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Perilaku Pengguna Jasa Karantina Pertanian dalam Mendukung Perlindungan Sumberdaya Alam Hayati Ririn Setyowati; Akhmad Fauzi; Eko S. Pribadi; Hari Wijayanto
Jurnal Pengelolaan Sumberdaya Alam dan Lingkungan (Journal of Natural Resources and Environmental Management) Vol. 9 No. 3 (2019): Jurnal Pengelolaan Sumberdaya Alam dan Lingkungan
Publisher : Graduate School Bogor Agricultural University (SPs IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jpsl.9.3.577-586

Abstract

Agricultural quarantine is the forefront of Indonesia’s natural biodiversity and technical barrier in agricultural    commodities trade. This study aimed to analyze the user behavior of service users in utilizing agricultural quarantine services in relation to supporting the protection of natural resources biodiversity. This study used primary data, with purpossive random sampling as the sampling technique. Multiple regression analysis, Customer Satisfaction Index (CSI), and Structural Equation Modelling(SEM) were carried on this study. Through CSI calculation obtains the CSI value is 78.26% at satisfied range.The result of multiple re-gression analysis test indicated that emphaty, responsiveness, reliability, assurance, and tangible have    significant influence to service user satisfaction. Hypothesis testing using SEM so that it is known that the perception and service quality have significant influence on user behavior characterized by participation and compliance level. By knowing the level of participation and compli-ance of service users is useful in determining and formulating strategies to increase protection of natural resources biodiversity through quarantine action.
Co-Authors . Aunuddin . Barizi . Gunawan Aan Kardiana Afnan, Irsyifa Mayzela Agus Mohamad Soleh Aji Hamim Wigena Akhmad Fauzi Aldi Cahyanugroho Anadra, Rahmi Anang Kurnia Andres Purmalino Anggraini Sukmawati Aqmar, Nurzatil Arief Hendarto Arif Handoyo Marsuhandi Aruddy Aruddy ASEP SAEFUDDIN Astridina, Astridina Aunuddin Aunuddin Baba Barus Bagus Sartono Bambang Hendro Trisasongko Barizi . Basita G. Sugihen Bertho Tantular Boedi Tjahjono Budi Susetyo Cici Suhaeni Cut Zaraswati DAHRUL SYAH Darjono, Agus Heru Dede Dirgahayu Domiri Dedi Budiman Hakim Dyah R Panuju Dyah R. Panuju Dyah R. Panuju Edi Abdurrachman Eko S. Pribadi Erfiani Erfiani Erliza Noor Fachry Abda El Rahman Farit Mochamad Afendi Farly Shabahul Khairi fatimah Fatimah Fitria Hasanah Fitrianto, Anwar H S, Rahmat Hikmah, Zetil I K Marla Lusda I Made Sumertajaya Ilma, Meisyatul Ina Widayanty Indahwati Irzaman, Irzaman Istiqlaliyah Muflikhati Jajah K. Wagiono Jayawarsa, A.A. Ketut Kapiluka, Kristuisno Martsuyanto Khairil Anwar Notodiputro Kurnia Suci Indraningsih Kusman Sadik La Ode Abdul Rahman Leny Maryesa Lilik Noor Yuliati Luvy Mayanda M. Syamsul Maarif Mahmud A. Raimadoya Mahmud A. Raimadoya Mualifah, Laily Nissa Atul Muhammad Nur Aidi Musa Hubeis Nunung Nurjanah Nurrahman, Fathu Panca Wiputra Pang S. Asngari Pannu, Abdullah Prabowo Tjitrpranoto Riana Riskinandini Rizal Bakri Rizky Nurkhaerani Rysda Rysda Sachnaz Desta Oktarina Siti Hafsah Suhaeni, Cici Ujang Sumarwan Utami Dyah Syafitri Yarah, Helena Ramadhini Yenni Angraini Yuni Suci Kurniawati Zaenal, Mohamad Solehudin