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All Journal JAM : Jurnal Aplikasi Manajemen Managament Insight: Jurnal Ilmiah Manajemen UNEJ e-Proceeding Widya Cipta : Jurnal Sekretari dan Manajemen Hasanuddin Economics and Business Review IJBE (Integrated Journal of Business and Economics) SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Bisma: Jurnal Bisnis dan Manajemen International Journal of Social Science and Business MABIS: Manajemen dan Bisnis Abdimas Universal Madaniya Jurnal Abdimas Bina Bangsa Jurnal Abdi Masyarakat Indonesia Batara Wisnu : Indonesian Journal of Community Services J-ABDIPAMAS (Jurnal Pengabdian Kepada Masyarakat)
Kristian Suhartadi Widi Nugraha
Fakultas Ekonomi Dan Bisnis Universitas Jember
Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Internet Banking Service Quality: Building Satisfaction and Customer Trust Kristian Suhartadi Widi Nugraha
International Journal of Social Science and Business Vol. 5 No. 1 (2021): February
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v5i1.31861

Abstract

This study aims to analyzes how IBSQ variables influence customer satisfaction and trust in state-owned banks in Jember Regency. The sample in this study amounted to 150 with a purposive sampling approach with data collection through questionnaires. The analysis in this study used a structural equation model (SEM-PLS). Research conducted proves that the IBSQ variables, namely personal needs, site organization, user-friendliness, efficiency, responsiveness, reliability, customer satisfaction, and customer satisfaction, affect trust. The six IBSQ variables have their variations and effects on customer satisfaction. In this study, the most significant coefficient that affects satisfaction is reliability. Reliability as the variable with the largest coefficient can be interpreted as system reliability and security, which are the top priority and guarantees in IBSQ. This study's findings indicate that it is essential for banks to improve service quality sustainably to generate competitive and consistent advantages over time. This study's overall results suggest that IBSQ as part of the banking business plays an essential role in forming customer satisfaction. Satisfaction is critical and requires consistent effort and strategy in achieving it.
PENDAMPINGAN UKM WARUNG TA CAFE: PENINGKATAN MANAJEMEN USAHA DALAM MENGHADAPI PERSAINGAN Cempaka Paramita; Fajar Destari; Kristian Suhartadi Widi Nugraha
Jurnal Abdimas Bina Bangsa Vol. 3 No. 1 (2022): Jurnal Abdimas Bina Bangsa
Publisher : LPPM Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (253.611 KB) | DOI: 10.46306/jabb.v3i1.197

Abstract

The coffee shop business in Indonesia has shown significant development accompanied by intense business competition in recent years, in line with the current trend of coffee shop business that has spread nationwide, including in Jember Regency. However, since the Covid-19 pandemic era, not a few coffee shop businesses have been forced to go out of business, especially at the SME level, because they cannot manage their business properly. One of the UKM coffee shops in Jember is Warung Ta Café which has a lot of potential to be developed. However, business management or management is still not carried out professionally, so that assistance is needed through the provision of management consulting and training, especially operations / production, marketing, finance, human resources and risk management. The form of business assistance is through the provision of intensive consultation and training as well as assistance in adding several main production tools and strengthening product branding so that these SMEs can survive in the midst of competition
Agrapana Melesat: Pengembangan Sumber Kalong Menjadi Rintisan Desa Wisata dengan Pendekatan Community Based Tourism Sumani Sumani; Markus Apriono; Ika Barokah Suryaningsih; Kristian Suhartadi Widi Nugraha
Jurnal Abdi Masyarakat Indonesia Vol 2 No 1 (2022): JAMSI - Januari 2022
Publisher : CV Firmos

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54082/jamsi.167

Abstract

Desa Sumber Kalong merupakan salah satu desa dengan basis agraris yang memiliki potensi sebagai desa wisata. Potensi yang dikembangkan yaitu berupa sumber mata air yang dibentuk menjadi waduk. Posisi sumber mata air sebagai salah satu sarana irigasi utama desa Sumber Kalong berdampingan dengan hamparan sawah yang luas di samping waduk sehingga dapat dijadikan satu paket wisata. Keunggulan lain desa Sumber Kalong yaitu lokasi yang cukup strategis yakni sekitar 30 menit dari pusat kecamatan Wonosari dengan akses jalan yang mudah. Keunggulan tersebut rupanya tidak seimbang dengan kondisi pengelola yaitu keterbatasan sumber daya manusia, keterbatasan dalam aspek manajerial dan menentukan strategi pengembangan dan ketidakpedulian masyarakat tentang pentingnya desa wisata bagi kondisi perekonomian wilayah. Kegiatan pengabdian yang dilakukan menggunakan pendekatan deskriptif kualitatif yaitu berusaha untuk memahami fenomena yang ada dan dikonstruksikan secara spesifik sesuai kondisi nyata yang terjadi. Solusi yang ditawarkan adalah sosialisasi dan pendampingan tentang optimalisasi potensi Desa Sumber Kalong khususnya Agrapana, pelatihan dalam hospitality dan kesadaran menjaga kebersihan, dan penambahan spot selfie sebagai salah satu upaya penambahan fasilitas wisata. Hasil yang dicapai pada pengabdian kepada masyarakat ini yaitu adalah pengenalan pengelolaan BUMDES; peningkatan pemgetahuan dan skill dalam pengelolaan area wisata; penambahan sarana kebersihan disekitar wisata Agrapana: dan Pembangunan spot selfie untuk menarik lebih banyak pengunjung untuk datang ke Wisata Agrapana Desa Sumber Kalong untuk mewujudkan Agrapana Melesat.
Perancangan dan Pemanfaatan Digital Marketing untuk Meningkatkan Sektor Perekonomian Masyarakat Desa Gambirono Didik Pudjo Musmedi; Kristian Suhartadi Widi Nugraha; Nanda Fatimatuzzahrah; Ketut Indraningrat; Eka Bambang Gusminto
Batara Wisnu : Indonesian Journal of Community Services Vol. 2 No. 2 (2022): Batara Wisnu | Mei - Agustus 2022
Publisher : Gapenas Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53363/bw.v2i2.91

Abstract

The lack of knowledge of the people of Gambirono Village about digital technology for business development is one factor in the unstable economy of Gambirono Village. The Gambirono community still really needs digital marketing assistance and training. This community service activity aims to increase the understanding of the Gambirono Village community about digital marketing and train the Gambirono Village community in the use of e-commerce and social media as a means of entrepreneurship, especially during this pandemic. The method used is the community development pillar approach, namely participation, institutionalization, and sustainability. In addition to the general problems faced by the people of Gambirono Village, the community service team has also developed a financial information system for convection business actors who during this pandemic have experienced difficulties in controlling the entry and exit of finances due to uncertain money. enter. In addition, the activities carried out are conducting door to door training on the use of e-commerce and social media in the surrounding community
PENINGKATAN PREFERENSI MEREK PADA PRODUK KOSMETIK BERBASIS DESAIN KEMASAN VISUAL, KUALITAS PRODUK, SERTA NILAI PELANGGAN Cempaka Paramita; Mochammad Farid Affandi; Fauzia Tysia Arini; Kristian Suhartadi Widi Nugraha
Management Insight: Jurnal Ilmiah Manajemen Vol 17, No 1 (2022): Managament Insight: Jurnal Ilmiah Manajemen
Publisher : Unib Press Universitas Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/insight.17.1.40-59

Abstract

The world’s cosmetic industry, including Indonesia, has experienced significant development in recent years in line with the increasing consumption of cosmetic products. Manufacturers of local cosmetic brands have to face fierce competition from non-local brands. Therefore, it is necessary to increase consumer brand preference. This study analyzes the increase in brand preference based on visual packaging design, product quality, and customer value on Wardah, as one of the most liked and popular local cosmetic brands in Indonesia. The sample consisted of 150 respondents who were taken using purposive sampling technique. The data analysis method used in this study is multiple linear regression analysis of latent variables with a confirmatory approach or Confirmatory Factor Analysis (CFA). The results of this study indicate that visual packaging design, product quality, and customer value significantly increase brand preference.  
PENGUATAN EKONOMI MASYARAKAT DAN MENGEMBANGKAN CIRIKHAS DESA WISATA SUKOSARI KIDUL Kristian Suhartadi Widi Nugraha; Didik Pudjo Musmedi; Ika Barokah Suryaningsih; Intan Nurul Awwaliyah
SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Vol 6, No 3 (2022): September
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jpmb.v6i3.10406

Abstract

ABSTRAKPermasalahan yang masih dihadapi objek pengabdian antara lain meningkatkan kesadaran pengelola dan masyarakat sekitar obyek tentang kolaborasi dan pemberdayaan dalam mengelola obyek wisata. Meningkatkan pemahaman masyarakat sekitar obyek wisata bahwa kontribusi masyarakat merupakan hal utama dalam pengembangan desa wisata dan pengembangan sarana dan prasarana kebersihan khususnya dalam menghadapi pandemic virus serta dalam upaya meningkatkan kesadaran hidup bersih dari wisatawan dan masyarakat. Metode yang digunakan dalam pelaksanaan pengabdian ini adalah menggunakan pendekatan Participatory Rural Appraisal. Metode ini memungkinkan para anggota perangkat desa serta lembaga bumdes dan pengawas desa di Desa Sukosari Kidul untuk meningkatkan pengetahuan dan keterampilannya dengan tim pelaksana sebagai fasilitator dari luar, berbagi informasi, membuat perencanaan dan tindakan nyata. Secara praktis, kegiatan dapat dilakukann dalam bentuk sosialisasi, pelatihan dan pendampingan sesuai permasalahan dan tujuan yang ditetapkan. Hasil pengabdian kepada masyarakat adalah pengelola lebih kompeten dalam aktivitas teknis pengelolaan serta masyarakat semain memahami fungsi dan manfaat desa wisata serta mampu bekerja sinergis untuk kemakmuran bersama. Kata kunci: tata kelola; ciri khas; desa wisata; sukosari kidul ABSTRACTIncrease the understanding of the community around tourism objects that the community's contribution is the main thing in the development of tourist villages and the development of hygiene facilities and infrastructure, especially in dealing with the virus pandemic as well as to increase awareness of clean living from tourists and the public. Problems still faced by the object of service include increasing the awareness of managers and the community around collaboration and empowerment in managing tourism objects. The method used in implementing this service is the Participatory Rural Appraisal approach. This method allows members of the village apparatus, bumdes institutions, and village supervisors in Sukosari Kidul Village to improve their knowledge and skills with the implementing team as external facilitators, share information, make plans and take concrete actions. Activities can be carried out through socialization, training and assistance according to the problems and objectives set. The result of community service is that managers are more competent in technical management activities, and the community increasingly understands the functions and benefits of tourist villages and can work synergistically for mutual prosperity. Keywords: governance; characteristics; tourism village; sukosari kidul.
Diversifikasi Produk Sebagai Upaya Peningkatan Profit Pengrajin Kayu di Desa Kemenuh Gianyar Bali Pasca Pandemi Covid-19 Wiwin Hartanto; Luh Putu Indah Budyawati; Kristian Suhartadi Widi Nugraha; Akhmad Ryan Pratama
J-ABDIPAMAS (Jurnal Pengabdian Kepada Masyarakat) Vol 7, No 1 (2023): April 2023
Publisher : IKIP PGRI Bojonegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30734/j-abdipamas.v7i1.2831

Abstract

ABSTRACTThe Covid-19 pandemic has hit Bali's economic sector, which depends on tourism and Small and Medium Scale Handicrafts. One of the most affected areas is Kemenuh Village in Gianyar Regency. This village was a center for wood artisans but then experienced sluggishness due to reduced sales of woodcraft products. The decline in sales of wood products was caused by the decline in people's purchasing power due to tourist restrictions due to the Covid-19 Pandemic. The latter had only displayed their products in art shop windows, resulting in a decrease in profit of up to 80% based on interviews with several art shop owners. The production of APE is adjusted to the demand for a relatively high market share, and this is because it must meet the needs of APE in 2,457 early childhood education program institutions in Bali Province. As an illustration, the number of early childhood education program institutions in Bali Province is 2,457, while in Gianyar Regency, there are 241 institutions.Keywords: art shop, ape, bali, diversification, education  ABSTRAKPandemi Covid-19 telah memukul sektor ekonomi Bali yang bergantung pada pariwisata dan Kerajinan Skala Kecil dan Menengah. Salah satu daerah yang paling terdampak adalah Desa Kemenuh di Kabupaten Gianyar. Desa ini merupakan sentra perajin kayu namun kemudian mengalami kelesuan akibat berkurangnya penjualan produk kerajinan kayu. Penurunan penjualan produk kayu disebabkan oleh turunnya daya beli masyarakat akibat pembatasan wisatawan akibat Pandemi Covid-19. Yang terakhir hanya memajang produknya di etalase art shop, sehingga terjadi penurunan keuntungan hingga 80% berdasarkan wawancara dengan beberapa pemilik art shop. Produksi APE disesuaikan dengan permintaan pangsa pasar yang relatif tinggi, karena harus memenuhi kebutuhan APE di 2.457 lembaga program PAUD di Provinsi Bali. Sebagai gambaran, jumlah lembaga program PAUD di Provinsi Bali sebanyak 2.457, sedangkan di Kabupaten Gianyar terdapat 241 lembaga.Kata Kunci: artshop, ape, bali, diversifikasi, pendidikan  
COMPETITIVENESS-MAPPING OF RESTAURANTS BASED ON ITS PRODUCT AS A REFERENCE OF CULINARY TOURISM OBJECTS Kristian Suhartadi Widi Nugraha; Ika Barokah Suryaningsih
Manajemen dan Bisnis Vol 16, No 1 (2017): MARCH 2017
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/jmb.v16i1.313

Abstract

This research is conducted to analyze the map positioning product attributes of Lestari restaurant and the competitors in Jember Regency. The basis used to determine the position of the restaurants is consumers’ perceptions regarding to the similarity of determinant attributes consisting of price, convenience, human resources services, taste quality, menu variants, location of each restaurant. The analysis technique is Multidimensional Scaling (MDS). This research was conducted by taking respondents as many as 60 respondents with purposive sampling method. The results of the restaurant positioning map (Lestari, Terapung, Legian, Wong Solo, Bu Lanny) are based on consumer perceptions and the similarity of respondents' attitudes in giving the assessment. Based on the analysis, there are differences in the position of each restaurant based on consumer perceptions and it shows that Lestari restaurant is direct competitor from Terapung restaurants, Wong Solo and Bu Lanny which do not have a strong or clear positioning, because they do not have many similarities and differences with other restaurants in the minds of consumers. Lestari and Legian restaurants are direct competitors because they have clear and unique differentiation. Therefore, Lestari restaurant in Jember Regency has a strong competitiveness in the market that comes from product attributes, namely the quality of taste and menu variants. The results of the consistency and similarity tests of respondents' attitudes also showed that the respondents did not have the same attitude in assessing the similarity of restaurants in Jember Regency.
TRUST MODERATION ROLE TOWARDS REVISIT INTEREST IN BANGSRING UNDERWATER TOUR Kristian Suhartadi Widi Nugraha
Manajemen dan Bisnis Vol 16, No 1 (2017): MARCH 2017
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/jmb.v16i1.314

Abstract

Tourist can voluntarily do sacrifice in order to get experience when during travel. The important in knowing the tour visitor behaviour can easily push the forming of tourist interest to revisit by minimizing marketing cost. This research aims to test the trust moderation role towards tourist revisit interest in Bangsring Underwater Tour Banyuwangi. Analysis technique used in this research is Moderated Regression Analysis (MRA) with data collection technique through questioner distribution and in-depth interview.This research done by taking respondent of 120 by purposive sampling method. This research result shows that there is no trust variable moderation effect that strengthen the connection between visitor experience with revisit interest. With multiple regression analysis testing proven that trust is predictor factor and together tourist experience and trust have significance impact toward tourist revisit interest Bangsring Underwater Tour increasing.
Reflection of Customer Experience and Destination Image of Tourist Trust through Satisfaction Mediation Suryaningsih, Ika Barokah; Nugraha, Kristian Suhartadi Widi; Sukmalangga, Arnas Yulio
Hasanuddin Economics and Business Review VOLUME 4 NUMBER 1, 2020
Publisher : Faculty of Economics and Business, Hasanuddin University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (147.451 KB) | DOI: 10.26487/hebr.v4i1.2329

Abstract

In the tourism services sector, tourist experience and destination image are the keys to create tourist satisfaction. Thus, tourists are expected to gain pleasure and lead to a build of tourist' trust in the beach destination. Research objectives are to prove the effect of customer experience and destination image on trust through the mediation of tourist satisfaction. The population were all tourists who had visited a beach in Trenggalek Regency more than two times. The sampling technique used was accidental sampling with 193 respondents. Data collection was carried out by a questionnaire containing statement items which were given a score of 1-5 using a Likert scale, and the analysis tool was use PLS. The results imply that customer experience and destination image affect tourist satisfaction. Tourist experience was not significant on trust, but destination image influences trust of the tourist.On the other hand, tourist satisfaction affects tourist' trust. This research proves that the more satisfied tourists, it would be to increase tourist’ trust. The Sobel test shows that the intervening variable, namely tourist satisfaction, can mediate the influence of the variable of tourist experience and destination image on trust when visiting the beach
Co-Authors Akhmad Ryan Pratama Anggita, Reza May Bachtiar Maliki Cahyani, Devina Widya Cempaka Paramita Cempaka Paramita, Cempaka Destari, Fajar Didik Pudjo Musmedi Eka Bambang Gusminto Ema Desia Prajitiasari Fajar Destari Fauzia Tysia Arini Gina R. Miftah Gusti Ayu Wulandari Ika Barokah Suryaningsih Intan Nurul Awwaliyah Ketut Indraningrat Luh Putu Indah Budyawati Markus Apriono Marmono Singgih Merinda Aldiana Mochammad Farid Affandi Nanda Fatimatuzzahrah Nugroho J. Setiadi Putrihandani, Yuani Ramadina, Novia Amalsya Sari, Tria Putri Novia Sukmalangga, Arnas Yulio Sumani Sumani Wiwin Hartanto