
Korupsi Nepotisme dan Inefisiensi: Potret Patologi Birokrasi dalam Perspektif Studi Kasus Sri Yulianty Mozin; Rahmatia Pakaya; Jelita Jelifer Darise; Anggun Mokodompit; Cehlsi Olivia Katili; Sitti Miskayatul Jannah; Moh Al Rizky K. Ali; Moh Nabil U.S Tuki; Fitria Nur Amalia Ismail
Aktivisme: Jurnal Ilmu Pendidikan, Politik dan Sosial Indonesia Vol. 2 No. 3 (2025): Juli: Aktivisme: Jurnal Ilmu Pendidikan, Politik dan Sosial Indonesia
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/aktivisme.v2i3.955

Abstract

This study aims to describe the forms of bureaucratic pathology occurring in public administration practices in Indonesia through a case study in local government institutions. The research method used is descriptive qualitative with a case study approach. Data collection techniques were conducted through in-depth interviews, observation, and documentation. The findings show that bureaucratic pathology in the forms of corruption, nepotism, and inefficiency still dominates public service delivery. Corruption appears in budget misuse, nepotism in the appointment of officials based on family ties, and inefficiency is evident in slow and unresponsive bureaucratic procedures. This study emphasizes the need for comprehensive bureaucratic reform to reduce such pathologies.
Pelayanan Publik dalam Perspektif Administrasi: Prinsip Kategori Barang, dan Jenis Layanan Sri Yulianty Mozin; Syarifah Arkani; Siti Nurhaliza Labasir
Profit: Jurnal Manajemen, Bisnis dan Akuntansi Vol. 4 No. 2 (2025): Profit : Jurnal Manajemen, Bisnis dan Akuntansi
Publisher : UNIVERSITAS MARITIM AMNI SEMARANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/profit.v4i2.3321

Abstract

Public service is a reflection of the relationship between the state and its citizens, measured through the effectiveness, accessibility, and accountability of bureaucracy in fulfilling basic public rights. This article examines public services from an administrative perspective by focusing on the principles of goods categorization (public goods, private goods, club goods, and common goods) and the classification of service types (goods and services). The study adopts a qualitative literature review approach by analyzing scholarly literature and public policy documents. The findings indicate that a precise understanding of public goods classification has strategic implications for policy formulation, resource allocation, and bureaucratic performance evaluation. This study further highlights that public service reform in Indonesia continues to face structural and cultural challenges, particularly in integrating good governance values and new public service principles. The article recommends a conceptual and institutional renewal to ensure that service systems are more adaptive to digital and inclusive societal dynamics.
Penerapan Prinsip Good Governance sebagai Upaya Menghindari Patologi Birokrasi Menuju Birokrasi yang Efisien Sri Yulianty Mozin; Rahmatia Pakaya; Alfridho Musa; Haikal Supu; Sitti Warda Syarif; Siti Sabrina Kadir; Nafisya Datau; Meylis Rasid; Ralda Ivanka A. Labino
Sosial Simbiosis : Jurnal Integrasi Ilmu Sosial dan Politik Vol. 2 No. 2 (2025): Mei : Sosial Simbiosis : Jurnal Integrasi Ilmu Sosial dan Politik
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/sosial.v2i2.1738

Abstract

In the modern government administration system, bureaucracy plays a central role in running the wheels of government and public services, but it often faces bureaucratic pathologies that hinder performance and reduce public trust. This research aims to examine how the principles of good governance are implemented to prevent various issues that often occur within the bureaucracy. The main focus is to identify the types of problems that frequently arise, assess how the principles of good governance are implemented in bureaucratic institutions, and examine the extent to which this affects the efficiency and quality of public services. The research method used is a qualitative approach with a literature study, which involves the analysis of literature related to bureaucratic pathology and good governance. The research results show that bureaucratic pathologies, such as corruption, collusion, and nepotism, as well as inefficiencies in public service, can be addressed through the application of good governance principles that emphasize transparency, accountability, public participation, and the rule of law. The discussion shows that bureaucratic reform needs to address changes in the mindset and values within the organization, while also utilizing information technology to make bureaucratic work more efficient. In conclusion, the consistent implementation of good governance can prevent bureaucratic pathologies and create an efficient, clean, and responsive bureaucracy to the needs of society, thereby increasing public trust in the government.
STANDAR PELAYANAN PUBLIK SEBAGAI INSTRUMEN PENINGKATAN KINERJA ORGANISASI PEMERINTAH Sri Yulianty Mozin; Lina Syafitri; Yasifah Tri Lewana
Journal Central Publisher Vol 3 No 4 (2025): Jurnal Central
Publisher : Central Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60145/jcp.v3i4.633

Abstract

Latar Belakang : Pelayanan publik merupakan indikator utama kinerja organisasi pemerintah.Tuntutan masyarakat terhadap layanan yang cepat,transparan dan akuntabel mendorong perlunya standar pelayanan publik yang jelas dan terukur. Standar ini berfungsi sebagai acuan pelayanan yang transparan, efisien, dan akuntabel dalam administrasi publik. Tujuan : Penelitian ini bertujuan untuk menganalisis efektivitas Standar Pelayanan Publik (SPP) sebagai instrumen dalam meningkatkan kinerja organisasi pemerintah. Metode : Penelitian ini menggunakan metode library research atau penelitian kepustakaan adalah pendekatan penelitian yang mengandalkan literatur dan sumber informasi lain yang tersedia di perpustakaan untuk mengumpulkan dan menganalisis data. Hasil dan Pembahasan : Hasil penelitian menunjukkan bahwa implementasi SPP mampu meningkatkan transparansi, efisiensi, dan akuntabilitas pelayanan publik. Namun, implementasi tersebut menghadapi berbagai kendala, seperti kompleksitas birokrasi, rendahnya kualitas sumber daya manusia, serta minimnya partisipasi aktif masyarakat dalam pengawasan pelayanan publik. Kesimpulan : Studi ini menyarankan penguatan kapasitas aparatur, penyederhanaan prosedur administrasi, dan peningkatan partisipasi publik sebagai strategi utama dalam optimalisasi implementasi Standar Pelayanan Publik guna mewujudkan pelayanan yang berkualitas dan meningkatkan kepuasan masyarakat terhadap kinerja pemerintah.
PERAN PERATURAN PERUNDANG-UNDANGAN DALAM MENJAMIN PENERAPAN STANDAR PELAYANAN MINIMAL Sri Yulianty Mozin; Dwi Amalia Harun; Marcela Puwa
Journal Central Publisher Vol 3 No 4 (2025): Jurnal Central
Publisher : Central Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60145/jcp.v3i4.634

Abstract

Latar Belakang : Standar Pelayanan Minimal (SPM) merupakan instrumen penting untuk menjamin pemenuhan hak dasar warga negara atas layanan publik yang layak dan berkualitas. Dalam kerangka pemerintahan yang desentralistik, implementasi SPM menjadi indikator kinerja utama pemerintah daerah dalam menyediakan layanan dasar sebagaimana diamanatkan dalam peraturan perundang-undangan. Tujuan : Penelitian ini bertujuan untuk menganalisis peran peraturan perundang-undangan dalam menjamin implementasi SPM yang efektif dan berkelanjutan. Metode : Metode yang digunakan adalah pendekatan kualitatif dengan studi pustaka terhadap Undang-Undang No. 23 Tahun 2014 tentang Pemerintahan Daerah, Peraturan Pemerintah No. 2 Tahun 2018 tentang Standar Pelayanan Minimal, serta regulasi pendukung lainnya dan literatur akademik. Hasil dan Pembahasan : Hasil penelitian menunjukkan bahwa kajian menunjukkan bahwa peraturan perundang-undangan memberikan dasar hukum dan arahan normatif bagi pemerintah daerah dalam merumuskan, melaksanakan, dan mengevaluasi program SPM. Namun, dalam praktiknya masih terdapat tantangan seperti ketimpangan kapasitas daerah, keterbatasan anggaran, serta lemahnya mekanisme pengawasan dan akuntabilitas. Oleh karena itu, diperlukan sinergi antara pemerintah pusat dan daerah untuk meningkatkan komitmen, mobilisasi sumber daya, dan integrasi kebijakan lintas sektor. Kesimpulan : Kesimpulan dari studi ini menegaskan bahwa peraturan perundang-undangan berperan penting sebagai kerangka hukum dan mekanisme pengendali dalam pemenuhan layanan dasar, sekaligus sebagai alat untuk memperkuat tata kelola pemerintahan yang responsif dan berorientasi pada hasil. Rekomendasi diarahkan pada penguatan regulasi teknis, peningkatan kapasitas kelembagaan, dan pengembangan sistem evaluasi berbasis kinerja guna memastikan perbaikan layanan publik secara berkelanjutan.
ANALISIS INDEKS KEPUASAN MASYARAKAT DALAM PENINGKATAN KUALITAS PELAYANAN PUBLIK INDONESIA Sri Yulianty Mozin; Fatma Nia Kasim; Karmila Djafar
Journal Central Publisher Vol 3 No 4 (2025): Jurnal Central
Publisher : Central Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60145/jcp.v3i4.635

Abstract

Latar Belakang : Indeks Kepuasan Masyarakat (IKM) merupakan instrument evaluative untuk mengukur mutu layanan publik berdasarkan persepsi masyarakat. Tujuan : Penelitian ini bertujuan mengidentifikasi pengertian IKM, unsur-unsur pelayanan yang berpengaruh dalam penilaian kepuasan, serta metode pengukurannya. Metode : Kajian literatur menunjukkan bahwa unsur seperti kecepatan layanan, transparansi biaya, dan kompetensi petugas sangat memengaruhi kepuasan masyarakat. Selain itu, komunikasi yang efektif dan kemudahan akses terhadap layanan juga berperan penting. Metode seperti Importance-Performance Analysis (IPA) dan Customer Satisfaction Index (CSI) sering digunakan untuk mendapatkan hasil yang komprehensif, memungkinkan instansi publik mengidentifikasi area yang perlu diperbaiki. Hasil dan Pembahasan : Temuan penelitian ini menunjukkan bahwa pengukuran IKM yang tepat dapat memberikan wawasan berguna bagi pemerintah dan lembaga publik untuk meningkatkan pelayanan. Kesimpulan : Dengan demikian, instansi dapat lebih mudah mengidentifikasi kekuatan dan kelemahan dalam pelayanan yang diberikan, sehingga mengoptimalkan anggaran dan kebijakan yang ditetapkan.
Co-Authors Abd. Rahman Pakaya Adinda Pratiwi Maliki Agung Nugraha Ainun Fauzia Idrus Ainun Fauziah Isnani idrus Alfridho Musa Alya Febriliya Usman Anggun Mokodompit Arifin Arifin Asna Aneta Atika Zakaria Bala Bakri Cehlsi Olivia Katili Djamila Podungge Dwi Amalia Harun Dwi Ayu Hartinah Ely Ibrahim Fatma Nia Kasim Fitria Nur Amalia Ismail Haikal Supu Hartakni Hartawan Intan Nur’Ain Sako Irina Popoi Jelita Jelifer Darise Juriko Abdussamad Karmila Djafar Khoirullah Lapasau Lina Syafitri Marcela Puwa Meylis Rasid Moh Al Rizky K. Ali Moh Nabil U.S Tuki Nafisya Datau Najwa Safana Nurul Khikmah Oksin Mawikere Pratia Anggraini Wahap Rahmat Reizal Loleh Rahmatia Pakaya Rahna Juwita Hatta Era Ralda Ivanka A. Labino RITA HULANTU Romy Tantu Rosman Ilato Rukiah Nggilu Rusli Isa Rusli Isa Saiful Annam Saiful Annam Sintia Anwar Siti Nurhaliza Labasir Siti Pratiwi Husain Siti Sabrina Kadir Sitti Miskayatul Jannah Sitti Warda Syarif Syarifah Arkani William Indra S. Mooduto Winda Septiyani Pahude Yacip Noho Nani Yacob Noho Nani Yakop Noho Nani Yasifah Tri Lewana