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Widiyarta, Agus
Program Studi Administrasi Publik Fisip Universitas Pembangunan Nasional Veteran Jawa Timur
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Implementation of the Minister of Transportation Regulation No. 24 of 2021 Policy for Service Improvement at Purabaya Terminal: Implementasi Kebijakan Peraturan Menteri Perhubungan No. 24 Tahun 2021 untuk Peningkatan Layanan di Terminal Purabaya Oktaviani, Diana; Widiyarta, Agus
JKMP (Jurnal Kebijakan dan Manajemen Publik) Vol 13 No 2 (2025): Oktober
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/jkmp.v13i2.1826

Abstract

The purpose of this study was to examine in depth the implementation of the boarding pass system service policy at Purabaya Terminal. This study used a qualitative method and obtained the following results: (1) The standards and targets of the policy indicate that the division of passenger zones has complied with the Minister of Transportation Regulation No. 24 of 2021; (2) Resources have been implemented through adequate availability of staff, although a consistent attitude in realizing the boarding pass service system needs to be enforced; (3) The characteristics of the implementing organization are well-structured and scheduled; (4) Communication between organizations is not fully implemented as some bus company parties reject it; (5) The attitudes of the implementers overall demonstrate knowledge of the new system; (6) The socio-economic and political environment is able to implement the boarding pass system socially by meeting passengers’ security needs, economically by increasing company revenue, and politically by cooperating with government agencies. Therefore, the boarding pass system implementation has not been fully successful. To ensure the boarding pass system can run according to plan, BPTD Class II East Java is recommended to undertake several measures to improve public service transformation, such as: (1) Establishing a special organizational structure that is directly responsible for boarding pass system implementation; (2) Emphasizing the role of staff at Purabaya Terminal to provide more structured and consistent service according to the established schedule; and (3) Intensifying socialization efforts to bus companies to mandate the transition to the e-ticket system.
Efektivitas Aplikasi Sabdopalon Dalam Meningkatkan Digital Governance Di Kabupaten Jombang Chumairoh, Devi Aprilia; Widiyarta, Agus
Jurnal Agregasi Vol 12 No 1 (2024)
Publisher : Prodi Ilmu Pemerintahan FISIP Universitas Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/agregasi.v12i1.11447

Abstract

Nowadays technological developments have given birth to many innovations, especially in the government sector. Through Presidential Regulation No. 95 of 2018, it explains that government schemes must be based on the use of digital technology. Public services in village government are often faced with various problems such as queues of applicants. Sabdopalon is an innovation by the Jombang district government in answering this problem, with the Sabdopalon application, online-based services shorten the online service time that the public gets. The aim of the research is to identify the effectiveness of the Sabdopalon application. The method used in the research is descriptive qualitative with an observation and interview approach. The research results show that the Sabdopalon application is considered quite effective for the people of Jombang, people can make requests anywhere and at any time. However, there are some people who still have limited access to facilities such as smartphones and unstable networks. It can be concluded that the quality of public services using digital-based services through the Sabdopalon application has been effective in speeding up requests requested by the public.
Implementasi Program Jalan Pintas dalam Pelayanan Administrasi Kependudukan di Dispendukcapil Kabupaten Pasuruan Mochammad Rendy Eflizar Julian; Agus Widiyarta
Reslaj: Religion Education Social Laa Roiba Journal Vol. 6 No. 6 (2024): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v6i6.1052

Abstract

The Service Network for Persons with Disabilities (Jalan Pintas) program is a program created by the Pasuruan Regency Dispendukcapil because of the direction from the Director General of Dukcapil to create a ball pick-up program movement for persons with disabilities in population administration services. The purpose of this study was to determine the implementation of the Disability Service Network (Jalan Pintas) program in population administration services at the Dispendukcapil of Pasuruan Regency. This research uses descriptive qualitative research with the technique of determining informants through purposive and snowball sampling. The theory used is the implementation theory according to David C. Korten cited by (Christianingrum & Djumiarti, 2019) which has 3 indicators including the suitability of the program to the target group, the suitability of the program to the implementing organization, and the suitability of the target group to the implementing organization. The results showed that the implementation of the Jalan Pintas program in population administration services had gone well. This is evidenced by the dozens of times of picking up the ball which indicates that the Jalan Pintas program is the right program and is needed by people with disabilities. However, on the indicator of the suitability of the target group with the implementing organization, it was found that the Jalan Pintas program was classified as passive because it waited for a report from the village government, community, or Social Services Office so that the program could be implemented.
Implementasi Kebijakan Peraturan Walikota Surabaya Nomor 106 Tahun 2022 Tentang Tata Cara Pengumpulan, Pengolahan dan Pemanfaatan Data Keluarga Miskin: Studi di Kecamatan Krembangan Kota Surabaya Efida Aprilia H. A; Agus Widiyarta
Reslaj: Religion Education Social Laa Roiba Journal Vol. 6 No. 9 (2024): RESLAJ: Religion Education Social Laa Roiba Journal 
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v6i9.2580

Abstract

This research aims to find out the extent of the implementation of Perwali Policy number 106 of 2022 in the City of Surabaya. This research uses descriptive qualitative research methods. The communication contained in policy implementation is two-way communication from the Social Service to the community and to the relevant SKPD in the Surabaya area. Resource factor, from this indicator it can be seen that the existing resources in the sub-districts, Surabaya City Social Service, RW and RT in the Krembangan District area include staff, information, authority and facilities which are quite good. Disposition factor, from this indicator it can be concluded that the disposition carried out by the sub-district in Krembangan District and the Surabaya City Social Service includes cognition, direction and response which is quite good with employee responses being quite responsive. From this indicator it can be concluded that the sub-districts in Krembangan District, the Surabaya City Social Service, RT and RW in the Krembangan District area have implemented Standard Operating Procedures (SOP) for the implementation of data collection on the Poor (GAKIN).
Analisis Responsibilitas Sub Humas Protokol dalam Publikasi Kegiatan DRRD Provinsi Jawa Timur Innike Fitra Farastutie; Agus Widiyarta
Reslaj: Religion Education Social Laa Roiba Journal Vol. 6 No. 9 (2024): RESLAJ: Religion Education Social Laa Roiba Journal 
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v6i9.2646

Abstract

This research is motivated by the work responsibilities of employees at the East Java DPRD Secretariat in the Sub Public Relations Protocol section which is seen from how government administrators exercise their authority. Responsibility is a crucial foundation for government performance and legitimacy. The DPRD Secretariat is a government institution that supports all activities of the East Java DPRD. The Protocol Sub Public Relations role is to facilitate and publicize the activities of the East Java Province DPRD. The aim of this research is to find out how responsive the Sub-Public Relations Protocol is in carrying out its duties and obligations, realizing quality and responsible performance so that it can achieve the desired goals and support the DPRD's duties optimally. This research uses a qualitative method with a descriptive approach. This research uses the Responsibility Parameter theory according to Jabra and Dwivedi, namely understanding responsibility, granting authority in accordance with responsibility, performance evaluation, accurate, fair, timely actions, and commitment from the leader. The results of this research found that the responsibility and responsibility of the Protocol Sub Public Relations section was very good. This can be seen from the results of the work achievements in that section, which has carried out its main duties and tasks well.
Responsibilitas Kinerja Kantor Pelayanan Perbendaharaan Negara Surabaya II Dalam Pencairan Dana Manik, Betseba Putricia; Widiyarta, Agus
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 12 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i12.4858

Abstract

Responsibility is a measure of how well government administrators exercise their authority in providing and delivering services according to established procedures and regulations. The National Treasury Service Office of Surabaya II can be considered responsible if it performs its duties to the best of its ability and utilizes all available resources effectively and efficiently. This study aims to analyze and describe the responsibility of the service performance of the National Treasury Service Office of Surabaya II in the disbursement of State Budget funds. The research employs a qualitative method with data collection techniques including interviews, observations, and documentation. The results of the study indicate that: 1) The understanding of responsibility in fund disbursement services is good, as employees understand their responsibilities and work units find it easy to submit fund disbursement requests. 2) The delegation of authority corresponding to responsibility in fund disbursement services is excellent, as the authority granted is equivalent to the responsibility assigned. 3) Performance evaluation in fund disbursement services is good, as regular evaluations are conducted with the aim of making improvements in the future. 4) Accurate, fair, and timely actions in providing fund disbursement services are not yet optimal due to the instability of processing times experienced by work units. 5) The commitment of leadership in service delivery is strong, as leaders are committed to entrusting duties and responsibilities to their subordinates.
Implementasi Program Pelayanan Malam Dalam Kepengurusan Administrasi Kependudukan di Kelurahan Jambangan Kota Surabaya Safitri, Lila Amelia; Widiyarta, Agus
Innovative: Journal Of Social Science Research Vol. 4 No. 1 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i1.7989

Abstract

Kepengurusan Administrasi Kependudukan merupakan suatu proses sistematis dalam memenuhi kebutuhan pelayanan dokumen kependudukan yang bermanfaat bagi masyarakat dan pemerintah. Seringkali masyarakat beranggapan bahwa proses Adminitrasi Kependudukan yang berbelit-belit dan memakan waktu. Hal tersebut mengakibatkan keengganan masyarakat dalam mengurus dokumen kependudukan. Pemerintah Kota Surabaya mengeluarkan kebijakan mengenai program tambahan jam pelayanan yang akan dilakukan serentak di Balai RW secara bergantian pada setiap kelurahan, kecamatan dan puskesmas sebagai salah satu upaya pendekatan pemerintah dalam meningkatkan kesadaran warga mengenai pentingnya administrasi kependudukan, serta mengoptimalkan administrasi pelayanan dokumen kependudukan tanpa harus pergi ke kelurahan ataupun Mal Pelayanan Publik. Tujuan penelitian ini adalah untuk mengetahui bagaimana pelaksanaan Program Pelayanan Malam di Kelurahan Jambangan, Surabaya. Penelitian ini menggunakan teori Implementasi Program oleh David C. Korten. Penelitian ini merupakan penelitian kualitatif. Sumber data diperoleh melalui proses wawancara, observasi dan dokumentasi. Narasumber penelitian terdiri atas Ketua Rukun Warga (RW), Ketua Rukun Tetangga (RT), staf bagian pelayanan, mahasiswa magang bagian pelayanan dan warga Kelurahan Jambangan. Hasil penelitian ini menunjukkan bahwa warga Jambangan sangat antusias untuk mengikuti program pelayanan malam karena sesuai dengan kebutuhan dan keluhan masyarakat. Selain mudah dan tepat waktu, pemahaman petugas terhadap proses dan persyaratan sangat memadai dan sesuai dengan prosedur yang ada. Masyarakat juga berperan penting untuk menilai kinerja petugas kelurahan sebagai bahan evaluasi untuk meningkatkan kualitas pelayanan publik di Kelurahan Jambangan.
Collaborative Governance Dalam Program Arek Suroboyo Siap Kerjo (ASSiK) Sebagai Upaya Penyerapan Tenaga Kerja di Kota Surabaya Prasetyo, Muhammad Alfian; Mulia Nanda, Adevansyah Wika; Suyatno, Ananda Nurhaliza; Pradika, Nurul Aini; Widiyarta, Agus
DIALEKTIKA: Jurnal Ekonomi dan Ilmu Sosial Vol 9 No 2 (2024): Dialektika: Jurnal Ekonomi dan Ilmu Sosial
Publisher : Prodi Manajemen Fakultas Ekonomi dan Bisnis Universitas Islam Raden Rahmat Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36636/dialektika.v9i2.4611

Abstract

The Surabaya City Manpower Department (Disnaker) is collaborating with the private sector in implementing the Arek Suroboyo Ready to Work (ASSiK) program with the Collaborative Governance scheme. This collaboration aims to help increase opportunities for workers who have Surabaya ID cards, as well as making it easier for the private sector to recruit workers who match the company's criteria. This research aims to determine the process of Collaborative Governance in implementing the ASSiK program using Ansell & Gash's Collaborative Governance theory. The research method used in this research is qualitative with a descriptive approach. The results of this research show that five important indicators in the Collaborative Governance process between stakeholders, namely, face-to-face dialogue, building trust, commitment to the process, shared understanding, and intermediate outcome in implementing the ASSiK program have gone well and are in accordance with the initial objectives of the the existence of the ASSiK program.
Inovasi Aplikasi “Sayang Warga” dalam Meningkatkan Kemudahan Pendataan Warga oleh Kader di Kota Surabaya Meiregina, Anisya; Widiyarta, Agus
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 5 No 4 (2023): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v5i4.634

Abstract

A novelty is needed for government administrators and community development to be more effective and efficient. The Surabaya City Government seeks to provide services in managing information accurately. It is necessary to have the role of the community, namely cadres to contribute in conducting survey services for citizen data collection in order to improve the quality of public services in the city of Surabaya. Information from the survey results can be uploaded via the Sayang Warga application. The purpose of this study is to describe the "Sayang Warga" Application Innovation in increasing the ease of citizen data collection by cadres in the city of Surabaya. This study uses qualitative methods with data collection techniques in the form of interviews, observation and documentation. The theory used in this study is the attribute of innovation according to Rogers in Suwarno (2008) which includes Relative Advantage, Compatibility, Complexity, Triability, and Observability. The results of the study show that the application of the Sayang Warga application in the city of Surabaya can be said to make it easier for cadres to carry out the citizen data collection process. The application of this application also provides benefits in making service easier and does not require a long time, only in its implementation there are still some obstacles in the Sayang Warga application making it difficult to access.
The Role of the National Unity and Political Agency of Surabaya City in Handling Demonstration Conflicts in Surabaya City Dina Naimahtus Sholikah; Agus Widiyarta
Jurnal Dialektika: Jurnal Ilmu Sosial Vol. 23 No. 1 (2025): Jurnal Dialektika: Jurnal Ilmu Sosial
Publisher : Pengurus Pusat Perkumpulan Ilmuwan Administrasi Negara Indonesia (PIANI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63309/dialektika.v23i1.460

Abstract

Demonstrations are one form of democratic expression frequently occurring in Surabaya, a hub for economic, social, and political activities in East Java. However, the dynamics of demonstrations often carry the potential for conflicts that may disrupt stability and public order. In this context, the Agency for National Unity and Politics of Surabaya City plays a strategic role as a mediator, facilitator, and conflict controller. This study aims to analyze the role of the Agency for National Unity and Politics of Surabaya City in managing conflicts during demonstrations through a descriptive qualitative approach. The results show that the Agency for National Unity and Politics of Surabaya City plays a crucial role in balancing respect for the public's right to express opinions and efforts to maintain social stability. Through an approach based on early detection and collaboration, the Agency for National Unity and Politics of Surabaya City can prevent and manage arising conflicts, although it still faces other challenges. Keywords: Agency for National Unity and Politics, Conflict Management, Demonstrations
Co-Authors Addin Thathit Yudha Kusuma Afifa Ulfa Auliya Alifianka Prila Permata Allya Almuqrhoina Fajri Alvi Ismatul Hawa Amrisa Nur Fajri Ananda Haniyuhan Ananda Haniyuhana Anggraini, Aristyana Vira Anisa Sitta Ramadhani Anisya Naharuddin Ardian Bagus Setiawan Arthemevia Indhawati Arwanto, Caisar Pieter Vega Ayu Maya Sari Ayu Oktavianingrum Bagus Setyawan Nugraha Bayu Priambodo Caisar Pieter Vega Arwanto Chanifah, Siti Choiriyah Eka Windiastuti Chumairoh, Devi Aprilia Devin Natasya Widyaningyun Dewi Austine Britania Dewi Austine Britania Dharmawan, Widya Diana Oktaviani, Diana Diaz Virdani Dina Naimahtus Sholikah Diva Ayu Pratiwi Firdaus DR. CATUR MSI SURATNOAJI Dwi Lestari Dynda Safitri Vandayani Dynda Safitri Vandayani Efida Aprilia H. A Eflizar Julian, Mochammad Rendy Eno Putri Larasati Evita Dwi Setiani Putri fadillah, aprilia nur Failina, Zahrah Ghoniyyah Febria, Sarah Adora Fega Herdini Fibrianti, Marantika Firda Ainun Naziyah Firly Erya Faldilal Nuraini Firmansyah, Nosa Yudha Firzatulloh, Mochammad Nabil Gea Tamara Gina Nur Maya Jannah Hani Velia Tamimi Hidayati, Lila Rahma Nur Hilmi Izaz Robbani Husendi, Putri Aprilia Aini Husnul Chitam Inayati, Anifa Rully Innike Fitra Farastutie Isni Humaidah Izzuddin, Putra Riyan Jayusman, Tria Adhinta Indra Jennifer Jennifer Kamelia Irfani Katerina Bataha Khofifah Agustina Kriswibowo, Arimurti Larasati, Eno Putri Mahardika Dimas Saputra Manik, Betseba Putricia Marantika Fibrianti Margi Arum, Yatasya Aimima Maulidya, Dinta Fernanda Meiregina, Anisya Miranda Dwi Setyaningrum Moch Rozzaq Mochammad Rendy Eflizar Julian Muhammad Akbar Tri Asyafin Putra Muhammad Arifin Muhammad Bagus Azizul Hakim Muhith, Mochammad Rossy Dukhan Mulia Nanda, Adevansyah Wika Nabilla Chesa Putri Hartono Natus, Angelique Salsabillah Yumna Patricia Nawangsari, Ertien Rining Nesy Hari Pratiwi Nugraha, Bagus Setyawan Nur Aisyah Lusiana Nur Melywuni Pradika, Nurul Aini PRASETYO, Muhammad Alfian Pratama, Dewangga Putra Putrie Ngastiti Marganing Rahayu Rahma Farahdini Putri Rahmawati, Viona Eka Rahmawati Ramadhan, Andhika Ressa Fitriana Reyndi Rusmanjaya Rizky Nizar Wahyu Illahi Rohman, Faris Sahrur Rokhmawati, Desi Nur Romy Hafizh Lesmana Rosyidah, Laely Safira Tasya Nanda Sari Safitri Vandayani, Dynda Safitri, Lila Amelia Salsabila, Adinda Tarisa Saputra, Dema Prayuda Sarah Adora Febria Setiyowati, Mita Dwi Shafiya, Nandina Putri Sherina Aureliza Revilia Sitompul, Naomi Rosdamia Sumardjijati Sumardjijati, Sumardjijati Sumardjijati, Sumardjijati Sumarya, Erdin Handika Suyatno, Ananda Nurhaliza Syafiuddin, Mohammad Rafi Tantriani Tantriani Theofila Chevara Aira Nazaputri Windy Aprilia Dewi Yoga Raffi Krisnanda Putra Yovi Arif Zachary Yudha, Ragiel Zhahral, Arsyilia Zuhriatu Mahmudah