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All Journal J-IKA : Jurnal Ilmu Komunikasi Fakultas Ilmu Komunikasi Universitas BSI Bandung Jurnal Office Journal of Economic, Bussines and Accounting (COSTING) Journal of Humanities and Social Studies Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia) MEDIA MANAJEMEN JASA International Journal Of Science, Technology & Management (IJSTM) Jurnal Riset Ilmu Ekonomi Kontigensi: Jurnal Ilmiah Manajemen Jurnal Sains Manajemen Jurnal Locus Penelitian dan Pengabdian Jurnal Inovasi Masyarakat Jurnal Pengabdian Masyarakat Akademisi Jurnal Pendidikan Indonesia (Japendi) eProceedings of Management Enrichment: Journal of Multidisciplinary Research and Development IIJSE International Journal of Economics, Business and Innovation Research
Ratna Komala Putri
Universitas Telkom
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Social Sciences Transportation

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Journal : Journal of Humanities and Social Studies

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The Influence Of Innovation And Collaboration On Improving Public Service Performance At Balai Kekarantinaan Kesehatan Kelas I Tanjungpinang Jubaidillah, Jubaidillah; Putri, Ratna Komala
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 9, No 2 (2025): Journal of Humanities and Social Studies
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v9i2.12614

Abstract

Based on the results of the Corruption Free Zone assessment in BKK Tanjungpinang over the last three years, significant improvements are evident in several components, such as Change Management and Management. However, components of Public Services consistently receive low scores, particularly in 2021, with a further decrease observed in 2023. Additionally, the assessment of employee performance in providing services in 2024 reveals categories other than excellent, including good and average.. This study aims to determine and analyze innovation, collaboration, work flexibility and service performance at BKK Tanjungpinang, to determine and analyze the effect of innovation, the effect of collaboration on service performance and This research adopts a quantitative approach by utilizing questionnaires and literature studies as data collection methods. The sampling technique used is probability sampling, which includes six Work Teams (Timker) within the agency. To analyze the data, this study used the Structural Equation Modeling (SEM) method with the Partial Least Square (PLS) approach. The findings of this study reveal that innovation is in a very high category, collaboration is very effective and public service performance is in a very good category. Based on the results of correlation analysis between variables, it can be concluded that the variables of innovation, collaboration, and work flexibility are empirically proven to have an effect on improving public service performance. Simultaneously, the variables of innovation and collaboration, contribute significantly to improving the performance of public services in BKK Tanjungpinang.
Co-Authors Adisti, Valdisa Putri Aisah Asnawi Aldilla Iradianty Andina, Farah Sahirah Anton Budi Santoso Arlando Putra Arvianto Ayu Fahira Dede Hertina Dedi Iskamto Devinda Iswari, Zara Dian Indiyati Didi Tarmidi Donni Junipriansa Fajra Octrina Febriyani, Malviana Hazriyanto Hazriyanto Indra Taruna Jihan Nabila Rajwaa Indah Syamsina Jubaidillah, Jubaidillah Kuswoyo Kuswoyo Moch Aminudin Hadi Natanael Natanael Nur’aini, Devita Rike Setiawati Riski Taufik Hidayah Rizkiyah Hidayati Sari, Lidya Puspa Shendy Amalia Siti Aminah Soares, Cesaltino Sarmento Suharnanik Suharnanik Syaifullah Syaifullah Teguh Iman Santoso Vina S. Marinda YUPITER MENDROFA Yusep Budiansyah