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All Journal Jurnal Manajemen Terapan dan Keuangan Jurnal Kebijakan Publik Ilmu Administrasi Publik Dia: Jurnal Administrasi Publik Jurnal Ilmu Sosial dan Ilmu Politik (JISIP) Jurnal Administrasi Negara JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) FIKRI : Jurnal Kajian Agama, Sosial dan Budaya Journal of Governance ARISTO Sawala : Jurnal Administrasi Negara Jurnal Noken: Ilmu-Ilmu Sosial JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora JURNAL GOVERNANSI Jurnal Agregasi Journal of Humanities and Social Studies Journal of Education, Humaniora and Social Sciences (JEHSS) Journal Publicuho Dinamika Governance : Jurnal Ilmu Administrasi Negara Journal of Public Administration and Local Governance Jurnal Justitia : Jurnal Ilmu Hukum dan Humaniora Syntax Idea PERSPEKTIF Dialektika: Jurnal Ekonomi dan Ilmu Sosial Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik RESLAJ: RELIGION EDUCATION SOCIAL LAA ROIBA JOURNAL AKTUAL Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah Academia Open jurnal syntax admiration JDP (Jurnal Dinamika Pemerintahan) Jurnal Desentralisasi dan Kebijakan Publik (JDKP) Public Administration Journal of Research Jurnal Manajemen Publik dan Kebijakan Publik (JMPKP) Jurnal Ilmiah Wahana Pendidikan Journal La Sociale Jurnal Ilmu Sosial dan Ilmu Politik Malikussaleh (JSPM) Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Jurnal Progress Administrasi Publik (JPAP) Jurnal Impresi Indonesia East Asian Journal of Multidisciplinary Research (EAJMR) Jurnal DIALEKTIKA : Jurnal Ilmu Sosial Perspektif Hukum Jurnal Administrasi Publik Indonesian Governance Journal (Kajian Politik-Pemerintahan) JKMP (Jurnal Kebijakan dan Manajemen Publik) JURNAL PARADIGMA: Journal of Sociology Research and Education Journal Publicuho Innovative: Journal Of Social Science Research NeoRespublica : Jurnal Ilmu Pemerintahan Indonesian Journal of Public Administration Review VISA: Journal of Vision and Ideas El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam RESLAJ: Religion Education Social Laa Roiba Journal Public Service And Governance Journal Hudan Linnaas: Jurnal Ilmu Sosial dan Humaniora Journal of Ekonomics, Finance, and Management Studies Indonesian Governance Journal : Kajian Politik-Pemerintahan JHSS (Journal of Humanities and Social Studies)
Widiyarta, Agus
Fakultas Ilmu Sosial Dan Ilmu Politik, Universitas Pembangunan Nasional “Veteran” Jawa Timur, Surabaya
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Responsibilitas Kinerja Kantor Pelayanan Perbendaharaan Negara Surabaya II Dalam Pencairan Dana Manik, Betseba Putricia; Widiyarta, Agus
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 12 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i12.4858

Abstract

Responsibility is a measure of how well government administrators exercise their authority in providing and delivering services according to established procedures and regulations. The National Treasury Service Office of Surabaya II can be considered responsible if it performs its duties to the best of its ability and utilizes all available resources effectively and efficiently. This study aims to analyze and describe the responsibility of the service performance of the National Treasury Service Office of Surabaya II in the disbursement of State Budget funds. The research employs a qualitative method with data collection techniques including interviews, observations, and documentation. The results of the study indicate that: 1) The understanding of responsibility in fund disbursement services is good, as employees understand their responsibilities and work units find it easy to submit fund disbursement requests. 2) The delegation of authority corresponding to responsibility in fund disbursement services is excellent, as the authority granted is equivalent to the responsibility assigned. 3) Performance evaluation in fund disbursement services is good, as regular evaluations are conducted with the aim of making improvements in the future. 4) Accurate, fair, and timely actions in providing fund disbursement services are not yet optimal due to the instability of processing times experienced by work units. 5) The commitment of leadership in service delivery is strong, as leaders are committed to entrusting duties and responsibilities to their subordinates.
The Effectiveness of E-Procurement in Implementing the Procurement of Goods and Services in the Surabaya City Government Dharmawan, Widya; Widiyarta, Agus
ARISTO Vol 13 No 1 (2025): January
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24269/ars.v13i1.9129

Abstract

The Surabaya City Government's form of e-government is by implementing e-procurement in the procurement of goods and services (auction). E-procurement is an innovation from conventional procurement to electronic-based procurement of goods and services. technology will be very important in public services in the future by The Surabaya government understands that the role of digital Encouraging service acceleration and reducing budgets with information technology. The purpose of this study is to determine whether e-procurement has been effective in its application in the Surabaya city government. The research method used is descriptive qualitative research with reference to various references. The focus of the research uses Richard M. Steers' theory of effectiveness which measures effectiveness using indicators of goal achievement, integration and adaptation. Data collection techniques are interviews, observation and documentation. The technique of determining informants is purposive sampling technique and snowball sampling which is expected to be a source of information for researchers. The data analysis technique uses interactive data developed by Miles & Hubberman, namely Data Collecting, Data Condensation, Data Display, Conclutions and Verifying. Data validity uses credibility tests, namely extension of observation, data triangulation and using reference materials which in this credibility test are expected to be able to provide accurate and valid data.
Effectiveness Of The Printing Service For Teko Deso (Cak Ngateso) Applications In Balongbesuk Village Rizky Nizar Wahyu Illahi; Widiyarta, Agus
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol. 9 No. 2 (2025): JHSS (Journal of Humanities and Social Studies)
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze and describe the effectiveness of the Cetak Pengajuan Teko Deso (Cak Ngateso) service in Balongbesuk Village, Diwek Subdistrict, Jombang District. Cak Ngateso is a web-based administrative service innovation launched by the Population and Civil Registration Office of Jombang Regency since 2021, focusing on services such as Family Cards, birth certificates, and death certificates at the village level. This study employs a qualitative method with a case study approach. Data was collected through interviews, observations, and documentation, then analyzed using Richard M. Steers' organizational effectiveness model, which includes indicators of goal optimization, system perspective, and pressure on behavior.The research findings indicate that, overall, the Cak Ngateso service in Balongbesuk Village has been effective in facilitating residents in processing population documents without having to visit the Population and Civil Registration Office. This is evidenced by the increasing number of service users each year and the village apparatus's ability to operate the system. However, there are still technical challenges such as server disruptions and infrastructure limitations that can hinder the service process.This study recommends enhancing human resource capacity, improving technological infrastructure, and optimizing the system to ensure that Cak Ngateso's services can operate more stably and reach all villages in Jombang District. Keywords: service effectiveness, Cak Ngateso, population administration,
Implementasi Sistem Pengelolaan Sampah di Tempat Pembuangan Sampah (TPS) Kepanjen Kabupaten Jombang Firmansyah, Nosa Yudha; Widiyarta, Agus
Jurnal Noken: Ilmu-Ilmu Sosial Vol. 11 No. 2 (2025): Desember 2025
Publisher : Universitas Muhammadiyah Sorong

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33506/jn.v11i2.4564

Abstract

The waste management issue in Jombang Regency, particularly at the Kepanjen Disposal Site, remains unresolved. This study aims to analyze the implementation of waste management policies at the site using a descriptive qualitative approach through field observation, in-depth interviews, and document analysis. The findings reveal four key aspects: (1) communication plays a crucial role but lacks coherence between planning and execution; (2) resource limitations, including budget, workforce, and infrastructure, serve as major obstacles despite long-term planning efforts; (3) field workers’ dedication deserves recognition, yet greater community participation is essential; and (4) the organizational structure, although legally established, has not been fully effective in practice. The study concludes that waste management at the Kepanjen Disposal Site requires an inclusive and collaborative approach emphasizing improved communication, resource allocation, human resource capacity, and multi-stakeholder cooperation to achieve sustainable waste management outcomes.
Analisis Efektivitas Program Rumah Anak Prestasi Bagi Anak Disabilitas di Kota Surabaya Alvi Ismatul Hawa; Agus Widiyarta
Reslaj: Religion Education Social Laa Roiba Journal Vol. 7 No. 8 (2025): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v7i8.8030

Abstract

Surabaya as a city that has won the main ranking of Child Friendly City for six consecutive times and received the highest points, continues to innovate programs that uphold the fulfillment of children's rights, especially children with disabilities who still need more attention to get their social welfare. The Surabaya City Government has inaugurated the “Rumah Anak Prestasi” program which was established in 2022 as to fulfill the rights of children with disabilities in Law Number 8 of 2016 and make Surabaya a complete Child-Friendly City. Rumah Anak Prestasi provide health services and skills training that can be followed free of charge for children with disabilities in Surabaya City. This research method is descriptive qualitative with a focus on analyzing the effectiveness of the Rumah Anak Prestasi program for children with disabilities in Surabaya City, referring to Budiani's (2007) Program Effectiveness theory which includes target accuracy, socialization, objectives, and program monitoring. The data collection technique of this research is through interviews, observation, and documentation. Rumah Anak Prestasi is an effective program for children with disabilities in that the objectives can be achieved and program monitoring is done well. However, the obstacles faced are the socialization of program information dissemination and parents' lack of understanding so that the accuracy of program targets has not covered all children with disabilities. Evaluation of the UPTD Kampung Anak Negeri of Surabaya City is needed regarding the improvement of program socialization so that it can attract all children with disabilities in Surabaya.
Analisis SOAR Dalam Strategi Pengembangan Program Feeder Wira-Wiri di Kota Surabaya Yovi Arif Zachary; Agus Widiyarta
Reslaj: Religion Education Social Laa Roiba Journal Vol. 7 No. 9 (2025): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v7i9.8385

Abstract

The background of this research is based on the chronic congestion problem in Surabaya City and the low accessibility of public transportation to residential areas and community activity centers. The Wira-Wiri Feeder Program is present as a feeder transportation solution that reaches narrow streets and is integrated with other public transportation systems such as Suroboyo Bus. Therefore, this study aims to describe and analyze the development strategy of the Wira-Wiri Feeder Program in Surabaya City using the SOAR approach. This research method uses a descriptive qualitative approach with data collection techniques through interviews, observation, and documentation. The results showed that the main strengths of the Wira-Wiri Feeder program lie in accessibility and system integration, opportunities in the form of community enthusiasm and policy support, aspirations to expand service coverage, and the results achieved in increasing the number of public transportation users. However, there are still challenges such as limited budget, fleet, and public preference for private vehicles. Through SOAR analysis, this research recommends strengthening strategies based on internal advantages and external opportunities to realize a sustainable transportation system in Surabaya City.
Implementation of the KOTAKU Program in Realizing Livable and Sustainable Urban Settlements in Banaran Village Aprilia Nur Fadillah; Agus Widiyarta
Jurnal Kebijakan Publik Vol 16, No 4 (2025)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jkp.v16i4.8861

Abstract

The issue of slum settlements remains a strategic concern in Indonesia, including in Banaran Subdistrict, Kertosono District, Nganjuk Regency. Despite having a relatively low slum score, this area received the largest allocation of funds from the City Without Slums (KOTAKU) Program, raising questions about the effectiveness of policy implementation. This study aims to analyze the implementation of the KOTAKU Program using George C. Edwards III’s policy implementation theory, which emphasizes four aspects: communication, resources, dispose-tion, and bureaucratic structure. This research employed a descriptive qualitative approach with research subjects including village officials, the PRKPP Office, Community Self-Reliance Institutions (LKM), Community Self-Help Groups (KSM), and beneficiary communities. Data were collected through participatory observation, in-depth interviews, and documentation, with informants selected using purposive and snowball sampling techniques. The instruments used consisted of semi-structured interview guidelines and official program documents. Data analysis was conducted using Miles & Huberman’s interactive model through data reduction, data display, and conclusion drawing, with validation carried out through source, method, and time triangulation, as well as member checks. The findings show that the implementation of the KOTAKU Program in Banaran Subdistrict has been fairly effective: program communication is relatively clear and consistent, although community participation remains limited; human and informational resources are adequate, though post-construction facilities are insufficient; implementers’ disposition is highly positive and proactive; and the bureaucratic structure supports implementation with clear division of tasks, flexible SOPs, and solid coordination. In conclusion, the program has delivered tangible impacts in terms of reducing slum conditions, improving the environment, and strengthening community institutions. The study implies the importance of strengthening communication strategies, enhancing community participation, and providing post-construction facilities to ensure program sustainability.
IMPLEMENTASI PROGRAM PENANGANAN PENGADUAN LAYANAN PUBLIK Ayu Oktavianingrum; Agus Widiyarta
Jurnal Kebijakan Publik Vol 15, No 3 (2024)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jkp.v15i3.8499

Abstract

Penelitian ini yang bertujuan untuk mengetahui Implementasi Program Penanganan Pengaduan “Sambat Nang Cak Eri” dalam Peningkatan Kualitas Pelayanan Publik di Kelurahan Semolowaru Kota Surabaya yang merupakan salah satu kanal pengaduan yang dibuat dalam perwujudan hak masyarakat sebagai penikmat pelayanan publik. Dengan metode penelitian yang digunakan adalah metode penelitian deskriptif dengan pendekatan kualitatif. Pemilihan informan adalaha key informan Lurah dan fasilitator program penanganan pengaduan serta informan lain yang masih terkait dengan lingkup kinerja pelayanan. Teknik pengumpulan data melalui observasi, wawancara, dan dokumentasi, sedangkan teknik analisis data melalui reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian ini menjelaskan bahwa implementasi pelaksanaan yang dilakukan oleh penyelenggara dalam pencapaian target peningkatan kualitas pelayanan publik telah berjalan sesuai dengan 3(tiga) elemen indikator dari David C. Korten, sebagai berikut:1). Elemen program, kesesuaian keseimbangan antara kejelasan strategi yang digunakan kepada warga dalam mencapai tujuan serta harapan dari masyarakat yang tertuang.  2). Elemen pelaksana program, kesesuaian antara program dan organisasi pelaksana. artinya koordinasi antara tugas yang diberikan dengan kemampuan organisasi dalam melaksanakannya harus semaksimal mungkin dan 3). Elemen kelompok sasaran, tujuan program dan hasil yang ditetapkan oleh organisasi pelaksana harus selaras agar tujuan program dapat etrcapai. Pengukuran melalui ketiga indikator telah menghasilkan temuan telah adanya kesesuaian ketiga indikator elemen penelitian. Sehingga penelitian ini diharapkan menjadi temuan baru bahwa layanan pengaduan yang diadakan pemerintah yang dapat menjadi satu bentuk komitmen dalam melihat kualitas pelayanan publik yang terjadi.
Co-Authors Addin Thathit Yudha Kusuma Afifa Ulfa Auliya Alifianka Prila Permata Almuqrhoina Fajri, Allya Alvi Ismatul Hawa Amrisa Nur Fajri Ananda Haniyuhan Ananda Haniyuhana Anggraini, Aristyana Vira Anisa Sitta Ramadhani Aprilia Nur Fadillah Aprillia, Rachel Nella Ardian Bagus Setiawan Arthemevia Indhawati Arwanto, Caisar Pieter Vega Ayu Maya Sari Ayu Oktavianingrum Bagus Setyawan Nugraha Bayu Priambodo Caisar Pieter Vega Arwanto Chanifah, Siti Choiriyah Eka Windiastuti Chumairoh, Devi Aprilia Devin Natasya Widyaningyun Dewi Austine Britania Dharmawan, Widya Diana Oktaviani, Diana Diaz Virdani Dina Naimahtus Sholikah DR. CATUR MSI SURATNOAJI Dynda Safitri Vandayani Dynda Safitri Vandayani Efida Aprilia H. A Eflizar Julian, Mochammad Rendy Eno Putri Larasati Failina, Zahrah Ghoniyyah Febria, Sarah Adora Fega Herdini Fibrianti, Marantika Firda Ainun Naziyah Firmansyah, Nosa Yudha Firzatulloh, Mochammad Nabil Gea Tamara Gina Nur Maya Jannah Hani Velia Tamimi Hidayati, Lila Rahma Nur Hilmi Izaz Robbani Husendi, Putri Aprilia Aini Husnul Chitam Innike Fitra Farastutie Isni Humaidah Izzuddin, Putra Riyan Jennifer Jennifer Kamelia Irfani Katerina Bataha Khofifah Agustina Kriswibowo, Arimurti Larasati, Eno Putri Mahardika Dimas Saputra Manik, Betseba Putricia Marantika Fibrianti Margi Arum, Yatasya Aimima Maulidya, Dinta Fernanda Meiregina, Anisya Miranda Dwi Setyaningrum Moch Rozzaq Mochammad Rendy Eflizar Julian Muhammad Arifin Muhammad Bagus Azizul Hakim Muhith, Mochammad Rossy Dukhan Mulia Nanda, Adevansyah Wika Nabilla Chesa Putri Hartono Natus, Angelique Salsabillah Yumna Patricia Nugraha, Bagus Setyawan Nur Aisyah Lusiana Nur Melywuni Pradika, Nurul Aini PRASETYO, Muhammad Alfian Pratama, Dewangga Putra Putrie Ngastiti Marganing Rahayu Rahma Farahdini Putri Rahmawati, Viona Eka Rahmawati Ramadhan, Andhika Ressa Fitriana Reyndi Rusmanjaya Rizky Nizar Wahyu Illahi Rohman, Faris Sahrur Rokhmawati, Desi Nur Romy Hafizh Lesmana Rosyidah, Laely Safira Tasya Nanda Sari Safitri Vandayani, Dynda Safitri, Lila Amelia Salsabila, Adinda Tarisa Saputra, Dema Prayuda Sarah Adora Febria Setiyowati, Mita Dwi Shafiya, Nandina Putri Sherina Aureliza Revilia Siti Kasiani Sitompul, Naomi Rosdamia Sumardjijati Sumardjijati, Sumardjijati Sumardjijati, Sumardjijati Sumarya, Erdin Handika Suyatno, Ananda Nurhaliza Syafiuddin, Mohammad Rafi Tantriani Tantriani Theofila Chevara Aira Nazaputri Windy Aprilia Dewi Yoga Raffi Krisnanda Putra Yovi Arif Zachary Yudha, Ragiel Zhahral, Arsyilia Zuhriatu Mahmudah