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All Journal Jurnal Tematik Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah Journal of Psychology and Instructions Iqtishodia: Jurnal Ekonomi Syariah Bina Gogik: Jurnal Ilmiah Pendidikan Guru Sekolah Dasar Al-Kharaj: Journal of Islamic Economic and Business SOLUSI Aghniya: Jurnal Ekonomi Islam ARBITRASE: JOURNAL OF ECONOMICS AND ACCOUNTING JIKEM: Jurnal Ilmu Komputer, Ekonomi dan Manajemen Bahterasia : Jurnal Ilmiah Pendidikan Bahasa dan Sastra Indonesia Jurnal Administrasi Kantor eCo-Fin Jurnal Ilmiah Manajemen, Ekonomi dan Akuntansi Economic Reviews Journal Jurnal Ekonomi dan Manajemen (JEKMA) CEMERLANG :Jurnal Manajemen dan Ekonomi Bisnis Mumtaz : Jurnal Ekonomi dan Bisnis Islam Jurnal Pengabdian Masyarakat Sains dan Teknologi Inisiatif: Jurnal Ekonomi, Akuntansi Dan Manajemen Jurnal Nusantara Berbakti Amkop Management Accounting Review (AMAR) Jurnal Manajemen Dan Bisnis Ekonomi Jurnal Nuansa: Publikasi Ilmu Manajemen dan Ekonomi Syariah Triwikrama: Jurnal Ilmu Sosial Jurnal Pengabdian Masyarakat Nian Tana Anggaran: Jurnal Publikasi Ekonomi dan Akuntansi Jurnal ABDIMAS MUTIARA TEKNOS: Jurnal Pendidikan dan Teknologi Jurnal Manajamen Pendidikan Islam Jurnal Pendidikan dan Sosial Humaniora Jurnal Ilmiah Mandalika Education
Sri Ramadhani
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Social Sciences Other

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Journal : Jurnal Manajemen Dan Bisnis Ekonomi

 1 
Implementasi Kinerja Operasional dan Kepuasan Pelanggan Terhadap Tingkat Penjualan : (Studi Kasus Konter Hp D’One Acc) Muhammad Rifki Damanik; Sri Ramadhani
JURNAL MANAJEMEN DAN BISNIS EKONOMI Vol. 2 No. 4 (2024): October : JURNAL MANAJEMEN DAN BISNIS EKONOMI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jmbe-itb.v2i4.2553

Abstract

This study aims to analyze the impact of operational performance implementation and customer satisfaction on sales levels, with a case study on the D'One Acc Cellphone Counter. Operational performance includes internal process efficiency, quality control, and technology use, while customer satisfaction includes product quality, service, and customer experience. This study uses a quantitative method with a survey approach to collect data from customers and employees of the D'One Acc Cellphone Counter. The results of the analysis showed that there was a significant positive relationship between operational performance and customer satisfaction levels. In addition, customer satisfaction has a positive effect on sales levels. Good operational performance improves the quality of products and services, which in turn increases customer satisfaction and drives higher sales. These findings underscore the importance of integrating effective operational strategies and focusing on customer satisfaction to achieve increased sales. This research provides insight for the management of D'One Acc Hp Counters in formulating better strategies to improve operational performance and customer satisfaction, as well as maximize sales potential.
Co-Authors Amir Danis Andi Muh Akbar Saputra Arnita Septiani Panjaitan Arya Farhan Azizah Chuzaimah Batubara Cindy Sekar Arum Dea Rahmadiani Ella Sri Wahyu Ningsih Eva Pasaribu Fadhilah, Irfan Fara Diqba Alvitzsa Aziz S Hafnisyah Hafnisyah Hanifa Hanifah Oktaviani Fakhri Harahap, Muhammad Ikhsan Inggrit Puspita Sari Jannah, Nurul Juliana Nasution Juniaman Lawolo JUSNIZAR SINAGA Khaila Ramadhani Kiafsy Agstiamy Sitorus Liza Nurlaila Meliala, Sinarsi Muhammad Lathief Ilhamy Nasution Muhammad Rifki Damanik Muhammad Syahbudi Muhammad Yusril Muslih Ningsih, Nur Widya Ningsih, Siska Dwi Nur Nahar Hutabarat Nurbaiti Nurbaiti Nuri Aslami Nurjannah Nursantri Yanti Nurwani Puspita sari, Inggrit Qarni, Waizul Ramdanil Fajar Safutri, Lhutfia Wahyu Saragih, Siti Khofifah Saut Mardame Simamora Siska Dwi Ningsih Siti Aisyah Siti Rahmadhani Siregar Sugito - Suhairi Suhairi Syafriani, Annisa Tari Nopita Pratiwi Tengku Winona Emelia Ulfah Amirah Khairi wahyuni wahyuni Windy Septia Triyani Yudi Bimantaka Yusrizal