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All Journal Ilmu Administrasi Publik Publisia: Jurnal Ilmu Administrasi Publik Dia: Jurnal Administrasi Publik JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) Professional : Jurnal Komunikasi dan Administrasi Publik Publikauma : Jurnal Administrasi Publik Universitas Medan Area JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara JURNAL GOVERNANSI DIALEKTIKA Spirit Publik : Jurnal Administrasi Publik Jurnal Papatung : Jurnal Ilmu Administrasi Publik, Pemerintahan dan Politik Jurnal Inovasi Penelitian JOPPAS: Journal of Public Policy and Administration Silampari Kebijakan: Jurnal Ilmu Administrasi Jurnal Kebijakan Pembangunan Daerah : Jurnal Penelitian dan Pengembangan Kebijakan Pembangunan Daerah Jurnal Administrasi Pemerintahan Desa MODERAT: Jurnal Ilmiah Ilmu Pemerintahan International Journal of Economics, Management and Accounting PANDITA: Interdisciplinary Journal of Public Affairs El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Journal of Regional Public Administration Jurnal Kebijakan Pembangunan Daerah (JKPD) Journal of Ekonomics, Finance, and Management Studies
Tuah Nur
Universitas Muhamamadiyah Sukabumi
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : Journal of Regional Public Administration

 1 
KUALITAS PELAYANAN DALAM PEMBUATAN AKTA KELAHIRAN MENGGUNAKAN APLIKASI LAYANAN ANANDA SEHAT DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA SUKABUMI 2021-2022 Tuah Nur; Rizkiya Sriwahyuni; Rismawati Agusti; Ayu Andriani
JRPA - Journal of Regional Public Administration Vol. 8 No. 1 (2023): JRPA - Journal of Regional Public Administration
Publisher : LPPM UNSAP & FISIP UNSAP

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Abstract

This research study focuses on the problem of population administration services through the Healthy Ananda Service application for issuing birth certificates. Among them are complaints from the public regarding errors in inputting birth certificate data, socialization that has not been optimal, infrastructure that is still lacking, completeness of documents that are not on time or not in accordance with existing SOPs, and the lack of responsiveness of service staff. The theory used in this study is the theory put forward by Zeithaml, et al (1988:23) with 5 dimensions, namely (1) tangibles, (2) reliability, (3) responsiveness, (4) assurance, (5) empathy. This study aims to determine the Quality of Public Services Using the Healthy Ananda Service Application at the Population and Civil Registry Office of the City of Sukabumi in 2021-2022, as well as to find out what the inhibiting and supporting factors are. The method used in this research is descriptive qualitative. The results of this study indicate that based on the five dimensions, namely the first, the tangibles aspect is quite good because there are still deficiencies in terms of infrastructure, such as leaky waiting rooms and narrow parking lots. Then the aspects of reliability, responsiveness, assurance, and empathy show good results.
EFEKTIFITAS PELAYANAN PUBLIK PADA LAYANAN KARTU TANDA PENDUDUK YANG TERPADU (KADO TERINDAH) DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA SUKABUMI Tuah Nur; Detio fikri firjani; Nopia Nopia; Salma Salsabila Saumi
JRPA - Journal of Regional Public Administration Vol. 8 No. 1 (2023): JRPA - Journal of Regional Public Administration
Publisher : LPPM UNSAP & FISIP UNSAP

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Abstract

Public services are all activities in the framework of fulfilling basic needs in accordance with the basic rights of every citizen and resident over an item, in this article describes the effectiveness of public services in the Application for making identity cards at the Sukabumi City population and civil registration service, e-KTP is a government product that must be owned by all Indonesian people in accordance with Article 63 of this Law confirms, residents of Indonesian Citizens and Foreigners who have a Permanent Stay Permit who are 17 (seventeen) years old or have been married or have been married are required to have Electronic KTP (e-KTP), of course, at a free price and also excellent service provided by the local Population and Civil Registration Service. The presence of the concept of e-government (electronic government) is an answer in facing the current era of digitalization. various kinds of problem phenomena such as (1) Timeliness of service (2) It is still unclear about socialization of the community about the application Kado Terindah (3) Facilities and Infrastructure.
KUALITAS PELAYANAN DALAM PEMBUATAN AKTA KELAHIRAN MENGGUNAKAN APLIKASI LAYANAN ANANDA SEHAT DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA SUKABUMI 2021-2022 Nur, Tuah; Sriwahyuni, Rizkiya; Agusti, Rismawati; Andriani, Ayu
JRPA - Journal of Regional Public Administration Vol. 8 No. 1 (2023): JRPA - Journal of Regional Public Administration
Publisher : LPPM UNSAP & FISIP UNSAP

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research study focuses on the problem of population administration services through the Healthy Ananda Service application for issuing birth certificates. Among them are complaints from the public regarding errors in inputting birth certificate data, socialization that has not been optimal, infrastructure that is still lacking, completeness of documents that are not on time or not in accordance with existing SOPs, and the lack of responsiveness of service staff. The theory used in this study is the theory put forward by Zeithaml, et al (1988:23) with 5 dimensions, namely (1) tangibles, (2) reliability, (3) responsiveness, (4) assurance, (5) empathy. This study aims to determine the Quality of Public Services Using the Healthy Ananda Service Application at the Population and Civil Registry Office of the City of Sukabumi in 2021-2022, as well as to find out what the inhibiting and supporting factors are. The method used in this research is descriptive qualitative. The results of this study indicate that based on the five dimensions, namely the first, the tangibles aspect is quite good because there are still deficiencies in terms of infrastructure, such as leaky waiting rooms and narrow parking lots. Then the aspects of reliability, responsiveness, assurance, and empathy show good results.
EFEKTIFITAS PELAYANAN PUBLIK PADA LAYANAN KARTU TANDA PENDUDUK YANG TERPADU (KADO TERINDAH) DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA SUKABUMI Tuah Nur; Detio fikri firjani; Nopia, Nopia; Salma Salsabila Saumi
JRPA - Journal of Regional Public Administration Vol. 8 No. 1 (2023): JRPA - Journal of Regional Public Administration
Publisher : LPPM UNSAP & FISIP UNSAP

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Public services are all activities in the framework of fulfilling basic needs in accordance with the basic rights of every citizen and resident over an item, in this article describes the effectiveness of public services in the Application for making identity cards at the Sukabumi City population and civil registration service, e-KTP is a government product that must be owned by all Indonesian people in accordance with Article 63 of this Law confirms, residents of Indonesian Citizens and Foreigners who have a Permanent Stay Permit who are 17 (seventeen) years old or have been married or have been married are required to have Electronic KTP (e-KTP), of course, at a free price and also excellent service provided by the local Population and Civil Registration Service. The presence of the concept of e-government (electronic government) is an answer in facing the current era of digitalization. various kinds of problem phenomena such as (1) Timeliness of service (2) It is still unclear about socialization of the community about the application Kado Terindah (3) Facilities and Infrastructure.
EFEKTIVITAS PROGRAM PEMUTIHAN DENDA PAJAK DAN BEA BALIK NAMA KENDARAAN BERMOTOR DI KOTA SUKABUMI Nur, Tuah; Silfia Rani, Indri; Firmansyah, Dhani; Permatasari, Utari
JRPA - Journal of Regional Public Administration Vol. 9 No. 1 (2024): JRPA - Journal of Regional Public Administration
Publisher : LPPM UNSAP & FISIP UNSAP

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Abstract

This research on the Effectiveness of the Tax and Vehicle Title Fee Bleaching Program at the Sukabumi City Samsat Office was conducted due to the large number of delinquent taxpayers. This study uses Duncan's theory of effectiveness with the dimensions of goal achievement, integration and adaptation. The purpose of this study was to determine the effectiveness of the Bleaching Program for Tax Fines and Vehicle Title Transfer Fees in Sukabumi City. In this study the authors used a descriptive qualitative approach to explain and interpret the process or experience related to the bleaching program. Based on the results of research conducted related to the bleaching program, it can be concluded that the bleaching program in Sukabumi City has not been effective. Thus, there is a need for further effective socialization and cooperation or collaboration with police agencies to increase taxpayer awareness in providing information related to the bleaching program.
EFEKTIVITAS DINAS SOSIAL DALAM MENANGGULANGI ANAK TERLANTAR DI KOTA SUKABUMI Nur, Tuah; Alfiah, Arla; Zulfa, Syifa Rizqia; Ridwan, Muhammad Hilmi
JRPA - Journal of Regional Public Administration Vol. 9 No. 1 (2024): JRPA - Journal of Regional Public Administration
Publisher : LPPM UNSAP & FISIP UNSAP

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Abstract

This research focuses on the problem of increasing the number of abandoned children and the problems of the Social Service in implementing social welfare services for abandoned children in Sukabumi City. Purpose: The purpose of this study was to find out whether there were any innovations made by the Sukabumi City Social Service in tackling neglected children. Method: This method uses a qualitative descriptive method with an inductive approach. The theory used is the Theory of Effectiveness by Duncan (in Steers, 2012: 53) where there are 3 dimensions seen from the achievement of goals, integration and adaptation. Data collection techniques using interviews, observation and documentation.
PERAN BAWASLU DALAM MENINGKATKAN PARTISIPATIF MASYARAKAT PADA PENGAWASAN KAMPANYE PEMILU 2024 DI KOTA SUKABUMI tuah nur; Damayanti, Mutia Siti; Amalia, Firda Dini; Rohmah, Siti
JRPA - Journal of Regional Public Administration Vol. 10 No. 1 (2025): JRPA - Journal of Regional Public Administration
Publisher : LPPM UNSAP & FISIP UNSAP

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Abstract

In the context of the 2024 elections, Bawaslu is expeted to increase community participation in campaign supervision. This is important because high community participation can prevent fraudulent practices and violations that often occur in the campaign process. This study uses the role theory of Jim Ife and Frank Tesoriero (2014) with the dimensions of facilitation, educational role, technical role and representation role. The purpose of this study was to determine the role of Bawaslu increasing community participation in the supervision of the 2024 election campaign in Sukabumi City and to find out what obstacles Bawaslu faced in increasing community participation in the supervision of the 2024 campaign in Sukabumi City. In this study, the author used a descriptive qualitative approach to gain a comprehensive understanding of Bawaslu’s role in increasing community participation I the supervision of the 2024 Election Campaign in Sukabumi City. Based on the results of the research conducted, there is a need for further socialization that is more active and in-depth related in increasing community participation in election campaign supervision.
STRATEGI BAWASLU KOTA SUKABUMI DALAM PENCEGAHAN PELANGGARAN PEMILIHAN KEPALA DAERAH SERENTAK TAHUN 2024 PADA TAHAPAN KAMPANYE Nur, Tuah; Talitha, Salma; Nur’ashila, Salsabila; Firdaus, Mutya
JRPA - Journal of Regional Public Administration Vol. 10 No. 2 (2025): JRPA - Journal of Regional Public Administration
Publisher : LPPM UNSAP & FISIP UNSAP

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Abstract

Regional head elections are an important instrument of local democracy that is fraught with challenges, especially during the campaign period, which is prone to violations. This study examines the strategies employed by the Election Supervisory Agency (Bawaslu) of Sukabumi City in its efforts to prevent violations during the 2024 simultaneous regional elections. A descriptive qualitative approach was used, with data collected through interviews, observation, and documentation. The analysis is based on four dimensions of strategy according to Iman Mulyana, namely objectives, resources, environment, and capabilities. The results of the study show that although various prevention efforts have been implemented, such as socialization of regulations, direct supervision, and inter-agency coordination, their effectiveness is still hampered by limited human resources, low public understanding, and the complexity of the local political environment. The phenomena of money politics and violations of the neutrality of the civil service remain dominant, indicating the need to strengthen technology-based strategies and increase public participation. The recommendations of this study emphasize the importance of collaboration among stakeholders, the use of digital monitoring systems, and more massive political education to strengthen election integrity. With adaptive and participatory strategies, monitoring is expected to be more effective in realizing clean, transparent, and accountable democracy.
Co-Authors Adinda Chivita Fauziah Agung Gumilang Agusti, Rismawati Alfiah, Arla Amalia, Firda Dini Andi Mulyadi Angga Kurnia Yudha Perdana Anisa Anwar Annisa Aulia Putri Annisa Nur Zannah Anwar, Zahra Laisha Arsyu, Muhammad Ilham Effendi Astri Febriana Syaripudin Audi Muhamad Karyadara Augusty, Frisda Amelia Ayu Andriani Ayu Andriani, Ayu Azizah, Dawia Nur Cahya Nabila Damayanti, Mutia Siti Detio fikri firjani Detio fikri firjani Dharmawan, Randi Perdian Dian Purwanti Dine Meigawati Dine Meigawati Dine Meigawati Distia Nur Sakinah Dwi, Alya Malis Erry Sunarya Fadhillah, Agi Rizky Fajar FY. Basori, Yana Fasya, Sarah Zafira Fauzy, Muhammad Rizki Firdaus, Mutya Firmansyah, Dhani Ghania Khalda Halimah, Nesya Nur IKE RACHMAWATI Ike Rachmawati Ikhlasul Amal Ilham Maulana Akbar Irvi Deastiani Ripa'i Juanda, Erfina Kustiawan, Dian Lia Amelia Lia Amelia M. Rijal Amirulloh Maharani Aulia Putri Mala Ayunda Muthya Mulia Suci Mutiara zahra Nurul Fauziah Nabila Rahma Silmi Nabila, Cahya Nadia Apriliani Najwa Nur Syariyah Nanda Sonia Priyadevi Narisyda Nursyida Neng Alvi Hasanah Ningsih, Novita Sulastri Nopia Nopia Nopia, Nopia Novianti, Neng Sita Novita Sulastri Ningsih Nuraeni Nuraeni Nuralita Anggini Futri Nursyida, Narisyda Nur’ashila, Salsabila Pangestu, Gihan Pebriyanti, Neng Reni Permatasari, Utari Puji Fauziah Puji Fauziah Rafly Trisesya Rahayu Oktian Siregar Rahmah Laila Rani, Indri Silfia Ranti Riani Rayhan Septa Rivaldi Reditha Maria Ulfha Rida Siti Shiyami Milenia Ridwan, Muhammad Hilmi Rifani Nurul Agfi Rina Shofiawati Rahayu Rismawati Agusti Rizki Hegia Sampurna Rizkiya Sriwahyuni Rodhiyat Fajar Salim Rosi Pitria Sabilla Khumaira Salma Salsabila Saumi Salma Salsabila Saumi Salsabila, Siti Samsul Arif Saputra, Maulana Panji Sarah Zafira Fasya Shilvi Septiani Silfia Rani, Indri Siti Nuraeni Siti Rohmah Sriwahyuni, Rizkiya Suhendar, Risma Sri Mulyani Talitha, Salma Trias Tri Syafalas Trisesya, Rafly Vivit Fitria Hidayati Windy Nurlita Yana Basori Yana Fajar Basori Yana Fajar FY. Basori Zaimatuz Zulfa Zannah, Annisa Nur Zelin, Andhika Zulfa, Syifa Rizqia