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All Journal JMM (Jurnal Masyarakat Mandiri) Journal of Education, Humaniora and Social Sciences (JEHSS) Jurnal Mantik Jurnal Manajemen Perhotelan dan Pariwisata Jurnal Ekonomi Efektif International Journal on Social Science, Economics and Art Kontigensi: Jurnal Ilmiah Manajemen Jurnal Altifani Penelitian dan Pengabdian kepada Masyarakat International Journal of Applied Finance and Business Studies ProBisnis : Jurnal Manajemen Jurnal HUMMANSI (Humaniora, Manajemen, Akuntansi) Jurnal Pengabdian Masyarakat Waradin Sewagati: Jurnal Pengabdian Masyarakat Indonesia Jurnal Visi Manajemen (JVM) Literacy : International Scientific Journals of Social, Education, Humanities Media Bina Ilmiah Journal of Business Management and Economic Development Alkhidmah: Jurnal Pengabdian dan Kemitraan Masyarakat Majority Science Journal International Journal of Economics, Business Management and Accounting Jurnal Ilmiah Pariwisata International Conference on Digital Advanced Tourism, Management, and Technology
Aswan, Mukhamad Kholil
Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia Semarang
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Nursing Public Health Social Sciences Other

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PENGARUH GAYA KOMUNIKASI DAN STRATEGI MANAJEMEN KONFLIK TERHADAP KINERJA TIM KERJA PADA KARYAWAN DEPARTEMEN PRODUKSI Kristiani Fatmawati Dakhi; Mukhamad Kholil Aswan
Media Bina Ilmiah Vol. 19 No. 12: Juli 2025
Publisher : LPSDI Bina Patria

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Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh gaya komunikasi dan strategi manajemen konflik terhadap kinerja tim kerja pada PT Woori Sukses Apparel. Topik ini penting karena efektivitas komunikasi dan pengelolaan konflik merupakan faktor kunci dalam meningkatkan kinerja tim dalam lingkungan kerja yang dinamis dan kompetitif. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei melalui penyebaran kuesioner kepada 333 responden. Uji validitas dan reliabilitas menunjukkan bahwa seluruh instrumen penelitian reliabel. Analisis data dilakukan dengan regresi linier berganda. Hasil penelitian menunjukkan bahwa gaya komunikasi dan strategi manajemen konflik berpengaruh positif dan signifikan terhadap kinerja tim kerja, baik secara simultan maupun parsial. Nilai R Square sebesar 0,776 menunjukkan bahwa 77,6% variasi kinerja tim kerja dapat dijelaskan oleh dua variabel independen tersebut. Temuan ini menegaskan pentingnya komunikasi yang efektif dan strategi penyelesaian konflik yang tepat dalam meningkatkan kinerja tim. Penelitian ini memberikan kontribusi praktis bagi manajemen perusahaan dalam merancang pelatihan komunikasi dan resolusi konflik guna menciptakan tim kerja yang produktif dan harmonis.
PENGARUH STRES KERJA DAN BEBAN KERJA TERHADAP KETIDAKPUASAN KERJA KARYAWAN Diterima Hasrat Niat Buulolo; Mukhamad Kholil Aswan
Media Bina Ilmiah Vol. 19 No. 12: Juli 2025
Publisher : LPSDI Bina Patria

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Abstract

This study aims to analyze the effect of work stress and workload on employee job dissatisfaction at PT TI Mutsuoka Winner Industry. The method used in this study is a quantitative method with a descriptive approach and multiple linear regression analysis. Data were collected through questionnaires and analyzed using t-test and F-test to determine the partial and simultaneous effects between variables. The results of the study indicate that partially, work stress has a positive and significant effect on job dissatisfaction with a significance value of 0.000 (<0.05) and a regression coefficient of 0.933. Workload also has a positive and significant effect on job dissatisfaction, with a significance value of 0.003 and a regression coefficient of 0.825. Simultaneously, both variables have a significant effect on job dissatisfaction, as evidenced by the results of the F test with a significance value of 0.000 and an R Square value of 0.626, which indicates that 62.6% of the variation in job dissatisfaction can be explained by work stress and workload. This study concludes that work stress is a dominant factor influencing employee job dissatisfaction. Therefore, companies need to implement effective stress management and workload management strategies to improve employee job satisfaction and maintain productivity
Pengaruh Online Travel Agent Dan Online Review Terhadap Tingkat Hunian Kamar Di Hotel Grand Verona Samarinda Kurniawan, Hendri; Aswan, Mukhamad Kholil
Jurnal Ilmiah Pariwisata Vol 30 No 2 (2025): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v30i2.1896

Abstract

This study aims to analyze the influence of Online Travel Agent (OTA) and online reviews on room occupancy rates at the Grand Verona Samarinda Hotel. The background of this study is based on the importance of digital transformation in the hospitality industry, especially in utilizing OTA platforms and customer reviews as marketing and reputation tools. The method used is quantitative with an explanatory approach through multiple linear regression analysis. A sample of 178 respondents was selected using a purposive sampling technique, and data was collected through a Likert scale questionnaire and secondary data from hotel management and OTA platforms. The results showed that both OTA (X₁) and online reviews (X₂) had a positive and significant effect on room occupancy rates (Y), with a coefficient of determination (R²) of 0.724. OTA has the most dominant influence with a beta value of 0.572, while online reviews show a beta of 0.319. In conclusion, digital distribution strategies through OTA and online reputation management are key factors in increasing room occupancy. It is recommended that hotels strengthen partnerships with OTA platforms and actively manage bold reviews to increase customer trust and sustainable room occupancy performance. Keywords: online travel agents, online reviews, room occupancy rates
PENGARUH PELATIHAN SOFT SKILL DAN KOMUNIKASI INTERPERSONAL TERHADAP KINERJA TIM Verliyani Gowasa; Mukhamad Kholil Aswan
Media Bina Ilmiah Vol. 20 No. 1: Agustus 2025
Publisher : LPSDI Bina Patria

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Abstract

This study aims to analyze the effect of soft skill training and interpersonal communication on team performance. The research method used is a quantitative approach with multiple linear regression analysis techniques. Data were collected through questionnaires distributed to 286 respondents and analyzed using the SPSS program. The results of the study showed that the research instrument was declared reliable with a Cronbach's Alpha value of each variable above 0.70. The results of the F test showed that soft skill training and interpersonal communication simultaneously had a significant effect on team performance (Sig. = 0.000). Partially, both variables also had a significant effect with a soft skill training regression coefficient of 0.464 and interpersonal communication of 0.685. This shows that interpersonal communication has a more dominant influence in improving team performance. The regression model obtained is: Y = 1.924 + 0.464X₁ + 0.685X₂. This study provides implications that companies need to pay more attention to the development of soft skills and interpersonal communication in order to improve the effectiveness of teamwork. Further research is recommended to add other variables such as leadership style and work environment to obtain a more comprehensive picture.
Pemberdayaan Digital Perempuan Berkebaya Indonesia: Strategi Peningkatan Kapasitas Organisasi Berbasis Budaya di Era Globalisasi Yuniarto Rahmad Satato; Bayu Ade Prabowo; Mukhamad Kholil Aswan; Tafan Yunior Satato; Nofa Mutiara Fortuna
Jurnal Pengabdian Masyarakat Waradin Vol. 5 No. 3 (2025): September : Jurnal Pengabdian Masyarakat Waradin
Publisher : Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/wrd.v5i3.731

Abstract

This community service program aims to increase the digital capacity and leadership of Indonesian Berkebaya Women (PBI) members through an approach that integrates traditional values with modern technology. The method used is Participatory Action Research (PAR), with the subject of service as many as 13 members of the Banyumas branch of PBI. The activity was carried out in the form of an intensive workshop for three days at the Green Valley Hotel Baturraden, which included three main sessions: Digital Transformation Workshop, Leadership Development, and Content Creation Workshop. The results of the program showed significant achievements, where 80% of participants were able to actively master at least three social media platforms. In addition, 15 quality digital content was created that reflects the organization's cultural identity and values. The digital engagement rate increased from 15% to 50%, demonstrating the effectiveness of training strategies and active participation of participants. As an indicator of the program's sustainability, a Digital Task Force was formed and a Standard Operating Procedure (SOP) was prepared for the management of the organization's digital media. The theoretical findings of this program show that the integration between cultural values and digital capabilities is not contradictory, but rather mutually reinforcing in forming an organizational identity that is adaptive to changing times. This approach has succeeded in creating a culturally based empowerment model that can be replicated in other communities or organizations with similar characteristics. The emphasis on cultural sensitivity in the design of community service programs is the key to success, especially in the context of inclusive and sustainable digital transformation. This program makes a real contribution to strengthening women's capacity based on cultural communities, as well as opening up space for the development of relevant empowerment strategies in the digital era. Thus, this model can be a reference in designing social interventions that respect local wisdom while encouraging digital innovation.
Analysis of the role of price in the influence of e-ticketing and e-service quality on visitor satisfaction at Sam Poo Kong, Semarang City Aswan, Mukhamad Kholil
International Journal of Applied Finance and Business Studies Vol. 13 No. 2 (2025): September: Applied Finance and Business Studies
Publisher : Trigin Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/ijafibs.v13i2.340

Abstract

This study focuses on the influence of E-ticketing and E-service quality on visitor satisfaction mediated by price at Sam Poo Kong, Semarang City. The purpose of this study is to see the influence of E-ticketing on price, the influence of e-ticketing on visitor satisfaction, the influence of E-service quality on price, the influence of E-service quality on visitor satisfaction and the influence of price on visitor satisfaction. This study uses a quantitative method with the research population being all visitors to Sam Poo Kong and using 250 samples spread across various places and who have visited Sam Poo Kong Semarang. This study uses an analysis technique with Structural Equation Modeling (SEM) Amos. The results show that e-service quality (p <0.001) and price (p <0.001) have a significant effect on visitor satisfaction and e-ticketing has no effect (p>0.05). The model shows a good fit (RMSEA = 0.09; CFI = 0.972). This study is the first to examine the role of price mediation variables in the context of cultural tourism in Indonesia and provides practical insights for managers to improve the quality of digital services and communication strategies in e-ticketing.
Pemasaran Digital dan Service Excellence dalam meningkatkan Optimalisasi Kompetensi Guru Perhotelan untuk Mempersiapkan Lulusan Perhotelan Era Digital Aswan, Mukhamad Kholil; Intiar, Septa; Jabbar, Umar Abdul; Nugraheni, Krisnawati Setyaningrum
Jurnal Altifani Penelitian dan Pengabdian kepada Masyarakat Vol. 5 No. 6 (2025): November 2025 - Jurnal Altifani Penelitian dan Pengabdian kepada Masyarakat
Publisher : Indonesian Scientific Journal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59395/altifani.v5i6.904

Abstract

Pengabdian masyarakat ini bertujuan untuk meningkatkan kompetensi guru perhotelan di SMK Jayawisata Semarang dalam bidang pemasaran digital dan service excellence berbasis teknologi, yang sangat dibutuhkan oleh industri perhotelan di era digital. Pemilihan topik ini penting karena sektor perhotelan di Indonesia menghadapi kesenjangan keterampilan digital, yang menghambat pengembangan tenaga kerja yang terampil. Metode pengabdian yang digunakan adalah pelatihan literasi digital, workshop pemasaran digital, dan pengembangan modul pembelajaran terintegrasi. Hasil dari program ini menunjukkan peningkatan signifikan dalam kompetensi digital guru, dengan skor literasi digital meningkat 85,7% (dari 4,2 menjadi 7,8), serta pemahaman digital marketing meningkat dari 3,5 menjadi 7,9. Sebanyak 88% guru berhasil mengintegrasikan minimal satu alat digital dalam pembelajaran mereka. Program ini berhasil menghasilkan modul pembelajaran terintegrasi "DigitalHotel" dan satu rancangan kampanye digital marketing yang komprehensif. Program ini sangat penting untuk mempersiapkan tenaga kerja yang siap menghadapi kebutuhan industri perhotelan yang semakin berbasis teknologi, serta meningkatkan kualitas pendidikan vokasi di SMK Jayawisata Semarang.
The Influence Of Service Quality, Facilities, And Location On Customer Satisfaction At Pushup Coffee Semarang Clarisa Cristabel Rich Yunianto; Mukhamad Kholil Aswan
International Conference On Digital Advanced Tourism Management And Technology Vol. 1 No. 2 (2023): International Conference on Digital Advanced Tourism, Management, and Technolog
Publisher : Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/ictmt.v1i2.93

Abstract

This study aims to determine the effect of service quality, facilities, and location on customer satisfaction at Pushup Coffee Semarang. This research is research using quantitative methods carried out in Semarang City. The research population is consumers of Pushup Coffee Semarang, where the population is 15,445 people. Samples were taken using accidental sampling technique, and data was collected using a questionnaire. The results of the research show that: (1) Service quality variables have a positive effect on consumer satisfaction by obtaining a constantan coefficient value of 0.371. (2) The facility variable has a positive effect on consumer satisfaction by obtaining a Constantan coefficient value of 1.096. (3) The location variable has a negative effect on consumer satisfaction by obtaining a constantan coefficient value of – 690.
The Influence Of Service Quality And Customer Satisfaction On Consumer Loyalty At Mondo Gelato Semarang Maulidia Zakka Mustika; Mukhamad Kholil Aswan
International Conference On Digital Advanced Tourism Management And Technology Vol. 1 No. 1 (2023): International Conference on Digital Advanced Tourism, Management, and Technolog
Publisher : Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/ictmt.v1i1.94

Abstract

This study was conducted to analyze the effect of service quality and consumer satisfaction in Mondo Gelato Semarang and its impact on consumer loyalty in Mondo Gelato Semarang. This study uses convenience sampling with 105 respondents Mondo Gelato Semarang consumers who have made purchases more than 2 times. The analysis method used in this study is multiple linear regression analysis to determine the intervening variables. The findings of this study showed that the quality of Service and consumer satisfaction significantly affected consumer loyalty by 0.813. The variable quality of Service significantly affects consumer loyalty of 0.237, and the variable consumer satisfaction significantly of 0.576.
The Influence Of Product Price And Quality On Consumer Satisfaction In Local Clothing Brand In Indonesian E-Commerce : Case Studyin The City Of Semarang Mukhamad Kholil Aswan
International Conference On Digital Advanced Tourism Management And Technology Vol. 1 No. 1 (2023): International Conference on Digital Advanced Tourism, Management, and Technolog
Publisher : Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/ictmt.v1i1.134

Abstract

This research aims to see the influence of price and product quality on consumer satisfaction with local clothing brands in Indonesian e-commerce in the city of Semarang. Partially analyzing the influence of price on consumer satisfaction, analyzing the influence of product quality on consumer satisfaction. simultaneously analyzing price and product quality on consumer satisfaction. Descriptive analysis and multiple linear analysis were also used in this research. Descriptive analysis of each variable item. Multiple linear test analysis looks at the overall impact of the independent variable and dependent variable. This research data uses a questionnaire with a sample size of 100 respondents spread across all cities in Semarang. The sampling technique is convenience sampling.The results of the partial analysis can be concluded that there is a positive and significant influence between the price variable on consumer satisfaction. There is a positive and significant influence of product quality variables on consumer satisfaction. The results of simultaneous or joint analysis show a significant influence between price and product quality variables on consumer satisfaction. Competitive prices and good product quality will provide consumer satisfaction with local clothing brands in Indonesian e-commerce in the city of Semarang.
Co-Authors Amini, A'lamuna Yustika Aurilia Triani Aryaningtyas Bayu Ade Prabowo Bima Prahar Adilase Clarisa Cristabel Rich Yunianto Diterima Hasrat Niat Buulolo Edward Priya Munggaran Enik Rahayu Gana Wuntu Geba, Ayu Santrianis Gowasa, Verliyani Hardiani, Wenefrida Ardhian ayu Hastuti, Tri Puji Hendri Kurniawan, Hendri Hermawan, Dhanang Kristiani Fatmawati Dakhi Lauhiyah, Lauhiyah Lugu Nustiani Maulidia Zakka Mustika Nina Mistriani Nofa Mutiara Fortuna Nugraheni, Krisnawati Setyaningrum Pranoto Pranoto Pujowati, Endang Sri Eko Ray Octafian Rifki A. Rachman Satato, Yuniarto Rahmad Septa Intiar Sugiyati, Eka Octa Amelia Suparwata, I Nengah Syaefullah, Muhammad Syamsul Hadi Syamsul Hadi Syamsul Ph.D M.A. Hadi Tafan Yunior Satato Thoriq , Naufal Tutik Tutik Tuwuh Adhistyo M.Par SE Wijoyo Umar Abdul Jabbar Verliyani Gowasa Yuliamir, Henry