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Widiyarta, Agus
Program Studi Administrasi Publik Fisip Universitas Pembangunan Nasional Veteran Jawa Timur
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COLLABORATIVE GOVERNANCE DALAM MEWUJUDKAN LAYANAN “BUY THE SERVICE” PADA PROGRAM TRANS JATIM Setiyowati, Mita Dwi; Widiyarta, Agus
Jurnal Governansi Vol 11 No 2 (2025): Jurnal Governansi, Volume 11 Number 2, October 2025
Publisher : Universitas Djuanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v11i2.20164

Abstract

Public transportation is an alternative to overcoming traffic problems, ranging from reducing congestion, accidents, pollution, and gas emissions. Trans Jatim is a Dinas Perhubungan Provinsi Jawa Timur program with a buy the service system in the Gerbangkertosusila region. This research aims to describe the pattern of collaboration in realizing the service in the Trans Jatim program, to increase the load factor of Trans Jatim Corridor III. The research method used is descriptive qualitative with observation, interviews, and documentation, which is analyzed using Creswell's data analysis technique. Interview activities were conducted with three informants from the East Java Provincial Transportation Office, three informants from PT Yukida Multi Sinergy, and seven informants from Trans Jatim Corridor III service users. The research results show that the collaborative governance process has been implemented to realize the service in the Trans Jatim program by increasing the load factor of Trans Jatim Corridor III. The collaborative governance process has three stages: dynamics, action, impact, and adaptation. In the dynamics of collaboration, there is an operational evaluation forum for Trans Jatim, which presents the government and operators with the results of the policy decision to transfer six bus units from the third corridor to the first corridor. Collaborative action on the policy was implemented since January 1, 2025, with adjustments to bus units and operators assigned to corridors I and III. The impact of the action realizes Trans Jatim services that are right on target, with no bus units operating empty, and the load factor of corridor III is more than 70% which means it has met the target. However, the policy led to public complaints about bus waiting times becoming increasingly long, so adaptation is needed from service stakeholders to evaluate the new policy.
Efektivitas Pelayanan Publik di Desa Leran dengan Menggunakan Website “Desa SIAP” Chanifah, Siti; Widiyarta, Agus
Jurnal Ilmiah Muqoddimah: Jurnal Ilmu Sosial, Politik dan Hummaniora Vol 9, No 2 (2025): Mei 2025
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jim.v9i2.2025.1053-1062

Abstract

Penelitian ini bertujuan untuk mengevaluasi efektivitas penerapan website "Desa SIAP" dalam pelayanan publik di Desa Leran, Kecamatan Manyar, Kabupaten Gresik. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan teknik pengumpulan data menggunakan wawancara, dokumentasi, dan observasi lapangan. Hasil penelitian menunjukkan bahwa Efektivitas E-Governmentmelalui Website “Desa SIAP” dalam Pelayanan Publik di Desa Leran Kecamatan Manyar Kabupaten Gresik belum efektif. Penelitian ini menunjukkan bahwa penerapan website "Desa SIAP" di Desa Leran menghadapi tantangan dalam mencapai tujuan yang ditetapkan, terutama terkait dengan pemahaman masyarakat, khususnya kelompok usia lanjut. Sebagian masyarakat masih bergantung pada bantuan aparat desa untuk mengakses layanan digital. Sosialisasi yang dilakukan juga belum efektif, dengan informasi yang tidak merata kepada seluruh lapisan masyarakat. Masyarakat yang tidak terlibat dalam musyawarah desa kurang mendapatkan pemahaman menyeluruh tentang manfaat dan fungsi website. Di sisi lain, adaptasi website oleh pegawai desa sudah berjalan efektif, dengan pengetahuan yang cukup dan kemampuan penyampaian informasi yang jelas. Infrastruktur yang mendukung operasional pelayanan publik juga sudah memadai. Penelitian ini menyarankan perlunya edukasi digital, pelatihan berbasis komunitas, dan pendekatan sosialisasi yang lebih inklusif untuk meningkatkan pemanfaatan website "Desa SIAP" oleh seluruh warga desa
Governance Principles Driving Sustainable Village Economic and Social Development Muhith, Mochammad Rossy Dukhan; Widiyarta, Agus
Academia Open Vol. 10 No. 2 (2025): December
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/acopen.10.2025.11937

Abstract

General Background: Village-Owned Enterprises (BUMDes) serve as key instruments for advancing local economic development and community welfare within Indonesia’s rural governance system. Specific Background: Despite their strategic role, many BUMDes—including BUMDes Raharja in Bohar Village—struggle to fully implement good governance principles due to challenges in financial independence, human resource capacity, and digital transparency. Knowledge Gap: Previous studies have emphasized the economic contributions of BUMDes but have insufficiently explored the integrated application of cooperative, participatory, emancipatory, transparent, accountable, and sustainable governance principles in shaping inclusive and resilient village economies. Aims: This study analyzes the implementation of good governance principles in BUMDes Raharja and evaluates their effects on community welfare and institutional sustainability. Results: Findings reveal that while BUMDes Raharja successfully fosters cooperation, participation, and transparency, limitations persist in financial autonomy, digital management, and inclusivity. Novelty: The study integrates six governance dimensions within a unified analytical framework, offering a comprehensive perspective on governance-driven rural empowerment. Implications: Strengthening human resources, promoting digital transformation, and establishing inclusive policies are crucial for enhancing accountability, participation, and long-term sustainability in village economic governance. Highlights: Highlights the integration of six governance principles in BUMDes management. Identifies key challenges in financial independence and digital transparency. Emphasizes inclusive, participatory governance for sustainable rural empowerment. Keywords: Village-Owned Enterprises, Good Governance, Community Welfare, Rural Development, Transparency  
Implementation of the Minister of Transportation Regulation No. 24 of 2021 Policy for Service Improvement at Purabaya Terminal: Implementasi Kebijakan Peraturan Menteri Perhubungan No. 24 Tahun 2021 untuk Peningkatan Layanan di Terminal Purabaya Oktaviani, Diana; Widiyarta, Agus
JKMP (Jurnal Kebijakan dan Manajemen Publik) Vol 13 No 2 (2025): Oktober
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/jkmp.v13i2.1826

Abstract

The purpose of this study was to examine in depth the implementation of the boarding pass system service policy at Purabaya Terminal. This study used a qualitative method and obtained the following results: (1) The standards and targets of the policy indicate that the division of passenger zones has complied with the Minister of Transportation Regulation No. 24 of 2021; (2) Resources have been implemented through adequate availability of staff, although a consistent attitude in realizing the boarding pass service system needs to be enforced; (3) The characteristics of the implementing organization are well-structured and scheduled; (4) Communication between organizations is not fully implemented as some bus company parties reject it; (5) The attitudes of the implementers overall demonstrate knowledge of the new system; (6) The socio-economic and political environment is able to implement the boarding pass system socially by meeting passengers’ security needs, economically by increasing company revenue, and politically by cooperating with government agencies. Therefore, the boarding pass system implementation has not been fully successful. To ensure the boarding pass system can run according to plan, BPTD Class II East Java is recommended to undertake several measures to improve public service transformation, such as: (1) Establishing a special organizational structure that is directly responsible for boarding pass system implementation; (2) Emphasizing the role of staff at Purabaya Terminal to provide more structured and consistent service according to the established schedule; and (3) Intensifying socialization efforts to bus companies to mandate the transition to the e-ticket system.
Efektivitas Aplikasi Sabdopalon Dalam Meningkatkan Digital Governance Di Kabupaten Jombang Chumairoh, Devi Aprilia; Widiyarta, Agus
Jurnal Agregasi Vol 12 No 1 (2024)
Publisher : Prodi Ilmu Pemerintahan FISIP Universitas Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/agregasi.v12i1.11447

Abstract

Nowadays technological developments have given birth to many innovations, especially in the government sector. Through Presidential Regulation No. 95 of 2018, it explains that government schemes must be based on the use of digital technology. Public services in village government are often faced with various problems such as queues of applicants. Sabdopalon is an innovation by the Jombang district government in answering this problem, with the Sabdopalon application, online-based services shorten the online service time that the public gets. The aim of the research is to identify the effectiveness of the Sabdopalon application. The method used in the research is descriptive qualitative with an observation and interview approach. The research results show that the Sabdopalon application is considered quite effective for the people of Jombang, people can make requests anywhere and at any time. However, there are some people who still have limited access to facilities such as smartphones and unstable networks. It can be concluded that the quality of public services using digital-based services through the Sabdopalon application has been effective in speeding up requests requested by the public.
Implementasi Program Jalan Pintas dalam Pelayanan Administrasi Kependudukan di Dispendukcapil Kabupaten Pasuruan Mochammad Rendy Eflizar Julian; Agus Widiyarta
Reslaj: Religion Education Social Laa Roiba Journal Vol. 6 No. 6 (2024): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v6i6.1052

Abstract

The Service Network for Persons with Disabilities (Jalan Pintas) program is a program created by the Pasuruan Regency Dispendukcapil because of the direction from the Director General of Dukcapil to create a ball pick-up program movement for persons with disabilities in population administration services. The purpose of this study was to determine the implementation of the Disability Service Network (Jalan Pintas) program in population administration services at the Dispendukcapil of Pasuruan Regency. This research uses descriptive qualitative research with the technique of determining informants through purposive and snowball sampling. The theory used is the implementation theory according to David C. Korten cited by (Christianingrum & Djumiarti, 2019) which has 3 indicators including the suitability of the program to the target group, the suitability of the program to the implementing organization, and the suitability of the target group to the implementing organization. The results showed that the implementation of the Jalan Pintas program in population administration services had gone well. This is evidenced by the dozens of times of picking up the ball which indicates that the Jalan Pintas program is the right program and is needed by people with disabilities. However, on the indicator of the suitability of the target group with the implementing organization, it was found that the Jalan Pintas program was classified as passive because it waited for a report from the village government, community, or Social Services Office so that the program could be implemented.
Implementasi Kebijakan Peraturan Walikota Surabaya Nomor 106 Tahun 2022 Tentang Tata Cara Pengumpulan, Pengolahan dan Pemanfaatan Data Keluarga Miskin: Studi di Kecamatan Krembangan Kota Surabaya Efida Aprilia H. A; Agus Widiyarta
Reslaj: Religion Education Social Laa Roiba Journal Vol. 6 No. 9 (2024): RESLAJ: Religion Education Social Laa Roiba Journal 
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v6i9.2580

Abstract

This research aims to find out the extent of the implementation of Perwali Policy number 106 of 2022 in the City of Surabaya. This research uses descriptive qualitative research methods. The communication contained in policy implementation is two-way communication from the Social Service to the community and to the relevant SKPD in the Surabaya area. Resource factor, from this indicator it can be seen that the existing resources in the sub-districts, Surabaya City Social Service, RW and RT in the Krembangan District area include staff, information, authority and facilities which are quite good. Disposition factor, from this indicator it can be concluded that the disposition carried out by the sub-district in Krembangan District and the Surabaya City Social Service includes cognition, direction and response which is quite good with employee responses being quite responsive. From this indicator it can be concluded that the sub-districts in Krembangan District, the Surabaya City Social Service, RT and RW in the Krembangan District area have implemented Standard Operating Procedures (SOP) for the implementation of data collection on the Poor (GAKIN).
Analisis Responsibilitas Sub Humas Protokol dalam Publikasi Kegiatan DRRD Provinsi Jawa Timur Innike Fitra Farastutie; Agus Widiyarta
Reslaj: Religion Education Social Laa Roiba Journal Vol. 6 No. 9 (2024): RESLAJ: Religion Education Social Laa Roiba Journal 
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v6i9.2646

Abstract

This research is motivated by the work responsibilities of employees at the East Java DPRD Secretariat in the Sub Public Relations Protocol section which is seen from how government administrators exercise their authority. Responsibility is a crucial foundation for government performance and legitimacy. The DPRD Secretariat is a government institution that supports all activities of the East Java DPRD. The Protocol Sub Public Relations role is to facilitate and publicize the activities of the East Java Province DPRD. The aim of this research is to find out how responsive the Sub-Public Relations Protocol is in carrying out its duties and obligations, realizing quality and responsible performance so that it can achieve the desired goals and support the DPRD's duties optimally. This research uses a qualitative method with a descriptive approach. This research uses the Responsibility Parameter theory according to Jabra and Dwivedi, namely understanding responsibility, granting authority in accordance with responsibility, performance evaluation, accurate, fair, timely actions, and commitment from the leader. The results of this research found that the responsibility and responsibility of the Protocol Sub Public Relations section was very good. This can be seen from the results of the work achievements in that section, which has carried out its main duties and tasks well.
Responsibilitas Kinerja Kantor Pelayanan Perbendaharaan Negara Surabaya II Dalam Pencairan Dana Manik, Betseba Putricia; Widiyarta, Agus
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 12 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i12.4858

Abstract

Responsibility is a measure of how well government administrators exercise their authority in providing and delivering services according to established procedures and regulations. The National Treasury Service Office of Surabaya II can be considered responsible if it performs its duties to the best of its ability and utilizes all available resources effectively and efficiently. This study aims to analyze and describe the responsibility of the service performance of the National Treasury Service Office of Surabaya II in the disbursement of State Budget funds. The research employs a qualitative method with data collection techniques including interviews, observations, and documentation. The results of the study indicate that: 1) The understanding of responsibility in fund disbursement services is good, as employees understand their responsibilities and work units find it easy to submit fund disbursement requests. 2) The delegation of authority corresponding to responsibility in fund disbursement services is excellent, as the authority granted is equivalent to the responsibility assigned. 3) Performance evaluation in fund disbursement services is good, as regular evaluations are conducted with the aim of making improvements in the future. 4) Accurate, fair, and timely actions in providing fund disbursement services are not yet optimal due to the instability of processing times experienced by work units. 5) The commitment of leadership in service delivery is strong, as leaders are committed to entrusting duties and responsibilities to their subordinates.
Implementasi Program Pelayanan Malam Dalam Kepengurusan Administrasi Kependudukan di Kelurahan Jambangan Kota Surabaya Safitri, Lila Amelia; Widiyarta, Agus
Innovative: Journal Of Social Science Research Vol. 4 No. 1 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i1.7989

Abstract

Kepengurusan Administrasi Kependudukan merupakan suatu proses sistematis dalam memenuhi kebutuhan pelayanan dokumen kependudukan yang bermanfaat bagi masyarakat dan pemerintah. Seringkali masyarakat beranggapan bahwa proses Adminitrasi Kependudukan yang berbelit-belit dan memakan waktu. Hal tersebut mengakibatkan keengganan masyarakat dalam mengurus dokumen kependudukan. Pemerintah Kota Surabaya mengeluarkan kebijakan mengenai program tambahan jam pelayanan yang akan dilakukan serentak di Balai RW secara bergantian pada setiap kelurahan, kecamatan dan puskesmas sebagai salah satu upaya pendekatan pemerintah dalam meningkatkan kesadaran warga mengenai pentingnya administrasi kependudukan, serta mengoptimalkan administrasi pelayanan dokumen kependudukan tanpa harus pergi ke kelurahan ataupun Mal Pelayanan Publik. Tujuan penelitian ini adalah untuk mengetahui bagaimana pelaksanaan Program Pelayanan Malam di Kelurahan Jambangan, Surabaya. Penelitian ini menggunakan teori Implementasi Program oleh David C. Korten. Penelitian ini merupakan penelitian kualitatif. Sumber data diperoleh melalui proses wawancara, observasi dan dokumentasi. Narasumber penelitian terdiri atas Ketua Rukun Warga (RW), Ketua Rukun Tetangga (RT), staf bagian pelayanan, mahasiswa magang bagian pelayanan dan warga Kelurahan Jambangan. Hasil penelitian ini menunjukkan bahwa warga Jambangan sangat antusias untuk mengikuti program pelayanan malam karena sesuai dengan kebutuhan dan keluhan masyarakat. Selain mudah dan tepat waktu, pemahaman petugas terhadap proses dan persyaratan sangat memadai dan sesuai dengan prosedur yang ada. Masyarakat juga berperan penting untuk menilai kinerja petugas kelurahan sebagai bahan evaluasi untuk meningkatkan kualitas pelayanan publik di Kelurahan Jambangan.
Co-Authors Addin Thathit Yudha Kusuma Afifa Ulfa Auliya Alifianka Prila Permata Almuqrhoina Fajri, Allya Alvi Ismatul Hawa Amrisa Nur Fajri Ananda Haniyuhan Ananda Haniyuhana Anggraini, Aristyana Vira Anisa Sitta Ramadhani Aprillia, Rachel Nella Ardian Bagus Setiawan Arthemevia Indhawati Arwanto, Caisar Pieter Vega Ayu Maya Sari Ayu Oktavianingrum Bagus Setyawan Nugraha Bayu Priambodo Caisar Pieter Vega Arwanto Chanifah, Siti Choiriyah Eka Windiastuti Chumairoh, Devi Aprilia Devin Natasya Widyaningyun Dewi Austine Britania Dewi Austine Britania Dharmawan, Widya Diana Oktaviani, Diana Diaz Virdani Dina Naimahtus Sholikah Diva Ayu Pratiwi Firdaus DR. CATUR MSI SURATNOAJI Dwi Lestari Dynda Safitri Vandayani Dynda Safitri Vandayani Efida Aprilia H. A Eflizar Julian, Mochammad Rendy Eno Putri Larasati Evita Dwi Setiani Putri fadillah, aprilia nur Failina, Zahrah Ghoniyyah Febria, Sarah Adora Fega Herdini Fibrianti, Marantika Firda Ainun Naziyah Firly Erya Faldilal Nuraini Firmansyah, Nosa Yudha Firzatulloh, Mochammad Nabil Gea Tamara Gina Nur Maya Jannah Hani Velia Tamimi Hidayati, Lila Rahma Nur Hilmi Izaz Robbani Husendi, Putri Aprilia Aini Husnul Chitam Inayati, Anifa Rully Innike Fitra Farastutie Isni Humaidah Izzuddin, Putra Riyan Jayusman, Tria Adhinta Indra Jennifer Jennifer Kamelia Irfani Katerina Bataha Khofifah Agustina Kriswibowo, Arimurti Larasati, Eno Putri Mahardika Dimas Saputra Manik, Betseba Putricia Marantika Fibrianti Margi Arum, Yatasya Aimima Maulidya, Dinta Fernanda Meiregina, Anisya Miranda Dwi Setyaningrum Moch Rozzaq Mochammad Rendy Eflizar Julian Muhammad Arifin Muhammad Bagus Azizul Hakim Muhith, Mochammad Rossy Dukhan Mulia Nanda, Adevansyah Wika Nabilla Chesa Putri Hartono Natus, Angelique Salsabillah Yumna Patricia Nawangsari, Ertien Rining Nesy Hari Pratiwi Nugraha, Bagus Setyawan Nur Aisyah Lusiana Nur Melywuni Pradika, Nurul Aini PRASETYO, Muhammad Alfian Pratama, Dewangga Putra Putrie Ngastiti Marganing Rahayu Rahma Farahdini Putri Rahmawati, Viona Eka Rahmawati Ramadhan, Andhika Ressa Fitriana Reyndi Rusmanjaya Rizky Nizar Wahyu Illahi Rohman, Faris Sahrur Rokhmawati, Desi Nur Romy Hafizh Lesmana Rosyidah, Laely Safira Tasya Nanda Sari Safitri Vandayani, Dynda Safitri, Lila Amelia Salsabila, Adinda Tarisa Saputra, Dema Prayuda Sarah Adora Febria Setiyowati, Mita Dwi Shafiya, Nandina Putri Sherina Aureliza Revilia Siti Kasiani Sitompul, Naomi Rosdamia Sumardjijati Sumardjijati, Sumardjijati Sumardjijati, Sumardjijati Sumarya, Erdin Handika Suyatno, Ananda Nurhaliza Syafiuddin, Mohammad Rafi Tantriani Tantriani Theofila Chevara Aira Nazaputri Tri Asyafin Putra, Muhammad Akbar Windy Aprilia Dewi Yoga Raffi Krisnanda Putra Yovi Arif Zachary Yudha, Ragiel Zhahral, Arsyilia Zuhriatu Mahmudah