Article Per Year (5 Year)
p-Index From 2021 - 2026
1.468
P-Index
This Author published in this journals
All Journal AcTion: Aceh Nutrition Journal J-Kesmas: Jurnal Kesehatan Masyarakat (Indonesian Journal of Public Health) Jurnal Mekanova : Mekanikal, Inovasi dan Teknologi PREPOTIF : Jurnal Kesehatan Masyarakat Jurnal Aisyah : Jurnal Ilmu Kesehatan Jurnal EduHealth Multidiciplinary Output Research for Actual and International Issue (Morfai Journal)
Safrizal -
Department Of Public Health Science, Faculty Of Public Health, Universitas Teuku Umar, Aceh
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

Published : 11 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 11 Documents
Search

 1   2 
THE EFFECT OF SERVICE QUALITY AT CND MEULABOH HOSPITAL ON THE SATISFACTION LEVEL OF INPATIENTS PARTICIPATING IN JKN 2024 Shazia Putri Hazima; Safrizal; Teungku Nih Farisni; Perry Boy Chandra Siahaan; Maiza Duana
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 4 No. 2 (2024): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v4i2.1847

Abstract

The influence of service quality on the satisfaction of inpatients participating in National Health Insurance (JKN) is very important to explain. Community demands for quality health services are increasing. Therefore, RSUD must improve the quality of services provided, including dimensions’ tangible, reliability, responsiveness, assurance, and empathy. This study aims to analyze the influence of service quality on the level of satisfaction of inpatients participating in National Health Insurance (JKN) at Cut Nyak Dhien Hospital, Meulaboh. This research used a cross-sectional design with a quantitative approach, data collection techniques via questionnaires, with a population of 7,839 and a sample of 106 inpatient respondents. The research results show that service quality has an important role in determining patient satisfaction. The results of multiple linear regression tests show that service quality simultaneously influences patient satisfaction, with a coefficient of determination of 33.2%. Good service quality can increase patient satisfaction, while poor service quality can reduce patient satisfaction. The results of this research can be used as consideration to improve the quality of service at Cut Nyak Dhien Hospital, Meulaboh and increase the satisfaction of inpatients who are JKN participants.
Co-Authors Adelia Kesumastuti Arfah Husna Cut Mauliza Danvil Nabela Darmawan Darmawan Darmawan Darmawan Darmawi Darmawi Dian Fera Enda Silvia Putri Fikri Faidul Jihad Fitrah Reynaldi Fitri Yani Fitriani Ihsan Murdani Jun musnadi is Lena Auliana Maiza Duana Marniati Marniati Marniati Muliadi, Teuku Nabela, Danvil Oka Sahrana Onetusfifsi Putra Perry Boy Chandra Siahaan Rabiatus Saadah Ridha Ilham Shazia Putri Hazima Susy Sriwahyuni Syurkarni Ali Teungku Nih Farisni Veni Nella Syahputri, Veni Nella Yarmaliza Yeni Selfiana Yeni Zakiyuddin Zakiyuddin